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Anmeldelser av Coral sea Holiday Resort & Aqua park

4 out of 5
Coral sea Holiday Resort & Aqua park
El Salam Road, Nabq Bay, Sharm El Sheikh, South Sinai Governorate

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 25 av totalt 51 anmeldelser." "
Rangering på 8 − Bra. 16 av totalt 51 anmeldelser." "
Rangering på 6 − Grei. 4 av totalt 51 anmeldelser." "
Rangering på 4 − Dårlig. 3 av totalt 51 anmeldelser." "
Rangering på 2 − Forferdelig. 3 av totalt 51 anmeldelser." "

8,6/10

Renhold

8,2/10

Personale og service

8,2/10

Fasiliteter

8,4/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Frank Tore

Bodde her 7 netter i januar 2023

10/10 – Utmerket

Rudina

Reiste med partner
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I liked everything, service, food, entertainment. The only thing that they lacked was a biger warm pool. The warm pool they had it was more kids pool.
Bodde her 5 netter i februar 2024
Svar fra Islam Saad den 5. mars 2024
Thank you for your comments,we appreciate your feedback.

10/10 – Utmerket

valérie

Likte: Personale og service
Très bel hôtel avec de beaux espaces verts et belles piscines,tout est très propre, belle plage mais baignade au bout d'un ponton car pas de profondeur en partant de la plage Nourriture plus que correcte Tout le personnel était à nos petits soins
Bodde her 7 netter i april 2023

10/10 – Utmerket

Grzegorz

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Much more then we have expected. We had the best holiday ever .Great place to stay , food choices are incredible, swimming pools are great.Everything was just perfect !

10/10 – Utmerket

Moein og London

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
April 23 Very good value for money
Bodde her 9 netter i mars 2023

10/10 – Utmerket

Emilie

Bodde her 7 netter i mars 2023

4/10 – Dårlig

jessica

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Staff were ignorant. Think it’s because we only stayed 1 night. Disappointed.
Bodde her 1 natt i mars 2023

10/10 – Utmerket

Sarim

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Loved the hotel
Amazing stay and facilities were great, and the staff were so friendly especially with the kids.
Bodde her 7 netter i februar 2023

2/10 – Forferdelig

Ismail

Bodde her 2 netter i desember 2022

8/10 – Bra

Gary

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great sized rooms. Well kept grounds. Swimming pools were fantastic. Food was just ok, got a bit tired of it after a few days.
Bodde her 7 netter i november 2022
Svar fra Islam Saad den 27. nov. 2022
Thank you for taking time to tell us about your stay, we appreciate feedback.

4/10 – Dårlig

LaTasha Lynetta og El Paso

Reiste med familie og små barn
Likte: Renhold
Likte ikke: Personale og service og fasiliteter
First, I will say that this is a trip that I had planned for my son's 10th birthday. Upon checking in, it didn't feel welcoming as I was not greeted by the front desk clerk. The rooms were okay and the upkeep of the outside of the property was well-maintained; however, the food selection, food taste, food variety, and drinks were all very poor. I paid for all inclusive and I had to find food outside the property to be satisfied. At breakfast one morning, I asked for orange juice, and I was brought an orange drink. I was told that I had to pay if I wanted fresh orange juice. I even tried to order room service, because it seemed as if you pay for the food, the food would be better, but ordering room service was very frustrating because the person taking my order could not even understand me. This entire stay was very frustrating. Every restaurant that they had was a total disappointment, literally. Even for my son's birthday, reception called me a day prior because they knew I was disappointed. They informed me that they would provide a complimentary birthday cake for my son's birthday, and when I called requesting it the day of, that became another issuer, so we went off property to eat and celebrate. If you want a peaceful place to go that has horrible food and drinks with limited activities, then this is the place for you. Other than that, I would not recommend. Someone in management should be giving me some form of refund, seriously!
Bodde her 6 netter i august 2022

10/10 – Utmerket

SAMIRA

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Hôtel très propre et personnel au top
Rien à dire sur la propreté Les chambres sont très grandes et très bien équipées Le buffet est très varié Le personnel très sympa Les piscines et l'aqua parc sont très propres Bref rien à dire
Bodde her 4 netter i juli 2022
Svar fra Islam Saad den 26. juli 2022
Thank you for your comments ,we appreciate your feedback.

