Items occasionally come back from the laundry company having fallen foul of one of their machines and have a stain. All are folded but things such as sheets, duvet covers and pillow slips are unfolded in order to make the beds. But towels are simply hung up so, if there is a stain on the inside, it is not seen by our staff. Like most hotels, our ensuites carry a notice asking guests to avoid the waste of unnecessary laundry by hanging up anything that they are prepared to reuse whilst putting anything they want to be changed in the bath or shower tray. This gentleman obviously has the common sense necessary to understand the system - but equally obviously preferred to leave the offending item hung up so that he could even put quote marks on 'service' as if the staff were derelict in their duty during the three whole days of his stay. And as for "The 'Full Monty' breakfast, is not what I would recommend" we would love to know just one thing - Why? - when our breakfast offering, on the many review platforms that allow marks for individual facets, scores a resounding 9.1 out of 10. But then the overall mark of just 4 awarded against our average of 8 on this site is so far from the norm as to be, well, abnormal. One final thought: the client chose to title his review Ahmmm - surly such a curmudgeonly posting is at least deserving of a full Harrumph!

Readers are invited to judge the voracity of this gloomy review against the multitude of positive remarks and an average satisfaction mark of over twice Elvin's miserable 4 out of 10.But to answer and comment on some of his points we feel that the following to be fair:1. The kettle - kettles are emptied between each guest - but in any case, as kettles by their very purpose boil water every time that they are used, how could his kettle have had "a disgusting smell"? And as for being "too old" we cannot understand the comment - distinctly odd! We have however had a quick sniff, as have the current occupants of the room, and nothing could be found.2. Lack of fridge - Hotel rooms do not usually have a fridge. Many up-market and chain hotels do however have mini-bars - but they are not to store clients' own items - they are their to sell overpriced drinks!3. Breakfast - no, we do not use a buffet, we have table service which most of our guests applaud. The main reason for liking a buffet is so that heavy eaters can take as much as they like - but our table service compensates that by our offer of our Jurassic - a doubled up version of our already very full Full Monty - at no extra cost! And on REview Sites that have Itemised marking our Breakfast offering scores the astounding avaerage of over 9 out of 10.Re. 4 and 5 below - Elvin's reservation was received on the 5th July at 10:57. At 11:41, just 44 minutes later he received an email from us which, apart from offering our greatly reduced car ferry pricing, gave a great deal of information including in respect of matters that he now criticises. And we know that he received that email as he then contacted us in respect that it did not mention that he was bringing his dog.4. No Lunch or Dinner - the following wording was in the email - The demand for Evening Dinners has decreased to such an extent that their provision is no longer financially viable. Please note therefore that, with the exceptions of Christmas, Twixmas and the New Year plus any time when the Wight hosts any large group, we now cater only for Breakfast. We have however arranged for our guests to receive a 10% discount (on food only) in 6 restaurants that are within walking distance.5. This was surprising for a 4 Star hotel - again the following wording - The Wight is NOT a 4 Star “HOTEL” – it has a 4 Star “GUEST ACCOMMODATION” rating. Until mid-September 2014 the Wight was in the top 1% of 2 Star hotels in the country but we then asked to be re-graded as “Guest Accommodation” (which sits between “Guest House” and “Hotel”) as we felt that it more accurately described our core business. On re-inspection we were awarded a 4 Star “Guest Accommodation” accreditation. Since then we regret that we have had a handful of guests arrive thinking that they would be staying in a 4 Star Hotel – utterly ridiculous as our terms are lower than many of the Island’s guest houses and the only two 4 Star Hotels on the whole Island charge between 2.5

It needs to be pointed out that the room in question was one of our "Budget" range of Small Doubles and Small Twins - after which we have in ascending size (and obviously price) Standard, Superior, Large and even Four Poster Suite and a Two Bedroomed Suite. In respect of the bathroom being "a little small" we entirely agree - but the photgraphs of these rooms shows the smallness of those ensuites and the email that we send out on receipt of such a reservation hammers it home with the wording that their ensuites are "very small bu functional".

All of our beds are bought as being "medium" in respect of fimness - as such they may not please everybody but they are acceptable to the vast majority of guests - witness how few comments appear in these reviews. We were having problems with the Jacuzzi at the time of Amanda's visit but all seems now to have been sorted.

Thank you so much for your kind review, we hope to see you again.