Grill-/piknikområde
Sjekk tilgjengelighet

Anmeldelser av Gracellie Hotel

3.5 out of 5
Gracellie Hotel
25-27 Hope Road, Shanklin, Shanklin, England

Anmeldelser

7,2

Bra

Rangering på 10 − Utmerket. 84 av totalt 360 anmeldelser." "
Rangering på 8 − Bra. 125 av totalt 360 anmeldelser." "
Rangering på 6 − Grei. 79 av totalt 360 anmeldelser." "
Rangering på 4 − Dårlig. 49 av totalt 360 anmeldelser." "
Rangering på 2 − Forferdelig. 23 av totalt 360 anmeldelser." "

7,0/10

Renhold

7,8/10

Personale og service

7,0/10

Fasiliteter

6,4/10

Overnattingsstedets bygg og tilstand

7,6/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Solveig og Fredrikstad

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Hjelpsom og hyggelig service
God hjelp av manager til å bytte rom. Vi hadde fått et rom til en 95 åring som var altfor mange trapper opp... Fin beliggenhet ved sjøen. Hotellet bar preg av noe dårlig vedlikehold i forskjellige deler og et trist bassengområde... Dårlig vasket glass og bestikk, kaffekoker etc i restauranten.

8/10 – Bra

Ronan

Reiste med familie og små barn, Reiste med kjæledyr
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent comfortable room with a fantastic shower. Lovely friendly service all the family enjoyed our stay including the Dog.

6/10 – Grei

Peter

Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Staff helpful, general decoration in need of update very tired. No food besides breakfast available. Rooms basic, towels left damp after use heating in bathroom to dry them.No room cleaning on one day.
Bodde her 3 netter i oktober 2023

8/10 – Bra

Dorothea

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I was there early october and the island was shut down for the winter. This created a deserted melancholic atmosphere that I enjoyed very much. Staff was very helpful with my flight back. It was my first time at the Isle of Wight and it really is a place of outstanding natural beauty. I very much enjoyed my 6 nights there.
Bodde her 6 netter i september 2023

6/10 – Grei

Karen

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Room was clean, quiet, and larger than expected for a single room. Parking was very convenient. Staff were very friendly and helpful. Breakfast was nice and you could pick what you wanted. Downside was that towel was not replaced, even though I stayed for almost a week. The carpet in the corridors to the rooms looked quite grubby and if this was replaced I think it would make a big difference, as the hotel does have a lot of positive points but doesn’t give a great first impression.
Bodde her 6 netter i september 2023

8/10 – Bra

Simon

Reiste med familie
Likte: Renhold, personale og service og romkomfort
Bodde her 1 natt i september 2023

10/10 – Utmerket

Peter

Likte: Overnattingsstedets bygg og tilstand
Bodde her 4 netter i september 2023

6/10 – Grei

kishorekumar

Reiste med en gruppe
Likte ikke: Personale og service
House keeping is not good. Pros. 1. Chef 2. Breakfast staff
Bodde her 2 netter i august 2023

4/10 – Dårlig

Iram

Reiste med familie
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Horrible four flights of narrow dingy stairs to room. No lift! Horrible 1940s carpet. In desperate need of modernisation. Shower didn’t work. Room smelled of unbearable old socks
Bodde her 1 natt i august 2023

8/10 – Bra

Terence

Reiste med partner
Good value for money
Bodde her 2 netter i august 2023

10/10 – Utmerket

Sam

Reiste med en gruppe
Likte: Renhold og personale og service
Staff really great helpful kind and friendly . Friendly environment very close to beach and beautiful view. I will go back an really recommend.
Bodde her 1 natt i august 2023

8/10 – Bra

Anthony

Likte: Personale og service og romkomfort
5 nights at Gracellie
We had a sea view room which was nice comfortable and clean with a good bed. All the necessary things worked well - shower bath and toilet. View was ok but spoilt slightly by the window privacy stripes to stop hotel rooms across the road seeing in or hide the large flat roof before the sea view. It is a work in progress and they are doing their best with a good bar and pool also a really nice resteraunt with outdoor decking area which is also the breakfast room with a decent selection cooked well. Could keep the carpark / front area better by weeding as it is the first thing you see whether passing or visiting. We would stay again. Thank you.
Bodde her 5 netter i august 2023

10/10 – Utmerket

Emma

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i august 2023

6/10 – Grei

J

Likte ikke: Overnattingsstedets bygg og tilstand
Needs a bit of care and attention
The manager was excellent and could not do enough for us. The bar was good but needed a clean. Breakfast was very good. Bedroom was a bit run down and seemed toshed over.
Bodde her 1 natt i august 2023

