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Anmeldelser av Mercure Singapore On Stevens

4 out of 5
Mercure Singapore On Stevens
28 Stevens Road #01-02, Orchard, Singapore

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 347 av totalt 887 anmeldelser." "
Rangering på 8 − Bra. 369 av totalt 887 anmeldelser." "
Rangering på 6 − Grei. 112 av totalt 887 anmeldelser." "
Rangering på 4 − Dårlig. 40 av totalt 887 anmeldelser." "
Rangering på 2 − Forferdelig. 19 av totalt 887 anmeldelser." "

8,6/10

Renhold

8,6/10

Personale og service

8,2/10

Fasiliteter

8,6/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Fee Goo

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024

10/10 – Utmerket

Carina

Bodde her 2 netter i desember 2022

8/10 – Bra

Dan Christian

Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Grei hotel for de som vil bo på budsjett.
En grei hotel som er ganske nærme Orchard Road. Ganske så grei hotellrom, kanskje litt lite, og veldig dårlig isolering på dør til hotellrom. Så det er ganske høylytt i gangene. Føler man ikke får så mye privatliv med tanke på støy. Det var litt dårlig renhold i rommet. Spesielt badet. Doskålen var møkkete og insekter som krøp opp av vasken. Det finnes 2 basseng i hotellet. Et basseng på den ene siden er litt innestengt, men den andre har en ganske så fin utsikt ut mot kanten av hotellet i 2 etg. Gratis hotelbuss som stopper utenfor hotellet og kjører til Orchard Road. Frokost buffét var ikke så aller verst. Greit utvalg med mat.
Bodde her 1 natt i januar 2020

10/10 – Utmerket

Raymond

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
❤️ Asia ❤️
Bodde her 14 netter i juli 2019

10/10 – Utmerket

Margret Annie

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i mars 2019

10/10 – Utmerket

Reidar

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Mye for pengene
Flotte bassengområder. Rolig men likevel sentralt.
Bodde her 1 natt i november 2018

8/10 – Bra

Paula

Reiste med partner
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Love the pool was very nice to relax in after hot day out. Nice room was small though. Good choice of restaurants handy if you don't mind paying a bit more for meals. Really nice looking property was in great condition. Laundry room very handy and easy to use. Will definitely stay again if I don't need to be central to all the action. Enjoyed our stay.
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Ramesh

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excellent
Bodde her 5 netter i mai 2024

6/10 – Grei

Elsaid

Likte: Personale og service
Normal
Bodde her 6 netter i februar 2024

8/10 – Bra

Leigh

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good value and well presented. Great bed and black out blinds are awesome.
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Ahava Sarah og marina del rey

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It's always an absolute pleasure staying at the MERCURE Singapore on STEVENS. The hotel is extremely spacious and I love the gardens and open concept that is so very relaxing. Whilst being close to the buzz of the city. The service is Excellent! I cannot recommend it enough.
Bodde her 2 netter i februar 2024

4/10 – Dårlig

Stephen

Privacy is advantage, but places to eat very limited.
Bodde her 1 natt i april 2024
Svar fra Piotr Kupiec den 2. mai 2024
Dear Stephen, Thank you for your feedback. We appreciate your recognition of our privacy advantage. We understand your concern about the limited dining options, kindly be informed that within the hotel complex, there are eight restaurants that has different cuisine, this includes two of our restaurants Food Exchange and Winestone. Rest assured that we will work towards enhancing this aspect. Sincerely, Piotr KupiecGeneral Manager

6/10 – Grei

Kyle og Kenmore

Reiste med partner
Likte: Personale og service og fasiliteter
Not very clean. Room and bathroom are very small.
Bodde her 2 netter i april 2024
Svar fra Piotr Kupiec den 10. mai 2024
Dear Kyle,We apologize for the inconvenience you experienced with cleanliness and size of the room. While we are unable to change the size of our room, we are committed in continuously enhancing our service and facilities. Your feedback is valuable to us, and we will address these issues internally. We appreciate your insights to enhance our service quality. Sincerely, Piotr Kupiec General Manager

8/10 – Bra

pasquale

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hostel a little noisy because of the stevens road
Bodde her 7 netter i april 2024

10/10 – Utmerket

Samantha

Reiste med familie
Likte: Fasiliteter
Great place
Bodde her 2 netter i april 2024

