5 utendørsbassenger, bassengparasoller og solsenger
Sjekk tilgjengelighet

Anmeldelser av Atzavara Hotel & Spa

5 out of 5
Atzavara Hotel & Spa
Carrer Pla de la Torre, 16, Santa Susanna

Anmeldelser

9,0

Fantastisk

Rangering på 10 − Utmerket. 64 av totalt 94 anmeldelser." "
Rangering på 8 − Bra. 18 av totalt 94 anmeldelser." "
Rangering på 6 − Grei. 9 av totalt 94 anmeldelser." "
Rangering på 4 − Dårlig. 1 av totalt 94 anmeldelser." "
Rangering på 2 − Forferdelig. 2 av totalt 94 anmeldelser." "

9,6/10

Renhold

9,2/10

Personale og service

9,0/10

Fasiliteter

9,4/10

Overnattingsstedets bygg og tilstand

9,0/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Torbjørn

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juni 2023

10/10 – Utmerket

Preben

Likte: Overnattingsstedets bygg og tilstand og romkomfort
Kjempefint for avslapping
Kjempefint hotell for avslapping. Fint bassengområde og god frokost. Velger man et av rommene med eget basseng kan man ikke få det bedre. Beliggenheten (les Santa Susanna) er ikke bra, men kort vei inn til Blanes og Llorret de Mar. Anbefaler ingen spisesteder i Santa Susanna.
Bodde her 7 netter i august 2022
Svar fra Guest Experience Agent den 3. sep. 2022
Dear Preben,Thank you so much for your comments. Our Front Desk Agents will be more than happy to give you tips for places to eat or visit in the nearby if you ever consider coming back to Atzavara Hotel & Spa!

10/10 – Utmerket

Sükrü

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Der kids Club war sehr schön und auch das personal sehr professionell. Das frühstück war ausgezeichnet.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Andres

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Una hotel muy bueno con una vista perfecta y un roof de lujo
Bodde her 2 netter i mai 2024
Svar fra Guest Experience Agent den 22. mai 2024
Dear Mr. Arango,Thank you for your excellent rating. We are delighted to know that you have enjoyed your stay at Atzavara Hotel & SPA.Yours sincerely, Guest Experience Agent

10/10 – Utmerket

Veebawadee

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
My mum and auntie to whom I arranged this holiday were well treated and looked after. Food was fresh and staff were great. A bottle of water was provided every day! Thank you for making the stay of these two ladies enjoyable!
Bodde her 4 netter i april 2024
Svar fra Guest Experience Agent den 12. mai 2024
Dear Mrs. Veebawadee,Our guests feedbacks are very important to us and when they are as positive as yours, they motivate us enormously in our daily work.Once again, thanks for the confidence in Atzavara Hotel & SPA.Hope to see you very soon.Guest Experience Agent

10/10 – Utmerket

Roy

Reiste med partner, Forretningsreisende
Likte: Fasiliteter
We had a wonderful stay & look forward to our return ☀️☀️☀️
Bodde her 1 natt i april 2024
Svar fra Guest Experience Agent den 12. mai 2024
Dear Mr.,Thank you for reviewing your recent stay with us. We are very pleased to know that you enjoyed the Atzavara Hotel & SPA experience. It would be a true pleasure to host you on your next holidays. Yours sincerely,Guest Experience Agent

10/10 – Utmerket

Denisa

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything amazing, from the room to food and staff. Thank you
Bodde her 1 natt i april 2024
Svar fra Guest Experience Agent den 12. mai 2024
Dear Mrs.,Our guests feedbacks are very important to us and when they are as positive as yours, they motivate us enormously in our daily work.Once again, thanks for the confidence in Atzavara Hotel & SPA.Hope to see you very soon.Guest Experience Agent

8/10 – Bra

Moki

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Comparing to other hotels in Santa Susanna is this the cleanest and best one. The breakfast was also good! I think the hotel can invest more on wifi network. The wifi was really worst. The toilet were see-through and not soundproofed. It was not comfortable too use.
Bodde her 6 netter i april 2024
Svar fra Guest Experience Agent den 12. mai 2024
Dear Mr.,Thank you for your feedback about your stay at Atzavara Hotel & SPA. Our team thanks your punctuation. We are continuously working to improve our services and facilities. We apologize for any inconvenience that you may have experienced.Looking forward to welcoming you again. Yours sincerely,Guest Experience Agent

