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Anmeldelser av Best Western Chilworth Manor Hotel

3 out of 5
Best Western Chilworth Manor Hotel
Romsey Road, Chilworth Manor, Southampton, England

Anmeldelser

8,0

Veldig bra

Rangering på 10 − Utmerket. 246 av totalt 721 anmeldelser." "
Rangering på 8 − Bra. 285 av totalt 721 anmeldelser." "
Rangering på 6 − Grei. 103 av totalt 721 anmeldelser." "
Rangering på 4 − Dårlig. 55 av totalt 721 anmeldelser." "
Rangering på 2 − Forferdelig. 32 av totalt 721 anmeldelser." "

8,6/10

Renhold

8,2/10

Personale og service

7,6/10

Fasiliteter

8,0/10

Overnattingsstedets bygg og tilstand

7,6/10

Miljøvennlige løsninger

Anmeldelser

2/10 – Forferdelig

Øyvind

Bodde her 1 natt i juli 2022
Svar fra jo den 18. juli 2022
Thank you

8/10 – Bra

Arne Martin

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Flott hotell, men uten heis.
Flott hotell, med manglet heis. Fikk rom i 3. etg. Hadde mye baggasje og savnet heis veldig.
Bodde her 1 natt i oktober 2018
Svar fra Chilworth Manor den 5. nov. 2018
Thank you for your review and for your kind comments about the hotel. There is no elevator in the original house, however the team are on hand to offer assistance with luggage if required. We look forward to welcoming you back.

8/10 – Bra

Jerry

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nydelig sted
Hotellet er aldeles nydelig og oppholdet var utmerket bortsett fra at brannalarmen ble utløst siste natten. Alle måtte ut av hotellet.
Bodde her 1 natt i oktober 2018
Svar fra Chilworth Manor den 26. okt. 2018
Thank you for your review, we are delighted that you enjoyed your stay and look forward to welcoming you back.

4/10 – Dårlig

Wayne

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I booked this venue through Expedia, making sure on my booking that I had 2 adults and a child, needing beds. This made a booking for a family room, and so I paid my money. However, upon arriving I found that the hotel hadn't provided me with a family room and instead offered me a put me up bed and a standard double. Apparently from the management at the hotel, Expedia didn't forward on to them, that a child was also coming. I therefore had to make the bed myself. Not ideal. I was advised that it this was to happen again, I spoke phone the hotel post booking and confirm my requirements. Not happy at all. Otherwise the room was clean, very warm, hotel grounds were lovely and good was tasty. I would stay here again.
Bodde her 1 natt i mai 2024
Svar fra Melisa den 11. mai 2024
Dear Wayne, we sincerely apologize for the inconvenience you experienced during your recent stay. We regret the oversight in providing you with the correct room type for your family. We appreciate your understanding and will address this communication gap with Expedia to prevent such occurrences in the future. Your feedback is valuable, and we will use it to enhance our services. We are pleased to hear that you found the room clean, warm, and enjoyed our hotel grounds and food. Should you choose to stay with us again, please feel free to contact the hotel directly to confirm your requirements. Thank you for your review. Best regards, Best Western Chilworth Manor Hotel

10/10 – Utmerket

Kevin

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The grounds were the best part of this property, truly beautiful.
Bodde her 2 netter i mai 2024
Svar fra Melisa den 9. mai 2024
Thanks for staying with us. We appreciate your feedback!

2/10 – Forferdelig

John

Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Grounds were lovely to walk round really was looking forwars to using sauna but not working for another 4 weeks so should be transparent in letting guests kbow this prior too booking at present. Service was hit and miss at the bar food was plentiful at breakfast but had issues with it .wouldnt stay there again
Bodde her 1 natt i april 2024
Svar fra Rashida den 28. apr. 2024
Hi John, thank you for your kind words about our property. Sorry to hear you couldn't use the sauna, we currently have a notice at reception advising of this unforeseen matter however I will look into this and try to come up with a way to make it clear for guests. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Best Regards, Rashida

