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Anmeldelser av Dao by Dorsett AMTD Singapore

4.5 out of 5
Dao by Dorsett AMTD Singapore
6 Shenton Way OUE Downtown 1, #07-01, Singapore

Anmeldelser

9,0

Fantastisk

Rangering på 10 − Utmerket. 154 av totalt 245 anmeldelser." "
Rangering på 8 − Bra. 68 av totalt 245 anmeldelser." "
Rangering på 6 − Grei. 12 av totalt 245 anmeldelser." "
Rangering på 4 − Dårlig. 8 av totalt 245 anmeldelser." "
Rangering på 2 − Forferdelig. 3 av totalt 245 anmeldelser." "

9,4/10

Renhold

9,2/10

Personale og service

9,2/10

Fasiliteter

9,4/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

2/10 – Forferdelig

kirk og boca raton

Likte ikke: Renhold
Bodde her 3 netter i mars 2024
Svar fra Monica L. den 29. mars 2024
Dear Kirk, thank you for taking some time to review your stay experience with us. We're so sorry to hear that your stay has not been satisfactory, trust that we prioritise our guests' experience and we hope to learn more about your stay. Please feel free to reach us directly and we hope to hear from you soon. Thank you for your kind understanding.

4/10 – Dårlig

Allan

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
Be very careful! Our studio room (premium studio) had no window….. zero view! There were a couple of small windows in the bathroom. We complained and they said almost all studios had no windows. They ended up moving us to another room with a window the second night which was quite acceptable. I know it sounds too weird to be true, but we are not kidding.
Bodde her 3 netter i mars 2024
Svar fra Monica L. den 7. mars 2024
Dear Allan, thank you for taking some time to review your stay experience with us. We're sorry to hear that your stay has not been satisfactory due to the view from your studio deluxe room. Please be assured that our studio deluxe rooms come with windows that are paired with blinds for privacy in the bathroom. Certainly, we hope to welcome you back for a much-improved stay in the future in our suite which comes with a better scenic view. Thank you for your kind understanding.Kind Regards,Monica L.Director, Marketing Communications

10/10 – Utmerket

Roger og Young Harris

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location, great condition of hotel, room was very spacious. Staff was excellent.
Bodde her 3 netter i februar 2024
Svar fra Monica L. den 22. feb. 2024
Dear Roger, thank you for the positive stay review. We're so glad that your stay has been made wonderful with our associates' quality service and we look forward to another stay with you soon.Kind regards,Monica L.Director, Marketing Communications

10/10 – Utmerket

Laura

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Amazing weekend away
Great location walking distance from great food market Lau Pa Sat. Two train stations 5 min walk away and only 20 min walk to Marina Bay Sands. Room was extremely comfortable and breakfast had good selection. The infinity pool is a great addition too!
Bodde her 1 natt i januar 2024
Svar fra Monica L. den 17. jan. 2024
Dear Laura, thank you for choosing us as your preferred accommodation. It's certainly heartwarming to know you've enjoyed the excellent connectivity of our property and we hope to welcome you back for another perfect stay experience soon.Kind regards,Monica L.Director, Marketing Communications

10/10 – Utmerket

Peter

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This is a high end hotel and our expectations were exceeded! Great service from the staff, especially Chris when we checked in and everyone one else along the way. We spent Christmas there and they had caroling in the lobby for us. The view from our room was spectacular. We booked a two bedroom suite that had a kitchen, sitting area, dining area, two bedrooms and bathrooms. Thy have an infinity pool outside that also has a view of the harbour, too. Our stay was quite expensive for our budget but well worth the money we spent. The hotel is not in the touristy part of town so there isn't too much within a short walk, but the hotel staff was happy to call us a taxi any time we needed it. I'd highly recommend this hotel to anyone looking for a high end, memorable experience in Sinapore.
Svar fra Monica L. den 9. jan. 2024
Dear Peter, thank you so much for choosing us as your preferred accommodation. It's truly heartwarming to know your stay has been made perfect with our associates' warm hospitality and we're so glad to be part of your festive celebration! Here's looking forward to welcoming you back for more soon.Kind regards,Monica L.Director, Marketing Communications

