Inngang

Anmeldelser av Signature San Francisco

3.5 out of 5
Signature San Francisco
259 7th Street, San Francisco, CA

Anmeldelser

7,8

Bra

Rangering på 10 − Utmerket. 366 av totalt 1004 anmeldelser." "
Rangering på 8 − Bra. 347 av totalt 1004 anmeldelser." "
Rangering på 6 − Grei. 148 av totalt 1004 anmeldelser." "
Rangering på 4 − Dårlig. 82 av totalt 1004 anmeldelser." "
Rangering på 2 − Forferdelig. 61 av totalt 1004 anmeldelser." "

8,2/10

Renhold

8,4/10

Personale og service

7,0/10

Fasiliteter

7,8/10

Overnattingsstedets bygg og tilstand

7,6/10

Miljøvennlige løsninger

Anmeldelser

4/10 – Dårlig

Trine

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Styr unna!
Beliggenheten var sentral, men med litt vel mange campere på fortauene rundt oss. Røyken av hasj lå tung i gatene rundt hotellet. Rommet var skittent, og små kryp trivdes der. Det var ingen heis. Frokosten var helt elendig. Det var loff og syltetøy… loffen var muggen 😲 Hvor har dette hotellet fått stjernene i fra? Kan men ikke stole på at det stemmer?
Bodde her 4 netter i juli 2023
Svar fra Customer Care Team den 21. juli 2023
Kjære Trine, vi beklager den skuffende opplevelsen du hadde under oppholdet. Vår beliggenhet i sentrum kommer med sine utfordringer, inkludert tilstedeværelsen av bobiler, og vi forstår hvordan dette kan påvirke den generelle atmosfæren. Vi tar renslighet svært alvorlig, og det er nedslående å høre at rommet ditt ikke oppfyller våre standarder. Vi vil ta opp dette problemet med vårt rengjøringsteam for å sikre at det ikke skjer igjen i fremtiden. Når det gjelder frokosten, beklager vi de begrensede alternativene som tilbys under oppholdet. Vi jobber kontinuerlig med å forbedre tilbudene våre, og tilbakemeldingene dine vil absolutt hjelpe oss med å gjøre nødvendige endringer for å gi gjestene våre en mer tilfredsstillende frokostopplevelse. Når det gjelder mangelen på heis, forstår vi at det kan være en ulempe, og vi vil gjøre vårt beste for å hjelpe gjestene med bagasjen under innsjekking og utsjekking. Takk for at du gjorde oss oppmerksom på disse problemene. Vi setter pris på tilbakemeldingen din, og den hjelper oss med å identifisere områder for forbedring. Vi håper å få en ny mulighet til å gi deg et bedre opphold dersom du velger å besøke igjen i fremtiden. Hvis du har ytterligere bekymringer, ikke nøl med å kontakte oss direkte. Din tilfredshet er viktig for oss.Best Regards, Signature San FranciscoCustomer Care Team

6/10 – Grei

Verifisert reisende

Reiste med familie
Likte: Personale og service
Ikke beste nabolaget
San Francisco er en flott by, men vi ble helt sjokkert over hvor mange hjemløse det er i byen. Jeg ville nok valgt et annet område å bo i hvis jeg skulle booket hotell på nytt. Vi ble anbefalt av taxisjåføren da vi kom til hotellet og ikke gå ut i området like ved på nattestid. Det var ganske skummelt på dagtid også. Du måtte gå veldig forsiktig for det var bæsj overalt på gaten. Dette er jo ikke hotellets feil, men greit å vite om. Vi reiste med tre ungdommer fra 12-17 år og de syntes det var ganske så ubehagelig. Først fikk vi hotellrom i kjelleren, så og si inne i parkeringshuset, og med kun et lite vindu. Vi fant noen insekter på gulvet som vi var veldig skeptisk til.. Vi sa fra om at vi ville bytte rom med en gang, men hotellet var fullt så vi fikk bytte neste dag. Da fikk vi et hotellrom i 2.etg og det var mye bedre. Frokosten var skuffende, men du finner toast, crossaint og frokostblanding der. Var veldig lite spiseområde.
Bodde her 3 netter i juli 2023
Svar fra Customer Care Team den 21. juli 2023
Kjære gjest, vi beklager eventuelle ulemper du har opplevd under oppholdet i San Francisco. Hjemløshet er virkelig et presserende problem i byen, og vi forstår at det kan være urovekkende for våre gjester. Selv om det er utenfor vår kontroll, anbefaler vi alltid våre gjester å utvise forsiktighet og være oppmerksomme på omgivelsene. Vi er glade for å høre at personalet vårt var i stand til å imøtekomme forespørselen om rombytte, og gi deg et mer komfortabelt og hyggelig opphold. Din komfort er vår høyeste prioritet, og vi beklager eventuelle innledende ulemper du har møtt. Når det gjelder frokost, setter vi pris på tilbakemeldingen din, og vi vil ta den i betraktning når vi kontinuerlig streber etter å forbedre tilbudene våre for å bedre møte våre gjesters behov. Takk for at du valgte å bli hos oss, og vi håper å få muligheten til å ønske deg velkommen tilbake i fremtiden. Hvis du har ytterligere spørsmål eller bekymringer, ikke nøl med å ta kontakt med oss. Din tilfredshet er viktig for oss.Best Regards, Signature San FranciscoCustomer Care Team

