"People are extremely nice and professional also friendly. Room was cold but they immediately got me the nicest biggest heater which kept me warm and happy. This was important for me as I have asthma and cold triggers continuous coughing especially during the night. The hotel itself is inside the terminal which is a whole different vine by itself and I have never been in such hotel before So I was afraid it kight feel unwelcoing space. They staff everywhere in the hotel did not spare any effort to make me feel welcomed even it was one night. The facilities are nice. Pool could use more cleaning but perhaps because it wasn't used so much due to weather. Room is spacious and has all the amenities. I honestly wish the pool was a wiii bit warmer. Like 2 degrees warmer. I would give this hotel 5 stars. I understand it is saving energy especially when not many people using it, but still those 2 degres would have made all the difference. They are using rituals body and hair products which is awesome"