10/10 – Utmerket

Dong Heon

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good
Bodde her 4 netter i november 2023
Svar fra Monica L. den 6. des. 2023
Dear Dong Heon, thank you for taking some time to review your stay experience with us. It's truly delightful to know your stay has been wonderful and we look forward to welcome you back soon.Kind regards,Monica L.Director, Marketing Communications

10/10 – Utmerket

Todor

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place we really enjoyed your stay !
Bodde her 1 natt i november 2023
Svar fra Monica L. den 29. nov. 2023
Dear Todor, thank you for the splendid review. We're so glad you've enjoyed all aspects of the Dao experience and we look forward to welcoming you back for more soon.Kind regards,Monica L.Director, Marketing Communications

6/10 – Grei

Shuk Yan

Bodde her 2 netter i november 2023
Svar fra Monica L. den 29. nov. 2023
Dear Shuk Yan, thank you for choosing us as your preferred accommodation. We hope your stay with us has been amazing and we look forward to the next one soon.Kind regards,Monica L.Director, Marketing Communications

10/10 – Utmerket

SEONG NAM

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
위치 환경이 우수한 호텔
Bodde her 4 netter i november 2023
Svar fra Monica L. den 29. nov. 2023
Dear Seong Nam, thank you for the great review. It's certainly delightful to know your stay has been wonderful in our fully furnished suite and we look forward to welcoming you back soon!Kind regards,Monica L.Director, Marketing Communications

8/10 – Bra

OH

Bodde her 1 natt i november 2023
Svar fra Monica L. den 8. nov. 2023
Dear OH, thank you for taking some time to review your stay experience with us. It's certainly delightful to know you've found our fully furnished suite to your liking. We hope you'll choose to stay with us again soon!Kind regards,Monica L.Director, Marketing Communications

10/10 – Utmerket

SHIBATA

Likte: Fasiliteter
High quality and good hospitality.
Bodde her 3 netter i november 2023
Svar fra Monica L. den 6. nov. 2023
Dear Shibata, thank you for the great review. It's truly delightful to know your stay has been more than wonderful and we look forward to welcome you back soon.Kind regards,Monica L.Director, Marketing Communications

10/10 – Utmerket

Gretchen

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The room that they provided us on the 31st floor was superb, everything in the room was perfection including the cleanliness. The room is very modern and not outdated, what you see online is what you get. They go above and beyond with the services they offered. Staff was very friendly and approachable, we arrived early and they even let us use their shower room to freshen up. The pool area is spacious, relaxing and comfortable. We can’t wait to go back and take our kids here, defo worth every money.
Bodde her 3 netter i september 2023
Svar fra Monica L. den 4. okt. 2023
Dear Gretchen, thank you for reviewing your stay experience with us and we're so glad you've found our fully furnished suite family-friendly. Here's looking forward to welcoming you back for another perfect experience soon!Kind regards,Monica L.Director, Marketing Communications

10/10 – Utmerket

Kenneth og SKOKIE

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
For business and leisure staying at Dao hotel was amazing and service is superb.
Bodde her 3 netter i september 2023
Svar fra Monica L. den 4. okt. 2023
Dear Kenneth, thank you for choosing us as your preferred accommodation. It's certainly delightful to know your stay has been made extraordinary with our associates' quality service. Here's looking forward to welcoming you back soon!Kind regards,Monica L.Director, Marketing Communications

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very pleasant stay
Got upgraded to a suite and late checkout till 2pm. Service was exceptional good. I’m impressed by the experience
Bodde her 1 natt i september 2023
Svar fra Monica L. den 3. okt. 2023
Dear Guest, thank you for taking some time to review your stay experience with us. We're so glad that your stay has been made extraordinary with our associates' quality service. Here's looking forward to welcoming you back soon!Kind regards,Monica L.Director, Marketing Communications

4/10 – Dårlig

Bernard

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Disappointed
Called their front desk for help - they says ok but after a good 30 mins no one shows up. Called again - worse the front desk no one answer. disappointed with the price paid but no where closed to a 4-5 stars service.
Bodde her 6 netter i september 2023
Svar fra Monica L. den 20. sep. 2023
Dear Bernard, thank you for taking some time to review your stay experience with us. We would like to sincerely apologize for any inconvenience you've encountered during the stay. Trust that your feedback has been communicated to the team, for improvement on our flow of operation and quality of service. Nonetheless, we hope you'll consider staying with us again the next time you're here.Kind regards,Monica L.Director, Marketing Communications

