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Anmeldelser av Hotel Hills Congress & Termal Spa Resort

5 out of 5
Hotel Hills Congress & Termal Spa Resort
Butmirska cesta 18, Sarajevo

Anmeldelser

8,0

Veldig bra

Rangering på 10 − Utmerket. 59 av totalt 128 anmeldelser." "
Rangering på 8 − Bra. 38 av totalt 128 anmeldelser." "
Rangering på 6 − Grei. 12 av totalt 128 anmeldelser." "
Rangering på 4 − Dårlig. 10 av totalt 128 anmeldelser." "
Rangering på 2 − Forferdelig. 9 av totalt 128 anmeldelser." "

8,2/10

Renhold

8,0/10

Personale og service

8,0/10

Fasiliteter

8,0/10

Overnattingsstedets bygg og tilstand

8,0/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Asmira

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i august 2019
Svar fra GM den 22. aug. 2019
Thank you

10/10 – Utmerket

Asmira

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i juli 2017
Dear Sir/ madam, Thank you so much on your nice feedback, as choosing and visiting our hotel. It was our great pleasure to hosted you. We really hope that you will visit us again.

10/10 – Utmerket

ZAHID og Bellevue

Reiste med partner
Likte: Fasiliteter
Excellent breakfast selection, so much on offer!
Bodde her 2 netter i april 2024

8/10 – Bra

Mirsada

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Hotel room doesn’t have iron. That’s the only thing that needs to be improved! I highly recommend!
Bodde her 2 netter i januar 2024

10/10 – Utmerket

Mirsada

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Hotel room doesn’t have iron. That’s the only thing that’s missing! Otherwise, I highly recommend!
Bodde her 1 natt i januar 2024

10/10 – Utmerket

Mirsada

Reiste med partner
Best service and food we ever had! Highly recommend!
Bodde her 1 natt i desember 2023

6/10 – Grei

Milan

Likte: Renhold og personale og service
Bodde her 1 natt i oktober 2023

10/10 – Utmerket

Remzo

Bodde her 1 natt i november 2023

10/10 – Utmerket

MANSOUR

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2023
Svar fra Lejla den 2. des. 2023
Dear Mr Mansour,It was a pleasure to host at our hotel. Thank you for leaving your review about your stay on our property.We will be happy to host you again in our hotel.Best regards, Hotel Hills Thermal & Wellness Spa Resort

10/10 – Utmerket

Mahira

Bodde her 1 natt i oktober 2023
Svar fra Lejla den 2. des. 2023
Dear Mrs Mahira,Thank you for leaving your review about your stay on our property.We will be happy to host you again in our hotel.Best regards, Hotel Hills Thermal & Wellness Spa Resort

8/10 – Bra

Frank

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 5 netter i oktober 2023
Svar fra Lejla den 2. des. 2023
Dear Mr Frank,Thank you for taking some of your time and leaving your review about your stay on our property.We will be happy to host you again in our hotel.Best regards, Hotel Hills Thermal & Wellness Spa Resort

10/10 – Utmerket

MANSOUR

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great stay
Bodde her 3 netter i oktober 2023
Svar fra Lejla den 2. des. 2023
Dear Mr Mansour,It was a pleasure to host at our hotel. Thank you for leaving your review about your stay on our property.We will be happy to host you again in our hotel.Best regards, Hotel Hills Thermal & Wellness Spa Resort

10/10 – Utmerket

MANSOUR

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i oktober 2023
Svar fra Lejla den 2. des. 2023
Dear Mr Mansour,It was a pleasure to host at our hotel. Thank you for leaving your review about your stay on our property.We will be happy to host you again in our hotel.Best regards, Hotel Hills Thermal & Wellness Spa Resort

10/10 – Utmerket

Sanita

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i oktober 2023
Svar fra Lejla den 2. des. 2023
Dear Mrs Sanita,It was a pleasure to host at our hotel. Thank you for leaving your review about your stay on our property.We will be happy to host you again in our hotel.Best regards, Hotel Hills Thermal & Wellness Spa Resort

10/10 – Utmerket

Rachel og West Hoxton

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The property and staff were fantastic
Bodde her 8 netter i august 2023
Svar fra Lejla den 2. des. 2023
Dear Mrs Rachel,It was a pleasure to accommodate you at our hotel.Thank you for leaving your review about your stay on our property.We will be happy to host you again in our hotel.Best regards, Hotel Hills Thermal & Wellness Spa Resort

