Dear Martin, “We regret to know that your experience with us was not as pleasant as we would love. We will appreciate if you may reconsider to give us another opportunity to welcome you again, in order to provide you with our best service and recover your trust in our hotel. Yours sincerely, Fernando Preto Guest Experience Manager

Dear Per, It is a pleasure for us to know that our customers feel comfortable and glad with our facilities and services because this is the main goal of our Hotel and our Company, Meliá Hotels International, and we all thank you for appreciate the hard work that all our team do every day. The entire team will be very glad to welcome you soon. Best Regards Fernando Preto Guest Experience Manager

Dear Madeleine,Thank you for such a positive review.We are thrilled to hear that the friendliness of our staff contributed positively to your stay and that our dedication to cleanliness met your expectations. It's wonderful to know that you enjoyed our room amenities, designed to enhance your room experience. Our commitment to service culture shines through your kind words, and we are proud that the hotel condition and the service provided by our team left such a lasting impression on you.It would be our pleasure to have you return on another occasion. Very best wishes,Laura López, Voice of Customer Coordinator

Dear Guest,Thank you for taking the time to share your review.We're delighted to hear that our prime location, just a few minutes from the Plaza de España, contributed positively to your experience. It's unfortunate to read about the issues you encountered with the room conditions and the shower. Our guest's comfort is paramount, and we typically pride ourselves on maintaining high standards. We apologize for the oversight and will certainly look into the matters you've raised. It's concerning to hear about the bug sighting, and we want to reassure you that room cleanliness is of the utmost importance to us. As for the electrical outlets, we'll take your feedback into consideration as we continuously strive to enhance our room experience. We're glad that our staff made a positive impression, reflecting our service culture.We hope to have the occasion to welcome you again. Kindest regards,Laura López, Voice of Customer Coordinator

Dear Renda,Thank you for taking the time to give us your feedback.We are thrilled to hear that you received excellent service from our team; fostering a service culture is at the heart of what we do. However, it seems we fell short in meeting your expectations regarding our hotel's condition. While we take pride in our avant-garde design and modern amenities, we appreciate your feedback as it helps us to improve the room experience for all our guests. Rest assured, we are committed to maintaining and updating our facilities to ensure they meet the high standards our guests expect and deserve.We look forward to seeing you again in the future. Kindest regards,Laura López, Voice of Customer Coordinator

Dear Mr. Riaz,Thank you for taking the time to share your feedback.We're glad to hear that you found our service and room amenities to meet your expectations, reflecting our commitment to a high standard of service culture. However, we regret to hear that the room size and location did not align with your expectations. We take pride in our range of accommodations, from cozy Meliá rooms to expansive suites, each designed to offer a unique room experience. For your next visit, you might enjoy the ample space and stunning views of our The Level Junior Suite, which could provide a more satisfying stay.We hope to have the opportunity of welcoming you back in the future. Best regards,Laura López, Voice of Customer Coordinator

Dear Mr. Lewis,We would like to thank you for this positive review.We are delighted to hear that you found the hotel to be absolutely beautiful and were satisfied with our quality service. It is heartwarming to know that everything met your expectations, contributing to a perfect room experience. Your commendation of our room amenities further highlights our commitment to providing a comfortable and well-equipped environment for our guests. Our team is thrilled that you would highly recommend our establishment and consider staying with us again.We look forward to welcoming you back on future occasions. Best wishes,Laura López, Voice of Customer Coordinator

Dear Ms Andrea,Thank you for such a positive review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,Laura López, Voice of Customer Coordinator

