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Anmeldelser av DoubleTree by Hilton Hotel Southampton

4 out of 5
DoubleTree by Hilton Hotel Southampton
Bracken Place, Chilworth, Southampton, England

Anmeldelser

8,2

Veldig bra

Rangering på 10 − Utmerket. 91 av totalt 179 anmeldelser." "
Rangering på 8 − Bra. 42 av totalt 179 anmeldelser." "
Rangering på 6 − Grei. 24 av totalt 179 anmeldelser." "
Rangering på 4 − Dårlig. 11 av totalt 179 anmeldelser." "
Rangering på 2 − Forferdelig. 11 av totalt 179 anmeldelser." "

9,0/10

Renhold

8,6/10

Personale og service

8,0/10

Fasiliteter

8,4/10

Overnattingsstedets bygg og tilstand

8,0/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Lisa og Old Harlow

Reiste med partner
Likte: Renhold
Breakfast experience was appalling and expensive. We had to wait significantly for a clean table to be available. When we finally were seated, there were no cups for coffee, no glasses for juice, and nearly all the food had gone. It took us over an hour to have breakfast waiting for everything to be replenished.
Bodde her 1 natt i mai 2024

8/10 – Bra

Sandie

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Disappointed with the breakfast. Arrived at 10am (still 1hr of service to go) and they had run out of bacon, fried eggs, scrambled eggs and about 2 sausages left. There was also no bread for the toaster or teabags. The pancake machine was also showing an error message. Several guests were milling around trying to find something to eat, complaining of poor choice and having to wait for stocks to be refilled.We had to wait at least 10 minutes for fresh supplies of the hot food to arrive.
Bodde her 1 natt i mai 2024

2/10 – Forferdelig

Cynthia

Reiste med familie
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
My flight was cancelled. Meeting a cruise the morning I arrived due to alternate flight. I was unable to use reservation and even under the circumstances Doubletree would not refund my cost. Expedia was useless
Bodde her 1 natt i mai 2024

8/10 – Bra

Jeroen

Bodde her 2 netter i mai 2024

10/10 – Utmerket

Jerry

Likte: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024

8/10 – Bra

JW

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Our room was quiet noisy we could hear everyone who passed as the sound proofing of the door wasn’t great and we were by the reception and lift lobby.
Bodde her 1 natt i mai 2024

8/10 – Bra

Valerie

Likte: Renhold og personale og service
Tranquil place as there is limited things to do way out here. But good to walk to a nice pub. Hotel needs to put a lightbulb in a lamp, as the desk lights was not working.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Geoff

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
everything was fine except the dining - was absolutely terrible. the breakfast was fine just the evening meals were all rated zero! we also noticed room dining full meals on trays in the corridors - barely touched.
Bodde her 2 netter i mai 2024

6/10 – Grei

David

Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
My room had no hot water
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Debra

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Lovely clean hotel. Good food and drinks. Great stopover before cruise
Bodde her 1 natt i april 2024
Svar fra Jacob Wright - Front office manager den 11. mai 2024
Thank you for your feedback! We're thrilled to hear that you found our hotel lovely and clean, and that you enjoyed the food and drinks. We're also glad that our hotel served as a great stopover before your cruise. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

10/10 – Utmerket

Jennifer

Reiste med familie og små barn
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Clean and good room. Ideal location to break up our journey. Reception staff were helpful and attentive but breakfast staff were few and far between.
Bodde her 1 natt i april 2024
Svar fra Jacob Wright - Front office manager den 11. mai 2024
Thank you for your feedback. We're glad to hear that you found our room clean and good, and that our location was ideal for breaking up your journey. However, we apologize for the inconvenience you experienced with the breakfast service, including the shortage of staff. Your feedback is valuable, and we'll address these concerns with our breakfast team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience in the future.

10/10 – Utmerket

Murray

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The hotel and staff was lovely the hotel is well maintained and clean The staff were all very helpful and friendly towards us nothing was any bother to them Their is nothing to not like really
Bodde her 1 natt i april 2024
Svar fra Jacob Wright - Front office manager den 11. mai 2024
Thank you for your kind words! We're delighted to hear that you had a lovely experience at our hotel and that you found our staff helpful, friendly, and accommodating. We're also pleased to hear that you found the hotel well-maintained and clean. Your satisfaction is our priority, and we appreciate your positive feedback. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

4/10 – Dårlig

David

Likte: Renhold
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Bedroom was clean and bed was comfortable but reception staff were disinterested. There's a charge for parking your car (even for Hilton Honors members). WiFi was tediously slow and borderline unusable (don't expect to be able to access social media let alone stream content).There are better hotels in Southampton.
Bodde her 1 natt i mars 2024
Svar fra Jacob Wright - Front office manager den 30. apr. 2024
Thank you for your time spent writing us a review. we greatly appreciate your fedback. I am sorry to read that you experienced problems with our wifi while stying with us, this has now been rectiified.

