Nær stranden, buss til stranden (inkludert), solsenger og parasoller

Anmeldelser av DoubleTree by Hilton San Juan

4 out of 5
DoubleTree by Hilton San Juan
105 Avenida de Diego, San Juan

Anmeldelser

8,8

Utmerket

Rangering på 10 − Utmerket. 617 av totalt 1006 anmeldelser." "
Rangering på 8 − Bra. 240 av totalt 1006 anmeldelser." "
Rangering på 6 − Grei. 74 av totalt 1006 anmeldelser." "
Rangering på 4 − Dårlig. 32 av totalt 1006 anmeldelser." "
Rangering på 2 − Forferdelig. 43 av totalt 1006 anmeldelser." "

9,2/10

Renhold

9,0/10

Personale og service

8,8/10

Fasiliteter

9,0/10

Overnattingsstedets bygg og tilstand

8,8/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Tove

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fint hotell, kan anbefales.
Fint hotell. Rent og gode senger. Ikke langt fra egen strand, bra steder å spise i nærheten. God service. Har bodd her flere ganger.
Bodde her 3 netter i juni 2019
Svar fra Reservations Dept. den 18. sep. 2019
Thank you for staying with us! We are glad you enjoy your stay with us, hope to see you soon!

10/10 – Utmerket

Domingo og Yonkers

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Convenient and supermarket accross from hotel. Staff very friendly and helpful. I will stay again.
Bodde her 3 netter i mars 2024
Svar fra Doubletree San Juan den 15. mai 2024
We were thrilled to read your review Domingo! We're so glad you enjoyed your stay, and we can't wait to welcome you back soon!

8/10 – Bra

Daniella

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i mai 2024
Svar fra Doubletree San Juan den 15. mai 2024
Thank you for your review Daniella! We're so happy you had a great stay.

10/10 – Utmerket

Runier og Lawrence

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
.
Bodde her 1 natt i mai 2024
Svar fra Doubletree San Juan den 13. mai 2024
Saludos Runier, Thanks for your feedback. Hope to see you soon!

8/10 – Bra

Lillian

Likte: Renhold og personale og service
I was there 5 days. The staff is AWESOME. Estafania and Christian are so kind. The front desk was great. Cannot understand the complaints! I had a birthday while there and returned to find a cake in my room. Who does that? Beautiful Souls! GREAT time at this hotel!!
Bodde her 4 netter i april 2024
Svar fra Doubletree San Juan den 11. mai 2024
Saludos Lillian, Thanks for sharing your experience with us! We're glad that you enjoyed your stay with us! Hope to see you soon on your next visit!

6/10 – Grei

Sylvester

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra Doubletree San Juan den 10. mai 2024
Thank you for your review Sylvester, we'd love to hear your thoughts on how we can improve. Please don't hesitate to reach out to us.

8/10 – Bra

Julie

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Had a great stay at the double tree in San Juan. I was working from vacay and the WiFi was out for nearly 36 hours during our stay. Not the end of the world. Staff was lovely and kind, and welcoming. Shout out to Margarita and Paula who took awesome care of us.
Bodde her 7 netter i april 2024
Svar fra Doubletree San Juan den 8. mai 2024
Saludos Julie, Thanks for your feedback. We apologize for the inconvenience of the WIFI, but we're happy to hear that you enjoy your stay with us. Hope to see you again!

8/10 – Bra

gladys

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Muy seguro y el luguar muy tranquilo
Bodde her 3 netter i mai 2024
Svar fra Doubletree San Juan den 7. mai 2024
Saludos Gladys, ¡Gracias por su comentario! Esperamos que regrese pronto.

8/10 – Bra

Cesar og Aguadilla

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
No cookies. No bottles of water in the room.
Bodde her 1 natt i mai 2024
Svar fra Doubletree San Juan den 6. mai 2024
Thank you for your feedback Cesar. We sincerely apologize for this inconvenience. We're always working to improve our guest experience, and your feedback helps us do that. We hope you'll give us another chance to show you our best in the future.

6/10 – Grei

Kevin

Reiste med partner
Likte: Renhold og personale og service
No WIFi for majority of our stay
Bodde her 5 netter i april 2024
Svar fra Doubletree San Juan den 6. mai 2024
Thank you for your feedback Kevin and for bringing this to our attention. We apologize for the inconvenience. We're confident that your future stays with us will be exceptional.

