Terrasse/patio
Sjekk tilgjengelighet

Anmeldelser av Hotel Bencoolen@Hong Kong Street

4 out of 5
Hotel Bencoolen@Hong Kong Street
47 Hongkong Street, Singapore

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 378 av totalt 890 anmeldelser." "
Rangering på 8 − Bra. 368 av totalt 890 anmeldelser." "
Rangering på 6 − Grei. 102 av totalt 890 anmeldelser." "
Rangering på 4 − Dårlig. 28 av totalt 890 anmeldelser." "
Rangering på 2 − Forferdelig. 14 av totalt 890 anmeldelser." "

8,6/10

Renhold

8,8/10

Personale og service

7,8/10

Fasiliteter

8,4/10

Overnattingsstedets bygg og tilstand

7,8/10

Miljøvennlige løsninger

Anmeldelser

2/10 – Forferdelig

Verifisert reisende

Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Anbefales ikke
Elendig frokost. Toast, smør, kaffi, vannmelon og vann. Det var alt. Ikke syltetøy eller pålegg. Var du tidlig ute så fikk du eggerøre og stekte poteter i tillegg. Takterrassen med basseng var en vits. Ugress vokste vilt på gammel skitten treplatting. Ustelt og vemmeligt. Vegg til vegg teppet i gangen tror jeg aldri ble støvsugd. Fullt av støv og rusk. Eneste som var ok var rommene.
Bodde her 3 netter i februar 2024

4/10 – Dårlig

Bjarne

Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Bortsett fra beliggenhet og innsjekk kan undertegnede overhode ikke sjønne hvordan Hotellet kan oppnå de ratinger de har hos flere nettsider
Bodde her 2 netter i januar 2020

2/10 – Forferdelig

Bjørn

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Dårlig hotell. Hold dere borte fra dette hotellet.
Fikk dårlig rom selv om vi bestilte stort rom så ga de oss et lite rom. Selv om vi gjorde oppmerksom på at vi hadde bestilt og betalt for et større rom. Det brydde seg ikke om, men bare dro et slesk smil.
Bodde her 2 netter i oktober 2019

10/10 – Utmerket

Erik

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Sentralt og fint hotel
Fint hotell, sentralt! Litt liten spisesal/rom for frokost, da denne bar i reseptionen, minnet mer om en cafe, men det gret.
Bodde her 2 netter i juli 2019

6/10 – Grei

Terje

Likte: Renhold og overnattingsstedets bygg og tilstand
A hotel with a good location
The location of this hotel is nice, just a few minutes walk from the river, and a few hundred meters to the subway systems. When we arrived we did not know that its more hotels with the name Bencoolen, so be sure you also use hong kong street, if you use google maps. The room was ok,nice bed, small bathroom. Breakfast was limited, but good. The breakfast area is very small, so it is possible you have to wait for a table. We did not have to wait long for the elevator,going up or down. Check out went fast, check in not that nice though. After a long distance flight, we arrived pretty late, you just want to check in fast, and get to bed. The woman there, did not say anything,when we came in, she was busy playing a game on her phone !!! I told here we could wait untiil she was finished with the game.
Bodde her 4 netter i januar 2019
Svar fra eagle den 17. jan. 2019
Dear Terje, Thank you for your comments/feedback. We are glad that you enjoyed your stay with us and that you found our hotel's location excellent. Please accept our apology for the manner in which you were greeted upon your check-in. The inappropriate attitude of the staff concerned will be dealt with. Thank you for your support. We value your business and do not take your business for granted. Warm regards, Jerry Goh General Manager

8/10 – Bra

Kine Johannessen

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Hyggelig rom og område
Et veldig fint opphold. Behagelig rom, fin størrelse. Veldig enkel standard på frokost, kan bli noe trangt og ventetid for å få ledig bord. Perfekt for korte turer. Ligger veldig sentralt til mtp metro. Hadde gjerne bodd her igjen ved en annen anledning.
Bodde her 3 netter i juli 2017

4/10 – Dårlig

Arnt

Likte ikke: Personale og service
Ok rom uten varmt vann og katastrofefrokost
Rommene er ok, frokosten var en katastrofe. Mat eller det som var igjen på tilnærmet tomme fat allerede kl. 09.00 sto side om side med musegift som var satt ut. Vi kjøpte derfor frokost på annet sted. Manglet varmt vann på morgenen.

