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Anmeldelser av Tzam Poc Resort

3 out of 5
Tzam Poc Resort
Via Rural Santa Catarina Km. 6.5, Santa Catarina Palopo, Santa Catarina Palopo

Anmeldelser

8,2

Veldig bra

Rangering pĆ„ 10 āˆ’ Utmerket. 17 av totalt 37 anmeldelser." "
Rangering pĆ„ 8 āˆ’ Bra. 12 av totalt 37 anmeldelser." "
Rangering pĆ„ 6 āˆ’ Grei. 2 av totalt 37 anmeldelser." "
Rangering pĆ„ 4 āˆ’ DĆ„rlig. 4 av totalt 37 anmeldelser." "
Rangering pĆ„ 2 āˆ’ Forferdelig. 2 av totalt 37 anmeldelser." "

8,2/10

Renhold

8,8/10

Personale og service

7,6/10

Fasiliteter

8,0/10

Overnattingsstedets bygg og tilstand

7,6/10

MiljĆøvennlige lĆøsninger

Anmeldelser

8/10 ā€“ Bra

Juan

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Privileged location to enjoy stunning views. Relaxed atmosphere and friendly service. Prepare to negotiate plenty of stair. If driving, going up to the parking area can be challenging.

10/10 ā€“ Utmerket

Hoven

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nos gustĆ³ mucho tiene una vista preciosa
Bodde her 2 netter i november 2023

10/10 ā€“ Utmerket

ANA L

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Muchas gracias! Una muy feliz estancia
Extraordinario nivel de servicio y, sin duda, tiene de las mejores vistas del lago de AtitlĆ”n. La habitaciĆ³n fue extraordinaria, muy amplia y cĆ³moda, la tuna con vista al lago fue una grata sorpresa!!! El acceso puede ser complicada por la subida y las curvas cerradas para llegar al hotel, pero igual se puede resolver y el personal del hotel estĆ” al pendiente en todo momento para subsanar este tema.
Bodde her 2 netter i november 2023

2/10 ā€“ Forferdelig

Rodolfo

Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
PĆ©simo hotel!ā€¦
Cuartos con humedad, sucios, llenos de zancudos, araƱas y otros insectos, Ɣreas comunes descuidadas y sucias, pƩsimo hotel
Bodde her 2 netter i september 2023

10/10 ā€“ Utmerket

John

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
Excellent
Bodde her 1 natt i august 2022

2/10 ā€“ Forferdelig

Andres

Bodde her 1 natt i januar 2022

6/10 ā€“ Grei

Verifisert reisende

Reiste med partner
Likte: Renhold og personale og service
El acceso vehicular es complicado, y no hay seƱalizaciĆ³n al respecto.
Bodde her 1 natt i desember 2019
Svar fra Gerente General den 23. jan. 2020
Estimado cliente Le agradecemos por su comentario, tomaremos muy en cuenta su experiencia para poder mejorar en nuestro servicio. Atentamente.

10/10 ā€“ Utmerket

Verifisert reisende

Reiste med partner, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
El mejor servicio, siempre estuvieron atentos a nosotros y tienen de las mejores vistas hacia el lago.
Bodde her 1 natt i november 2019

8/10 ā€“ Bra

Claudia

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i august 2019

6/10 ā€“ Grei

Verifisert reisende

Reiste med partner
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Lo bueno: - Piscina con vista excepcional. - AtenciĆ³n del personal. - Desayuno. Lo malo: - Falta de mantenimiento en habitaciones. - Pocas opciones en el menĆŗ. - Precios de comida demasiado altos. - Sobrevalorado.
Bodde her 3 netter i september 2019

4/10 ā€“ DĆ„rlig

Verifisert reisende

Reiste med partner
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The property is very inaccessible , and the entrance is very dangerous .my car almost didnt made up the ramp.
Bodde her 3 netter i august 2019

8/10 ā€“ Bra

Eddy

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Buenas vistas al lago
Bodde her 2 netter i august 2019

8/10 ā€“ Bra

PAOLA

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Buen lugar para relajaciĆ³n, un vista hermosa, desayuno rico etc.
Bodde her 1 natt i april 2019

8/10 ā€“ Bra

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2019

10/10 ā€“ Utmerket

Michael

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Holiday
It was low season but we got grate service, upgrade, early breakfast, ride to the closest restaurant when their own was closed. It is not walk distance to the town, but it was the calm and nice surroundings that we was looking for.
Bodde her 2 netter i april 2019

10/10 ā€“ Utmerket

Verifisert reisende

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The property was absolutely amazing. Love every little corner. The views, the pool, the staff was wonderful. The only thing that I would have to say I need was a better WiFi. My room had no WiFi and I had to step out to actually use WiFi. But other than that I was overwhelmed with the beauty of the place.
Bodde her 1 natt i april 2019

8/10 ā€“ Bra

Verifisert reisende

Reiste med familie
Good view to the lake, but one wrong thing itā€™s how get the resort big hill, yo got have a 4x4 truck to get the hotel, no WiFi en the hotel
Bodde her 1 natt i mars 2019