10/10 – Utmerket

Kim og La Mesa

Bodde her 1 natt i mars 2024
Svar fra Jacob Wright - Front office manager den 11. mai 2024
Thank you for your feedback. Your feedback is important to us, and we'll continue to strive to improve our services. If there's anything specific you'd like to address, please feel free to let us know. We hope to have the opportunity to welcome you back for an even better experience in the future.

10/10 – Utmerket

Jason

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Visiting our son at uni. Staff were excellent friendly and very helpful. Would return
Bodde her 2 netter i mars 2024
Svar fra Operations Manager den 24. mars 2024
Dear Jason,I'm delighted to read you enjoyed your recent stay and I sincerely hope we will have the opportunity to welcome you back again in the not too distant future.Kind regards,Jack M - Operations Manager

10/10 – Utmerket

Jane

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location, relaxed feel, good car park. Very convenient for the centre
Bodde her 2 netter i mars 2024
Svar fra Operations Manager den 24. mars 2024
Dear Jane,I'm delighted to read you enjoyed your recent stay and I sincerely hope we will have the opportunity to welcome you back again soon.Kind regards,Jack M - Operations Manager

4/10 – Dårlig

Alison

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The coldest hotel room I’ve stayed in for a long time. The in room heating system didn’t work and although I had a heater brought to the room by helpful and friendly staff; it didn’t really have the capacity to heat the room. The corridors were warmer than my room and the thin duvet on the bed meant I slept with my clothes on in order to stay warm! I would have mentioned it but upon checking out I wasn’t asked how my stay was and to be fair the person on duty didn’t seem to have any interest in me as a guest and took forever to print out a receipt for my stay! It’s a great shame as the hotel is otherwise nice but I wouldn’t stay here again unless it was warmer weather !
Bodde her 1 natt i mars 2024
Svar fra Operations Manager den 24. mars 2024
Dear Alison,Thank you for sharing your experience. I'm sorry to read you experienced an issue with the heating during your stay. I sincerely hope we will have the opportunity to welcome you back in the not too distant future.Kind regards,Jack M - Operations Manager

6/10 – Grei

David

Reiste med familie
Likte: Renhold og personale og service
Bodde her 1 natt i februar 2024
Svar fra Operations Manager den 24. mars 2024
Dear David,Thank you for sharing your experience following your stay. I do hope we can welcome you back again soon.Kind regards,Jack M - Operations Manager

2/10 – Forferdelig

Keith

Bodde her 1 natt i februar 2024
Svar fra Operations Manager den 24. mars 2024
Dear Keith,I'm sorry to see we didn't get it right this time. I sincerely hope we will have the opportunity to welcome you back in the near future and demonstrate our usual high standards.Kind regards,Jack M - Operations Manager

10/10 – Utmerket

Samantha

Bodde her 1 natt i februar 2024
Svar fra Operations Manager den 24. mars 2024
Dear Samantha,I'm thrilled to see you enjoyed your recent stay at DoubleTree by Hilton Southampton. I do hope we can welcome you back to the hotel in the not too distant future.Kind regards,Jack M - Operations Manager

10/10 – Utmerket

Hannah

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Rooms was so clean great value for money
Bodde her 1 natt i februar 2024
Svar fra Operations Manager den 24. mars 2024
Dear Hannah,I'm delighted to read you enjoyed your recent stay and I sincerely hope we will have the opportunity to welcome you back again soon.Kind regards,Jack M - Operations Manager

2/10 – Forferdelig

Verifisert reisende

Forretningsreisende
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra Operations Manager den 24. mars 2024
Dear guest,Thank you for sharing your experience, I'm sorry to see we didn't get it right this time. I hope we will have the opportunity to welcome you back and demonstrate our usual high standards.Kind regards,Jack M - Operations Manager

10/10 – Utmerket

Jacqueline

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice hotel. Good facilities and comfy rooms. Easy to get to.
Bodde her 1 natt i februar 2024
Svar fra Operations Manager den 24. mars 2024
Dear Jacqueline,I'm delighted to read you enjoyed your recent stay and I sincerely hope we will have the opportunity to welcome you back to the hotel in the not too distant future.Kind regards,Jack M - Operations Manager

8/10 – Bra

Chris

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was quiet and the prebooking was easy, which made check in super quick
Bodde her 1 natt i februar 2024
Svar fra Operations Manager den 24. mars 2024
Dear Chris,Thank you for sharing your experience. I'm pleased to read you enjoyed your stay overall and I hope we can welcome you back again soon.Kind regards,Jack M - Operations Manager

8/10 – Bra

Michael

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra Operations Manager den 24. mars 2024
Dear Michael,I'm pleased to read you enjoyed your stay overall and I sincerely hope we will have the opportunity to welcome you back in the near future.Kind regards,Jack M - Operations Manager

10/10 – Utmerket

Utilita

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Operations Manager den 24. mars 2024
Dear Utilita,I'm delighted to see you enjoyed your stay at DoubleTree by Hilton Southampton. I sincerely hope we will have the opportunity to welcome you back again soon.Kind regards,Jack M - Operations Manager