10/10 – Utmerket

diana

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
we had an amazimg view from lur terasse.
Bodde her 4 netter i april 2024
Svar fra Guest Experience Agent den 12. mai 2024
Dear Mrs.,Thank you for your fantastic feedback about your recent stay at Atzavara Hotel & SPA. See you soon!Guest Experience Agent

10/10 – Utmerket

Benjamin Xavier

Bodde her 6 netter i april 2024
Svar fra Guest Experience Agent den 12. mai 2024
Estimado Sr.,Muchas gracias por su fantástica valoración acerca de su reciente estancia en Atzavara Hotel & SPA ¡Hasta pronto! Guest Experience Agent

10/10 – Utmerket

Letty og Kissimmee

Bodde her 2 netter i april 2024
Svar fra Guest Experience Agent den 12. mai 2024
Dear Mr./Mrs., The whole team greatly appreciates your feedback. We will be glad to welcome you again at Atzavara Hotel & SPA.Kind regards,Guest Experience Agent

10/10 – Utmerket

Hidir

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This place is a good fall out for going to other cities like Barcelona, Girona, Lloret de Mar, Roses ...
Bodde her 2 netter i april 2024
Svar fra Guest Experience Agent den 12. mai 2024
Dear Mr.,Thank you for your excellent rating. We are delighted to know that you have enjoyed your stay at Atzavara Hotel & SPA.Yours sincerely, Guest Experience Agent

10/10 – Utmerket

Holly

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i april 2024
Svar fra Guest Experience Agent den 12. mai 2024
Dear Mr./Mrs., The whole team greatly appreciates your feedback about your stay. We will be glad to welcome you again at Atzavara Hotel & SPA.Kind regards,Guest Experience Agent

10/10 – Utmerket

Muthukrishnan og Amstelveen

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 5 netter i april 2024
Svar fra Guest Experience Agent den 12. mai 2024
Cher M., Merci beaucoup pour votre excellente note. Nous sommes ravis de savoir que vous avez apprécié votre séjour à l Atzavara Hotel & SPA.Bien cordialement,Guest Experience Agent

10/10 – Utmerket

Francisco Alonso

Bodde her 1 natt i april 2024
Svar fra Guest Experience Agent den 12. mai 2024
Estimado Sr. Alonso,Muchas gracias por su valoración. Estamos encantados de saber que ha disfrutado de su estancia en Atzavara Hotel & SPA Muy cordialmente,Guest Experience Agent

10/10 – Utmerket

Amir

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mars 2024
Svar fra Guest Experience Agent den 2. apr. 2024
Estimado Sr. Amir,Muchas gracias por su fantástica valoración acerca de su reciente estancia en Atzavara Hotel & Spa ¡Hasta pronto!

8/10 – Bra

LAURENT

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
X
Bodde her 4 netter i mars 2024
Svar fra Guest Experience Agent den 1. apr. 2024
Estimado Laurent, Muchas gracias por su valoración. Estamos encantados de saber que ha disfrutado de su estancia en Atzavara Hotel & Spa. Muy cordialmente,

10/10 – Utmerket

Carmen

Todo perfecto,comida buenisima
Bodde her 1 natt i mars 2024
Svar fra Guest Experience Agent. den 1. apr. 2024
Estimada Sra. Carmen, Todo el equipo le agradece enormemente su valoración. Estaremos encantados de volverle a dar la bienvenida en Atzavara Hotel & Spa. Cordialmente,

8/10 – Bra

Rosa mari

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Faltarian unas barandillas para bajar las escaleras del salon del baile, para la gente mayor.
Bodde her 1 natt i februar 2024
Svar fra Guest Experience Agent den 29. feb. 2024
Estimada Rosa Mari, Muchas gracias por su valoración. Estamos encantados de saber que ha disfrutado de su estancia en Atzavara Hotel & Spa. Tomamos nota de su comentario para seguir mejorando día tras día. Muy cordialmente,