10/10 – Utmerket

Jo

Likte: Personale og service og overnattingsstedets bygg og tilstand
Great hotel had a wonderful stay
Bodde her 2 netter i april 2024
Svar fra Melisa den 22. apr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Utmerket

Heather

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Every member of staff from Front desk, to restaurant staff, to cleaners and swimming pool reception, were helpful and friendly a credit to the hotel. The grounds are beautiful, the rooms comfortable and the food delicious. We will certainly return
Bodde her 2 netter i april 2024
Svar fra Rashida den 13. apr. 2024
Dear Heather, thank you for your kind words about our staff and hotel amenities. We are delighted to hear that you enjoyed the beautiful grounds, comfortable rooms, and delicious food. We look forward to welcoming you back soon. Best regards, Best Western Chilworth Manor Hotel

10/10 – Utmerket

Glenn

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Stayed here many times. Lovely place.
Bodde her 1 natt i mars 2024
Svar fra Rashida den 31. mars 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and found out hotel a lovely place. We strive to create a welcoming and comfortable environment for all our guests. We hope to have the pleasure of welcoming you back soon!

6/10 – Grei

Kerry

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
I paid extra for an upgraded room, but wasn’t worth it, was the size of a shoe box. Iv stayed here before and a standard room was a lot bigger. Wasn’t worth it.
Bodde her 1 natt i mars 2024
Svar fra Rashida den 26. mars 2024
Dear Kerry, we apologize for your disappointment with the upgraded room size. We strive to ensure all guests enjoy their stay. Your feedback is valuable to us and will be shared with the team. We hope to welcome you back for a more pleasant experience. Best regards, Rashida - Best Western Chilworth Manor Hotel

6/10 – Grei

Jae

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff we had contact with were generally welcoming. Lovely building and grounds with good facilities; plenty of car parking albeit rather spread out and not necessarily signed. We were disappointed with the room allocated for 2 reasons I specifically booked a twin room which was advertised as in an area of the hotel with a lift as one of us was recovering from a hip fracture and still using crutches and stairs are still difficult. Sadly we had rm 5 and despite me raising the issue with reception on arrival, no change of room was offered, the stairs were not easy during our stay. The room was also over either the kitchen or bar and the noise from movement of equipment or something similar on 1st evening was loud and disturbed us for some time. The room was clean and comfortable and had most facilities needed for our stay, although bottled water would have been appreciated.
Bodde her 2 netter i mars 2024
Svar fra Rashida den 11. mars 2024
HiThank you for the review! I’m pleased you enjoyed part of your stay with us. Sorry to read your entire stay was not as we would like. I will most certainly pass on your feedback to the management team. We look forward to you staying with us again. Kind Regards, Rashida

10/10 – Utmerket

Kerri

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Welcomed by smiley staff & nothing was a problem. Room was perfect for our little evening break away. Would definitely recommend
Bodde her 1 natt i februar 2024
Svar fra Melisa den 17. feb. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Utmerket

Phil

Bodde her 1 natt i januar 2024
Svar fra Melisa den 29. jan. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Utmerket

Sandra

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i desember 2023
Svar fra Melisa den 7. jan. 2024
Thank you for your feedback!

8/10 – Bra

Donna

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Pre cruise stay
Great pre cruise stay will defo think of doing cruise and park next time. Dinner was ok not spectacular but room very comfortable and nowhere felt Crowded - amazing grounds. Did not use the pool but other people said it was great. Great price in double room for single occupant and good choice at breakfast.
Bodde her 1 natt i desember 2023
Svar fra Rashida den 2. jan. 2024
Dear Donna, Thank you for taking the time to share your feedback through guest assistance. I was delighted to read your comments following your recent stay, and I will personally pass them on to the rest of the team. I look forward to being able to welcome you back to the property again soon. Kind regards, Rashida

10/10 – Utmerket

Darren

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra Melisa den 29. des. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 – Utmerket

Wesley

Bodde her 2 netter i desember 2023
Svar fra Melisa den 20. des. 2023
Dear Guest,Thank you for your feedback. I am glad you enjoyed your stay

10/10 – Utmerket

Daniel

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023
Svar fra Melisa den 16. des. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 – Utmerket

Darren

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great hotel nice and old country house so you expect things to be bit worn but other than that great place to stay before a cruise from Southampton great breakfast as well comfortable bed.
Bodde her 1 natt i desember 2023
Svar fra Melisa Barb den 11. des. 2023
Dear Guest,Thank you for your comments. I am glad you enjoyed your stay with us.We look forward welcoming you to our hotel again.