10/10 – Utmerket

LUIS JOEL

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Los precios accesibles,excelente servicio,excelentes facilidades.
Bodde her 1 natt i april 2024
Svar fra Doubletree San Juan den 3. mai 2024
Gracias por tus palabras Luis Joel! Nos a tanta alegría escuchar que la pasaste bien con nosotros. ¡Esperamos tenerte de vuelta pronto!

8/10 – Bra

Brenda Allen

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very nice staff and good service in the restaurants.
Bodde her 5 netter i april 2024
Svar fra Doubletree San Juan den 3. mai 2024
Thank you for recognizing our staff Brenda! Providing excellent service is a priority for us, and we're happy to hear we achieved that. Come back soon!

8/10 – Bra

Kelvina

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I enjoyed the stay. I was skeptical about the restaurant on site but the food was really good. The staff was very nice and the pool and jacuzzi were clean and fun. I will stay again.
Bodde her 3 netter i april 2024
Svar fra Doubletree San Juan den 3. mai 2024
We're thrilled you enjoyed your stay Kelvina, especially the food! We take pride in our restaurant, and it's wonderful to hear it exceeded your expectations. The staff will be happy to hear about the kind words as well. We look forward to seeing you again!

10/10 – Utmerket

Crystal

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
.
Bodde her 3 netter i april 2024
Svar fra Doubletree San Juan den 30. apr. 2024
We were thrilled with your review Crystal! We're so glad you enjoyed your stay, and we can't wait to welcome you back soon!

10/10 – Utmerket

janeen

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I loved how I was accommodated with early check in and late check out
Bodde her 2 netter i april 2024
Svar fra Doubletree San Juan den 30. apr. 2024
Thank you for your review Janeen. We're so glad we could be flexible with your arrival and departure times! We're happy you enjoyed your stay.

10/10 – Utmerket

Cesar og Aguadilla

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Localización muy centrica cerca de playas, restaurantes y tiendas.
Bodde her 1 natt i april 2024
Svar fra Doubletree San Juan den 29. apr. 2024
Muchas gracias por tus palabras y por la reseña Cesar,nos enorgullece escuchar que disfrutaste la estadía y que la propiedad fue perfecta para ti. ¡Te esperamos pronto!

10/10 – Utmerket

Jennifer

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great hotel
Bodde her 2 netter i april 2024
Svar fra Doubletree San Juan den 26. apr. 2024
We were thrilled to read your review Jennifer! We're so glad you enjoyed your stay, and we can't wait to welcome you back soon

8/10 – Bra

Erlinda

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
hi, my stay was from 4/19-4/25 2024. I found the room to be small due to that there were 3 adults and one child in the room. I found it boring because the music was just english. it's Puerto Rico mind you they should have play some spanish music.there was only one restaurant that didn't service spanish/latin food. The vending machine and the ATM was out for the time I stayed.
Bodde her 6 netter i april 2024
Svar fra Dou den 27. apr. 2024
Thanks for sharing your feedback with us Erlinda. We’re sorry your experience didn’t match your expectations; it was an uncommon instance. Please feel free to reach out to our hotel manager, Michael Arroyo, with any further comments, concerns, or suggestions you wish to share.

10/10 – Utmerket

Janet

Bodde her 5 netter i april 2024
Svar fra Doubletree San Juan den 8. mai 2024
Saludos Janet, Thanks for your feedback! Hope to see you soon!

10/10 – Utmerket

Erika Marie

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was beautiful. The staff was extremely wonderful
Bodde her 4 netter i april 2024
Svar fra Doubletree San Juan den 16. apr. 2024
Thank you for taking the time to leave a review Erika. We're delighted you had a great stay, and that our staff made your experience even better! We hope to see you again soon!

10/10 – Utmerket

Shirah

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mars 2024
Svar fra Doubletree San Juan den 16. apr. 2024
It sounds like you had a fantastic time, and we appreciate you choosing us and can't wait to have you back Shirah!

10/10 – Utmerket

Gonzalo

Bodde her 2 netter i april 2024
Svar fra Doubletree San Juan den 3. mai 2024
We were thrilled to read your review Gonzalo! We're so glad you enjoyed your stay, and we can't wait to welcome you back soon.

10/10 – Utmerket

Ivy

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was such a perfect stay. We loved all of the amenities
Bodde her 1 natt i april 2024
Svar fra Doubletree San Juan den 13. apr. 2024
Thank you for your feedback Ivy! We're thrilled you took advantage of our amenities – that's what they're there for! We'd love to welcome you back for another enjoyable stay

10/10 – Utmerket

Wanda

Reiste med familie
Likte: Fasiliteter
Buen servicio en todo y todos muy felices y simpáticos
Bodde her 1 natt i april 2024
Svar fra Doubletree San Juan den 9. apr. 2024
Muchas gracias por tu compartirnos tu experiencia en nuestra propiedad Wanda; fue un verdadero placer tenerte con nosotros. ¡Esperamos tenerte de vuelta pronto!