6/10 – Grei

Mohammed

Reiste med familie
Likte: Overnattingsstedets bygg og tilstand
Pour une première expérience dans cet hôtel 5 étoile je pensais que l’accueil, le calme …seront au rendez-vous. Certes, le 1 et et le 2 eme jour ont été acceptables, mais la 3 eme nuit était un cauchemar , bruit chambre droite et gauche Les chambres ne sont pas assez sonorisées Dommage.
Bodde her 3 netter i februar 2024
Svar fra Guest Experience Agent den 29. feb. 2024
Cher M. Mohammed, Nous vous remercions pour votre commentaire très positif à propos du séjour à l Atzavara Hotel & Spa. C’est avec grand plaisir que nous recevons vos compliments, puisque nous travaillons continuellement à améliorer nos services et nos installations. Nous vous présentons nos sincères excuses pour les désagréments causés par cette expérience.Dans l'attente du plaisir de vous accueillir à nouveau, nous vous souhaitons une agréable journée,Bien cordialement,

10/10 – Utmerket

Samy

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i februar 2024
Svar fra Guest Experience Agent den 29. feb. 2024
Estimada Samy, Muchas gracias por su fantástica valoración acerca de su reciente estancia en Atzavara Hotel & Spa ¡Hasta pronto!

10/10 – Utmerket

Laura

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Todo muy limpio habitacion muy grande personal muy bien volveremos a repetir
Bodde her 1 natt i februar 2024
Svar fra Guest Experience Agent. den 29. feb. 2024
EstimadaLaura, Todo el equipo le agradece enormemente su valoración. Estaremos encantados de volverle a dar la bienvenida en Atzavara Hotel & Spa. Cordialmente,

10/10 – Utmerket

giacomo

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Spettacolare
Bodde her 4 netter i februar 2024
Svar fra Guest Experience Agent den 29. feb. 2024
Gentile Giacomo, Grazie mille per la sua fantastica recensione sul suo recente soggiorno all’ Atzavara Hotel & SPA. A presto!

6/10 – Grei

RLM

Forretningsreisende
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
Slechte service
Zowel in- als uitchecken duurt veel te lang. Inchecken meer dan 20 minuten moeten wachten en uitchecken meer dan 15 minuten. Vervolgens krijg je tijdens het inchecken tips over dingen te doen in het hotel maar dat blijkt dan afgehuurd te zijn door 1 bedrijf. Erg slecht!
Bodde her 1 natt i januar 2024
Svar fra Guest Experience Agent den 29. feb. 2024
Geachte Meneer RLM Bedankt voor de beoordeling van uw recente verblijf in het Atzavara Hotel & SPA. Ons team dankt u voor uw kwalificatie omdat wij voortdurend werken aan het verbeteren van onze diensten en faciliteiten.Onze excuses voor het eventuele ongemak dat u tijdens deze specifieke gelegenheid heeft ondervonden.In de hoop u weer te mogen verwelkomen, wensen wij u een fijne dag toe.Hartelijke groeten.

10/10 – Utmerket

Joan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra Guest Experience Agent den 29. feb. 2024
Estimado Joan, Muchas gracias por su valoración. Estamos encantados de saber que ha disfrutado de su estancia en Atzavara Hotel & Spa. Muy cordialmente,

8/10 – Bra

Christoffer

Bodde her 2 netter i februar 2024
Svar fra Guest Experience Agent den 29. feb. 2024
Estimado Sr. Christoffer, Muchas gracias por su valoración. Estamos encantados de saber que ha disfrutado de su estancia en Atzavara Hotel & Spa. Muy cordialmente,

10/10 – Utmerket

Ayari og Tunis

Bodde her 2 netter i februar 2024
Svar fra Guest Experience Agent. den 24. mars 2024
Estimada Ayari, Todo el equipo le agradece enormemente su valoración. Estaremos encantados de volverle a dar la bienvenida en Atzavara Hotel & Spa. Cordialmente,

10/10 – Utmerket

Hugo F

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Todo perfecto, hotel precioso,y personal encantandor Apenas 2 notas El Roomservice no estaba disponible(se suponía que estaba 24h) y la habitación estaba demasiado caliente(no era posible bajar la temperatura) Pero todo lo demás, increíble. Vistas únicas y preciosas
Bodde her 1 natt i november 2023

10/10 – Utmerket

jean-paul

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Cadre superbe et personnel tres a l ecoute Manque d information pour les spectacles en soiree c est domage
Bodde her 3 netter i november 2023

10/10 – Utmerket

Carles

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2023
Svar fra Guest Experience Agent den 22. nov. 2023
Estimat/da Sr.CarlesTot l’equip li agraeix enormement la seva valoració. Estarem encantats de donar-li altre cop la benvinguda a l’AtzavaraCordialment,Guest Experience Agent.