8/10 – Bra

ian

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
dorsett,
hotel was great, food was average to poor. OK if you are eating out
Bodde her 6 netter i september 2023
Svar fra Monica L. den 12. sep. 2023
Dear Ian, thank you for taking some time to review your stay experience with us. Trust that your feedback holds great value to us and it has been communicated to the team for further review. Here's hoping that you'll stay with us again for a better experience in the near future.Kind regards,Monica L.Director, Marketing Communications

10/10 – Utmerket

Jun Sung

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
싱가포르의 보석과 같은 호텔
인테리어와 시설 모두 감각적이고 인상적이었습니다. 비록 이용하진 않았지만 주방시설도 완벽하게 갖춰져 있고 세탁 시설도 구비되어 있어서 출장에도 아주 적합할 것 같습니다. 직원 응대도 훌륭해서 다음 방문 시에도 꼭 다시 숙박을 하고 싶습니다.
Bodde her 1 natt i august 2023
Svar fra Monica L. den 4. sep. 2023
Dear Jun Sung, thank you for choosing us as your preferred accommodation. It's truly delightful to know that you've found our well-thought amenities in the suite to your liking and we look forward to welcoming you back for more in the near future.Kind regards,Monica L.Director, Marketing Communications

10/10 – Utmerket

Danilo

Bodde her 1 natt i august 2023
Svar fra Monica L. den 13. sep. 2023
Dear Danilo, thank you for the perfect review and we hope to welcome you back for another home away from home experience soon.Kind regards,Monica L.Director, Marketing Communications

8/10 – Bra

Yasutsugu

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
顧客対応の良いホテル
深夜便のフライトで荷物チェックアウト後も無料で18時まで預かってもらえ、シャワーも貸してもらえて最高でした。
Bodde her 1 natt i mai 2023
Svar fra Monica L. den 25. mai 2023
Dear Yasutsugu, thank you for the great review. We're so glad that your stay has been wonderful and we certainly look forward to having you back soon!Kind regards,Monica L.Director, Marketing Communications

10/10 – Utmerket

Justine

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
A very well equipped hotel we had everything we needed in the hotel itself, breakfast was very nice and staff are friendlg and accomodating. Lots of good food options around the hotel as well as walking distance to main attractions, would definitely stay here again!
Bodde her 1 natt i mai 2023
Svar fra Monica L. den 23. mai 2023
Dear Justine, thank you so much for the great review. We're so glad that your stay experience has been made wonderful with our associates' warm hospitality and the excellent connectivity around our property. Certainly, we hope to welcome you back soon!Kind regards,Monica L.Director, Marketing Communications

10/10 – Utmerket

Akane

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
朝ごはんが美味しかったです！！！！
Bodde her 5 netter i april 2023
Svar fra Monica L. den 8. mai 2023
Dear Akane, thank you so much for choosing us as your preferred accommodation. We're so glad that you've enjoyed our sumptuous breakfast spread from Collective and we hope to welcome you back soon!Kind regards,Monica L.Director, Marketing Communications

10/10 – Utmerket

Fumi

Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
A bit hard to find the location, but great service and amazing facility!
Bodde her 1 natt i april 2023
Svar fra Monica L. den 24. apr. 2023
Dear Fumi, thank you for taking some time to review your stay experience with us. We're so glad that you've enjoyed the excellent connectivity around our property and we look forward to welcoming you back for a better one soon!Monica L.Director, Marketing Communications

10/10 – Utmerket

willie

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2023
Svar fra Monica L. den 15. mai 2023
Dear Willie, thank you so much for the perfect review. We hope that your stay has been wonderful and do visit us again for another amazing stay experience soon!Kind regards,Monica L.Director, Marketing Communications

10/10 – Utmerket

Charmel

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great property! Clean and convenient to shopping, food and public transportation. The staff was professional, friendly and accommodating.
Bodde her 3 netter i april 2023
Svar fra Monica L. den 18. apr. 2023
Dear Charmel, thank you so much for the great review. We're so glad that you've found our comfortable and spacious suite to your liking and that your stay has been made wonderful with our associates' quality service. Here's looking forward to welcoming you back soon!Kind regards,Monica L.Director, Marketing Communications