8/10 – Bra

Alan

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023
Svar fra Melisa den 8. des. 2023
Dear Guest,Thank you for your review. We are glad you enjoyed your stay with us.Kind Regards,Melisa Barb

8/10 – Bra

Jacqueline

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
There is a lot going for this property inside out . Service from staff to manager was excellent, they aim to please with a pleasant can do attitude. (Excellent ) staff are well trained and and that reflects very well on manager and is management ability for excellence . I observed a very hands on manager who has great interpersonal skills which adds to visitors like myself and the person I observed at breakfast with physical disability being supported by the manager . With the right level of care speech and tone . And some manual handling of furniture to accommodate seating for the individual. Excellent leadership! One small thing though my room booked for my fiancé and I for my birthday spa break days was the only one left which I took the beds however was creaky , shaky, bathroom under bath handrail had brown stains so need resealing and painting however room was clean otherwise. And afternoon tea and spa had was lovely .
Bodde her 3 netter i november 2023
Svar fra Rashida den 5. des. 2023
Hi Jacqueline, Thank you so much for choosing our hotel and most importantly, thank you for taking the time to provide feedback. Reviews like yours keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. I'd like to take the opportunity to apologise for the inconvenience caused regarding the bedroom. I have referred this issue to our housekeeping manager and will ensure this is investigated as this is not the standards we like to keep. It would be great to welcome you both to our hotel again. We will be more than happy to book your next stay if you wish, all you need to do is call us directly. I look forward to welcoming you to our hotel again in hope for another amazing stay :)Kind Regards, Rashida

10/10 – Utmerket

Diane

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2023
Svar fra Rashida den 5. des. 2023
Hi Diane, Thanks for the amazing feedback. Your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future.Best Wishes, Rashida

4/10 – Dårlig

jade

Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
.
Bodde her 1 natt i november 2023
Svar fra Rashida den 30. nov. 2023
Hi Jade, Thank you for taking the time to provide feedback. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

8/10 – Bra

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2023
Svar fra Rashida den 28. nov. 2023
Hi,Hope you are well.Thank you so much for your review! I'm pleased you enjoyed your stay with us. We look forward to you staying with us again. Kind Regards, Rashida

6/10 – Grei

Michelle

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Distinctly underwhelming. The manor is beautiful on the outside, but just like a travelodge in the rooms. Bed was rock hard and so were the pillows so a terrible nights sleep. Really poor choice for the coffee/tea making facilities and not enough. 2 cups for 3 of us, enough milk to make 2 hot drinks. 2 sachets of coffee and 2 teabags. Very expensive all things considered. We have had much better experiences in Travelodge, or small independents such as inns. We would not stay there again.
Bodde her 1 natt i november 2023
Svar fra Rashida den 22. nov. 2023
Hi Michelle, Sorry to read your entire stay was not as we would like. I will most certainly pass on your feedback to the management and housekeeping team as this isn’t in line with the standards we like to upkeep. Please let me know if you would like to book your stay with us again and I will try my upmost best to ensure your stay is as desired. We look forward to you staying with us again. Kind Regards, Rashida

10/10 – Utmerket

Klaus

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
nice welcome and friendly staff.
Bodde her 1 natt i november 2023
Svar fra Rashida den 12. nov. 2023
Hi Klaus, Hope you are well.Thank you so much for your review! I'm pleased you enjoyed your stay with us. We look forward to you staying with us again. Kind Regards, Rashida

10/10 – Utmerket

Colin

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very pleasant stay, comfortable room and excellent food and service
Bodde her 1 natt i november 2023
Svar fra Melisa den 12. nov. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 – Utmerket