10/10 – Utmerket

Carsten

Bodde her 1 natt i november 2023
Svar fra Guest Experience Agent den 22. nov. 2023
Dear Mr.Carsten,Thank you for your fantastic feedback about your recent stay. See you soon!Guest Experience Agent

10/10 – Utmerket

Isabel

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Excel·lent hotel
Bodde her 3 netter i november 2023
Svar fra Guest Experience Agent den 9. nov. 2023
Estimada Sra.Isabel, Muchas gracias por su fantástica valoración acerca de su reciente estancia en nuestro hotel. ¡Hasta pronto! Guest Experience Agent

10/10 – Utmerket

Hugo Filipe

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Increible
El Hotel es precioso, el staff muy bueno, simpático y alegre Las instalaciones dan increíbles, muy moderno y con un servicio 5* Solamente no puedo hablar del spa, porque infelizmente no tuve tiempo para disfrutarlo Una mención especial para el desayuno, súper completo y el espacio es muy bonito. Muchas gracias a todo el staff
Bodde her 1 natt i november 2023
Svar fra Guest Experience Agent den 9. nov. 2023
Estimado Sr. Filipe, Muchas gracias por publicar esta fantástica valoración. Nos complace mucho saber que tuvo una estancia fenomenal y que disfrutó de la experiencia ATZAVARAEsperamos verle de nuevo en sus próximas vacaciones.Reciba un cordial saludo, Guest Experience Agent

10/10 – Utmerket

Yanis

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 6 netter i oktober 2023
Svar fra Guest Experience Agent den 22. nov. 2023
Cher M. Yanis, Merci beaucoup pour votre excellente note. Nous sommes ravis de savoir que vous avez apprécié votre séjour à lAtzavara Hotel Bien cordialement,Guest Experience Agent

10/10 – Utmerket

Sira

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i november 2023
Svar fra Guest Experience Agent den 22. nov. 2023
Chère Mme. Sira, Merci beaucoup pour votre fantastique évaluation de votre récent séjour à notre hôtelÀ bientôt!Guest Experience Agent

10/10 – Utmerket

Krister

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Amazing place and such a great service.
Bodde her 1 natt i oktober 2023
Svar fra Guest Experience Agent den 6. nov. 2023
Dear Krister,Thank you for rating Atzavara Hotel & Spa with a 10 from 10!Our entire staff works to provide the best possible experience for our guests and we are proud to know that we achieved this.Looking forward to welcoming you again, we wish you a happy day!

10/10 – Utmerket

Karim

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Hôtel magnifique
Bonjour, nous avons passé un agréable séjour dans cette hôtel juste magnifique avec une restauration au top le service est nickel. Du coup nous avons reprend longer nuit malheureusement je n’ai pas pu la prendre sur Hotel .com car les Chambre était indisponible c’est pourquoi j’ai pris une suite sur place encore merci à toute l’équipe c’est un très très bon hôtel
Bodde her 2 netter i oktober 2023
Svar fra Guest Experience Agent den 9. nov. 2023
Cher M. Karim, Merci beaucoup d'avoir pris le temps de partager votre expérience à lAQUA Hotel …… Tout notre personnel s'efforce de fournir les meilleures expériences possibles à nos clients et nous sommes fiers de savoir que nous lavons fait.En espérant vous accueillir à nouveau, nous vous souhaitons une bonne journée. Sincèrement,Guest Experience Agent

8/10 – Bra

Anne

Reiste med familie
Likte: Overnattingsstedets bygg og tilstand
Spacious and comfortable rooms. Dining onsite which is good because there isn’t much outside of the hotel. My family did walk to a grocery store which was about 15 mins away a few times. The pool area is amazing. Breakfast has a nice selection and was inclusive. What put me off was they refused to give me a box because I wasn’t “leaving for a flight”.. I ended up skipping breakfast that day. They did have laundry services there which I used without issue but at first when I tried to get someone to pick up my clothes and the sheet I filled out for it they told me I had to use the app. The app is very poorly designed so after struggling 1/2 an hour I just dropped it off at the front desk. I don’t understand why they wouldn’t just take someone’s order from their room. Anyways all in all it was a good stay just a few incidences which needed work.
Bodde her 4 netter i oktober 2023
Svar fra Guest Experience Agent den 9. nov. 2023
Dear Mrs. AnneThank you very much for taking the time to share your feedback regarding your recent stay in Atzavara Hotel & Spa and for choosing us for your holidays. Looking forward to welcoming you back again, we wish you a lovely day.

