Dear Trond,Thank you for your top score of 10/10!I am so pleased you had an enjoyable stay with us and look forward to seeing you again!Best Wishes,Joseph KellyGuest Relations Manager

Dear Per Gunnar, Thank you for taking the time leaving a review of your stay We are so pleased you enjoyed your stay, we hope it was a relaxing break away We hope to see you again soon Kind Regards Stacey Hall Guest Relations Manager

Dear Lawrence,Thank you for the review and feedback of our hotel. we will pass the feedback to all staff.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Bruno LopesGuest Relations Manager

Dear Nancy,thank you for the amazing feedback that you had provided to us, we are glad that you enjoyed your stay with us.hope seeing you soon,

dear Sterling,sorry to hear that you had a terrible time with a restaurant staff. we take it very seriously and we will pass it on to the restaurant manager.thank you

Dear Carole,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Gloria,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Ruth,Thank you for the 4 out of 5 rating. sorry to hear that you had an issue with the bed and pillows we will pass it on to the correct department

Good Afternoon Richard, Thank you so much for taking the time to leave us a review. We are glad you enjoyed your stay with us and look forward to seeing you again soon. Kind regards,

Good afternoon Keith, Thank you so much for taking the time to leave us a review. We are delighted you enjoyed your stay with us and hope to see you again soon. Kind Regards,

good Afternoon Malcolm, Thank you for the 5 out of 5, we are happy that you found our location very well located. This Review will be passed to the restaurant and bar management.Thank You,Bruno Lopes Guest Relations Manager

good Afternoon Jean, Thank you for the 5 out of 5, we are happy that you found our staff member helpful. This Review will be passed to the restaurant and bar management. as feedback like this will help us improve.Thank You,Bruno Lopes Guest Relations Manager

good Afternoon Michael, Thank you for the 4 out of 5, we are happy that you found our location very well located and that out staff was friendly and helpful. due to cleanliness sometime stuff is missed and feedback like your will help us improve. Thank You,Bruno Lopes Guest Relations Manager

Dear Joanne,Thank you for the great review of our hotel! We are glad that you enjoyed your stay. hope to see you again very soon. Sincerely,Bruno LopesGuest Relations Manager

Dear Jimmie,We here at Leonardo Royal Hotel Southampton we try to reach customer expectations sometimes thing are missed. Hope we see you again soon.

Dear Jennifer,first and foremost we want to thank you for your feedback.We are sorry to hear that your experience at our hotel wasn't up to standard we here at Leonardo Royal Southampton we try to reach and go beyond Customer expectation. Cleanliness is something that is important to us.

Dear Antonella,We here at Leonardo Royal Hotel Southampton we try to reach customer expectations sometimes thing are missed. Hope we see you again soon.

Dear Elaine,Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Good Afternoon Paul,thank you for the 5 out 5 and the feed back that you have provided us is also important and I will pass it on to the correct department.Thank You,Bruno Lopes Guest relations Manager

Cher invité,Merci pour l'excellente critique de notre hôtel! Nous sommes heureux que vous ayez apprécié votre séjour et espérons vous revoir très bientôt.Sincèrement,

thank you for the feedback we hope we get to see you again.

Good Afternoon Mark,Thank your for our 3 out of 5 Rating we know we have areas to improve but having ratings like this will help us improve.Thank You,Bruno Lopes Guest Relations Manager

Dear Christine, Thank you for taking the time to share your feedback with us.We appreciate your recognition of Ovi's exceptional service at the front desk.We hope to have the opportunity to welcome you back for an even better experience in the future.Kind Regards, Martina ZivnerovaGuest Relations OfficerLeonardo Royal Hotel Grand Harbour

Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

thank you for your feedback,we are so happy that you have enjoyed the stay with us hope we see you again soon.kind regards,Bruno LopesGuest Relations Manager

thank you for your feedback,we are so happy that you have enjoyed the stay with us hope we see you again soon.kind regards,Bruno LopesGuest Relations Manager

thank you for your feedback,we are so happy that you have enjoyed the stay with us hope we see you again soon.kind regards,Bruno LopesGuest Relations Manager

thank you for your 5 out 5 review, hopefully we here at Leonardo royal hotel Southampton grand harbour hope to see you soon again.thank you Guest Relations Manager Bruno Lopes

Dear Chi Evi-Parker,We here at Leonardo Royal Hotel Southampton we try to reach customer expectations sometimes thing are missed. Hope we see you again soon.