4/10 – Dårlig

Maureen

Bodde her 1 natt i april 2024
Svar fra Doubletree San Juan den 29. apr. 2024
Thanks for sharing your feedback Maureen. We’re sorry to hear your experience didn’t match your expectations. Please feel free to contact our hotel manager, Michael Arroyo, with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

8/10 – Bra

Chris

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Across the street from supermarket.
Bodde her 4 netter i mars 2024
Svar fra Doubletree San Juan den 8. apr. 2024
Saludos Chris, Thanks for your feedback. Hope to see you on your next trip!

10/10 – Utmerket

Juan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Buena estadía
Bodde her 1 natt i april 2024
Svar fra Doubletree San Juan den 6. apr. 2024
Muchas gracias Juan, fue un placer tenerte con nosotros. ¡Esperamos tenerte de vuelta pronto!

10/10 – Utmerket

Sheraine og Pelham

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
So thankful for this property. The staff was extremely friendly and kind. I would visit again.
Bodde her 3 netter i mars 2024
Svar fra Doubletree San Juan den 5. apr. 2024
Thank you for your kind words Sheraine, we're so happy to hear you found our property and service wonderful, can't wait to have you back!

10/10 – Utmerket

Man Yi Marian

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Friendly staff, bus stop less than a block away
Bodde her 4 netter i mars 2024
Svar fra Doubletree San Juan den 5. apr. 2024
Thank you for your review Man Yi, it was a pleasure having you stay with us. We're looking forward to your next visit!

10/10 – Utmerket

Gustavo

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I love this property no complain Whatsoever eveything was beyond my expectation
Bodde her 1 natt i mars 2024
Svar fra Doubletree San Juan den 5. apr. 2024
¡Gracias Gustavo! We were thrilled to read your review! We're so glad you enjoyed your stay, and we can't wait to welcome you back soon

8/10 – Bra

Lina og MIAMI

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Pictures maximize a lot the amenities and room spaces. Very tiny rooms nothing like the pictures. Pool is also very small.
Bodde her 4 netter i mars 2024
Svar fra Doubletree San Juan den 1. apr. 2024
Saludos Lina, Thanks for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to our hotel manager, Michael Arroyo, with any further comments, concerns, or suggestions you wish to share.

8/10 – Bra

Jorge og Guatemala

Reiste med familie
Likte: Renhold
Deben dar mejor mantenimiento. Parece un poco descuidado el área de piscina y sanitarios.
Bodde her 1 natt i mars 2024
Svar fra Doubletree San Juan den 1. apr. 2024
Saludos Jorge, ¡Gracias por su comentario! Lamentamos que la estadía no haya cumplido sus expectativas. Por favor, si tiene alguna sugerencia puede comunicarse con nuestro gerente de operaciones, Michael Arroyo.

10/10 – Utmerket

Stacey

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
A nice stay before a cruise. Location was perfect and there is a grocery store across the street. Beach is walkable or they offer a golf cart shuttle.
Bodde her 1 natt i mars 2024
Svar fra Doubletree San Juan den 1. apr. 2024
Thank you for your feedback, Stacey. We're glad to hear our property was the perfect fit for your trip. We look forward to having you back with us soon!

10/10 – Utmerket

Eileen

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everyone was super helpful. Love this place
Bodde her 5 netter i mars 2024
Svar fra Doubletree San Juan den 30. mars 2024
Thank you for your kind words Eileen, we're beyond ecstatic to hear you had a wonderful stay in our property. Come back soon!

10/10 – Utmerket

Crystal

Bodde her 1 natt i mars 2024
Svar fra Doubletree San Juan den 27. mars 2024
Thank you for your great review Crystal, it was a pleasure having you with us and look forward to your next visit!

10/10 – Utmerket

Jeffrey

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
.
Bodde her 1 natt i mars 2024
Svar fra Doubletree San Juan den 25. mars 2024
Saludos Jeffrey, Thanks for your feedback! Hope to see you soon!

8/10 – Bra

Dr. Travis

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
It was cool. Nothing to brag about.
Bodde her 2 netter i februar 2024
Svar fra Doubletree San Juan den 23. mars 2024
Thank you for your review Dr.Travis, we look forward to your next visit!

