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Anmeldelser av Britannia Grand Hotel Scarborough

3 out of 5
Britannia Grand Hotel Scarborough
St. Nicholas Cliff, Scarborough, England

Anmeldelser

5,8
Rangering på 10 − Utmerket. 333 av totalt 1858 anmeldelser." "
Rangering på 8 − Bra. 420 av totalt 1858 anmeldelser." "
Rangering på 6 − Grei. 297 av totalt 1858 anmeldelser." "
Rangering på 4 − Dårlig. 241 av totalt 1858 anmeldelser." "
Rangering på 2 − Forferdelig. 567 av totalt 1858 anmeldelser." "

6,0/10

Renhold

6,2/10

Personale og service

6,2/10

Fasiliteter

5,4/10

Overnattingsstedets bygg og tilstand

5,6/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Russell

Likte: Renhold
Fawlty Towers
Litt Fawlty Towers
Bodde her 5 netter i juni 2022
Svar fra Andrew, RDM den 7. juli 2022
Dear Guest Thank you for taking the time to leave your review, we appreciate all customer feedback and take time to read and share them with departmental heads. Kind Regards

10/10 – Utmerket

Van

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Our room was large and comfortable, had armchsirs, bedside lights, bath shower. Staff were friendly and helpful.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Chris

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i mai 2024
Svar fra General Manager den 23. mai 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 – Utmerket

Angus

Reiste med partner, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel was historically significant, beautiful communal areas and newly refurbished.
Bodde her 1 natt i mai 2024
Svar fra General Manager den 23. mai 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 – Utmerket

TERENCE

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nothing to complain about. Had to queue to check in but that was to be expected as there was a wedding on and tribute band so hotel was busy. Couldnt fault the reception staff. Very friendly and helpful. Thought we wpuld be entitled to 50 percent discojnt on ncp parkjng but they didnt know about it
Bodde her 1 natt i mai 2024
Svar fra General Manager den 18. mai 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

6/10 – Grei

James

Reiste med partner
Likte: Renhold og fasiliteter
Discusting our room was terrible
Bodde her 1 natt i mai 2024
Svar fra General Manager den 18. mai 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 – Utmerket

ROBERT

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The building is amazing, The staff first rate, The area like many seaside resorts suffering from a lack of investment and looking very tired. We came for a family party and used the hotel for accommodation, highly recommend, oh and get a sea view room WOW.
Bodde her 2 netter i mai 2024
Svar fra General Manager den 18. mai 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 – Utmerket

Robert

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
HIGH RECOMMENDED 👍👍...... HAVE USE MEANY TIMES 👍👍...... QUIET CLEAN AND VERY HELPFUL STAFF 👍👍... PLUS HOTEL IN A CENTRAL LOCATION 👍👍
Bodde her 5 netter i mai 2024
Svar fra General Manager den 18. mai 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

6/10 – Grei

Aimee

Reiste med familie og små barn
Likte: Personale og service
Likte ikke: Renhold
Our first room provided to us for myself who’s pregnant partner and 2year old daughter absolutely stunk of cigarettes despite being a non smoking room and evidence of smoking taking place on window ledge. Staff were really helpful and moved us to a completely different room which was appreciated. The hotel was very Loud overnight again not staffs fault but people residing here. Overall would stay again for one night
Bodde her 1 natt i mai 2024
Svar fra General Manager den 6. mai 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 – Utmerket

Stephen

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Have stopped at the grand many a time over the last 35 years never had a problem will be back again later this year
Bodde her 3 netter i mai 2024
Svar fra General Manager den 6. mai 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

8/10 – Bra

Emily

Likte: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra General Manager den 5. mai 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback.