Dear Kathryn , thank you for your kind words! We’re thrilled to hear that you enjoyed your stay with us. It was our pleasure to create a memorable experience for you. We hope to welcome you back soon!”thank you Guest Relation Manager Leonardo Royal Hotel Southampton Grand Harbour

Dear Faryal,Thank you for taking the time to share your feedback regarding your recent stay at the Leonardo Royal Hotel Southampton Grand Harbour. We appreciate your detailed review and value your insights.We’re delighted that you appreciated many aspects of our property, including its overall appearance and quality facilities. However, we sincerely apologize for falling short in certain areas during your stay.We regret that you encountered instances of unprofessional behavior and a lack of attentiveness from some of our staff members. Please rest assured that we take this seriously, and we will address it internally to ensure better service moving forward.We apologize for the persistent odor in your bathroom. Our housekeeping team is committed to maintaining high standards, and we will investigate this issue promptly. Your comfort is our priority, and we appreciate your patience.Regarding your husband’s birthday, we apologize for not providing the exemplary service you expected. Birthdays are indeed special, and we regret any disappointment caused. We appreciate your understanding that no establishment is perfect, but we strive to improve based on valuable feedback like yours.Your comments are invaluable to us, and we appreciate your constructive approach. Rest assured that steps will be taken to address these issues and enhance the overall guest experience at our hotel.We hope you’ll consider staying with us again, allowing us the opportunity to provide you with an exceptional experience. If you have any further concerns, please feel free to reach out directly.Warm regards,Bruno LopesGuest Relation Manager Leonardo Royal Hotel Southampton Grand Harbour

Thank you for sharing your detailed review of the hotel! It’s great to hear about the positives, like the convenient location, room amenities, and comfortable bed. However, I understand that there were some aspects that left you feeling less satisfied.It’s unfortunate that the fridge had a lingering smell from a previous guest’s takeout. That can certainly impact the overall experience.The absence of ceiling lights in the evenings might have made the room feel dim. Good lighting is essential for comfort and functionality.While a quick check-in can be efficient, I understand how a warm welcome and some basic information about the hotel’s amenities would enhance the overall guest experience.Leaking Nespresso machines can be frustrating, especially when you’re looking forward to that morning coffee.Your feedback is valuable, and I appreciate your honesty. It’s essential for hotels to continuously improve and provide excellent service. Hopefully, they’ll take your comments into account for future guests. If you have any other experiences or need further assistance, feel free to share.Warm regards,Bruno LopesGuest Relation Manager Leonardo Royal Hotel Southampton Grand Harbour

Thank you for sharing your candid feedback about your recent stay at our hotel. We appreciate your loyalty as a returning guest since 2010, and we apologize for any inconvenience you experienced during your visit.We acknowledge that the current staff shortage has impacted service levels, particularly in the bar area. Long waiting times and the occasional disappearance of our bar staff are not reflective of the high standards we aim to maintain.We sincerely apologize for any lack of apology when the bar person returned. We understand the importance of courteous and attentive service, and we regret any oversight in this regard.We recognize that guests expect prompt service when ordering drinks. We appreciate your patience and understanding during busy times.While we strive to address staffing challenges, we value your feedback. Please know that we take your comments seriously, and we are committed to improving our services. We hope you’ll consider giving us another chance in the future.Thank you for choosing our hotel, and we look forward to welcoming you back.Warm regards,Bruno LopesGuest Relation Manager Leonardo Royal Hotel Southampton Grand Harbour

thank you for your positive review hope to see you again at Leonardo royal hotel southampton grand harbour

Thank you for sharing your experience with us. We apologize for the inconvenience you faced during your stay.We understand that early check-in wasn’t possible due to your flight schedule. However, the lack of communication regarding our concierge service was a misstep. We apologize for not proactively offering to hold your luggage during those 8 hours.It’s regrettable that you had to sit in the middle of the hotel with your luggage while waiting. We appreciate your patience, and we apologize for any discomfort caused.We’re glad the night manager was apologetic. Rest assured, we’ll address this issue with our day staff to prevent such oversights in the future.Your feedback is valuable, and we’ll use it to improve our services. We hope you’ll consider staying with us again, and we appreciate your understanding.Warm regards,Bruno LopesGuest Relation Manager Leonardo Royal Hotel Southampton Grand Harbour

thank you for your positive review hope to see you again at Leonardo royal hotel southampton grand harbour

Thank you for sharing your delightful experience at our hotel. We appreciate your positive feedback and constructive comments. We’re thrilled that you found our hotel’s location convenient for both shopping and port access. Being close to amenities is essential for an enjoyable stay.It warms our hearts to hear that you enjoyed our restaurant and found our staff lovely. Their dedication to guest satisfaction is commendable.We’re glad you liked your room. However, we apologize if the twin beds felt too small. Your preference for a walk-in shower over the bath and shower combo is duly noted.It’s wonderful to know that you had a great visit. Your positive experience encourages us to continue providing excellent service.We look forward to welcoming you back soon. Thank you for choosing our hotel, and safe travelsWarm regards,Bruno LopesGuest Relation Manager Leonardo Royal Hotel Southampton Grand Harbour