8/10 – Bra

Stian

Likte: Renhold og personale og service
Bra valuta for pengene!
Et helt ordinært hotell, men jeg fikk i aller høyeste grad valuta for pengene. I gangavstand fra Civil Centre-undergrunnsstasjon finner du dette hotellet. Få restauranter, puber og lignede i nabolaget, men med kort vei til offentlig transport er ikke det noe problem. Trivelig betjening og et rent rom med en behagelig seng. Jeg var lite på rommet, så kravene var ikke høye. Jeg fikk derfor veldig bra valuta for pengene.
Bodde her 1 natt i februar 2020
Svar fra Customer Care Team den 25. feb. 2020
Hi Stian, Thank you for your stellar rating and response. We are glad that you found good value for money and liked the overall location. Thank you for appreciating the cleanliness and bed. We hope that you will return to us soon! Best Regards, Signature San Francisco Customer Care Team

8/10 – Bra

Jan-Erik

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nyoppusset og flott. Litt liten plass når man skal spise frokost og utvalget noe lite. Ellers er hotellet helt topp
Bodde her 1 natt i juli 2019
Svar fra Guest Experience Manager den 5. aug. 2019
Hi Jan-Erik, We always love to hear from our guest. Thank you very much for your feedback we are glad you liked our new renovations and that you enjoyed your stay. We really appreciate your feedback about breakfast and the breakfast area and we certainly try to take your views on board, We look forward to welcoming you back the next time you are in the area. Best Regards, Signature Inn Customer Care Team

8/10 – Bra

Verifisert reisende

Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Renhold og personale og service
Fint hotell, men dropp frokosten.
Ok hotell, men styr unna frokost. Rommet var fin størrelse for en familie på 4. Standaren på rommet var bra. Nabolaget var kanskje litt tvilsomt, men etter å feriert i California i tre uker så ser en at det ikke er som hjemme i Norge. Vi opplevde aldri noe negativt her. Sykkelutleie rett ved siden av hotellet, dette anbefales hvis du virkelig ønsker å se San Fransisco.
Bodde her 3 netter i juni 2019
Svar fra Customer Care Team den 14. juli 2019
Dear guest, we are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating, thank you very much. We are happy to have satisfied you so well, and we hope to remain your hotel of choice here for future visits. Best Regards, Signature Inn Customer Care Team

10/10 – Utmerket

Unni

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice hotel with fresh, clean and nicely decorated rooms and friendly staff. Within 30 - 40 minute walking distance radius you will find a lot of great places to brunch, have dinner etc as well as reach the waterfront & Chinatown. Some people on this site complain about homeless people in the streets nearby, but this is common across San Francisco and not something to fault the hotel for. In daylight we felt safe walking in the streets nearby, while in the dark same precautions apply as anywhere else.
Bodde her 2 netter i mai 2019
Svar fra Guest Experience Manager den 20. mai 2019
Hey Unni, Thank you for choosing to stay with us. We are glad to know that you had a fabulous experience at the hotel. We do hope to see you again very soon for another comfortable stay during your next trip to the city. Best Regards, Signature Inn Customer Care Team