4/10 – Dårlig

Mario

Reiste med familie og små barn
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Not a 5 stars hotel.
Bodde her 2 netter i september 2023
Svar fra Merima den 13. sep. 2023
Dear, Thank you for leaving your review about your stay in our property.We are very sorry that you weren't satisfied with provided services at our hotel. Also, we don't know what caused you to give this comment and rating, but we will do our best to improve our service.Best regards,Hotel Hills Thermal & Wellness Spa Resort

8/10 – Bra

Alim

Reiste med familie og små barn
Likte: Renhold og personale og service
The food in the buffet was very limied and there wasn't much variation on a day to day basis.
Bodde her 5 netter i august 2023
Svar fra Merima den 13. sep. 2023
Dear, Thank you for leaving your review about your stay in our property.We will try to do our best on improving the services with which you did not were satisfied. We will be happy to host you again in our hotel.Best regrads, Hotel Hills Thermal & Wellness Spa Resort

4/10 – Dårlig

Emina

Reiste med familie
Likte: Personale og service og fasiliteter
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Staff was great, but the rooms are not wheelchair accessible. Also it could have been much cleaner. The elevators were dirty and I also found a huge bug in my room. The rooms are not worth the price to be honest.
Bodde her 1 natt i august 2023
Svar fra Merima den 13. sep. 2023
Dear, Thank you for your detailed feedback. We are very sorry that you weren't satisfied with provided services at our hotel. We will try to do our best on improving the services with which you did not were satisfied. We have rooms suitable for people with disabilities and you should have just asked for such a room. The elevators are normally always clean, it is not clear to us what happened.Hoping we would have the opportunity to host you once more to improve and correct your opinion that you have about our hotel. Thank you! Best regards,Hotel Hills Thermal & Wellness Spa Resort

8/10 – Bra

Nihad

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
👍
Bodde her 1 natt i juli 2023
Svar fra Merima den 13. sep. 2023
Dear, Thank you for leaving your review about your stay in our property.We will be happy to host you again in our hotel.Best regrads, Hotel Hills Thermal & Wellness Spa Resort

8/10 – Bra

Tatjana

Likte: Personale og service
Bodde her 3 netter i august 2023
Svar fra Merima den 13. sep. 2023
Dear, Thank you for leaving your review about your stay in our property.We will be happy to host you again in our hotel.Best regrads, Hotel Hills Thermal & Wellness Spa Resort

6/10 – Grei

Amra

Bodde her 5 netter i juli 2023
Svar fra Merima den 13. sep. 2023
Dear, Thank you for leaving your review about your stay in our property.We are very sorry that you weren't satisfied with provided services at our hotel.Hoping we would have the opportunity to host you once more to improve and correct your opinion that you have about our hotel. Thank you! Best regards,Hotel Hills Thermal & Wellness Spa Resort

8/10 – Bra

Hasan Hüseyin

Bodde her 5 netter i juli 2023
Svar fra Merima den 13. sep. 2023
Dear, Thank you for leaving your review about your stay in our property.We will be happy to host you again in our hotel.Best regrads, Hotel Hills Thermal & Wellness Spa Resort

10/10 – Utmerket

Zifet

Reiste med familie
Likte: Renhold og romkomfort
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i juli 2023
Svar fra Merima den 13. sep. 2023
Dear, Thank you for leaving your review about your stay in our property.We will be happy to host you again in our hotel.Best regrads, Hotel Hills Thermal & Wellness Spa Resort

10/10 – Utmerket

Abid

Bodde her 3 netter i juli 2023
Svar fra Merima den 13. sep. 2023
Dear, Thank you for leaving your review about your stay in our property.We will be happy to host you again in our hotel.Best regrads, Hotel Hills Thermal & Wellness Spa Resort