8/10 – Bra

Elizabeth

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very good hotel lovely staff and grounds
Bodde her 14 netter i mai 2022

8/10 – Bra

natalia og lawndale

Bodde her 7 netter i mai 2022

6/10 – Grei

Ana

Reiste med familie
Likte: Romkomfort
Non tornerei!
Purtroppo non posso dire tante cose positive. Unica cosa curata sono i spazi aperti. Complimenti ai giardinieri!
Bodde her 10 netter i april 2022

10/10 – Utmerket

Luca

Forretningsreisende, Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Ottimo
Tuto perfetto
Bodde her 1 natt i mars 2022

4/10 – Dårlig

Inzamaam

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 7 netter i februar 2022

8/10 – Bra

Dmitrii

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Плюсы и минусы отеля
Как и в любом отеле тут есть плюсы и минусы. Из плюсов: • большой выбор вкусной еды, разнообразное меню, которое не особо надоедает, много ресторанов; • красивая и ухоженная территория; • вежливый персонал; • просторные номера с отличной кроватью; • хороший аквапарк. Из минусов: • отвратительный алкоголь (ещё хуже - их коктейли); • ледяные бассейны (кроме 2-х подогреваемых); • закрытие бассейнов уже к 16:00 (и это при их открытии в 11:00); • явно недостроенный понтон (пришлось плыть почти 30 минут по мелководью, чтобы добраться до рифа); • часть персонала была очень навязчива (могли разговаривать с тобой, когда ты в полудрёме отдыхаешь на шезлонге); • плохое состояние тренажёрного зала, очень мало даже базового оборудования; • почти полное отсутствие вечерних развлечений (даже дискотеки не было, только какие-то очень слабые шоу); • жлобская система с wi-fi (только 3 ГБ на человека за весь период отдыха). В целом могу сказать, что этот отель на 4 из 5. Минусы есть, но на большинство из них можно закрыть глаза и наслаждаться отдыхом. Потому отель могу рекомендовать.
Bodde her 10 netter i januar 2022

8/10 – Bra

BEATRICE

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Agréable, confortable, restaurant tres correct
Bodde her 3 netter i november 2021
Svar fra Mohamed Ismail den 17. nov. 2021
Thanks for comments.

8/10 – Bra

PATRICK

Reiste med en gruppe
Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bel hôtel. Bonme restauration
Bodde her 3 netter i november 2021
Svar fra Mohamed Ismail den 17. nov. 2021
Thanks for Comments.

8/10 – Bra

MISS Z

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good resort far of city centre cheaper rooms best
Beautiful location and one of the biggest and better resorts in Sharm to stay at - access to the Aqua Park across a wide road is included for free too. We used the childrens water slide on site for my 4 year old son so did not use the water park ourselves. The rooms were nice and spacious with average noisy a/c system however my booking turned out as 2 single beds put together instead of a double as specifically stated on the booking which was fine on this occasion although paid extra for. The resorts main restaurant and pizzeria were the only ones we went to. Food options I would advise against the all inclusive option if like me you are not an alcohol drinker as drinks in this hotel were basically coke or 7up, hot drinks or foul squash. The large buffet was available for all 3 meal times. The big let down was a severe lack of fresh juices of any kind and fresh fruit at breakfast which is an essential for me whilst on holiday and waiter or table service was difficult to get albeit very good if you could get any. The Rooms were ok although the pool to the swim up rooms in the last week of Oct were quite cold - much warmer and nicer in the sea so a bit redundant. My son easily opened the patio and gate to pool all by himself just lucky he wore his lifejacket at all times. We were isolated in block 9 until the last day so had the room side pool to ourselves which was very nice indeed. We experienced a shower blockage which was cleared promptly but then reoccurred.
Scenic with breeze
Bodde her 7 netter i oktober 2021
Svar fra Islam Saad den 3. nov. 2021
Thank you for your comments, we appreciate your feedback.

10/10 – Utmerket

Kim

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Alles perfekt
Bodde her 13 netter i oktober 2021
Svar fra Islam Saad den 3. nov. 2021
Thank you for your feedback.

10/10 – Utmerket

Mohamed

Likte: Renhold, personale og service og romkomfort
Bodde her 4 netter i oktober 2021
Svar fra Islam Saad den 14. okt. 2021
Thank you for your rating.

10/10 – Utmerket

Abdelwahab

Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Bodde her 4 netter i september 2021
Svar fra Islam Saad den 14. okt. 2021
Thank you for your rating.

10/10 – Utmerket

TURKI

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Romkomfort
Bodde her 4 netter i august 2021
Svar fra Islam den 2. sep. 2021
Thank you for your rating.