6/10 – Grei

Verifisert reisende

Likte: Renhold og personale og service
Standarden var enkel og grei. De hadde ei god seng noe som er viktig. Rommet var litt trangt og litt tungvint å bevege seg rundt i. Airconditionanlegget virket godt, men bråkte ganske kraftig. Det var litt lytt mellom rommene. Frokosten var svært enkel og bar preg av å være basert på en noe søt meny. Brødet var av typen fin til toast, men pålegg manglet. Til tross for dette ble vi da mette og fikk en grei start på dagen. Vi gikk en tur ut i gatene og så mye fattigdom i form av mange rusede og tiggende mennesker. De virgiet ikke agressive eller truende, men en skal nok være forsiktig ute nattestid. Alt i alt var vi godt fornøydd og hadde et opplevelsesrikt opphold en fascinerende storby. Alt i alt hadde vi et godt og opplevelsesrikt opphold i en fin og fascinefende storby.
Bodde her 2 netter i april 2019
Svar fra Customer Care Team den 4. juni 2019
Whilst we are pleased that you enjoyed a reasonable stay with us, we are sorry that you don’t seem to have had the fantastic experience that the vast majority of our guests do. We apologize for this, and hope that you will give us an opportunity to restore your confidence in us on a future visit. Thank you for taking the time to rate your stay.

8/10 – Bra

Mohsen

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Ty
Bodde her 1 natt i mai 2024

8/10 – Bra

Andrew

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Hotel under repair no elevator, very limited parking Lots of homeless people walking around and outside not very clean
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Rae

Great value, a tastefully renovated double room (203) comfortable bed and bedding, well, situated for walking. Breakfast was simple but appreciated. Staff helpful and friendly. Stayed one night only. No elevator, but they say they are installing one, so if stairs are an issue, ask for a lower floor.
Bodde her 1 natt i mai 2024

4/10 – Dårlig

Jasmin og Riverside

Reiste med familie og små barn
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Elevator was not working, stairs had carpet and very dirty. Toilet was not working, room was super small, limited parking space.
Bodde her 2 netter i mai 2024
Svar fra Customer Care Team den 22. mai 2024
Dear Guest,Thank you for bringing these issues to our attention. We sincerely apologize for the inconvenience and disappointment you experienced during your stay. It's unacceptable that the elevator was not working and the stairs were dirty. We are addressing these maintenance issues immediately to ensure they are resolved promptly.We're also sorry to hear about the problems with the toilet, the small room size, and the limited parking space. We understand how frustrating this must have been for you.Your feedback about cleanliness, amenities, and property conditions is deeply concerning, and we are taking steps to address these areas to prevent future occurrences.We truly appreciate your honesty and hope you will give us another chance to provide you with a much-improved experience in the future. Please feel free to reach out directly if there is anything else we can do for you.Best Regards, Signature San FranciscoCustomer Care Team

8/10 – Bra

Isabel

Likte ikke: Personale og service
Felt unsafe, bunkbeds were really close to each other. Very noisy at night.
Bodde her 3 netter i mai 2024
Svar fra Customer Care Team den 22. mai 2024
Hi Isabel,I'm sorry to hear about your experience. Your safety and comfort are our top priorities, and I apologize if you felt unsafe during your stay. We take these concerns seriously and will address them promptly. Additionally, we apologize for the noise and the discomfort caused by the bunk beds being too close together.Regarding your feedback about the staff and service, we strive to provide excellent customer service, and I'm sorry we fell short of your expectations. We will review your comments with our team to ensure we improve in this area.Your feedback is invaluable to us, and we appreciate you sharing your experience. If there's anything else you'd like to discuss or if there's anything we can do to make it up to you, please don't hesitate to reach out directly.Best Regards, Signature San FranciscoCustomer Care Team

8/10 – Bra

Alexander

Likte: Renhold og personale og service
2nd floor #203 noisy gets all the new customers voices footsteps n noise from the stairwell due to elevator being remodeled. Can hear people’s footsteps above n can hear the people next door in the bathroom reminds me of SRO living. Overall it’s great for the price.
Bodde her 5 netter i mai 2024
Svar fra Customer Care Team den 22. mai 2024
Hi Alexander,Thank you for your feedback. We apologize for the noise issues you experienced during your stay, especially due to the elevator being remodeled. We understand how disruptive this can be and regret any inconvenience caused. We will look into ways to minimize noise from the stairwell and improve sound insulation in the rooms to ensure a more peaceful stay for our guests. We appreciate your understanding and are glad to hear that overall, you found our hotel to be great for the price. Your feedback helps us improve, and we hope to have the opportunity to provide you with a more comfortable experience in the future.Best Regards, Signature San FranciscoCustomer Care Team

10/10 – Utmerket

RAUL

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Customer Care Team den 6. mai 2024
Hi RAUL,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Best Regards, Signature San FranciscoCustomer Care Team