8/10 – Bra

Elaine

Likte: Renhold og personale og service
Bodde her 1 natt i april 2024
Svar fra General Manager den 3. mai 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

8/10 – Bra

Jayne

Reiste med kjæledyr
Likte: Renhold, personale og service og fasiliteter
It's a beautiful hotel which is in need of refurbishment. For the price I paid I was happy with my stay. Downstairs is lovely but the bedrooms and corridors are not. The room was basic but adequate. If you want a luxurious room don't go there. If you want to experience the grandeur of a bygone age very cheaply and don't mind a basic room then this is the place for you.
Bodde her 1 natt i april 2024
Svar fra General Manager den 30. apr. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

8/10 – Bra

Gillian

Reiste med familie
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Was a lovely building back in the day. But very tired and in need of refurbishment. Our room SU03 was awful felt like we were in the cellar. Narrow corridor of which ours smelt of faeces. Said it was a double with window but might as well have not bothered with it being frosted glass which made it even darker. Felt claustrophobic. So many dogs around the hotel in corridors and reception. 2 dogs were having a go at each other I had to go another way round. Never again will we stay here. Parking so limited.
Bodde her 1 natt i april 2024
Svar fra General Manager den 30. apr. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

4/10 – Dårlig

Fraser

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The bathroom shower riser came away i had to reposition it then when i went to collect a towel off the towel rail it fell to the floor i had to replace it.There was an inspection panel hanging from the ceiling in the bathroom There was drilling dust all along the bathroom floor that had not been cleaned up. All in all a poor show all around and the room and toilet did not come up to expected standards its named The Grand Hotel but nothing grand in our experience.The parking is also a problem.
Bodde her 2 netter i april 2024
Svar fra General Manager den 30. apr. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

2/10 – Forferdelig

Oli

Reiste med partner
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Toilet leaking smelly damp full of dust and spiders
Bodde her 1 natt i april 2024
Svar fra Andrew, RDM den 16. apr. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards

10/10 – Utmerket

ROBERT

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Enjoyed my stay.... Hotel in a central location...... Helpful friendly staff..... Very good location for shops, seafront and walking. 👍👍
Bodde her 6 netter i mars 2024
Svar fra Andrew, RDM den 16. apr. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards

8/10 – Bra

Maria

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Ok for a nights rest
Bodde her 1 natt i april 2024
Svar fra Andrew, RDM den 10. apr. 2024
Dear Guest,Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 – Utmerket

claire

Reiste med familie og små barn
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
.
Bodde her 1 natt i mars 2024
Svar fra General Manager den 6. apr. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

6/10 – Grei

Gillian

Reiste med partner
Likte: Personale og service
The place in a brilliant spot, property lovely but our room was in need of an update the beds were clean although they did creak & so did the floor but with the age of the building to be expected. The breakfast was good although the evening meal could do with fresh vegetables instead of frozen. All in all enjoyed our stay
Bodde her 2 netter i mars 2024
Svar fra General Manager den 6. apr. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

8/10 – Bra

Ranjit

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good if some is there at entrance of the building and maintain the cleanliness… too much smoking..
Bodde her 2 netter i mars 2024
Svar fra General Manager den 6. apr. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

6/10 – Grei

Yin Ling

Reiste med partner
Likte: Personale og service
Likte ikke: Renhold
Haven't clean up for the room, we found some instant coffee on the table, also for the dirty window.
Bodde her 1 natt i mars 2024
Svar fra General Manager den 6. apr. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

2/10 – Forferdelig

martin

I arrived late (20.30) so checked in dropped my bags and went for a drink. Getting back to my room at 22.30 I went for a shower only to discover the shower was covered in paint , which had been scrapped from the roof which had been painted but they hadn’t cleaned up really bad.
Bodde her 1 natt i mars 2024
Svar fra General Manager den 1. apr. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

6/10 – Grei

Nick

Reiste med en gruppe
Likte ikke: Personale og service
Could not leave luggage had to return 4 hours later to check in
Bodde her 1 natt i mars 2024
Svar fra General Manager den 1. apr. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

2/10 – Forferdelig

Kinley

Bodde her 1 natt i mars 2024
Svar fra General Manager den 21. apr. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