2/10 – Forferdelig

Obada

Likte ikke: Personale og service
Treatment is more important than the place
Very bad reception with bad services Workers are very rude, they dont have any respect for the client, they were telling me rgat they dont work with hotels.com and they wanna make me new bookinng to take more money and when i threatened them with the police they immediately said that they received the booking.
Bodde her 5 netter i juni 2021
Svar fra Reservation department den 19. juni 2021
These are not the facts happened as your booking is cancelled by the tour operator and we informed you to speak directly with your tour operator to activate the booking again. You booked two rooms and actually you do not follow Egyptian authority rules that is why Security spoke with you to follow the regulations and not to violate these rules. When you asked to amend your booking for one night, we helped you and we returned the rest of your money back

2/10 – Forferdelig

Karima

Forretningsreisende
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
سىئ للغاية
تجربه سيئه للغايه استغلال وسرقه وقالوا ان همًا مابيتعاملوش مع هوتلز وان مافيش حجز اصلا واول ماقولتلهم حعمل محضر قالولى وصلهم الحجز ومعامله زى الزفت تانى يوم عملت شيك اوت وخصموا فلوس كتير عالليله
Bodde her 5 netter i juni 2021
Svar fra reservation department den 19. juni 2021
هذا ليس ما حدث حيث تم إلغاء حجزك من قبلكم وقمنا بإبلاغك بالتحدث مباشرة مع الوكيل الخاص بك لتفعيل الحجز مرة أخرى. لقد حجزت غرفتين وفي الواقع لم تتبع قواعد السلطة المصرية ولهذا السبب تحدث الأمن معك بكل ادب لاتباع اللوائح وعدم انتهاك هذه القواعد. وعندما طلبت تعديل حجزك لليلة واحدة ، قمنا بمساعدتك وأعدنا بقية أموالك

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Amazing Hotel , and Best staff
Bodde her 2 netter i juni 2021
Svar fra Islam Saad den 16. juni 2021
Thank you for your comments, we appreciate your feedback.

10/10 – Utmerket

Ahmed

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Amazing Hotel
We really enjoyed our stay at coral sea holiday, All the staff are so friendly and professional , very tasty food , the room was clean , comfortable and sanitized . We enjoyed the sun , beach , pools and the interesting shows at night Thanks coral sea holiday for everything Highly recommended ❤️
Bodde her 4 netter i februar 2021

8/10 – Bra

Marion

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
super séjour maigres la crise sanitaire
hotel génial le personnel est vraiment aux petits soins l'hôtel est assez bien situer et sa plage privée est sublime. seul petit bémol est que la seule piscine chauffer n'est pas vraiment chaude surment a cause du covid... et le buffet très jolie mais pas fameux ... il y a plusieurs petite boutique dans l'hotel allez faire un tour chez Adam dans sa boutique de parfum la tenue des parfums est incroyable et les prix plus que raisonnable . l'hôtel est top en famille ou en couple vous pouvez foncer les yeux fermer
Bodde her 7 netter i desember 2020
Svar fra Islam Saad den 11. jan. 2021
Many thanks for your comments and feedback. It is great to know you have spent nice holiday with us and we wish to see you again at Coral Sea holiday resort.

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We loved the room, food and wait staff. Everyone was very helpful and kind.
Bodde her 3 netter i januar 2020
Svar fra Islam Saad den 9. feb. 2020
Thank you for your comments, we appreciate your feedback.

8/10 – Bra

Verifisert reisende

Reiste med familie og små barn
Likte: Renhold
La struttura è molto bella e i giardini sono ben curati... il cibo è di discreta qualità!sicuramente da migliorate. Le aree comuni e la spiaggia dovrebbero essere più curate e pulite...soprattutto la spiaggia... capitava spesso di trovare rifiuti in giro...come bicchieri di plastica e cannucce e bottiglie di plastica che poi ovviamente finiscono in mare!il personale è molto disponibile e simpatico!!l'animazione dovrebbe essere più coinvolgente soprattutto per i bambini!nel complesso la struttura è molto bene ci siamo trovati bene
Bodde her 11 netter i november 2019
Svar fra Islam Saad den 28. nov. 2019
Thank you for your comments,we appreciate your feedback.

8/10 – Bra

yasser

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
منتجع جميل ولكن لا يوجد فقرات ترفيه في بعد العشاء
Bodde her 3 netter i november 2019
Svar fra Islam Saad den 28. nov. 2019
Thank you for taking time to post your comments. It is too much appreciated.