8/10 – Bra

Richard

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The location was excellent we thought. Convenient for Orchard Road and Stevens MRT a short distance away. The shuttle from the hotel to those locations was very useful . The two pools and gym were extra benefits There were places to eat nearby and a 7/11 store that proved handy. The room itself was quite small and the hotel , like most in Singapore , was tall with 10 floors
Bodde her 5 netter i mars 2024

10/10 – Utmerket

Si-Yuan

Bodde her 1 natt i mars 2024

8/10 – Bra

Ramesh

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good place to stay
Bodde her 9 netter i mars 2024

6/10 – Grei

Linda Christine

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Not close to an MRT station - there was a free shuttle at certain times of the day though
Bodde her 6 netter i mars 2024
Svar fra Piotr Kupiec den 3. apr. 2024
Dear Linda Christine,Thank you for taking the time to share your experience with us. We genuinely appreciate hearing from our guests as to what aspects of their stay require further attention to improve our overall guest experience. We hope to welcome you back for an improved experience in the future.Warm regards,Piotr Kupiec, General Manager

8/10 – Bra

Chandramouli

Bodde her 1 natt i mars 2024

2/10 – Forferdelig

Joyce

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Check in time was 3:00 pm, but when we arrived at 7:30 pm, the wait for check in was long and both rooms were NOT ready. We were first told that one of the rooms was ready and the other one will take 5-10 mins. However, when we asked the room number, we were told by the staff that the room number is not available although the room would be ready in 5-10 mins. We found it to be illogical but we were tired, so we simply dragged all our luggages to the room first. But, when we went up, housekeeper was still in the room, which was far from ready. So we went down, again, with our luggages, reported this and were told that the manager is looking into this, and they’d let us know what happened. We waited for a few minutes but did not want to wait further, so we told them we will leave for dinner first. When we were back, at around 10:30 pm, the other room was ready, but the manager did not know what happened. She then looked into it and told us that one room was ready while we checked in at 7:30 pm, which was not the case… She explained that they’re busy, and they cannot force their customers to check out on time. We are not sure how this is an acceptable explanation and it seems more like a problem of mismanagement, especially we did not arrive early, nor even on time for check in. We only arrived at the hotel after 7:30 pm. It was not a single person’s fault but the experience was terrible, nothing like a 4-star hotel or a hotel at all…
Svar fra Piotr Kupiec den 27. mars 2024
Dear Joyce,Thank you for taking the time to tell us about your experience at the Mercure Singapore on Stevens. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.We strive to provide a superior service experience for every guest; therefore, your feedback is very important to us. Please rest assured that training will be set in place for improvement and the appropriate measures to address the problem to prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Warm regards,Piotr KupiecGeneral Manager

8/10 – Bra

MASATOSHI

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
良かった
Bodde her 2 netter i mars 2024

10/10 – Utmerket

Sadia

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything was perfect.
Bodde her 4 netter i mars 2024

6/10 – Grei

Ismail

Bodde her 4 netter i mars 2024
Svar fra Piotr Kupiec den 3. apr. 2024
Dear Ismail,Thank you for sharing your rating on us. Please let us know if any part of the stay did not work for you and we will be happy to introduce improvement in those areas for an enhance future experience. We appreciate your kind ratings, and we hope to welcome you back again.Warm regards,Piotr KupiecGeneral Manager

10/10 – Utmerket

Mohammad

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Special thanks to Deepika at the registration desk . She is super nice. Thank you 🙏
Bodde her 1 natt i februar 2024

8/10 – Bra

WOOSUNG

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
It was clean and comfortable. Room is quite small.
Bodde her 2 netter i februar 2024

8/10 – Bra

Simon

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good location away from the main Orchard area, close to Stevens MRT, nice selection of restaurants in the complex.
Bodde her 6 netter i februar 2024

6/10 – Grei

SABRINA

Bodde her 1 natt i februar 2024
Svar fra Piotr Kupiec den 3. mai 2024
Dear Sabrina,We value your feedback and we appreciate for sharing your rating on us.Sincerely, Piotr KupiecGeneral Manager