10/10 – Utmerket

Neal

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Operations Manager den 24. mars 2024
Dear NealThank you for sharing your experience I'm delighted you enjoyed your recent stay. I do hope we can welcome you back again soon.Kind regards,Jack M - Operations Manager

10/10 – Utmerket

David

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024

10/10 – Utmerket

JANET

Bodde her 1 natt i januar 2024

10/10 – Utmerket

Anne

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
First time we've stayed in a DoubleTree by Hilton, although stayed in Hilton hotels many times, very impressed. Extremely smart, inviting and roomy foyer and overall. Very welcoming and helpful staff throughout. And our room was great value for money. Wonderful location and convenient for the Cruise Terminal.
Bodde her 1 natt i januar 2024

6/10 – Grei

Sheila

Forretningsreisende
Likte: Personale og service
Not 'upscale' as described
I stayed for just one night for business. There was only 1 person on reception at 4pm so had to queue awhile to check in. Room was nice and spacious, bed comfy and lovely soft pillows were provided but the room was cold. I turned up the heating using the controller on the wall (to 23C for fast action) but no warm air came out of the vents. I tried several more times, eventually turning it up to 29C to see if that worked, but no, still tepid air. Eventually I went to bed to keep warm (and listened to a low background hum of equipment running in the background, not my heating fan as that was off because of the cold air being blown out). Overnight temperatures outside dropped to -3C and the room was really cold at 6:30am but still would not respond to turning up the temperature control. Had to stay in the bathroom after a very hot shower to stay warm (and there was black mold around the shower sealant that needs to be sorted out). However, food was good and staff very friendly & helpful - no complaints there; but on balance, probably wouldn't stay there again.
Bodde her 1 natt i januar 2024

8/10 – Bra

Chris

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good proximity to the university
A hotel that does what it needs to and at a good price. It’s dog friendly but not ‘doggy’. Service is always polite and friendly with a welcome cookie! Third time we’ve stayed.
Bodde her 1 natt i januar 2024

6/10 – Grei

Gareth

Bodde her 1 natt i januar 2024

4/10 – Dårlig

Mark

Bodde her 1 natt i januar 2024

8/10 – Bra

ANDY

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great comfy hotel.
Great hotel, perfect to see our son who lives a mile away. Staff were welcoming and friendly. Plenty of parking at £5 a night. (Never like paying for parking, but a least it was reasonable) room was big, well equipped and well decorated. Bed was excellent. Minor issues, no hot water on arrival which wasn't sorted. Was piping hot in the morning. Breakfast, there was plenty. Unfortunately it was cold. Note to self, get up earlier. We still had a grat stay.
Bodde her 1 natt i januar 2024

10/10 – Utmerket

stephen

Reiste med partner
Excellent room Great stay Just would of liked water in the room
Bodde her 1 natt i januar 2024

8/10 – Bra

Brent

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Double Tree Hilton
A very nice comfortable however the room was very cold & i couldn't get the heating to work
Bodde her 1 natt i januar 2024

4/10 – Dårlig

Khalid

Likte ikke: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Cold room, faulty heating and no solution
Our room heating did not work. It took someonw over 3 hours to come and check and acknowledge that there was somethjng wrong. Then they took another 2 hrs to try to fix while we waited in cold room until after midnight. An angineer then brought a broken leg oil based plug in radiator that was not suffice for the room size. Thr reception said we cannot change room as fully booked. It was overall awful to also learn that this was ongoing issue with this hotel rooms.
Bodde her 1 natt i januar 2024

10/10 – Utmerket

savita

Reiste med partner, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Really beautiful property, really nice staff and overall good experience.

10/10 – Utmerket

Marie Joyce

Bodde her 1 natt i januar 2024

8/10 – Bra

Nic

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024

10/10 – Utmerket

John

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
A perfect pit-stop for the night. Comfortable room in a smart hotel with friendly and helpful staff in a very convenient location.
Bodde her 1 natt i desember 2023

4/10 – Dårlig

Jim

Likte: Renhold
Likte ikke: Personale og service
Bodde her 1 natt i januar 2024

6/10 – Grei

Lucy

No bath
Disappointed that there was no bath after being advertised as such
Bodde her 1 natt i desember 2023

8/10 – Bra

Thavanesan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nice
Bodde her 1 natt i desember 2023

10/10 – Utmerket

Peter

Bodde her 1 natt i desember 2023

10/10 – Utmerket

Stephen

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023

8/10 – Bra

Jade

Bodde her 1 natt i desember 2023

8/10 – Bra

Manish

Forretningsreisende
Likte: Renhold
Room was nice although making ip the room was hit and miss during my 4 night stay. Bins weren’t emptied (despite being full) and coffee cups not cleaned out on most days. Beware of the parking charges as these were highlighted when checking in and I only noticed the charge on the bill when checking out.
Bodde her 4 netter i desember 2023

10/10 – Utmerket

anwar

Forretningsreisende
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023
Svar fra The DoubleTree by Hilton Southampton Team den 21. des. 2023
Thank you for the 10 out of 10 review