10/10 – Utmerket

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
La struttura è molto bella e completa di servizi. Il personale è disponibile. Si potrebbe migliorare la qualità del cibo
Bodde her 7 netter i september 2019
Svar fra Islam Saad den 31. okt. 2019
Thank you for your comments,we appreciate your feedback

10/10 – Utmerket

Christiane og Willich

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Eine sehr schöne und gepflegte Anlage, man sollte nur wissen, dass der Steg nicht bis zum Riff reicht, schnorcheln geht also nur im flachen Wasser. Alle Angestellten bemühen sich sehr und auch daS Essen war abwechslungsreich und schmackhaft. Die Zimmer sind geräumig und werden sehr ordentlich gereinigt. Wir hatten erst Familienzimmer, dann Swim Up Rooms, beide toll
Bodde her 6 netter i oktober 2019
Svar fra Islam Saad den 31. okt. 2019
Thank you for your comments,we appreciate your feedback.

10/10 – Utmerket

Bassam

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i september 2019
Svar fra Islam Saad den 24. okt. 2019
Thank you for your comments,we appreciate your feedback.

10/10 – Utmerket

omar

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
best stay in sharm
many thx for good hospitality allover the stay for 1st time in sharm don't feel with boring thx for animation team specially mohammed thx for mr ibrahim manager ofmain restaurant special thx for mr islam fron office manager for make upgrade for my room special thx for islam jetty guard
Bodde her 22 netter i mai 2019
Svar fra Islam Saad den 13. aug. 2019
Thank you for your comments ,we appreciate your feedback.

6/10 – Grei

Ömer

Likte: Renhold og romkomfort
Likte ikke: Personale og service
İyi değil
Hotelin genel görünümü (çevre düzenlemesi, oda, ambiyans, deniz, havuzlar, şezlong vs.) iyi. Açık büfe yemekler, kahvaltı ve Ala carte restaurantların yemekleri ve hotelin yemek anlayışı kötü, fakat aç kalmazsınız. Resepsiyon ve özellikle barlar da çalışan elemanlar nezaketsiz ve kaba davranışları var. Genel olarak çalışanları memnuniyetsizler. Ve ayrıca Ülke de güvenlik açığı olduğu hissediliyor. Plajda serbestçe dolaşırken diğer hotellerin önünden geçerken güvenlik görevlilerinin bakışları rahatsız edici. Yerel halktan istisnasız kimle temas ederseniz edin ilk sorduğu şey nereli olduğunuz (Where are you from) inanılmaz rahatsız edici durum. Hotelin saçma sapan kuralları olabiliyor; bir tanesi havuzların ve iskelenin 17:30 da kapanması. Daha bir çok şey aklıma geliyor ama yeter, gidecekler iyi okusun.
Bodde her 6 netter i juni 2019

8/10 – Bra

Andrea

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Al di sopra delle aspettative
Al di sopra delle aspettative.. si mangia molto bene . ( sono al 6 viaggio in Egitto e devo dire che risulta il migliore ) Ottima carne e corner per pasta e primi . Animazione italiana e Ucraina ma molto equilibrata ne troppo invadente ne passiva .. Unica pecca il mare .. bella spiaggia ma il Pontile del villaggio non ti permette di raggiungere la barriera corallina .. ( basta però spostarsi di 2 pontili per potersi fare un vero bagno nel mar rosso “portare qualche soldo altrimenti niente bagno visto che il pontile è di un altro resort “ ) Piscine belle e pulite .. ottima alternativa per i bimbi la possibilità di andare all’acqua park Consigliato ma spostarvi e girate per vivere il vero mare di Sharm ( consiglio gita alla spiaggia de fanar )
Bodde her 8 netter i april 2019
Svar fra Bassem den 8. mai 2019
Dear Valued Guest, We couldn't be happier knowing that you enjoyed your stay in the resort, thank you for your nice words, and the other comments are considered and we will learn from them and do our best to avoid in the future. Big thanks from all of the hotel's staff and looking so much forward to welcoming you again soon in your second home.

10/10 – Utmerket

Mohamed

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i mars 2019
Svar fra Bassem Farouk den 21. mars 2019
Dear Mr. Mohamed, Thank you for choosing Coral Sea Holiday Resort & Aqua Park as your holiday destination. We are more than happy that you enjoyed your stay in our property and looking so much forward to welcoming you again in our hotel soon.