10/10 – Utmerket

Sara

Bodde her 2 netter i oktober 2023
Svar fra Guest Experience Agent den 6. nov. 2023
Dear Sara,Thank you for rating Atzavara Hotel & Spa with a 10 from 10!Our entire staff works to provide the best possible experience for our guests and we are proud to know that we achieved this.Looking forward to welcoming you again, we wish you a happy day!

10/10 – Utmerket

jenn

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The property is gorgeous. We had a suite that included a private terrace and pool which was stunning. The main pool area is beautiful as well. The breakfast buffet has a wide assortment. The minor negatives are; the hallways are very dark at night and the hallway carpets were really dirty.
Bodde her 4 netter i oktober 2023
Svar fra Guest Experience Agent den 22. okt. 2023
Dear Mrs. Jen,Thank you for your excellent rating. We are delighted to know that you have enjoyed your stay at Atzavara Yours sincerely,

10/10 – Utmerket

Angel David

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i oktober 2023
Svar fra Guest Experience Agent den 6. nov. 2023
Estimado Sr. Angel David,Las valoraciones de nuestros clientes son muy importantes para nosotros y, cuando son tan positivas como la suya, nos motivan enormemente en nuestro trabajo diario.Una vez más gracias por la confianza depositada en Atzavara Hotel & Spa y hasta muy pronto.Saludos cordiales,

8/10 – Bra

NILS

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bytte hotel
Mycket bra hotellrum. Dålig variation på frukost, lunch o middag, saknas ”krydda” på maten
Bodde her 10 netter i september 2023
Svar fra Guest Experience Agent den 22. okt. 2023
Dear Mr. Nils.Thanks for sharing your experience at Atzavara Warm regardsGuest Experience Agent

6/10 – Grei

Inès

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Bon séjour dans l’ensemble mais…
L’hôtel est absolument sublime, tout est très moderne, très joli, autant les espaces communs que les chambres. Malheureusement il y a également pas mal d’aspects négatifs que je tiens a souligner pour les prochains résidents : 1. Les chambres ne sont pas du tout insonorisés, c’est à dire que vous entendez absolument tout ce qui se passe dans le couloir et les chambres adjacentes, vous entendez également la musique diffusée dans les couleurs. C’est vraiment la grosse bête noir de cette hôtel si cous venez vous reposer vous allez être déçu c’est extrêmement bruyant. 2. Il y a 4 ascenseurs qui fonctionnent très mal, nous devions parfois attendre plus de 5-10 min pour voir arriver l’ascenseur à notre étage. 3. Le buffet est bon, la nourriture est particulièrement qualitative mais tellement répétitif qu’au bout de 3/4 jours nous nous sommes lassés. Le buffet du petit déjeuner est exactement le même tous les jours. Le prix des softs est exorbitant : 3.50€ pour un cocoa 237ml. 4. Le coin piscine « adult only » est finalement bien plus bruyant que les autres coins piscine, c’est très dommage. 5. Le ménage est extrêmement mal fait, le sol n’a jamais été nettoyé et les verres étaient rarement changés… De plus, la dame de ménage nous a pris notre carte de la chambre que nous avions laisser dans la chambre, deux fois, pourquoi ? nous n’avons pas eu d’explication. Dans l’ensemble c’était quand même un bon séjour, nous avons eu un super temps début octobre.
Bodde her 10 netter i september 2023
Svar fra Guest Experience Agent den 22. okt. 2023
Chère Mme. Inès, Tout d'abord merci d'avoir partagé votre expérience à notre hotel et pour vos commentaires constructifs, sans doute que cela va nous faire améliorer, merci beaucoup.Merci pour votre confiance et j'espère que nous vous accueillerons à nouveau bientôt.Cordiales salutations.