10/10 – Utmerket

Elif

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Personnel de l’accueil très gentil Hôtel bien situer Parking privé mais attention limité Très mal isolé par contre Pas loin des transport
Bodde her 2 netter i april 2024
Svar fra Customer Care Team den 30. apr. 2024
Hi Elif,Thank you for sharing your feedback. We're pleased to hear that our reception staff was very friendly and that you liked our location and private parking, even if the latter had limited attention. We're sorry to hear that the hotel's insulation was inadequate, and we understand how important it is to have a quiet and comfortable environment. We'll look into ways to improve soundproofing to ensure a more peaceful stay for our guests. We're glad that you found the hotel's proximity to transportation convenient. If you have any other feedback or suggestions, we're always here to listen and improve. Thank you for choosing us, and we hope to welcome you back for a more seamless experience.Best Regards, Signature San FranciscoCustomer Care Team

10/10 – Utmerket

Miranda

Likte: Personale og service
Bodde her 1 natt i april 2024
Svar fra Customer Care Team den 23. apr. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 – Utmerket

Patricia

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
clean and safe for girls solo traveling
Bodde her 1 natt i april 2024
Svar fra Customer Care Team den 25. apr. 2024
Hi Patricia,Thank you for sharing your thoughts. We're delighted to hear that you found our hotel clean and safe, especially as a solo female traveler. Safety and cleanliness are top priorities for us, and it's reassuring to know that you felt secure during your stay. If there's anything we can do to make your future visits even more enjoyable or if you have any suggestions for improvement, we'd love to hear from you. We hope to welcome you back soon for another safe and pleasant stay. Thanks for choosing us!Best Regards, Signature San FranciscoCustomer Care Team

10/10 – Utmerket

Chiu

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The front desk staff are very helpful and friendly
Bodde her 2 netter i april 2024
Svar fra Customer Care Team den 15. apr. 2024
Dear guest, we're delighted to hear that you had a positive experience with our front desk staff! Providing helpful and friendly service is a top priority for us, and we're pleased that our team members were able to assist you during your stay. Your kind words will be shared with them as recognition of their efforts. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable experience in the future! If there's anything else we can assist you with, please don't hesitate to let us know.Best Regards, Signature San FranciscoCustomer Care Team

10/10 – Utmerket

Kelsey

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I liked how convenient the hotel booking and walkable the surrounding area was!
Bodde her 1 natt i mars 2024
Svar fra Customer Care Team den 3. apr. 2024
Hi Kelsey,We're thrilled to hear that you found our hotel booking process convenient and enjoyed the walkable surrounding area! Providing easy and accessible accommodations for our guests is a top priority, and we're delighted that you had a positive experience in this regard. Your satisfaction means the world to us, and we look forward to welcoming you back for another enjoyable stay in the future!Best Regards, Signature San FranciscoCustomer Care Team

10/10 – Utmerket

Francisco

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I recently stayed at the Signature SF and had a very pleasant stay. It's not a fancy hotel, but for the price point, I got my money's worth. My room was clean, quiet with decent room amenities. The front desk staff was very friendly and attentive when I needed something. I was coming in from out of town so wasn't too familiar with the location. But the hotel was within walking distance of a lot of the places I wanted to check out, or easily get a Lyft or Uber. I was able to park my car right across the street from the hotel with no problem. I would definitely stay at the Signature Hotel SF again.
Bodde her 1 natt i mars 2024
Svar fra Customer Care Team den 3. apr. 2024
Hi Francisco,Thank you for choosing to stay with us at the Signature SF, and for sharing your wonderful experience! We're delighted to hear that you had a pleasant stay and found value in our accommodations. Providing clean, quiet rooms with decent amenities at an affordable price is what we aim for, and we're thrilled that we met your expectations. It's great to hear that our front desk staff were friendly and attentive to your needs, and we're glad you found our location convenient for exploring the city. We understand the importance of easy parking options, and we're pleased that you had no trouble finding a spot across the street from the hotel. We truly appreciate your recommendation and look forward to welcoming you back on your next visit to San Francisco!Best Regards, Signature San FranciscoCustomer Care Team

10/10 – Utmerket

Gunjan

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very good staff
Bodde her 2 netter i mars 2024
Svar fra Customer Care Team den 1. apr. 2024
Hi Gunjan,Thank you for your positive feedback regarding our staff. We're delighted to hear that you had a very good experience with our team during your stay. Providing exceptional service is our top priority, and we're thrilled that our staff's efforts made a positive impact on your visit. Your kind words will be shared with our team as encouragement to continue delivering outstanding service to all our guests. We look forward to welcoming you back to our hotel in the future.Best Regards, Signature San FranciscoCustomer Care Team