6/10 – Grei

Kevin

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
Breakfast: Not enough seating available for the number of hotel guest. Food kept running out and it can take up to 10 mins for food to be replenished. Hotel Location is good with easy access to MRT and very close to Clarke Quay and Boat Quay.
Bodde her 3 netter i april 2024

10/10 – Utmerket

Suzi

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very clean and really friendly staff. Good location just off Clarke Quay. Would stay here again
Bodde her 3 netter i april 2024

6/10 – Grei

Chui Yin

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024

10/10 – Utmerket

Sergey og Northbrook

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice hotel.
Bodde her 1 natt i mars 2024

8/10 – Bra

Wei

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel is in a very good location. The staff are friendly and very helpful. They let us leave our luggages there before checkin time and after checkout. The room is very quiet, but small though. We only stayed for night, so it was not an issue. We had a nice stay. Thank you!

8/10 – Bra

Joseph og Alexandria

Likte: Personale og service
Bodde her 2 netter i februar 2024

6/10 – Grei

Laura

Likte: Renhold og personale og service
There was a huge pillar in the room that meant you could only get in and out of one side - not good for a double or a premium room.
Bodde her 1 natt i november 2023

10/10 – Utmerket

James

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
An excellent, affordable, centrally located hotel
First off, the location is superb. Within walking distance to Chinatown, the beautiful Lau Pa Sat hawkers center, Gardens by the Bay and, of course, Marina Bay Sands. The hotel is also one block from the local bus line to the Orchard Road shopping area. So, a very convenient hotel. The hotel itself is in excellent condition. It having a small real estate footprint, it has a modest lobby where they serve the free buffet-style breakfast, but who needs a massive lobby to hang around it. The room was spacious, clean and perfectly functional. Lots of lighting options, blackout curtains, big TV and plenty of fast hot water in the shower. The Bencoolen is a great centrally located base for a trip to Singapore. I stayed two nights. The desk people were very polite and helpful, even though they were very busy at times. I did not use the pool.
Bodde her 2 netter i november 2023

2/10 – Forferdelig

Bonnie

Reiste med partner
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
No internet…..pool was falling apart and moldy ….
Bodde her 4 netter i november 2023

2/10 – Forferdelig

Verifisert reisende

Forretningsreisende
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
가격대비 최악
위치 말고는 추천할만한 내용이 없습니다
Bodde her 1 natt i november 2023

10/10 – Utmerket

michael

Reiste med en gruppe
Likte: Renhold, personale og service og romkomfort
Bodde her 5 netter i oktober 2023

6/10 – Grei

George

Likte: Personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
If you're staying here for the Grand Prix, it's an ok walking distance to the track, Funan and Raffles City. The property is very tired and in-room facilities extremely limited. I'd call this a no frills accomodation. I stayed in the loft suite which in essence was tiny. Leaking shower that wouldn't drain properly, water came on and off whilst in the shower. Breakfast in the morning was very limited and not worth it, better to go for a walk to a nearby cafe or shopping centre.
Bodde her 5 netter i september 2023

6/10 – Grei

mrs nicole

Reiste med partner
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Our room and bedding was very clean and clean towels and toiletries every day. The towels were grey rather than white. The hallway on our landing needed hovering when we arrived, and wasn’t done for three days. The gentleman who checked us in was not friendly at all. Breakfast was a free for all and not enough tables. We ended up just having toast it was easier. The daytime reception staff were very friendly and helpful with directions. But I am unsure how they were a four star!! We would not go back
Bodde her 4 netter i september 2023

6/10 – Grei

ATSUSHI

Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 5 netter i august 2023

8/10 – Bra

Chandra

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Easy access to China Town and shopping. Friendly staff. We had a comfortable stay.
Bodde her 3 netter i august 2023
Svar fra Russell den 29. aug. 2023
Thank you for your feedback. Thanks for taking the time to let us know you had a comfortable stay with us. Hope to welcome you back soon.