10/10 – Utmerket

Yu Jing

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great downtown property full of amenities. Walkable to many restaurants. The only negative is there is no microwave oven.
Bodde her 4 netter i april 2023
Svar fra Monica L. den 17. apr. 2023
Dear Yu Jing, thank you so much for choosing us as your preferred accommodation. We hope that your stay has been wonderful and we look forward to welcoming you back soon!Kind regards,Monica L.Senior Manager, Marketing Communications

8/10 – Bra

Mei Ling

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i mars 2023
Svar fra Monica L. den 4. apr. 2023
Dear Mei Ling, thank you for sharing. We hope that you've enjoyed our comfortable and spacious suite and we look forward to welcoming you back soon!Kind regards,Monica L.Senior Manager, Marketing Communications

8/10 – Bra

Mark

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Rooms at the Dao are apartment like and very well appointed. Nice and quiet, very clean, good housekeeping service. Thought it would have been nice to have some western hot breakfast options and was a bit disapointed that wasn't allowed to just grab a coffee and pastry to go? Not much outside space to use and if you did use the pool area it was very noisy with a lot of construction work taking place very close by.
Bodde her 12 netter i februar 2023
Svar fra Monica L. den 7. mars 2023
Dear Mark, thank you for leaving a review of your stay experience. It's great to know that you've enjoyed your time in our fully furnished suite and trust that your feedback has been communicated to the team for further investigation and review. Here's hoping to welcome you back for a better one soon!Kind regards,Monica L.Senior Manager, Marketing Communications

10/10 – Utmerket

Adelina

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staffs are very accommodating. Hotel room is very comfortable
Svar fra Monica L. den 6. mars 2023
Dear Adelina, thank you for sharing a review of your stay experience with us. We're so glad that you've found our fully furnished suite amazing and we hope to welcome you back for another one soon!Kind regards,Monica L.Senior Manager, Marketing Communications

10/10 – Utmerket

Adelina

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The property is in downtown, walking distance to Lau Pa Sat a food festival place. Very central and a short taxi drive to Orchard Rd, Marina Garden & Bay . Very central
Svar fra Monica L. den 6. mars 2023
Dear Adelina, thank you for reviewing your stay experience with us. It's truly heartwarming to know that you've enjoyed our property's excellent connectivity and we look forward to welcoming you back soon!Kind regards,Monica L.Senior Manager, Marketing Communications

6/10 – Grei

Matt

Reiste med familie og små barn
Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Fasiliteter
房間非常之大，非常寬敞，有家的感覺，設施齊全（房間裏）周圍也是核心的地方，非常方便！唯一要批評的，酒店內的設施太少，感覺上員工不足，晚上有時候打電話沒人接聽。總體來說如果一家四口以上，這個是一個不錯的酒店選擇，這酒店比較像是一個酒店式公寓和交通環境非常方便！

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i september 2022

10/10 – Utmerket

Tze Man Benjamin

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i oktober 2022

8/10 – Bra

Chulmin

Bodde her 4 netter i august 2022

10/10 – Utmerket

Yuan Wei

Bodde her 1 natt i august 2022

8/10 – Bra

Jonathan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Lovely property. Unfortunately the a/c didn’t work so it was hard to sleep.
Bodde her 1 natt i juli 2022
Svar fra Monica L. den 20. juli 2022
Dear Jonathan, thank you for reviewing your stay experience with us. We hope that you've found our spacious and fully-furnished suite enjoyable. Do visit us again for a better stay experience in the near future! Kind regards, Monica L. Senior Manager, Marketing Communications

10/10 – Utmerket

Wei Beng og Hong Kong

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Right in CBD and close to eateries altho weekend many places are closed (esp Sunday)
Bodde her 14 netter i juni 2022
Svar fra Monica L. den 20. juli 2022
Dear Wei Beng, thank you for taking the time to review your stay experience with us. We're glad that you've enjoyed the excellent connectivity our property offers. Do visit us again for another amazing stay experience in the near future. Kind Regards, Monica L. Senior Manager, Marketing Communications