Robert

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i oktober 2023
Svar fra Melisa den 12. nov. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 – Utmerket

sarah

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Lovely spa Dining excellent Breakfast good choices Room clean
Bodde her 2 netter i november 2023
Svar fra Melisa den 12. nov. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 – Utmerket

Josefina

Bodde her 2 netter i november 2023
Svar fra Rashida den 28. nov. 2023
Hi Josefina, Thank you for choosing our hotel for your stay. Thank you for the review!We would love to have you visit our hotel again for another stay. If there is any comments you would like to share about your stay so that we can see how we are able to improve, please contact me directly. Kind Regards, Rashida

10/10 – Utmerket

Yin

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i november 2023
Svar fra Melisa Barb den 8. nov. 2023
Dear Yin,Thank you for your feedbackI am glad you enjoyed your stay with usKind Regards,Melisa Barb

6/10 – Grei

Iain

Reiste med familie
Likte: Renhold
Likte ikke: Personale og service
****Poor service****
Extremely RUDE check-in staff!!! We had checked-in online and was asked the arrival time which I gave as 11am and was surprised the options were so early. On arrival, I was informed check-in was from 3pm! I highlighted that we had checked in online and was given the option of 11am to which I was abruptly informed "You can check-in early and will cost you £25.00" the website didn't mention a huge surcharge if we wanted to check-in early! I asked were the rooms ready and the 2 check-in ladies looked at each other and started mouthing something and 1 started to call housekeeping then hung up and exclaimed NO!, I commented you haven't called housekeeping so how can you tell??? She then proceeded to glance at her monitor and exclaim "my screen informs me"🤔 we passed on the offer of the £25.00 Surcharge and returned later. I believe this is misleading coupled with the rude staff It was a very disappointing experience!!!
Bodde her 1 natt i november 2023
Svar fra Melisa Barb den 6. nov. 2023
Dear Iain,Thank you for taking the time to share your feedback. First and foremost, please accept my sincere apologies for the lapse in standards on this occasion. As I am sure you are aware, this is not the usual standard of hospitality we would wish to offer our guests, and I am sorry your expectations were not met. I understand your disappointment.

8/10 – Bra

Sandra

Likte: Renhold, personale og service og romkomfort
Bodde her 2 netter i oktober 2023
Svar fra Melisa Barb den 3. nov. 2023
Dear Sandra,I am glad you enjoyed your stay with us. We look forward welcoming you to our hotel again.Kind Regards,Melisa Barb

8/10 – Bra

gary

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Lovely old building, wonderful grounds excellent value, will definitely go back for more than a 1 night stay
Bodde her 1 natt i oktober 2023
Svar fra Melisa den 28. okt. 2023
Dear Gary,Thank you for your feedback. I am glad you enjoyed your stay with us.

8/10 – Bra

David

Forretningsreisende
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
It was good enough!
It was ok, rather dated hotel rooms but the price compared to others local!! Rooms are a long walk from reception
Bodde her 1 natt i oktober 2023
Svar fra Melisa den 27. okt. 2023
Thanks for staying with us. We appreciate your feedback!

4/10 – Dårlig

Ian

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Romkomfort
Bodde her 1 natt i oktober 2023
Svar fra Melisa den 27. okt. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 – Utmerket

Stefanie

Bodde her 1 natt i oktober 2023
Svar fra Melisa den 25. okt. 2023
Dear Stefanie,I am glad you enjoyed your stay with us!We look forward welcoming you to our hotel again!Kind Regards,Melisa Barb

10/10 – Utmerket

James

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Top class
Lovely feel to the hotel, very much a mansion house feel, good value top class service
Bodde her 1 natt i oktober 2023
Svar fra Melisa den 25. okt. 2023
Dear Stefanie,I am glad you enjoyed your stay with us!We look forward welcoming you to our hotel again!Kind Regards,Melisa Barb