8/10 – Bra

Rikuto

Reiste med en gruppe
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
風呂場とトイレが汚い
Bodde her 3 netter i august 2023
Svar fra Russell den 29. aug. 2023
Hi Mr. Rikuto Takeda,Thank you for the feedback. Lost and Found key in 408 check out 29/8/2023

8/10 – Bra

Koshi

Likte: Personale og service og fasiliteter
フロント女性の対応が良かった。また美人さんであったのも尚良かった。
Bodde her 3 netter i august 2023

4/10 – Dårlig

Vicki

Reiste med partner
Likte ikke: Fasiliteter
The aircon wasn’t working in the hotel room when we checked in so we were shifted to a premier room which was more spacious. The bed was very comfortable and the room clean but the hairdryer didn’t work, there was only hot water coming out if the tap in the vanity basin and the shower nozzle pointed towards the shower door. A jug was provided in the room with tea and coffee but no milk. When I added fir milk the receptionist advised they didn’t supply milk. This was the same in the breakfast room, tea and coffee but no milk. The breakfast was geared towards the Asian market but limited options for european guests. There was one knife provided for the butter for toast and one for the jam which was very unhygienic in these Covid times. I asked for another knife and was given a plastic one which was good but there should have been knives provided, The hall areas needed vacuumed and the breakfast area was grimy. All in all it was a very disappointing stay. To pay nearly $300 for such a poor quality property is unacceptable. Please consider a partial refund for the poor quantity of this property.
Bodde her 1 natt i juli 2023

6/10 – Grei

Verifisert reisende

Likte: Renhold, personale og service og romkomfort
Likte ikke: Overnattingsstedets bygg og tilstand
Bästa läget och bästa personalen
Mycket bra läge och mycket vänlig personal, nära till allt. Att hitta ett bättre hotell till detta pris med nära till allt och med så extremt vänlig personal torde vara svårt. Klimatet i Singapore är väldigt fuktigt året runt och den fukten verkar hålla på att äta sig in i hotellet, en renovering torde stå på att göra listan snart.
Bodde her 4 netter i juni 2023

10/10 – Utmerket

Nadya

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i juni 2023
Svar fra Russell den 13. juli 2023
Thank you for taking the time to share with us you have a lovely stay.Looking forward to welcoming you to stay at Hotel Bencoolen

10/10 – Utmerket

Nadya

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very clean hotel, great location, very friendly and helpful staff. We would stay here again.
Bodde her 3 netter i juli 2023
Svar fra Russell den 13. juli 2023
Thank you for the feedback. We are so happy you have a lovely stay at the hotel.

8/10 – Bra

Paul

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Central location, easy to walk to most food options. Bus stop was a bonus.
Bodde her 3 netter i juli 2023
Svar fra Russell den 10. juli 2023
thank you for taking the time to share with us you have a lovely stay. Looking forward to welcoming you back.

10/10 – Utmerket

NORIKA og Yokohama

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
コンビニも周りに充実しており、どこに行くにも便利なロケーションでした。 また室内も常に行き届いた清掃で、気持ちよく過ごせました。
Bodde her 3 netter i juni 2023
Svar fra Russell den 2. juli 2023
Thank you for taking the time to share with us that you have a lovely stay. Looking forward to welcoming back soon.

4/10 – Dårlig

Amy

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
This hotel definitely needs remodeling. Very old and moldy all over. My bath towel has mold all over. I mean that should have been thrown away. The edge was all black. The staff is nice and efficient. That’s the only thing good. Other than that, I don’t think I will come back again.
Bodde her 2 netter i juni 2023

6/10 – Grei

Enzomaria

Bodde her 4 netter i juni 2023

10/10 – Utmerket

Rafael

Bodde her 1 natt i juni 2023
Svar fra Russell den 13. juli 2023
Thank you for the feedback. We are so happy you have a lovely stay at the hotel.

8/10 – Bra

Reuel og henderson

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Locations in the center of everything, the front desk very nice and greeted me.
Bodde her 1 natt i juni 2023
Svar fra Russell den 13. juli 2023
Thank you for the feedback. We are so happy you have a lovely stay at the hotel.

10/10 – Utmerket

Lynne

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
A great location. Short walk to Clarke Quay MRT to get the MRT to many attractions and the airport. Short walk to Clarke Quay, Boat Quay and Chinatown with many food options and things to explore. Staff were friendly. Rooms are a good size and clean. We would definitely stay here again.
Bodde her 1 natt i juni 2023
Svar fra Russell den 13. juli 2023
Thank you for the feedback. We are so happy you have a lovely stay at the hotel.

4/10 – Dårlig

zhiyi

Likte: Overnattingsstedets bygg og tilstand
The service is a bit slugging. During breakfast the garbage can was completely full and we can’t push down our used disposable plates into it. Also shortly after eating the breakfast my wife started to have diarrhea and we suspected there’s something wrong with the food.
Bodde her 2 netter i mai 2023
Svar fra Justin den 5. juni 2023
Hi Zhiyi,Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced during your stay, particularly regarding the service and breakfast issues.We take such matters very seriously, and we will investigate the situation with our staff and kitchen team to ensure that appropriate measures are taken to address the issues you mentioned. It is our priority to provide a clean and hygienic dining experience for our guests, and we apologize for any discomfort or illness caused.We appreciate your feedback as it helps us identify areas for improvement. We will take your comments into consideration to enhance our services and prevent similar incidents from occurring in the future.We value your patronage and hope to have the opportunity to regain your trust in the future.