2/10 – Forferdelig

Megan

Bodde her 3 netter i mars 2024
Svar fra General Manager den 21. apr. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

2/10 – Forferdelig

Nick

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The room was like an oven even with the windows open the bed was a disgrace with a dip in the middle resulting in a terrible nights non sleep and I would not stay here again if you paid me. The check in queue!! Was an hour
Bodde her 1 natt i mars 2024
Svar fra General Manager den 31. mars 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

6/10 – Grei

Peter

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Firstly, the quality of customer service was excellent and who supported me with issues I had with both rooms ( I had to change rooms for my second night and unfortunately, there were issues with this room too! ) The service provided by the staff in the dining room was also excellent. Finally, I have enjoyed many stays at the Grand Hotel over the years and I do hope the hotel is able to resolve the issues I experienced during my stay.
Bodde her 2 netter i mars 2024
Svar fra General Manager den 31. mars 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 – Utmerket

Marie wesson

Bodde her 1 natt i mars 2024
Svar fra Andrew, RDM den 17. apr. 2024
Dear Guest,We sincerely appreciate you sharing your feedback with us. Please rest assured that we dedicate time every day to carefully review and consider all guest comments.Warm regards,

10/10 – Utmerket

JUSTIN WINSTON

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This really was Victorian Splendour combined with immaculate service! The staff were more than helpful at all times and very polite. I loved the cleanliness and space. I was in room 338 and had a town view across the entrance area which was very nostalgic of yesteryear! 10 out of ten in all aspects.
Bodde her 1 natt i mars 2024
Svar fra General Manager den 22. mars 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 – Utmerket

Robert

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Your got everything in the place you need..... Nice quiet rooms..... VERY HELPFUL STAFF ..... Handy for Shops, Walking and Pubs....... I Very Much Enjoyed My Stay. 👍👍
Bodde her 4 netter i mars 2024
Svar fra Andrew, RDM den 16. apr. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards

10/10 – Utmerket

Andy

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great price for the room
Bodde her 1 natt i mars 2024
Svar fra General Manager den 22. mars 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 – Utmerket

Liz

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
Bodde her 1 natt i mars 2024
Svar fra General Manager den 22. mars 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 – Utmerket

Gary

Likte: Renhold og fasiliteter
Everything
Bodde her 1 natt i februar 2024
Svar fra General Manager den 2. mars 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

8/10 – Bra

Heather

Reiste med familie
Likte: Renhold og personale og service
The room was budget priced clean but needed some minor repairs eg. Toilet roll holder replaced but the old screw holes not filled in . The room has wonderful view over Scarborough bay but at 11pm young people were noisily racing cars on the beach. At 5am we were awoken by noisy people on the bar balcony below , followed by a fire alarm ! It is such a shame that customers do not appreciate this wonderful property. Even though it was not perfect we shall go again as it is one of Englands little gems and needs to be visited in order for it to survive . The staff are very friendly and if you can look past any problems it’s a must . Please let's provide this little historic gem with the funds to ensure it endures ,so that the property can be maintained and reach a higher standard.
Bodde her 1 natt i februar 2024
Svar fra General Manager den 26. feb. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

6/10 – Grei

Tayyabah

Bodde her 1 natt i februar 2024
Svar fra General Manager den 22. mars 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 – Utmerket

David

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great value for money
Very straightforward booking in. Friendly staff and courteous. Good room with sea view! Will be back! Thank you
Bodde her 1 natt i februar 2024
Svar fra General Manager den 25. feb. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

8/10 – Bra

Stella

Likte: Renhold og personale og service
Bodde her 2 netter i februar 2024
Svar fra General Manager den 25. feb. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards

10/10 – Utmerket

Lisa

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Lovely time
Absolutely perfect location for the dogs. Room was very comfortable and the massive bath was outstanding
Bodde her 2 netter i februar 2024
Svar fra General Manager den 25. feb. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

4/10 – Dårlig

Sandra

Bodde her 7 netter i februar 2024
Svar fra General Manager den 22. mars 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