4/10 – Dårlig

Jamal

Reiste med familie og små barn, Reiste med familie
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
I stayed 7 nights at hotel Hills with my family. Check in was very disappointing. They offer nothing to drink at the reception like other five stars hotels. They will keep your passport for one hour which I couldn’t understand why. No one explained. Reception was also very tiny and crowded. The Breakfast has no taste even though they have big breakfast buffet. Nothing organic which was very disappointing as they call the hotel five star. The staff was somehow nice at the restaurant. The hotel is too crowded and the staff is too busy pleasing outsider guest. There are wedding event every Saturday and Sunday night and all the staff was too busy with wedding guests. Too noisy hotel. People are allowed to Smoke everywhere not ideal place for people with asthma allergies or lungs problems. They offer kids and adults pool to hotel hills guests but keep in mind that you have to pay 7 mark pr. seat in the pool. Don’t expect Cleaning at the pool at all. We are definitely coming to Sarajevo again but will not chose this hotel. We only booked this hotel because of 5 stars. But they have are too far as a five star level. We have stayed in many five stars hotels around the world this was the biggest disappointment.
Bodde her 7 netter i juli 2023
Svar fra Lejla den 25. juli 2023
Dear Mr Jamal, Thank you for your detailed feedback. We are very sorry that you weren't satisfied with provided services at our hotel. We will try to do our best on improving the services with which you did not were satisfied. Hoping we would have the opportunity to host you once more to improve and correct your opinion that you have about our hotel after the first visit. Thank you! Best regards,Hotel Hills Thermal & Wellness Spa Resort

10/10 – Utmerket

Said

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Virkelig flot hotel
Venlig modtagelse. Gratis parkering. Gode faciliteter til børn. Venlige rengørings personale.
Bodde her 6 netter i juli 2023
Svar fra Lejla den 25. juli 2023
Dear Said,Thank you very much for your positive feedback regarding your stay at our hotel.Hope we will have the opportunity to accommodate you again shortly.Wishing you all the best.Best regards,Hotel Hills Thermal & Wellness Spa resort

8/10 – Bra

Lejla

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Close to the airport; spacious rooms; comfortable beds; clean rooms
Bodde her 1 natt i juli 2023
Svar fra Lejla den 25. juli 2023
Dear Lejla,Thank you very much for your positive feedback regarding your stay at our hotel.Hope we will have the opportunity to accommodate you again shortly.Wishing you all the best.Best regards,Hotel Hills Thermal & Wellness Spa resort

10/10 – Utmerket

Armel

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
This is by far the best Hotel in Sarajevo, breakfast buffet is excellent with lots of options. The staff is super friendly.
Bodde her 8 netter i juni 2023
Svar fra Lejla den 25. juli 2023
Dear Armel,Thank you very much for your positive feedback regarding your stay at our hotel.Hope we will have the opportunity to accommodate you again shortly.Wishing you all the best.Best regards,Hotel Hills Thermal & Wellness Spa resort

10/10 – Utmerket

Erki

Bodde her 1 natt i juni 2023
Svar fra Lejla den 25. juli 2023
Dear Erki,Thank you very much for your positive feedback regarding your stay at our hotel.Hope we will have the opportunity to accommodate you again shortly.Wishing you all the best.Best regards,Hotel Hills Thermal & Wellness Spa resort

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bosnia visit
It’s very good .
Bodde her 2 netter i juni 2023
Svar fra Lejla den 25. juli 2023
Dears,Thank you very much for your positive feedback regarding your stay at our hotel.Hope we will have the opportunity to accommodate you again shortly.Wishing you all the best.Best regards,Hotel Hills Thermal & Wellness Spa resort

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i juni 2023
Svar fra Lejla den 25. juli 2023
Dears,Thank you very much for your positive feedback regarding your stay at our hotel.Hope we will have the opportunity to accommodate you again shortly.Wishing you all the best.Best regards,Hotel Hills Thermal & Wellness Spa resort

10/10 – Utmerket

Selmir

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i desember 2022
Svar fra Lejla den 25. juli 2023
Dear Selmir,Thank you very much for your positive feedback regarding your stay at our hotel.Hope we will have the opportunity to accommodate you again shortly.Wishing you all the best.Best regards,Hotel Hills Thermal & Wellness Spa resort

4/10 – Dårlig

Adnin

Reiste med partner, Reiste med en gruppe
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Bereits beim Einchecken war das Personal sehr gestresst und gab den Stress direkt an die Kunden weiter. Im Zimmer angekommen war die Klospüle defekt und Wasser ist ganze Zeit geronnen. Die Bademäntel waren sehr abgenützt sowie die Badetücher welche Make Up Flecken hatten. Ein weiterer Minuspunkt ist das man nicht im Bademantel zum Wellnessbereich darf. Doch wenn man einmal im Wellnessbereich war will man sowieso nicht mehr hin. Der gesamte Wellnessbereich ist veraltet und Renovierungsbedürftig. Der Saunabereich ist das einzige was Potential hätte wenn man sich mehr um die Hygiene kümmern würde. In der Nacht war es fast unmöglich einzuschlafen da irgendwelche Konzerte im Hotel waren und die Musik sehr laut war so dass man den Bass im Zimmer richtig spürte. Wir waren ziemlich enttäuscht vom Hotel, denn das ist alles außer ein 5 Sterne Hotel!