6/10 – Grei

Kentaro

Reiste med partner
駅から近く立地だけはよかったです！
Bodde her 3 netter i april 2023
Svar fra Justin den 5. juni 2023
Hi Kentaro,ご意見ありがとうございます。 駅近で利便性が良いとのお褒めの言葉をいただき、大変嬉しく存じます。 ご滞在中にご期待に添えない点もあったことと存じますが、ご不便をおかけして申し訳ございませんでした。お客様からのご意見を真摯に受け止め、サービスや施設の改善に努めてまいります。 対処してほしい特定の分野や、共有したい追加のコメントがございましたら、お気軽にお知らせください。将来的にまたお客様をお迎えし、より良い体験を提供できることを願っております。RegardsJustinHotel Manager

6/10 – Grei

UNG

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i april 2023
Svar fra Russell den 27. apr. 2023
Thank you for the feedback.

10/10 – Utmerket

JUN

Bodde her 3 netter i april 2023

6/10 – Grei

Dorothy

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great location but not a great hotel
The rooms are quite small, fine if you’re young and fit and just want to crash between outings but not comfortable for an older couple like us. Please note that in the standard double rooms you can only access the bed from one side! See photo. Also the free breakfast is what you expect in a cheap backpacker hostel, not a pricey hotel. It is very central which is a plus and the staff are helpful but I wouldn’t stay there again.
Bodde her 2 netter i april 2023
Svar fra Russell den 27. apr. 2023
Thank you for taking the time to share with us the feedback.

8/10 – Bra

Nutruja

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
โดยรวมดี
Bodde her 2 netter i april 2023
Svar fra Justin den 21. apr. 2023
สวสด Nutruja,ขอบคณสำหรบความคดเหนของคณเราดใจทคณมความสขกบประสบการณของคณกบเราและหวงวาจะไดตอนรบคณกลบส Hotel Bencoolen ในอนาคตอนใกลน

8/10 – Bra

Brenda K

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great location
The hotel is in a great location. It is close to China Town, restaurants on the river and metro stops but still quiet. The staff has good recommendations. Breakfast is hot but kind of minimal selection.
Bodde her 3 netter i mars 2023
Svar fra Justin den 21. apr. 2023
Thank you for your feedback. We're glad to hear that you enjoyed our hotel's location and found it convenient for exploring the area. We appreciate your comments about our staff and their helpfulness. We will definitely take your feedback about our breakfast selection into consideration and work to improve it. We hope to have the opportunity to welcome you back soon.

10/10 – Utmerket

Stefan og Ponte Vedra Beach

Reiste med en gruppe
Likte: Renhold, personale og service og fasiliteter
Not to bad for 2 nights Singapore visit. Love location.
Bodde her 2 netter i mars 2023
Svar fra Justin den 21. apr. 2023
Hi Stefan,Thank you for your perfect score review. We are glad that you enjoyed our location and we look forward to welcoming you back to the Hotel Bencoolen in the near future.

10/10 – Utmerket

CHRISTINA og Vancouver

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location and very friendly staff esp. Vivian.
Bodde her 3 netter i mars 2023
Svar fra Justin den 21. apr. 2023
Hi Christina,Thank you for your perfect score review.We are glad that you enjoyed our location and hospitality from Vivian.She will definitely be thrilled to have received recognition for her hospitality and will be motivated to continue her excellent work.We hope to welcome you back to the Hotel Bencoolen in the near future

8/10 – Bra

Robert

Reiste med partner
Likte: Renhold og personale og service
Pleasant hotel in a great location 5 minutes from Riverside and Clarke Quay MRT. Room was very nice and staff friendly and helpful - but the breakfast definitely left something to be desired and needs a big improvement.
Bodde her 2 netter i mars 2023
Svar fra Justin den 21. apr. 2023
Hi Robert,Thank you for leaving us a review.We are glad that you enjoyed our centralized location, rooms and hospitality from our colleagues.Noted on your feedback of our complimentary breakfast, we will share your feedback with our tenants in a bid to improve our complimentary offerings.