10/10 – Utmerket

KYUNG SOO

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i februar 2024

6/10 – Grei

Harvey

Reiste med partner
Likte: Personale og service
Fridge was not working Rooms were pretty small Location average
Bodde her 5 netter i februar 2024
Svar fra Piotr Kupiec den 3. mai 2024
Dear Harvey, We apologize for the inconvenience with the fridge and room size. We strive for the utmost guest satisfaction. Your feedback will help us improve. Sincerely, Piotr KupiecGeneral Manager

8/10 – Bra

Angela

Reiste med familie og små barn
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The location was good
Bodde her 2 netter i desember 2023

2/10 – Forferdelig

tania og north brunswick

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Do not stay here, sleeping on the streets is better. They are so rude and only care about taking your money and not offering anything in return
Bodde her 4 netter i februar 2024

6/10 – Grei

Donald

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was a nice hotel for a quick trip but very noisy from above my room and next store to my room with the neighbours desk chair scratching on the floor the noise was unbearable especially late at night, as well the breakfast is mostly cold especially the eggs other than that it was a pleasant stay😊
Bodde her 4 netter i februar 2024
Svar fra Piotr Kupiec den 3. mai 2024
Dear Donald,I sincerely apologize for the disturbance caused by the noise during your stay. We will address this matter with our team to ensure a more peaceful environment for our guests. Regarding breakfast, we will reinforce our procedures to maintain the food temperature consistently. Thank you for sharing your experience, and we hope to welcome you back for an improved stay.Sincerely,Piotr KupiecGeneral Manager

10/10 – Utmerket

Ahava Sarah og marina del rey

Bodde her 2 netter i februar 2024

8/10 – Bra

eugene og kent

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Only thing that i didnt give it a 5 star is the bathroom. Toilet is a square/rectangle but the put a small round toilet seat. Now my thigh is touching the toilet where everyone splashed on.
Bodde her 3 netter i februar 2024

8/10 – Bra

Charles

Bodde her 1 natt i februar 2024

10/10 – Utmerket

Garrett

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Brief but Delightful
Upon entry the lobby is aesthetically pleasing the pool is wonderful. The jacuzzi wasn’t hot/ same temperature as the pool. Overall my stay was great although brief. I will definitely stay there again.
Bodde her 2 netter i februar 2024

8/10 – Bra

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice to walk to Botanical Garden
Clean enough, location is a bit far from central or tourist spots but reasonable price, good to have a walk to Botanical Garden in 20 mins and free to strolling around the park. Love to do it every morning when staying here.
Bodde her 6 netter i januar 2024

6/10 – Grei

SAEED

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Small room size.
Bodde her 4 netter i januar 2024
Svar fra Piotr Kupiec den 3. mai 2024
Dear Saeed,We value your feedback and we appreciate your rating on us. Sincerely, Piotr KupiecGeneral Manager

10/10 – Utmerket

Ron

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Modern and well designed, I particularly appreciated the laundromat, large lap pool and workout facility.
Bodde her 3 netter i januar 2024

8/10 – Bra

Daisuke

Bodde her 2 netter i januar 2024

10/10 – Utmerket

Landon

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
very good!
Bodde her 2 netter i januar 2024

10/10 – Utmerket

Rahul

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I recently had the pleasure of staying at this fantastic hotel, and it exceeded my expectations in every way. From the moment I walked in, Dehami at the front desk provided a warm and welcoming experience. The staff at the coffee shop were outstanding, even gave me milk for my daughter. The swimming pool was a highlight, offering a refreshing escape with its cleanliness and inviting atmosphere. The overall ambiance of the hotel was enhanced by the friendly and attentive people throughout. A truly delightful stay!
Bodde her 1 natt i januar 2024

8/10 – Bra

Rosita

Reiste med en gruppe
Likte: Renhold og personale og service
The location is very good. The service is also good. But the room is way too small, and no closet at all
Bodde her 3 netter i januar 2024

8/10 – Bra

Steven

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i januar 2024

10/10 – Utmerket

Aekkorn

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i januar 2024

10/10 – Utmerket

fabrizio

Likte: Renhold
Bodde her 2 netter i januar 2024

10/10 – Utmerket

Wenn

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024

10/10 – Utmerket

kwangbog

Bodde her 2 netter i januar 2024

10/10 – Utmerket

Sor Mui

Bodde her 5 netter i januar 2024