Hoteller nær Shady Side Academy

«From the moment we walked in & throughout our stay the place smelled & gave off a dirty vibe. The floors in our room were dirty, the bathroom fixtures were broken, black mold in the shower, the chair was so dirty that we didn’t dare sit or put anything on it. We asked for extra towels on multiple occasions & we either didn’t get them or got them hours later. The front desk was left unattended despite there being a sign to staff that “this is the last notice” to staff to not leave the front desk ...

«Good»

«No complaints at all. The breakfast buffet had a good selection. »

«Drove past this place so many times I never thought it was as clean and nice as it is. The room was super clean, the jacuzzi was clean, big and so relaxing. The bed sheets made me feel at home because they were floral and soft. »

«Everything was great. Not one problem. This is our fourth time staying there and will continue!»

«Good hotel in the Mall area, a few restaurants nearby, little else. far out of city»

«Staff was very friendly and accommodating to my late night arrival. Definitely worth the stay and will be back»

«Stayed there for the NFL draft. Tv reception was horrible couldn’t watch it. Toilet seat was old stained peeling should have been changed years ago. Front desk staff was very nice. Don’t think I would stay there again»

«My bathroom was gross. There was someone's hair all in the bathtub and floor. I wouldn't even take a shower while I was there bc it just felt so gross. The rooms are no 5 star but what I really loved was the accommodations with a animal. I was on the bottom floor and could take my dog right outside through the sliding doors. It was pretty much an enclosed area and that was a plus. We did swim and enjoyed this. I love the property layout. You have plenty of room to walk your dog. The other thing ...

«Hotel was perfect! I especially want to highlight how one of your team members went above and beyond during my stay. I forgot to pack my phone charger and only had a USB cord, but the USB charging port in the room wasn’t working. When I called the front desk, they sent up an engineer who was very apologetic and tried to resolve the issue. When he couldn’t get it working right away, he asked me to hang tight and returned shortly after with his own personal phone charger. He insisted that I use ...

«All was fine »

«It was perfect!»

«Breakfast good, but we had to ask that breakfast included t waive the charges. Location was good, room was big, bathroom was decent. Chair was moldy in the room and staff should be bit more friendly and inform about the things better. overall solid 3 plus but with few changes, can become 4 stars»

«It was a little loud in the early morning. It sounded like a workout class was going in downstairs with booming bass. Other than that the place was wonderful.»

«Clean room. Courteous staff»

«The room was great! Breakfast was hot and delicious. The staff was very accommodating »

«Great breakfast! Walking distance to the arena!»

«We wanted a quiet night's stay but unfortunately the air conditioner made LOUD noises all night, which impacted my stay negatively. »