2/10 – Forferdelig

Benjamin

Forretningsreisende
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
I was kicked off the property first day and banded with no real reason and no investigation as to why. One of the staff members started to crying and said that she was scared of me for no reason and I was booted. Trash customer service.
Bodde her 5 netter i februar 2024
Svar fra Doubletree San Juan den 22. mars 2024
Please feel free to contact our hotel manager, Michael Arroyo, with any further comments, concerns or questions.

10/10 – Utmerket

Hilda

Bodde her 1 natt i mars 2024
Svar fra Doubletree San Juan den 4. apr. 2024
Thank you for your review Hilda, and for choosing our property for your PR stay. Can't wait to have you back!

10/10 – Utmerket

Ann Marie

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excellent location!
Bodde her 2 netter i mars 2024
Svar fra Doubletree San Juan den 12. mars 2024
Thank you for your review Ann Marie, and for choosing Doubletree San Juan for your PR stay! We're happy to know our hotel was a perfect fit for you. Hope to see you back soon!

10/10 – Utmerket

John og Brookfield

Bodde her 1 natt i mars 2024
Svar fra Doubletree San Juan den 4. mars 2024
Thank you for your review John, we can't wait to have you back with us!

8/10 – Bra

Marquita A. og South Holland

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Lovely hotel and well maintained.
Bodde her 4 netter i februar 2024
Svar fra Doubletree San Juan den 29. feb. 2024
Thank you for your review Marquita, we’re so happy that you enjoyed yourself. Come back soon!

10/10 – Utmerket

Amy

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel was clean and well kept. Staff was helpful and friendly. There are many restaurants within walking distance.
Bodde her 4 netter i februar 2024
Svar fra Doubletree San Juan den 29. feb. 2024
Thank you for your review Amy, we are happy to hear our hotel was a perfect fit for your trip to PR. We look forward to having you back with us soon!

10/10 – Utmerket

Russell

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very pleased with my stay. Furnish ride to beach where they have towels on location.
Bodde her 3 netter i februar 2024
Svar fra Doubletree San Juan den 20. feb. 2024
Thank you for your feedback Russell, and for choosing Doubletree San Juan for your visit to PR. We look forward to having you back soon!

10/10 – Utmerket

Andrew Jason

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 7 netter i januar 2024
Svar fra Doubletree San Juan den 19. feb. 2024
Thank you for your feedback Andrew, we look forward to having you back soon!

2/10 – Forferdelig

Erica

Reiste med familie
Likte: Renhold
Likte ikke: Personale og service og fasiliteter
I have stayed at this hotel before . First time was a better experience and I even found a roach the first time ; but this visit was the last time . The beach attendant was super rude and I’m surprised they let him be employed there . Walls are paper thin and you can hear hallway noises and house keeping vacuums and talking . Mentioned the rude attendant at check out and they didn’t ask for more information, they just said oh well . Never will I stay here again .
Bodde her 1 natt i februar 2024
Svar fra Doubletree San Juan den 17. feb. 2024
Thanks for sharing your feedback Erica, we’re sorry your experience was not up to standard. It was an uncommon instance, and will use the feedback to make us better and to ensure this doesn’t happen again.

10/10 – Utmerket

AMANDA og Enid

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We had a great stay at Doubletree San Juan. Conveniently located across the street from a market (food and liquor), and several restaurants and shopping. We were able to use hotel bicycles to explore Old San Juan (there is a pretty good bike path most of the way) for a couple hours. The hotel was about 3 blocks from the beach, but there is a free shuttle to take you back and forth, as well as lounge chairs and umbrellas available for free to guests on the beach. The room was very clean and modern and the bed was very comfortable as well. Overall a great stay and we would stay again if in San Juan.
Svar fra Doubletree San Juan den 15. feb. 2024
Thanks so much for your kind words Amanda, your support means the world to us We're glad to hear you felt so welcome and taken care of in our property. We hope to see you again soon!

8/10 – Bra

Ann

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i februar 2024
Svar fra Doubletree San Juan den 15. feb. 2024
Thank you for your review Ann, and for choosing our property for your visit to PR. We hope to see you soon!

10/10 – Utmerket

Michael

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Overall great place to stay
Bodde her 2 netter i februar 2024
Svar fra Doubletree San Juan den 13. feb. 2024
Thank you for your 5-star review Michael, it was pleasure having you with us. Please be back soon!

10/10 – Utmerket

Chrissy

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i februar 2024
Svar fra Doubletree San Juan den 29. feb. 2024
Thank you for your review Chrissy, and thank you for choosing our property. We can't wait to your next visit!