8/10 – Bra

Manuel

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice and clean room. Friendly staff.
Bodde her 3 netter i oktober 2023
Svar fra Melisa den 23. okt. 2023
Dear Manuel,Thank you for taking the time to share your feedback through guest assistance. I was delighted to read your comments following your recent stay, and I will personally pass them on to the rest of the team.I look forward to being able to welcome you back to the property again soon.Kind regardsMelisa Barb

6/10 – Grei

Stephen

Bodde her 1 natt i oktober 2023
Svar fra Melisa den 25. okt. 2023
Dear Stephen,I am glad you enjoyed part of your stay with us! We look forward welcoming you to our hotel again!Kind Regards,Melisa Barb

2/10 – Forferdelig

Benjamin

Forretningsreisende
Noise problem
Room right next to wedding venue with room shaking loud music / noise until past midnight.
Bodde her 1 natt i oktober 2023
Svar fra Melisa den 23. okt. 2023
Dear Benjamin,Thank you for taking the time to share your feedback. First and foremost, please accept my sincere apologies for the lapse in standards on this occasion. As I am sure you are aware, this is not the usual standard of hospitality we would wish to offer our guests, and I am sorry your expectations were not met. I understand your disappointment. Kind Regards,Melisa

6/10 – Grei

Verifisert reisende

Forretningsreisende
Likte: Personale og service
Likte ikke: Romkomfort
Parking Horrendous
Hotel is nice, staff are friendly. Downside is the parking is horrendous and the room was freezing with no way to turn up the heating.
Bodde her 1 natt i oktober 2023
Svar fra Melisa den 22. okt. 2023
Dear Guest,Thank you for sharing your feedback following your recent stay at the hotel.I am sorry to read you had issues with the parking and the heating in the room. We do offer portable heater at reception if needed. I do apologise again for all the inconveniences caused to you.Kind Regards,Melisa

8/10 – Bra

Daniel og Arlington

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Early checkin is difficult.
Bodde her 1 natt i oktober 2023
Svar fra Melisa den 14. okt. 2023
Dear Daniel,Thank you for your feedback.I do apologise because you had issues checking in earlier. We offer early check in which is subject to availability.

4/10 – Dårlig

Simon

Bodde her 1 natt i oktober 2023
Svar fra Melisa den 10. okt. 2023
Thanks for staying with us. We appreciate your feedback!

6/10 – Grei

yanira

Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Fasiliteter
I loved the grounds and the room. I did not like that you had to book a table for dinner
Bodde her 2 netter i september 2023
Svar fra Melisa den 1. okt. 2023
Dear Guest,Thank you for your feedback.

10/10 – Utmerket

scott

Bodde her 1 natt i september 2023
Svar fra Melisa den 22. okt. 2023
Dear Scott,Thank you for taking the time to share your feedback through guest assistance. I was delighted to see that you enjoyed your stay with us.I look forward to being able to welcome you back to the property again soon.Kind regardsMelisa

10/10 – Utmerket

Russell

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i september 2023
Svar fra Melisa den 2. okt. 2023
Thank you for your feedback!

6/10 – Grei

Thomas

Bodde her 1 natt i september 2023
Svar fra Melisa den 22. okt. 2023
Dear Thomas,Thank you for taking the time to share your feedback through guest assistance. I am glad to see that you enjoyed part of stay with us.I look forward to being able to welcome you back to the property again soon.Kind regardsMelisa

6/10 – Grei

Rob

Reiste med familie
It was okay…
Hotel grounds are lovely but the rooms we stayed in were a bit dated. Beds were okay but not the comfiest. Mostly clean but a few areas in the bathroom that had hairs (not from us) and bath mat had a lot of mould. One of the rooms had a faulty door handle and the key often would stop working in it (it was nowhere near electronic devices) so had to go to reception several times to get into the room.
Bodde her 1 natt i september 2023
Svar fra Melisa den 28. sep. 2023
Thanks for staying with us. We appreciate your feedback and i do apologise for all the inconveniences caused to you during your stay.

10/10 – Utmerket

SHEILA

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i september 2023
Svar fra Melisa Barb den 3. nov. 2023
Dear Sheila,I am glad you enjoyed your stay with us. We look forward welcoming you to our hotel again.Kind Regards,Melisa Barb