10/10 – Utmerket

Jessie

Bodde her 1 natt i juni 2022

8/10 – Bra

JIA MIN

Reiste med en gruppe
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juni 2022
Svar fra Monica L. den 16. juni 2022
Dear Jia Min, thank you for taking the time to review your stay experience with us. We hope that you've enjoyed our fully furnished apartment and we look forward to welcome you back for another amazing stay experience! Kind regards, Monica L. Senior Manager, Marketing Communications

6/10 – Grei

Elliot

Reiste med partner
Likte: Renhold og personale og service
I was hoping to like this property. However I booked the highest grade of 1 br and requested away from lift and no interconnecting doors, the Premier category is next to lift and has interconnecting doors. They offered to down grade me to avoid this. There s so many little annoying things, it takes a fist to reception to find out the oven is also a microwave, you have a ding table for 4 bit only provide cutlery, glasses and plates for 2. The room safe doesn't fit a laptop or iPad, the USB next to the bed doesn't charge, you have to use the USB next to the TV for that ! when queried and they sent a technician the answer was to put a sticker above the USB port cannot be used for charging. Powerpoints are not universal as with most modern accommodation (reception did provide a power convertor when requested) This is new property - seriously ! The location is a 10 minute walk from China town and lots of good restaurants and the hawker centre is a few minutes down the road with the nightly Satay Street (highly recommended).
Bodde her 4 netter i mai 2022

4/10 – Dårlig

Verifisert reisende

Reiste med familie
Likte: Personale og service og romkomfort
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Upon arrival the staff were accommodating. However, the state of the room was something to be desired. We had to call the maintenance staff to fix curtains and the AC.
Bodde her 2 netter i mai 2022

8/10 – Bra

Stephen

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Would stay again for promo price
Nice hotel however wouldn't stay here at the full asking price. Check in was slow and long-winded, with forms that didn't make sense. Complimentary water was not adequate.
Bodde her 3 netter i desember 2021

8/10 – Bra

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Comfortable Staycation
Stayed in a deluxe apartment (one bed room) (Room No. 2614) Rooms for improvement: 1) Position of shower head is quite awkward. 2) Found black stain in room's washing machine. Clothes has a stable smell after washing. Washing powder provided was of a lower graded. Failed to see much bubble during washing. 3) Fridge has a stench. 4) Requested to borrow a pot via hotel app but it was not sent to our room. 5) Hotel app to reserve facility is not working properly. Need to refresh numerous times before the page appears. 6) No Operating instructions found in the room. The operating manual available in the apps is for other brands. What is good: 1) Prompt service to replace faulty TV when we check-in to our room. 2) Very good service provided by room service (special thanks to house keeping lady taking care of Level 26 during our stay 27-29 Dec) 3) Room is clean. 4) Order food delivery late in the evening. A very gesture from one of the hotel staff who specially helped to send the delivery directly to our room.
Bodde her 2 netter i desember 2021

10/10 – Utmerket

Kanthan

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
A Quiet Stay in A Busy Business District
Small and compact service apartment, clean and comfy, right smack in the central business district. Restaurant serves good food, even for vegans.
Bodde her 3 netter i desember 2021

8/10 – Bra

John

Bodde her 2 netter i desember 2021

8/10 – Bra

Addie

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
As a serviced apartment, it really mey all the criteria... comfortable living space, adequate kitchenette, amenities provided such as toiletries, comfortable bathrobes, appliances for a longer stay. The bed was firm but creaked a bit. Really value for money, especially given the location. There was an overwhelmingly masculine scent though permeating throughout the reception area. The reception area was also a little cramped and cluttered but otherwise it's a good place to stay and we would recommend it for friends wanting the conveniences of a serviced apartment for their trip.
Bodde her 1 natt i desember 2021