10/10 – Utmerket

Gurwinder

Bodde her 1 natt i juli 2023

10/10 – Utmerket

Tziyan

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
good
Bodde her 1 natt i april 2023

10/10 – Utmerket

Pride

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fabulous
Where do we start, from arrival the staff, from mangemenrf all the way to housekeepoing, were so welcoming and friendly. The rooms were above clean. The breakfast was freshly cooked and very nicely presented. We will definitely be staying there again soon
Bodde her 1 natt i juli 2023

8/10 – Bra

william

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
great service
old school hotel, refreshing change from chain branded, enjoyed the stay, excellent service and care.
Bodde her 1 natt i juli 2023

8/10 – Bra

Ajay

Bodde her 2 netter i juli 2023

8/10 – Bra

Robyn

Bodde her 1 natt i juli 2023

10/10 – Utmerket

Joan

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Comfortable and nice stay at this place. Staff are very friendly. Breakfast was excellent considering it is included in the room price.. We will be back again.
Bodde her 1 natt i juli 2023

8/10 – Bra

Amrit

Bodde her 2 netter i juli 2023

10/10 – Utmerket

Matthew

Reiste med familie
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Hotel looking fairly tired, rooms need a complete revamp, breakfast and breakfast staff excellent. If you can get a break at the right price than overall acceptable.
Bodde her 4 netter i juni 2023

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Sea view room, recommend!
Stayed with family in a sea view room. It was spacious and clean, the view was amazing. Great amenities in the room. Food was great - we had breakfast and dinner, cannot fault a thing. Sensational home made chicken nuggets for the kids and butter chicken curry was great. Service was genuine, it would have helped if we were told to use our own key to get into the property once the front door shuts in the evening, but other than that it was all full marks. This is not a minus in any way but if staff wore name badges, I would be thanking them by name in this review. Will definitely book again, thoroughly enjoyable experience.
Bodde her 1 natt i juni 2023

10/10 – Utmerket

Rob

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Pleasantly surprised. Great room with amazing view and all the staff were friendly and helpful. Breakfast was excellent. Really enjoyed our stay
Bodde her 1 natt i juni 2023

10/10 – Utmerket

Sarah

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The staff at Gracellie are utterly fantastic, and really made the stay. Whilst the rooms look a little bit run down, the friendly staff and location make this a lovely place to stay. The hotel is a very brief walk from Shanklin beach, and the bus stop and train station are very close. Shanklin old town, Shanklin Chine and Sandown are all walkable distances too.
Bodde her 7 netter i juni 2023

6/10 – Grei

Julie

Reiste med familie
Likte: Personale og service
Likte ikke: Romkomfort
A bit disappointing
Pool wasn’t open which was disappointing as the whole reason I chose hotel & the fact they accept dogs. Room & bathroom very small. No chair/stool at dressing table. Fabulous staff though that really welcomed you & made our stay enjoyable
Bodde her 7 netter i juni 2023

10/10 – Utmerket

David

Bodde her 1 natt i juni 2023

6/10 – Grei

Paulos

Rooms aren't made for families. The building is too old and needs refurbishing. Breakfast was very economical. Continental food is served with barely enough in the plate for an adult person. The hotel needs to think about this.
Bodde her 2 netter i mai 2023

8/10 – Bra

Trish

Likte: Personale og service
Reasonably priced, rooms basic but all the staff were so friendly and welcoming we loved it. It is a steep walk to the seafront and the beach lift closes at 1800hrs so worth bearing in mind.
Bodde her 3 netter i april 2023

8/10 – Bra

Liam

Bodde her 4 netter i april 2023

8/10 – Bra

A

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i mars 2023

6/10 – Grei

Verifisert reisende

Reiste med familie
Average
Average stay. Average breakfast options. For the price you pay, I would say service could be a bit better. View from the room was decent
Bodde her 2 netter i april 2023

2/10 – Forferdelig

Swarajsingh

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bed bugs, defective wifi, leaking bathroom and uncleaned breakfast hall. The food was tasteless. Waste of money.
Bodde her 1 natt i september 2022

10/10 – Utmerket

Carol

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Isle of Wight
Only a one night stay but excellent lovely staff good room and tasty breakfast.
Bodde her 1 natt i september 2022
Svar fra Kelly den 24. sep. 2022
Thank you so much for your kind review, we’re so happy you enjoyed your stay!