8/10 ā€“ Bra

Verifisert reisende

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff at this property were amazing! When our taxi driver didn't show up on time to take us to the airport on the day we had to leave, the owner went out of his way to contact the father of one of his staff members to take us to the airport so we didn't miss our flight. Talk about going above and beyond! The breakfast every morning were amazing. everything that we ordered from the kitchen was delicious. we enjoyed the infinity pool and the hot tub, now only if we could have gotten some better weather to see the volcanoes more clearly. The rooms are not brand new but are nice and clean, the staff is top notch and make you feel like family. Would stay there again.
Bodde her 4 netter i februar 2019

10/10 ā€“ Utmerket

Verifisert reisende

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
My fiance and I had a fantastic stay at Tzam Poc Resort and highly recommend it. The staff is outstanding and the amenities are superb ā€” the infinity pool, the hot tub, the wood-burning sauna/steam room, the view from our private deck, a candle-lit dinner on our private deck overlooking the lake and volcanos, and beautiful breakfasts each morning on the glorious patio ā€”Ā we thoroughly enjoyed our stay. Our concierge, Darwin, is incredibly accommodating ā€” running up the stairs to our balcony to serve us cold cervesa upon our arrival to booking a private tour of the lake ā€”Ā he made sure every part of our stay was to our liking. The only negative comment we could make is the water pressure in the shower and lukewarm temperature could definitely improve.
Bodde her 3 netter i februar 2019
Svar fra Lucio M. den 22. feb. 2019
Dear customer. We thank you for the great comment about our services and accommodation. We told you that the issue of water pressure has been solved. We hope that your next visit will be better than the one you had. With much respect. Sincerely,

10/10 ā€“ Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Excelentes instalaciones y servicio. Silencio total, perfecto para disfrutar el paisaje y los entornos.
Bodde her 2 netter i januar 2019
Svar fra Lucio Mamberto den 8. feb. 2019
Estimado cliente. Le agradecemos mucho por sus comentarios, hacen que sigamos buscando la perfecciĆ³n para que la estadĆ­a con nosotros sea inolvidable. Esperamos que nos visite nuevamente. Saludos cordiales.

10/10 ā€“ Utmerket

Wendy

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Muy lindo todo, solo las cortinas en la maƱana no nos dejo dormir el reflejo del sol
Bodde her 2 netter i januar 2019
Svar fra General Manager den 2. feb. 2019
Estimada Le agradecemos por sus comentario. Nos agrada saber que su estadia haya sido placentera. Tomaremos en cuenta el asunto de las cortinas en la habitaciĆ³n. Atentamente.

10/10 ā€“ Utmerket

Kamilah og Calgary, CA

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Possibly the best hotel I have ever been to in my whole life
Bodde her 1 natt i august 2018

10/10 ā€“ Utmerket

Gilda

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Gran experiencia!!
Excelente muy bien atendidos
Bodde her 1 natt i juni 2018
Svar fra Lucio Mamberto den 4. juli 2018
Muy buen dia estimada cliente: Le agradecemos mucho sus comentarios. Nos motiva a seguir mejorando. Esperamos que vuelva a visitarnos. Muy agradecidos.

10/10 ā€“ Utmerket

Lesther og London

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Stunning views & great service
Tzampoc Resort has one of the best views of one of the most amazing places in the world! Its infinite pool gives you the chance to feel you are swimming into AtitlƔn lake from the heights and touch the three volcanoes surrounding the lake. With a resident Chef, food lives up to anyone`s expectations. Staff is helpful and polite. Accommodation spaces are clean and comfortable with a superb view and tasteful decoration. If you drive yourself there, just be aware that the entrance is just for the brave... better call the Manager and have one of the staff drive your car up the steep ramp!
Bodde her 1 natt i mai 2018
Svar fra Lucio Mamberto den 2. juli 2018
Dear Customer. Comments like these are what motivate us a lot to keep improving and to give a better service every time. How nice to know that your stay was pleasant. We hope you visit us again soon. Best regards.

10/10 ā€“ Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
ESPECTACULAR!
El perfecto lugar para descansar y relajarse en las perfectas instalaciones con la mejor vista de Atitlan
Bodde her 1 natt i februar 2018
Svar fra Gerente den 22. feb. 2018
Estimado cliente. Le agradecemos mucho por su opiniĆ³n. Estamos muy satisfechos que haya tenido una buena estancia en Tzampoc y disfrutar de las maravillas del Lago de AtitlĆ”n. Gracias a estos tipos de comentarios nos animamos mĆ”s en mejorar nuestros servicios. Una vez mĆ”s las gracias. Atentamente.

