Hoteller nær Southfield Shopping Center

«Tout était parfait»

«No one to help has. Couldn’t get in. 4 phone calls no help. Turned around and left.»

«This was one of the most expensive hotels in the area, so I expected a much higher level of service. Unfortunately, my experience was extremely disappointing. The check-in process was unnecessarily slow, and the valet parking service was even worse. After requesting my vehicle, I waited nearly 50 minutes under the hot summer sun. Watching guests who arrived after me receive their cars first tested my patience. When I finally went to ask about the status of my vehicle, I discovered that no one ...

«Room»

«All was good EXCEPT - we called the front desk twice to get extra toilet paper and were put on hold 10_ minutes before getting hung up on and then 20+ minutes before we gave up. ANSWER THE DAMN PHONE!!!»

«We enjoyed our stay.»

«One elevator and it was shared by cleaning staff and guests, also very slow. Keyed rooms doors did not work well and had to have my keys redone both days of our stay. The staff were kind and helped each time. »

«I always stay at this specific hotel when I travel to the area. Always a great experience. This time wasn’t bad but it’s been better. I was on the highest floor although I requested a lower level and the room seemed a bit different than the lower floors. There was a bit of an odor similar to a nursing home (no offense intended). I also noticed some stray hair on the bathroom floor. The bed was not comfortable either. It was rather hard. Although this visit wasn’t at the quality level I have ...

«The good....The room was really clean, the decor was beautiful and the bed was so so comfortable. There was a lot of pillows, the AC worked great, and there were plugs on the bedside walls, next to the side tables to charge phones etc. It was downtown , and the staff was kind. The ok...The bathroom was mostly clean, but dirt was built up in the corners of the bathroom floors, the paint was chipped along the floor boards, the jetted tub showed signs of corrosion. I was really looking ...

«This was the worst Hilton experience I’ve ever encountered. My family and I were traveling overnight, prior to booking this hotel I called to let them know what time I would be arriving and to see if I would be able to check in early. I was told yes, so I continued my booking. Just to arrive at 5 am and be told the room was given away and they no longer had any rooms available for me to get into, until 11am. Fortunately, another hotel was accommodating and allowed me to pay to stay there from ...

«Staff and Paradise Cafe wonderful. Our room did not have a working tv, faucet knob came off, dirty snd stained sheets, mildew on shower. Voiced my comments to staff and they understood. I plan to personally write to Bally staff in Rhode Island. Casino had a whole 3rd floor empty. I have gone to Bally casinos for over 50 yrs and won’t return until things change.»

«This was my second stay at this location. For some reason the exterior doors were poorly sealed (2x). Many small bugs flying around room. Had to jam towel in door gaps to try and mitigate.»

«Unfortunately, the shops on the boardwalk has closed, so not many shops around, but it was a nice stay overall.»

«The hotel was fairly nice, but bring your heavy winter coat because your room will be freezing cold when you get there! Your breakfast, while tasty will be stone cold by the time you get to your table. There was also a noticeable bad smell in the hallways, like the smell of sewer gas. I don't think this property deserves being rated in the 8.0 - 9.0 range. It really was in the 7.5 range. I wish I had known there was a Hampton Inn right next to this property when I booked, because I would have ...

«I spent 300 dollars for them not to have a pool open this season very upset won't ever go back»

«I booked for one, but after this visit, I will definitely be booking more often. There was a minor hiccup with my room & the staff jumped right on it & were very kind from the time we walked in.»

«The staff was super helpful and nice. The kids loved the breakfast. They thought it had a great selection.»