8/10 – Bra
Verifisert reisende
20. jan. 2025
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice hotel and nice people
Hotel was good, but when we booked the hotel through Hotels.com and we have to pay for our stay at the hotel, it was surprising that they had deducted from our visa card, but not by naming this hotel but with a different name. This was very uncomfortable for us. We went to the bank and stop the card and cancel the account. This cost us an extra 3 hours and extra money. The name here Mayalay Resort in the printout from the Bank. The next day we traveled to an island where we stayed at Mayalay Beach Resort and checked why we were pulled by them. There they found out that Dugong Village-Green Hotel, which has withdrawn the amount, uses a different name on the printout from the Bank. How can we know this when no notice was given and we thought this was a scam? This is disturbing and the hotel will not deduct the amount before we arrive anyway and this has never happened in all the hundreds of hotels we have stayed at before and MUST not happen. I don't know how many others this has happened to, but we are stating it here so that others will be aware of this! We had nothing to complain about in both hotel and resort and lovely people and fantastic location on the island. Can really recommended but I hope the owner does something about this and informs in a square so that people don't get confused. We will definitely come again
Verifisert reisende
Bodde her 1 natt i januar 2025