«I used to love it here and stay here all the time. The brunch used to be amazing, I would even come when I wasn't a guest. It was clear from check-in that everything has changed and the food is completely difference, it has gone down in value. In addition, I was not awarded my hotels.com gold/VIP benefits when I checked in, it wasn't even acknowledge. What a shame. I know they have new owners now so I assume this is a large part of the changes...»
«I used to love it here and stay here all the time. The brunch used to be amazing, I would even come when I wasn't a guest. It was clear from check-in that everything has changed and the food is completely difference, it has gone down in value. In addition, I was not awarded my hotels.com gold/VIP benefits when I checked in, it wasn't even acknowledge. What a shame. I know they have new owners now so I assume this is a large part of the changes...»
Philippa