10/10 ā€“ Utmerket

Lorena Alejandra

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2018
Svar fra Admin den 17. jan. 2018
Agradecemos mucho tu opiniĆ³n estimada cliente. Esperamos que hayas tenido una placentera estancia en Tzampoc Resort. Sera un gusto poder alojarla nuevamente. Saludos cordiales

8/10 ā€“ Bra

Edgardo og Mexico City

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
La mejor vista del lago AtitlƔn y de los Volcanes
Muy agradable estancia en el Tzam Poc, extraordinarias vistas del Lago y los Volcanes. AtmĆ³sfera muy agradable, privada, familiar, el personal sumamente amable y servicial. Deliciosos desayunos (pero no tiene servicio de comida ni cena). Muy complicado de salir del hotel o regresar a pie por una pendiente muy pronunciada, pero el Hotel lo resuelve con traslados en la pick up a donde uno lo necesite, es sĆ³lo avisar y ponerse de acuerdo. Se siente uno como invitado a una casa familiar. Muy contentos de nuestra estancia en este lugar.
Bodde her 3 netter i november 2017
Svar fra Eli Cun den 25. nov. 2017
Muy agradecidos por su comentario. Estamos trabajando para poder solucionar el problema de la comida para almuerzos y cenas. Que satisfechos nos sentimos que su estancia haya sido placentera. SerĆ” un gusto poder alojarlos nuevamente, ojala con mejoras en nuestros servicios.

4/10 ā€“ DĆ„rlig

Jose og Guatemala

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Hotel is far away from the reality of the pictures
The pictures was posted in another time and situation of the hotel. Your driving skills just to get there have to be 9 of 10, Infrastructure was completly in abandond, the pool is no clean as you ser on the picture.
Bodde her 1 natt i oktober 2017
Svar fra General Manager den 2. nov. 2017
Thank you very much for your constructive comments. Unfortunately they decided not to stay at the Resort and not enjoy the great morning of the next day accompanied by our incredible breakfast. We remind you that you did not have a penalty for leaving the accommodation the same day. We hope that in a next opportunity we can fill your expectations. Best regards.

4/10 ā€“ DĆ„rlig

Kris

Likte ikke: Renhold og personale og service
Quiet and somewhat remote.
The hotel is out of the main town of Panajachel which makes it quiet. The restaurants are quite far away but the place had a kitchen. We bought food in the supermarket in Pana and cooked for ourselves. The kitchen in the suite was under stocked however and we had to request everything (plates, cutlery,pots etc). They did oblige however. The view was fabulous. The hotel was high on a hill overlooking the lake. The room we had was ok but did have ants in the kitchen (so we learned to store all food in the fridge). Hot water was present but the regulator was off so you were too hot or too cold. Towels and sheets were spotless but the shower could have been cleaned better. Overall the room was ok but I thought that it was overpriced for the condition of the hotel which needed new paint, had outdated lighting and plumbing.

8/10 ā€“ Bra

paul

Likte: Renhold, personale og service og romkomfort
Great views and lovely pool are main features.
A bit disorganized and casual especially when local manager is off duty. Hotel facilities alone do not justify high price but views are superb.

4/10 ā€“ DĆ„rlig

Verifisert reisende

Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Not with the price
There are many other places on the lake that are better than this place for less money. Spend your time there. The facilities are outdated and in need of repair. The pictures aren't what it looks like.

10/10 ā€“ Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Jewel above Lake Atitlan
Stunning views. Like being suspended between sky and lake. Isolated and yet close to town. Wonderful!

8/10 ā€“ Bra

ricardo og mexico

Likte: Personale og service
la vista es espectacular
de panajachel debes tomar un taxi para que te lleve al hotel, cobran 10 dlls,no mas, ya que llegas te dejan abajo, la subida es pesada peo puedes hablar la hotel para que bajen por ti, durante mi estancia no hubo servicio de restaurante ni bar, pero si venden cervezas y te ofrecen ir ellos por tu comida al pueblo mas cercano lo cual esta perfecto con esas vistas no debes moverte del hotel. El desayuno es rico y si lo tomas en la terraza la vista vuelve a ser espectacular

8/10 ā€“ Bra

CĆ©sar og Europa

Likte: Renhold og personale og service
Likte ikke: Romkomfort
Hotel con vistas
El personal es muy atento y el hotel tiene magnĆ­ficas vistas. Buen desayuno. Sin embargo carece de algo esencial hoy, wifi en habitaciones o por lo menos en zonas comunes. Muy amablemente ofrecen su despacho para conectarse a internet pero es incĆ³modo sobretodo si se ha de trabajar o se necesita estar conectado durante un largo rato. Un router repetidor o varios es una buena soluciĆ³n y barata.

10/10 ā€“ Utmerket

Susan

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Amazing view and delicious breakfast
This is our second visit to the Tzam Poc! The view is amazing and the staff is very hospitable! The owner Lucio is very helpful and personable! We will stay there again!

8/10 ā€“ Bra

MARIA JOSE og Guatemala

Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
La vista del hotel es hermosisima, por el precio hay que mejorar las habitaciones y poner restaurante. El desayuno muy bueno y completo

10/10 ā€“ Utmerket

Sonia

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
The place is spectacular!!!!
I love you the view from the hotel...morning breakfast was delicious...