6/10 – Grei

Blaithin

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
Hotel room was clean and big enough . Service not the best ..very slow and had to keep looking for someone if I needed something in the pool area …foof for breakfast was ok could have more of a variety and should allow to bring food up to your own room without asking ..
Bodde her 4 netter i oktober 2023
Svar fra Guest Experience Agent den 22. okt. 2023
Dear Mr. Blaithin, Thank you for your feedback about your stay at Atzavara We are continuously working to improve our services and facilities. We apologize for any inconvenience that you may have experienced.Looking forward to welcoming you again. Yours sincerely,Guest Experience Agent

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fantastiskt hotell inifrån och ut. Fantastisk service och kommunikation personalen emellan, så att allt smidigt flöt på oavsett var i hotellet man var. Personalen uppmärksammade min födelsedag både i restaurangen och på rummet! Atzavara bjöd på en fantastisk upplevelse med det där lilla extra man söker på ett 5-stjärnigt hotell.
Bodde her 3 netter i oktober 2023
Svar fra Guest Experience Agent den 22. okt. 2023
Dear Mr. / Mrs.,Thank you so much for sharing your positive experiences during your stay at AQUA Hotel…….We strive for every guest to provide a wonderful moments and we are thrilled we could achieve this during your stay.Looking forward to welcoming you back again, we wish you a lovely day.Guest Experience Agent

6/10 – Grei

N

Forretningsreisende
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
For a supposedly 5 star experience this Hotel fell short on many levels. Check in total chaos - no system - in fact I stood for at least 10 minutes while staff stared at computer screens no acknowledgement of my presence - this was at 7pm to then discover my room was not ready. “Will be ready within the hour” luggage left in luggage room with a guy somewhat dour in demeanour and that was the start of a downhill experience. Returned to check in to find out exactly when the room would be ready (since apparently check in opens at 3pm..) Room now mysteriously available - apart from being new I was surprised there were no USB ports to charge phone and still relying on adaptors and plugs. Shower good but water escaped as door seal inadequate - Lots noise corridor outside. Comfy bed. Complimentary bottle water. Let’s go eat- Downstairs in the buffet restaurant chaos again- There’s a queue at the reception desk and a rather person less individual checking room cards- she neither says hello good evening or any other form of greeting “room” she shouts and types into her computer - Now have to wait to go to a table - queue no 2 Next arrives a rather tired looking lady wearing a headset. She doesn’t say hello either and whisks me off to a table but I tell her I would like to eat outside - I am sure she rolled her eyes in displeasure and quickly cleared a table and off she went - no bon appetite here - she’s worth watching for her interaction with other guests - In all avoid
Svar fra Guest Experience Agent den 22. okt. 2023
Dear Mr./Mrs. N, Thank you for sharing your opinion with us.At Atzavara we take pride in our excellent service, therefore, we sincerely regret that you did not receive this impression in your recent visit and we apologize for the inconvenience.We hope we are able to welcome you back to showcase you our true potential and to restore your faith in us.Yours sincerely,Guest Experience Agent

10/10 – Utmerket

Christian

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i september 2023
Svar fra Guest Experience Agent den 6. nov. 2023
Dear Christina,Thank you for rating Atzavara Hotel & Spa with a 10 from 10!Our entire staff works to provide the best possible experience for our guests and we are proud to know that we achieved this.Looking forward to welcoming you again, we wish you a happy day!

8/10 – Bra

Itay

Bodde her 2 netter i september 2023
Svar fra Guest Experience Agent den 22. nov. 2023
Dear Mr.Itay,Thank you for reviewing your recent stay with us. We are very pleased to know that you enjoyed the Atzavara Hotel experience. It would be a true pleasure to host you on your next holidays. Yours sincerely,Guest Experience Agent

6/10 – Grei

philippe

Bodde her 1 natt i september 2023

10/10 – Utmerket

Enes

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 6 netter i september 2023
Svar fra Guest Experience Agent den 6. nov. 2023
Dear Enes,Thank you for rating Atzavara Hotel & Spa with a 10 from 10!Our entire staff works to provide the best possible experience for our guests and we are proud to know that we achieved this.Looking forward to welcoming you again, we wish you a happy day.