8/10 – Bra

Axel

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Will Come Back!
From the moment you exit the lift to the lobby, the staff will be there to guide you with the check in process. They are well-trained, attentive and definitely provided a warm welcome. The room was spacious, has a pleasant view and was very well equipped! Did I mention a rice cooker? Definitely a place to go if you want to do a potluck or DIY dinner party! The only con here was that they were fully booked, supposedly, and was unwilling to give a late check-out of even an hour… but other than that, everything’s good!
Bodde her 1 natt i november 2021
Svar fra YunYee, Cluster Asst Marketing Communications Mngr den 3. des. 2021
Dear Axel Thank you for sharing your experience with us. Designed for luxury living, our apartments are elegantly furnished with fully-equipped kitchen, washer/dryer and a range of thoughtful amenities you would find in an abode. It is such a joy to hear that you appreciated the range of premium facilities and amenities that we provide for our guests. We also would like to seek your kind understanding that the property is running high occupancy this season, hence we were unable to accede to your request for a late check-out. Once again, thank you for taking time to share a review. Thank you.

10/10 – Utmerket

Nishita

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Excellent
Bodde her 2 netter i oktober 2021
Svar fra Yun Yee.T den 25. okt. 2021
Dear Nishita, Thank you for taking the time to leave us a five-star review. We appreciate your kind review and here's hoping that you will visit us again in the near future. Regards, Yun Yee T Cluster Assistant Manager, Marketing Communications

2/10 – Forferdelig

Neville

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
No Guaranteed Hotels.com Booking at Hotel Checkin.
When we arrived with a Hotels.com guaranteed booking we were told they did not have the booking and the hotel was full. The Oakwood wanted us to leave and find out from Hotel.com what the problem was. We demanded a room and were eventually give a different room. The showers did not work well, the drains had a smell and it was impossible to adjust the AC which would go 3 degrees C above or 3 degrees below the set temp. This resulted in continual nasal issues. The paid for breakfast was the choice of two breakfasts for the three week stay. Some of the issues were COVID driven but the services was shoddy and the Hotel run down. Not a bad stay but not the Five Star we paid a premium for.
Bodde her 21 netter i september 2021
Svar fra Yun Yee.T den 18. okt. 2021
Dear Neville, Thank you for sharing this review with us. We strive to present the best of experiences for every guest and it is unfortunate we were unable to deliver a comprehensive Oakwood experience to you. We would love to learn more about your stay experience. Please feel free to reach out to our team directly at dm.premier-singapore@oakwood.com so that we may provide improvements to our service, and hopefully present you with an enhanced stay in the future. Regards, Yun Yee T Cluster Assistant Manager, Marketing Communications

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
值的再入住的飯店
交通便利且附近美食餐廳很多～房間也舒適～所以這是第三次入住了
Bodde her 5 netter i mai 2021
Svar fra Yun Yee.T den 1. juni 2021
Dear Guest, Thank you for taking the time to share your positive experience. We are glad to hear that you have enjoyed your stay with us. We hope to welcome you back soon. Regards, Yun Yee T Cluster Assistant Manager, Marketing Communications

8/10 – Bra

Verifisert reisende

Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great overall, but cleanliness could be improved
Stayed for about 3D2N, stayed in the 1 Bedroom Executive Apartment on the 13th floor...would request for a higher floor next time for a better view. The pool was great, and the staff were very helpful, friendly and proactive whenever we interacted with them. Cleanliness of the room was questionable though, we found rocks and random rubbish left by previous guest in the top drawer of the TV console, kitchen counters clearly had not been wiped down, and some of the utensils was dirty. I think one thing this apart-hotel could improve on would be to have guide booklets in the room, for guests to have information on amenities (eg, pool/gym/restaurant at which floor etc.) and room appliances manuals (how to use the washer/dryer/stove/stereo/oven etc.). Will definitely consider staying again, just to give it another chance.
Bodde her 2 netter i april 2021
Svar fra Ronda den 13. apr. 2021
Dear Guest, Thank you for taking the time to share this review with us. I am sorry to hear of the inconvenience caused by the cleanliness of the room. Our team will continue to regularly review our procedures to ensure our guests receive the best value and service experience. Thank you for your kind suggestion regarding the guide booklets in the room. We do provide digital room appliances manuals in our Oakwood Premier AMTD Singapore Mobile app, whereby guests can browse through via the in-room tablet under the handy guides section. Thank you once again and we hope to have the chance to provide you with a better experience. We hope to welcome you back soon. Regards, Ronda L Cluster Manager, Marketing Communications