2/10 – Forferdelig

william

Bodde her 2 netter i september 2022
Svar fra Kelly den 20. sep. 2022
I’m sorry you did not enjoy your stay. Unfortunately, I’m unsure as to where we’ve failed without any information so am unable to see how we can improve

10/10 – Utmerket

Tracey

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
The hotel was clean and spacious. Would had been a little better if the pool was working or I was told before hand when I booked as that's what my 2 kids wanted. But that wasn't a problem as we made our own fun. The kitchen was closed and we didn't receive breakfast. Bit the staff were so lovely and very family friendly.
Bodde her 2 netter i september 2022
Svar fra Kelly den 20. sep. 2022
Thank you for your lovely review, Tracey. I’m sorry the kitchen was closed for evening meals but breakfast is still being served with the same cooked and continental choices, I know you chose not to have cooked but hope you enjoyed the rest. Please do come again!

10/10 – Utmerket

Graham

Bodde her 7 netter i september 2022

10/10 – Utmerket

Jayne

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Amazing view!
We had a lovely welcome by friendly staff. Perfect location with an amazing view. Breakfast was excellent. Reasonably priced! Also dog friendly which was very important to us! Lovely stay, would recommend!
Bodde her 1 natt i september 2022
Svar fra Kely den 6. sep. 2022
Thank you so much for your kind review, we’re delighted you had an enjoyable stay!

8/10 – Bra

Nick

Bodde her 2 netter i september 2022
Svar fra Kelly den 6. sep. 2022
Thank you, Nick!

10/10 – Utmerket

Ann

Bodde her 3 netter i august 2022
Svar fra Kelly den 6. sep. 2022
Thank you, Ann!

10/10 – Utmerket

Barry

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Our stay at this excellent hotel was superb, it had everything you needed while on your holidays
This hotel was superb place to stay for your holiday
Bodde her 4 netter i august 2022
Svar fra Kelly den 31. aug. 2022
Thank you for your lovely review, Barry! We hope you'll be back again soon

10/10 – Utmerket

ANNETTE

Bodde her 3 netter i august 2022
Svar fra Kelly den 31. aug. 2022
Thank you for your review

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
No WiFi but staff we very friendly always saying hello to my little girl
Bodde her 2 netter i august 2022
Svar fra Kelly den 31. aug. 2022
Thank you so much for your review. We've been having issues with our WiFi and have installed various technical bits to improve this but unfortunately this seems to be an island-wide problem and our old building with thick walls doesn't help matters!

10/10 – Utmerket

robin

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Hospitality gold
An amazing experience and place lovely staff that went above and beyond expectations. Although all conditions in the hotel weren't spot on ie fixtures and fittings (due to age of the building) the wonderful personality of the friends and family that run this establishment leaves you feeling better than you when you arrived. The bathrooms are refurbished to a high standard and location handy to beach, train and local shops. The bar a fun and jovial place for customers, residents and any walk-ins equipped with a dart board, patio, pool table and a quite side to relax and chat or play a selection of games. Being a seasoned traveller was pleasantly pleased with my stay. Thank you to Kelly, Charlotte, Laura, Kai for stepping up in the kitchen and all the other congenial and lovely members of staff for making my stay a happy and memorable experience.
Bodde her 1 natt i august 2022
Svar fra Kelly den 31. aug. 2022
Thank you so much for your lovely review, Robin! It was a pleasure having you and we hope to see you again soon

8/10 – Bra

Emma

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Itvwas our first time to the island and it couldnt have been a more perfect location, 2 minute walk to the beach. Staff were warm, friendly and very helpful. Room was a nice size and breakfast was lovely. Can't wait to come back next summer.
Bodde her 4 netter i august 2022
Svar fra Kelly den 31. aug. 2022
Thank you so much for your lovely review, Emma! We love returning friends and hope to see you again soon

4/10 – Dårlig

NIGEL

Bodde her 2 netter i august 2022
Svar fra Kelly den 31. aug. 2022
I'm sorry we didn't impress you this time; I can't tell where we've fallen short as you've not left any details. Please feel free to call me directly if you'd like to discuss your stay to see if we can make up in any way.

8/10 – Bra

marek

Reiste med familie
Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i august 2022
Svar fra Kelly den 31. aug. 2022
Thank you for your review

6/10 – Grei

Mark

Bodde her 1 natt i august 2022
Svar fra Kelly den 31. aug. 2022
Hi Mark, I'm sorry we didn't measure up this time; I'm not sure where we could have improved as I can't see your booking and there's no details. Please feel free to contact me directly to see if we there's anything we can do to improve next time.

8/10 – Bra

Ernest

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Isle of Wight holiday
Hotel was good and clean and staff were helpful and very friendly and make you feel a great welcome.
Bodde her 2 netter i august 2022
Svar fra Kelly den 12. aug. 2022
Thank you for your review!