2/10 – Forferdelig

Robert

Likte: Personale og service
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Needs Updating
On arrival allocated Room 404 - No access to the bed from both sides and safe not working. Asked for room change due to mobility issues, and safe not working. Then allocated Room 608 - Smell of Damp. Water dripping from the ceiling / air con unit. Totally unhealthy environment, unable to open the window. Told no other rooms available. So the Receptionist arranged a transfer to their other Bencoolen Hotel. Receptionist was very helpful and understanding. Even though the Staff are helpful. Due to fabric and design / condition of the rooms I would not make a future booking.
Bodde her 3 netter i mars 2023
Svar fra Justin den 21. apr. 2023
Hi Robert,Thank you for sharing your experience with us. We apologize for the inconvenience caused by the issues you faced during your stay with us. We understand that you were allocated Room 404 initially which did not provide access to the bed from both sides and had a malfunctioning safe. We also apologize that the second room you were allocated, Room 608, had a smell of damp and water dripping from the ceiling/air conditioning unit, which made it an unhealthy environment.We take all feedback seriously and have taken steps to address these issues to ensure that they do not occur again in the future. We appreciate your understanding and patience in this matter. We are pleased to hear that our Receptionist was able to arrange for a transfer to our other Bencoolen hotel and that they were helpful and understanding during the process.We understand that the condition of the rooms has left you with a negative impression of our hotel and we are sorry that we were not able to provide you with a more comfortable and pleasant experience. We have shared your feedback with our management team and will continue to work to improve the quality of our rooms and services to ensure that our guests have a comfortable and enjoyable stay.Once again, we apologize for any inconvenience caused and appreciate your feedback. We hope that you will give us the opportunity to make things right in the future and that we can provide you with a better experience on your next visit.

10/10 – Utmerket

Dean

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
This was a nice hotel for a budget price in Singapore. There is a free coffee machine, ice maker and cold water dispenser all day long plus an unadvertised free basic breakfast. Staff are friendly. The shower was hot and with plenty of flow. The location on HongKong Street is a bit noisy at night. I think maybe there are some night clubs nearby. It’s a fairly easy walk to Clark Quay or Chinatown station for the MRT.
Bodde her 5 netter i mars 2023
Svar fra Justin den 17. mars 2023
Thank you for taking the time to provide such a positive and detailed review of your stay with us. We are thrilled to hear that you found our hotel to be a great value for the price and that our amenities, such as the free coffee machine, ice maker, and cold water dispenser, were convenient and useful for you. We are also glad to hear that you found our staff to be friendly and that you enjoyed the hot shower with good water flow.We appreciate your feedback on the noise level at night and will take it into consideration as we strive to improve the comfort of our guests. We are pleased to hear that our location was convenient for you, with easy access to the MRT and nearby attractions.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future.

8/10 – Bra

Dorrit

Bodde her 1 natt i mars 2023
Svar fra Justin den 21. apr. 2023
Hi Dorrit,Thank you for leaving us a review.We are glad that you enjoyed your stay with us and we look forward to welcoming you back to the Hotel Bencoolen in the near future.

4/10 – Dårlig

Vasily og cedar park

Reiste med partner
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Good - location Don’t like - mold and bad smell in the room.
Bodde her 3 netter i mars 2023
Svar fra Justin den 15. mars 2023
Hi Vasily,Thank you for leaving us a review.We are glad that you enjoyed our centralized location. Noted on your feedback of the mold and room, we have identified the room that was assigned to you and will rectify this issue immediately.

8/10 – Bra

Sandra

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Super hôtel!
Très bon séjour! Hôtel super bien placé, chambre très bien équipée et confortable et personnel super gentil! On a oublié un téléphone dans le taxi que l’hôtel nous avait réservé pour l’aéroport et ils ont été très réactif et nous on renvoyé le taxi pour nous rapporter le téléphone à l’aéroport. Possibilité de faire garder les bagages le dernier jour et de prendre une douche rapide à côté du jacuzzi au 5 eme étage avant de partir pour l’aéroport. Petit déjeuner moyen mais convenable. Je reviendrai!
Bodde her 2 netter i mars 2023
Svar fra Justin den 15. mars 2023
Salut Sandra,Merci pour votre avis très aimable.Nous sommes ravis que vous ayez apprécié notre hospitalité lors de votre séjour chez nous et espérons avoir le plaisir de vous accueillir à nouveau à l'hôtel Bencoolen dans un proche avenir.