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i august 2022
Svar fra Lejla den 25. juli 2023
Dears,Thank you very much for your positive feedback regarding your stay at our hotel.Hope we will have the opportunity to accommodate you again shortly.Wishing you all the best.Best regards,Hotel Hills Thermal & Wellness Spa resort

8/10 – Bra

Biljana

Reiste med familie, Reiste med en gruppe
Likte: Renhold
Not so great
The hotel has a huge thermal spa complex which was the reason we picked it. However, the hotel seems to be short of staff, not able to manage crowds of guests. Most disappointing was breakfast - lots of food choices in a dark overcrowded restaurant. Food was not presented nicely, pieces of cheese and salami looked as if they were thrown on the plate. I could not find a hand sanitizer in the restaurant. Room was huge, but slightly worn our. The pools were clean and not crowded. The wifi was very slow. When asked about it, the receptionist said it works fine for him! Other receptionists were very kind. Overall, for next time I would choose another hotel.
Bodde her 1 natt i august 2022

10/10 – Utmerket

Osman og Grimes

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This hotel is perfect. Clean, modern and very friendly people. Food is great. Highly recommend.
Bodde her 3 netter i juli 2022
Svar fra Lejla den 25. juli 2023
Dear Osman,Thank you very much for your positive feedback regarding your stay at our hotel.Hope we will have the opportunity to accommodate you again shortly.Wishing you all the best.Best regards,Hotel Hills Thermal & Wellness Spa resort

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Super! Fint och fräscht hotell med trevlig personal. Om jag skulle klaga på något är det frukosten. Fanns mycket att välja på men även om vi kom tidigt tid så upplevde vi att frukosten hade ”stått framme länge”. Kändes inte fräsch..
Bodde her 1 natt i juli 2022

6/10 – Grei

Piotr

Likte: Renhold og personale og service
Bodde her 1 natt i juni 2022
Svar fra Lejla den 25. juli 2023
Dear Piotr,Thank you very much for your positive feedback regarding your stay at our hotel.Hope we will have the opportunity to accommodate you again shortly.Wishing you all the best.Best regards,Hotel Hills Thermal & Wellness Spa resort

8/10 – Bra

hattan

Likte: Renhold og romkomfort
لن أكرر الزيارة
للاسف ندمت اني سكنت بالفندق، صحيح هو معتمد من فئة ٥ نجوم لكن لايوجد لديه أي متطلبات لتحقيق هذه الفئة، زراة لن أكررها.
Bodde her 3 netter i mai 2022
Svar fra Lejla S den 7. juni 2022
Dear Sir Hattan, Thank you for your feedback. We are sorry that you weren't satisfied with provided services at our hotel. We will try to do our best on improving services with which you did not were satisfied. Hoping we would have opportunity to host you once more to improve and correct your opinion that you have about our hotel after first visit. Thank you! Best regards,

2/10 – Forferdelig

ZIYA

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i januar 2022
Svar fra Lejla den 25. juli 2023
Dear Mr Ziya, We are very grateful for your deep insight and feedback about your stay at our hotel. We are sorry that you weren't satisfied with provided services at our hotel. We will try to do our best on improving the services with which you did not were satisfied. Hoping we would have the opportunity to host you once more to improve and correct your opinion that you have about our hotel after the first visit. Thank you! Best regards,Hotel Hills Thermal & Wellness Spa Resort

10/10 – Utmerket

Marcus

Forretningsreisende
Likte: Renhold, personale og service og romkomfort
Both positive and negative points.
Very nice room and helpful staff. Very nice breakfast. Nice room but table was really worn down and also the door to the balcony had seen better days. A bit noice from departing aircraft. Overall a very nice hotel.
Bodde her 3 netter i oktober 2021
Svar fra Lejla den 19. okt. 2021
Dear Mr. Marcus, Thank you for choosing our hotel for your son's stay. It is our great pleasure that they are satisfied with provided services. Looking forward to you new stay at our hotel. Best regards,

