Hoteller nær Smoky Mountain Knife Works

«Yes breakfast was great»

«This hotel was pretty new and it was beautiful! Most comfortable bed I’ve ever slept in at a hotel. Super clean!»

«Very good pool, indoor water park, clean, fresh and staff was excellent in accommodating our needs. Outside park was not open so that disappointed kids but they had a blast using all the slides/surfer and wave pool indoor :) »

«Great room with one design issue, no complaints at all about the service or anything else. The only thing that was an issue is the road noise, it's next to the highway and people were revving their engines all night with the room not designed to block any of it. »

«My whole experience was excellent. The beds are so comfy. The breakfast was good. The staff was very pleasant. I slept so well. I love the Holiday Inn express.»

«Room was clean and parking was easy right outside your room»

«Receptionist upon arrival was delightful but when she heard me say “ the basketball game starts soon” she laughed and told me that if it was on CBS I wouldn’t be watching it. It was and I missed a 1 point regional final game. Not remotely funny since we had planned our drive around game time. In addition not one of the clocks in the room was set to the right time. I tried to set the alarm clock but needed a screwdriver to do so. Will definitely use another hotel chain next trip. »

«Check in and check out was fast and easy. Room was clean. Lobbies were always clean. Waterpark and arcade was fun. Shuttles run about every 10 to 15 minutes between property »

«The rooms carpet was fraying by the edge of the vinyl flooring. The bathtub had rust spots. The blinds on all three windows were broken. I have pictures of all of these complaints. The staff told me that every room is booked and everyone has checked in. Then twenty minutes later he called me and told me there was a cancellation and a room was available. How could that be if everyone was checked in. He only did this because I asked for the manager or when the manager was going to be there.»

«Housekeeping did not change sheets, towels, trash, when asked during our stay. We had to ask management to ensure our rooms were serviced several times before housekeeping actually came. Hotel check in was great. Staff in lobby were very friendly! Parking was very easy. The view from the patio is beautiful! They used to have a full breakfast years ago but now just serve muffins and juice and coffee but that was okay to get us started in the mornings.»

«Room was decent for the price. Good breakfast. Good value overall»

«Convenient location very clean property »

«The room was clean, the staff was friendly and the pricing was fantastic... we have stayed here before and will absolutely return!!!»

«Clean property and rooms. However, the beds are absolutely terrible. »

« This was beautiful. The historic charm was amazing. This will definitely be where we stay during our next visit. The only thing we missed was the Sky Lounge. Loved it!!!»

«Do not stay here- they have bed bugs the rooms are disgustingly unkept and if you bring any problems to management they will threaten you .»

«Loved it so much I stayed another night»