10/10 – Utmerket

Alon

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great Vacation
It is not technically in Sharem, but a few miles north of the city, in an area full of similar resorts. We stayed during Winter Break, and the hotel was not busy at all. About 50% occupancy. You are being treated very well. Egyptian hospitality at its greatest. The facility is very well taken care of and maintained. There are many pools, some are heated, some not. There is a private beach with a beautiful dock extending into the sea. In between, there are beautiful gardens, and the landscaping is remarkable (it is in the desert). The room was spacious, clean, and the beds were one of the most comfortable I have experienced. The shower is huge, and fun to use. We had a room with an exit to a private pool (not heated), but the small balcony to the private room was a beautiful add on. Food is OK. Nothing special, but tastes good, and the variety is big. You can basically eat at any time of the day, and there is plenty to choose from. After a few days, it is kinda of the same food, but for a 4-day vacation it was still interesting enough. We heard that some guests stay for a week or more. I must say that if I had to stay that long, I'd probably get bored from the food. Most of the guests were Italian and Russian/Ukrainian families. The staff can communicate well in English, and these languages. There's entertainment team, called "Animation Team", personally it is not my favorite part, but seems like they were doing a good job
Bodde her 3 netter i desember 2018
Svar fra Islam Saad den 11. jan. 2021
Thank you for your comments and feedback.

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Resort in buone condizioni molti i confort presenti e ottima la piscina riscaldata all aperto non da tutti. Servizi spiaggia e bar ogni dove, personale attento e cordiale
Bodde her 7 netter i desember 2018
Svar fra Islam Saad den 11. jan. 2021
Many thanks for your comments and feedback.

8/10 – Bra

Peter

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
God til prisen
Fint hotel. Meget godt til prisen 400dkk p.p. Lidt trivel mad. Meget kedelige drinks i barene.
Bodde her 1 natt i desember 2018
Svar fra Bassem Farouk den 27. jan. 2019
Thanks for staying with us. We appreciate your feedback!

10/10 – Utmerket

Corinna

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 7 netter i oktober 2018
Svar fra Reservation Department den 30. okt. 2018
Dear Valued Guest, Thank you for choosing Coral Sea Holiday Resort 7 Aqua Park as you holiday destination we are more than happy that you enjoyed your stayed in our property and looking so much forward to welcoming you again in our hotel soon.

6/10 – Grei

Verifisert reisende

Likte ikke: Personale og service
Management to save money to the hotel Front disk reception staff not qualified to deal with problem not patient with customer House keeping not supply enough shampoo,soap,tissue In room mosquito other insects Club car drivers most time not cooperative to pick up my family ,plaming ,driving too fast ,unsafe Most of staff aggressive unfriendly except restaurant staff I bay extra money 125 dollers for child13 year of age considerd as adult in resort but according to Expedia reservation she is as child Wi fi limited to 1 giga but according to Expedia it is free WiFi I think to improve service and staff by looking for guest happenes , comfort priority rather than saving money in the long run
Bodde her 5 netter i august 2018

10/10 – Utmerket

Rami

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
יופי של. קום
פשוט היה נפלא ביותר שירות מדהים וחוויה נפלאה
Bodde her 7 netter i august 2018
Svar fra Islam Saad den 11. jan. 2021
Thank you for your feedback.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Sköna dagar i ett lugnt område
Valde att bo i rum med swimup, det var helt suveränt, lugnt och stilla, man kunde dessutom bada hur länga man ville. Det bästa av allt Inga tjatiga försäljare (som man brukar ha runt sig vid den allmänna poolen).
Bodde her 4 netter i april 2018
Svar fra Islam Saad den 11. jan. 2021
Many thanks for your feedback.

8/10 – Bra

Yusuf

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Excellent
Lovely place to stay for few days.
Svar fra Islam Saad den 11. jan. 2021
Thank you for your comments.

10/10 – Utmerket

Wahiba

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Svar fra Islam Saad den 11. jan. 2021
Many thanks for your feedback.

8/10 – Bra

eman og egypt

Likte: Personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Romkomfort
didn't got my booked room which was garden view
I was really disappointed when i entered my room no 14202 as it was facing a red building (I thought it was the staff block), with no garden view as was booked through Expedia. Calling the reception, I was told that even if the selling company sold a view but the hotel doesn't guarantee that. After explaining that it’s not only about the bad view, but the room furniture, smell (as if were not opened for a long time) & the room itself seems needs renovation & not as shown in the photos. The same for the block where my room was located. After some waste time, i was shown another one, that was better , but in the same old block & also not as expected from a 5 star hotel. I decided not to waste more time of my first day .so i took the other one (14236) & I booked many trips out of the hotel, even most of meals to avoid the poor room My opinion is I could get a similar room in another hotel for less than what was paid It was less than my expectation. But I decided to pay this amount to get a better room, as I’m used to have my reservation at Fairmont & four season hotels Apart from the low standard room & block, the hotel itself was really great & the staff too was so friendly i've some photo of my second room which was better than the first one , but they are not of the type that could be concluded here