2/10 – Forferdelig

Amna

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The smell in the room coming from the bathroom is just terrible!
Bodde her 1 natt i september 2021
Svar fra Lejla den 9. okt. 2021
Dear Sir/Madam, Many thanks for your feedback. We are sorry that you weren't satisfied with provided services at our hotel. We will try to do our best on improving services with which you did not were satisfied. Hoping we would have opportunity to host you once more to improve and correct your opinion that you have about our hotel after first visit. Thank you! Best regards,

10/10 – Utmerket

Elvis

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i september 2021
Svar fra Lejla den 9. okt. 2021
Dear Mr. Jasim, Thank you for choosing our hotel for your stay. It is our great pleasure that they are satisfied with provided services and our facilities. Looking forward to you new stay at our hotel. Best regards,

4/10 – Dårlig

Christian

Reiste med en gruppe
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Romkomfort
It's a trap
The hotel didn't live up to expectations. The outdoor pool area was closed during our stay, basically our reason for booking. Our room was located on the 10'th floor, initially a nice surprise because of the view, but the skybar was located on the floor above, which hosted a wedding that lasted until 12:30 in the night, while we were trying to sleep, complete with a band. After it was over, cleanup started and the moving around of tables kept us awake for another 90 minutes. Really bad idea to host a party above the hotel rooms. The guests for the party took up all the elevators, so we had to either wait 10 minutes for the lift or use the stairs - the stairs were filled with puke however. The room itself was very nice, clean and comfortable. Breakfast was alright, they clearly used a bunch of leftovers for sidedishes though. The service from the staff in general was far from what you would expect from any 5 star hotel, not a very friendly atmosphere in general.
Puke on the stairs.
Bodde her 2 netter i september 2021
Svar fra Lejla den 23. sep. 2021
Dear Mr. Christian, We are really sorry you had bad experience during your stay at hotel Hills Sarajevo as we all are doing the best to provide best service and to keep all our guest satisfied. However, all criticisms are welcome because we want to correct any eventually omissions. Hoping we would have opportunity to host you once more to improve and correct your opinion that you have about our hotel after first visit. One more time sincere apologies. Best regards,

2/10 – Forferdelig

Azra

Reiste med familie
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i september 2021
Svar fra Lejla den 29. sep. 2021
Dear Sir/Madam, Many thanks for your feedback. We are sorry that you weren't satisfied with provided services at our hotel. We always do appreciate feedback from our guests and certainly every one is welcomed. We will try to do our best on improving services with which you did not were satisfied. Hoping we would have opportunity to host you once more to improve and correct your opinion that you have about our hotel after first visit. Thank you! Best regards,

4/10 – Dårlig

Verifisert reisende

Reiste med familie
Likte ikke: Renhold, personale og service og romkomfort
Bodde her 11 netter i september 2021
Svar fra Lejla den 29. sep. 2021
Dear Sir/Madam, Many thanks for your feedback. We are sorry that you weren't satisfied with provided services at our hotel. We always do appreciate feedback from our guests and certainly every one is welcomed. We will try to do our best on improving services with which you did not were satisfied. Hoping we would have opportunity to host you once more to improve and correct your opinion that you have about our hotel after first visit. Thank you! Best regards,

8/10 – Bra

MOHAMMAD

Bodde her 8 netter i september 2021
Svar fra Lejla den 22. sep. 2021
Dear Sir/Madam, Many thanks for your feedback. We always do appreciate feedback from our guests and certainly every one is welcomed. We will try to do our best on improving services with which you did not were satisfied. Thank you! Best regards,

8/10 – Bra

mirza og sandy

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
Nice room with balcony
Bodde her 3 netter i august 2021
Svar fra Lejla den 22. sep. 2021
Dear Guest, Thank you for choosing our hotel for your stay. It is our great pleasure that they are satisfied with provided services and our facilities. Looking forward to you new stay at our hotel. Best regards,

8/10 – Bra

Mohamed

Bodde her 7 netter i august 2021

10/10 – Utmerket

Verifisert reisende

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent hotel Amazing pools
Bodde her 4 netter i august 2021
Svar fra Lejla den 2. sep. 2021
Dears, Thank you for choosing our hotel for your stay. It is our great pleasure that they are satisfied with provided services and our facilities. Looking forward to you new stay at our hotel. Best regards,