Dear Mr. Gerardo,Thank you very much for this positive review.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to welcoming you back on future occasions. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. Frances,We would like to thank you for this positive review.We're thrilled to hear that our breakfast offerings exceeded your expectations, providing a delightful start to your day with our gastronomic experiences. It's also wonderful to know that our staff's courteous demeanor contributed positively to your room experience, embodying our commitment to a strong service culture. Rest assured, we will continue to deliver these exceptional standards and the exclusive touches characteristic of The Level.We look forward to welcoming you back on future occasions. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Bianca,Thank you for positively reviewing your visit.We are delighted to hear that our team was able to assist you with finding transportation and providing an umbrella for your travels to Ronda. Your appreciation for the cleanliness of our rooms, the variety of amenities available, and the high level of service you received is truly valued. It is wonderful to know that our efforts to deliver a superior room experience and uphold our service culture have positively impacted your stay.It would be a pleasure to welcome you back. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Estimado Sr. Fernando Arturo,Estamos muy orgullosos de poder leer que tuvo una óptima experiencia con nosotros.Nos complace saber que ha encontrado la ubicación del hotel ideal para explorar los monumentos históricos y que nuestras instalaciones y comodidades de la habitación hayan cumplido con sus expectativas al 100%. Nuestro equipo se esfuerza por ofrecer una experiencia de habitación excepcional y nos alegra que haya disfrutado de la modernidad y confort que caracterizan nuestro servicio. En lo referente a la cultura de servicio, nos enorgullece que haya percibido la dedicación y calidez que nos distingue y esperamos que haya tenido la oportunidad de disfrutar de nuestras experiencias gastronómicas andaluzas.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. Stewart,Thank you for taking the time to share your feedback.We are delighted to hear that our hotel's location provided you with the convenience you needed to explore Seville and that our proximity to public transport was beneficial for your travels. Your commendation of our room cleanliness, hotel condition, service, and room amenities is much appreciated, and it reflects our commitment to providing a high-quality room experience. We strive to ensure that each guest enjoys the comfort and modernity that we pride ourselves on, along with the soul of Andalusia that is evident throughout our establishment.We look forward to welcoming you back on future occasions. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Romy,Please accept our thanks for your kind review.We are thrilled to hear that our exceptional team made a difference during your stay, and that you appreciated their helpfulness and friendly service. It's also great to know that you found your room to be impeccably clean and well-maintained, with all the necessary amenities.We look forward to the pleasure of seeing you again in the future. Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Maggie,Thank you for taking the time to share your review.We're thrilled to hear that the hotel's overall condition, service, and cleanliness met your impeccable standards. It is our aim to provide a top-tier room experience and we're glad that you enjoyed these aspects of your visit. However, we regret any disappointment caused by the unavailability of the pool bar for guest relaxation during your stay. Please rest assured that our outdoor pool is a highlight for many guests, and we strive to ensure that all our amenities contribute to a memorable stay, including the availability of refreshment options poolside.It's wonderful to note the positive impact of our room amenities, even though we understand that there may be areas for enhancement. Our commitment to service culture means we continuously seek ways to enrich our guest experiences, including gastronomic offerings and The Level services designed for exclusivity and comfort.We look forward to seeing you again in the future. Kindest regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. Dharmendra,We thank you for taking the time to provide us with your feedback.We're delighted to hear you appreciated the modern design and the decor of our hotel, as we strive to combine comfort with the avant-garde to enhance the room experience. We also take pride in maintaining high standards of cleanliness and are glad this was reflected during your visit. However, it seems we have areas to improve upon to meet your expectations fully. We're committed to providing top-tier service culture and regret to hear that you found our service and hotel condition to be less than satisfactory. Our team is dedicated to ensuring every guest feels the vibrant energy for life activities that Meliá Sevilla is known for, and we hope to have the opportunity to showcase this more effectively in your future visits. Additionally, we invite you to experience our The Level service for an even more personalized and exclusive stay.We hope to have the opportunity of welcoming you back in the future. Best regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. Phil,Thank you for providing us with feedback about your recent experience.We're thrilled to hear how our team's dedication to service culture contributed to the ease of your stay, and that the room cleanliness met your high standards. It's wonderful to know that the overall hotel condition impressed you, as we strive to maintain a pristine environment for our guests. Your appreciation for the room amenities and the service you received highlights the effort we put into ensuring each room experience is exceptional. We hope you had the opportunity to enjoy our gastronomic experiences at our restaurants and the exclusive benefits offered by The Level.We look forward to welcoming you back on future occasions. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Pascale,Thank you for this kind feedback concerning your visit.We are delighted to hear that you enjoyed your beautiful room and the great shower, which are part of our commitment to providing an exceptional room experience. It's wonderful to know that our location contributed to a pleasant and walkable stay, allowing you to easily explore the charm of Seville.We all look forward to welcoming you back in the future.Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Simone,Thank you for your visit.We're delighted to hear that the check-in process was smooth and that you found your room to be clean and comfortable. It's also wonderful to know that our staff provided you with helpful and accommodating service, embodying our commitment to a strong service culture. We take pride in our room experience, and we're glad that it met your expectations. Should you choose to visit us again, we hope you'll have the opportunity to indulge in our gastronomic experiences and perhaps enjoy the exclusive benefits of The Level.We look forward to the pleasure of welcoming you back. Many thanks again,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Anna,Thank you for your positive review, we appreciate it.We're absolutely delighted to hear that our breakfast at Mosaico restaurant met your expectations with its variety of fresh fruit, breads, pastries, cheeses, and made-to-order omelettes and American pancakes. It's our goal to provide exceptional gastronomic experiences that delight the senses, and we're thrilled our morning selection started your day on a high note. Furthermore, our staff's commitment to service culture is a cornerstone of our hospitality, so knowing they impressed you with their friendliness from the early hours is truly rewarding.We look forward to welcoming you back on a future occasion. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. Michael,Thank you for taking the time to share your feedback.We are delighted you had a pleasant experience and appreciated our team members who strive to ensure you have the best experience possible.We look forward to welcoming you back on future occasions. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. William,Thank you so much for your positive feedback following your visit.We are delighted to hear that our team's service culture made a positive impact during your stay, and it's wonderful to know that the cleanliness of your room and the overall condition of our hotel met your expectations. Your appreciation for the room amenities reaffirms our commitment to providing an exceptional room experience. We are also glad that our gastronomic experiences left a lasting impression on you.We look forward to welcoming you back on future occasions. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Andy,Thank you for this great feedback about your recent stay at Meliá Sevilla.We are thrilled to hear that the upgrade enhanced your room experience and that you found the exclusive dining area to your liking. Our commitment to service culture is reflected in the positive feedback on our team's efforts to ensure your comfort. It's wonderful to know that the cleanliness of your room and the overall condition of the hotel met your expectations. We take great pride in offering The Level service, which is designed to provide an unparalleled personalized experience, and it's rewarding to see it appreciated.We look forward to welcoming you back on future occasions. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Cameron,Thank you for taking the time to share your review.We're delighted you appreciated the interior of our hotel, which reflects the modernity and spirit of Andalusia. It pleases us greatly to know that our commitment to service culture resonated with you. However, we regret to hear about the issues you encountered with the shower pressure and TV reception. Our team strives to ensure all our facilities are functioning properly, and we apologize for any inconvenience caused. We also understand your concerns regarding the air conditioning system. While our rooms are equipped with air conditioning, during certain seasonal transitions, we adapt the system to ensure guest comfort, which may have led to some confusion. We appreciate your feedback as it allows us to continuously improve our room experience.We hope we may have the chance to welcome you back in the future. Kindest regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mauritz,Thank you for this great review.We're delighted to hear that our staff's friendly and helpful demeanor contributed to your positive stay. It is wonderful to know that the large lobby and the comfort of our rooms met your expectations. We are also pleased that our proximity to tourist destinations enhanced your visit to Seville. Our team strives to provide exceptional service culture and create memorable room experiences for all our guests.We would love to have you back.All the best,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Nowsheen,Thank you for your kind review.We're delighted to hear that our staff's warm hospitality contributed positively to your experience. It's wonderful that you appreciated the modernity of our facilities; we indeed strive to provide a space where comfort meets contemporary elegance. Your early check-in experience reflects our dedication to service culture, aiming to accommodate our guests' needs whenever possible. We take pride in the cleanliness of our rooms and are pleased to know you found everything to be in perfect order, enhancing your room experience.We would be delighted to welcome you back on another occasion.Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator

Estimada Isa,Muchas gracias por su reseña acerca de su experiencia en nuestro hotel.Nos enorgullece que haya encontrado nuestra ubicación muy buena, permitiendo así disfrutar plenamente de la ciudad y descansar. Lamentamos los inconvenientes que tuvo con los ascensores y agradecemos su comprensión mientras nuestro equipo brindaba asistencia a su madre. Es un placer saber que, a pesar de esto, su estancia fue muy buena y que la calidad de nuestras instalaciones y servicios estuvieron a la altura de sus expectativas.Ha sido un placer poder recibirle y esperamos volver a hacerlo en un futuro muy próximo.Un cordial saludo,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Vincenzo,Thank you for sharing your review.We deeply regret to hear that your initial room did not meet our high standards of cleanliness; this is indeed not reflective of the meticulous daily housekeeping we pride ourselves on. We also understand that experiencing a wait for the elevator can be frustrating and we appreciate your patience in this matter. Our team is committed to ensuring a smooth and pleasant stay for all our guests, which includes the availability of a second elevator to accommodate our valued guests. We are surprised to hear your feedback regarding the bed size and the absence of nearby power outlets, as our rooms are equipped with king-size or queen-size DreamMaker mattresses, designed for a restful sleep, and an array of amenities for our guests' convenience. We invite you to experience the comfort and personalized service of The Level on your next visit, which offers exclusive benefits and unparalleled attention to detail, enhancing your room experience.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Guest,Thank you for taking the time to provide us your feedback.We're truly heartened to hear your high praise for the room cleanliness, hotel condition, and the comfort provided. Our team takes great pride in offering a superior room experience and ensuring every guest feels the warmth of our service culture. It's delightful to know that our dedication to gastronomic experiences and the exclusivity of The Level has contributed positively to your stay. However, we regret to hear about the elevator issues you've encountered. We are always focused on maintaining all facilities to the highest standard and appreciate your patience as we continuously improve our guest experience.We would love to welcome you back for another pleasant stay. All the best,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ian,Thank you for taking the time to share your opinion with us.We're delighted to know that our location served you well and that you found great value during your stay. It's also heartening to hear that our staff provided you with the assistance you needed. We appreciate your high praise regarding room cleanliness, hotel condition, and service. While we note your satisfaction with the room amenities, we always strive to ensure every aspect of our guests' stays exceed their expectations. Rest assured, we will continue to enhance our offerings, keeping in mind our guests' feedback.We hope to welcome you back in the future.Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. Mario,We thank you for taking the time to provide us with your feedback.We're delighted to hear that you enjoyed our breakfast offerings and found the service to be pleasant. Our team strives to provide exceptional dining experiences, and we're glad this was a highlight during your stay. We also take pride in our prime location, which offers convenient access to Seville's beautiful landmarks and efficient public transport.We regret to hear that some aspects of your stay did not meet your expectations. While we're pleased that our parking facilities offer convenience and security for our guests, we apologize if the condition of the parking area did not live up to your standards. We also understand that you were not satisfied with the in-room dining presentation and the value you felt you received from the New Year's Eve event. We appreciate your feedback as it helps us to improve our guest experience.It's also reassuring to note that the cleanliness of your room was largely satisfactory, and we hope this contributed positively to the comfort of your stay.We hope to have the opportunity to welcome you back.With very best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Alan,Thank you for this positive review of your stay.We're delighted to hear that you appreciated our prime location near the beautiful Plaza de España, and that the proximity to the old town contributed positively to your experience. It's also gratifying to know that the cleanliness of our rooms and the overall condition of our hotel met your expectations to a high standard. We do take note of your service feedback and are continuously seeking ways to enhance our guest experiences. While we're sorry to hear that you encountered some difficulties regarding ticket availability for the Alcazar, we hope that our proximity to various attractions and our front desk's assistance somewhat mitigated any inconvenience.We hope to welcome you back in the future.Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Ms Tatiana,We are grateful for the time you took to review your recent stay.We're thrilled to hear that the cleanliness, service, and room comfort met your expectations and contributed to a positive experience during your stay. Our team takes great pride in maintaining our facilities to ensure that every guest has a comfortable and enjoyable visit. We are aware of the inconvenience caused by the elevator situation and appreciate your patience. Rest assured, the upgrade to our elevators is a temporary measure to improve our services and we are working diligently to minimize any disruption to our guests.It would be a pleasure to have you return in the future.Our very best regards,María Fdez. de ValderramaVoice of Customer Coordinator

Caro Sr. Jonathan,Agradecemos a sua preferência e comentário. É com grande entusiasmo que recebemos o seu reconhecimento e que concluímos ter desfrutado da sua estadia connosco.Procuramos proporcionar a melhor experiência possível aos nossos hóspedes, pois sabemos que, de facto, a nossa localização e atendimento são inigualáveis.Saiba que estaremos sempre disponíveis para receber a sua visita.Será um imenso prazer revê-lo. Melhores cumprimentos,Maria Fdez. Valderrama, Voice of Customer Coordinator