8/10 – Bra

Elizabeth

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
A nice toom - eventually
We got a good deal for a 3 night midweek stay. Check in was quick, staff friendly. Got to our room on 4th floor and it absolutely stunk of what smelt like cat urine. I asked for a new room and was given a lovely premium room overlooking South Bay. When we went out for a walk later , we checked out where our first room was , and could see piles of seagull poo right on the window ledge and we are assuming that's what the smell was. Hoping they have sorted it!
Bodde her 3 netter i februar 2024
Svar fra General Manager den 25. feb. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 – Utmerket

Barry

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Absolutely amazing stay staff were all great and friendly couldnt thank rosh the manager enuff went above and beyond to make owa stay the best one yet will definitely be back
Bodde her 4 netter i februar 2024
Svar fra General Manager den 13. feb. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 – Utmerket

John

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Other than the slow service on the front desk the hotel was great
Bodde her 1 natt i februar 2024
Svar fra General Manager den 13. feb. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

2/10 – Forferdelig

Christopher James

Likte: Renhold
Likte ikke: Personale og service
Bodde her 1 natt i februar 2024
Svar fra General Manager den 13. feb. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

4/10 – Dårlig

Tracy

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Hotelmwas clean and room was ok on arrival staff were friendly and helpful night staff on the other hand were rude a member of staff woke us up at midnight demanding me to go to front desk to pay which I had already done showed him the receipt no apology or anything why he couldn't of looked on the system or come earlier in the night as was in the room from 5.30 pm is beyond me then trying to get back to sleep and fire alarms kept going off definitely won't be going back
Bodde her 2 netter i februar 2024
Svar fra General Manager den 11. feb. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

8/10 – Bra

Wayne

Reiste med partner, Reiste med kjæledyr
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Pleasantly suprised on how nice the hotel and staff were, we took our dog and the room was really good for the price we paid,reccomend ir more than a few others weve stayed at. Will be going again
Bodde her 2 netter i februar 2024
Svar fra General Manager den 9. feb. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 – Utmerket

Susan

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excellent weekend break
Bodde her 2 netter i februar 2024
Svar fra General Manager den 9. feb. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards

2/10 – Forferdelig

Linda

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Not so grand
So we checked into the grand hotel at Scarborough about 4pm and were given our room key room 441 4th floor . We got in the room it was really cold and felt damp the double bed was a 3/4 bed and the small window looked down on an inner brick wall . The radiator would not turn on and the pipes were cold . Next I checked the bathroom to find the smallest square shower I ever saw complete with cracked shower tray with ceramic tiles half missing and sharp edges . Back down to reception to que for 20 mins . I explained the problems and told them that my husband had copd and asthma and there was no way we could stay in a cold room. The lady on the desk said she didn't think there were any more available rooms. Another room was allocated so we trudged back up to the 5th floor room 523 . We walked in and again it was cold and draughty there was no central heating just a small poxy oil radiator. The toilet had piss stains all over it , shower was minging. Sharp broken plastic on the wall above the sink . The window sills had a lining of mold and holes and pieces of wood missing from the window frames . The entrance door was cracked . At this point I saw red mist .Back downstairs with the luggage to que for another 20 minutes .This time I asked for the duty manager. We were sent into a side room to wait and eventually the lady came , she wanted to fob us off but I made her sit down while I explained the poor state of the rooms we had been allocated and asked her to look at the photos
Bodde her 3 netter i januar 2024
Svar fra General Manager den 3. feb. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

2/10 – Forferdelig

Tariq

Reiste med familie
Likte ikke: Personale og service
Keep away
Must say one of my worse stay at this hotel staff very rude unhelpful.
Bodde her 1 natt i januar 2024
Svar fra General Manager den 29. jan. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

2/10 – Forferdelig

Gary

Likte ikke: Renhold og personale og service
Bodde her 2 netter i januar 2024
Svar fra General Manager den 3. feb. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,