10/10 – Utmerket

Yassellys

Likte: Personale og service
Bodde her 1 natt i mars 2024
Svar fra Customer Care Team den 28. mars 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 – Dårlig

LAP KAN

Reiste med partner
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The room is so small that two of us can barely open our suitcases. Toilet was not properly cleaned when we got our room. The hotel has quite some distance from actual city centre or metro station, and the area is sketchy in the evening. Lift (elevator) was not available during out stay, and in the foreseeable future. We had been assigned with a room on 3rd floor (US counting, ground floor 2 level) so we have to move our suitcases with stairs. We saw mechanics installing the lift, which is far from done. And the hotel did Not mention anything on No Lift in the booking page or confirmation! The young man who work at night is nice though; which is the only good about this hotel.
Bodde her 3 netter i mars 2024
Svar fra Customer Care Team den 26. mars 2024
Hi LAP,We appreciate your detailed feedback regarding your recent stay at our hotel. We sincerely apologize for the inconvenience caused by the size of the room, cleanliness issues, and the distance from the city center. We understand the importance of a comfortable stay and are actively working to address these concerns. Regarding the lift situation, we regret any inconvenience caused by its unavailability, and we're working diligently to complete the installation. Moving forward, we will ensure that all relevant information, including any ongoing renovations, is clearly communicated on our booking page. We're delighted to hear that our night staff provided excellent service, and we will pass along your compliments to them. Your feedback is invaluable to us as we strive to improve our property conditions and facilities to enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Best Regards, Signature San FranciscoCustomer Care Team

10/10 – Utmerket

Josie

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Customer Care Team den 26. mars 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 – Grei

Gaby

Reiste med en gruppe
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Renhold
The place was nice but when we got there it was a little dirty. There was a can of soda under the bed, we found the bathroom had not been flushed/cleaned. Other than that, the place was nice, it wasn't spotless clean but it was not terribly filthy
Bodde her 3 netter i mars 2024
Svar fra Customer Care Team den 19. mars 2024
Hi Gaby,Thank you for sharing your feedback with us. We apologize for the cleanliness issues you encountered upon your arrival. Ensuring a clean and comfortable environment for our guests is of utmost importance to us, and we regret that we fell short of our standards during your stay. Please rest assured that we are addressing this with our housekeeping team to prevent similar occurrences in the future. We appreciate your understanding and hope that despite this, you were able to enjoy the other aspects of your stay. Should you choose to stay with us again, we will strive to provide you with a spotless experience from start to finish. Thank you for bringing this to our attention.Best Regards, Signature San FranciscoCustomer Care Team

8/10 – Bra

Maribel

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024
Svar fra Customer Care Team den 19. mars 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 – Dårlig

Victor

Reiste med partner
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Property was pretty dirty sheets had some stains and you could hear every little thing from other rooms and outside the rooms Location is great though, staff very friendly
Bodde her 1 natt i mars 2024
Svar fra Customer Care Team den 11. mars 2024
Hi Victor,We're sorry to hear that your experience did not meet expectations in terms of cleanliness and sound insulation. Your feedback regarding the sheets and noise disturbance is concerning, and we will address these issues with our housekeeping and maintenance teams to ensure improvements are made. However, we're glad to know that you found our location convenient and our staff friendly. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future!Best Regards, Signature San FranciscoCustomer Care Team

6/10 – Grei

Stephanie

Likte ikke: Overnattingsstedets bygg og tilstand
the property smelled
Bodde her 2 netter i februar 2024
Svar fra Customer Care Team den 27. feb. 2024
Hi Stephanie,We're genuinely sorry to hear about your experience regarding the odor and your dissatisfaction with our property's conditions and facilities. Providing a comfortable and pleasant environment for our guests is a top priority, and it's clear we missed the mark during your stay. We take feedback like yours seriously and will immediately investigate the source of the odor and conduct a thorough review of our facilities to address and rectify these issues promptly. Your comfort and satisfaction are of utmost importance to us, and we appreciate you bringing these concerns to our attention. We are committed to making the necessary improvements and hope to have the opportunity to demonstrate our dedication to excellence should you choose to stay with us again in the future.Best Regards, Signature San FranciscoCustomer Care Team

10/10 – Utmerket

Carla

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very nice/ helpful staff & good parking space! Very clean too.
Bodde her 1 natt i februar 2024
Svar fra Customer Care Team den 21. feb. 2024
Hi Carla,We're thrilled to hear that you had a positive experience during your stay with us! Providing excellent service and ensuring a clean and comfortable environment for our guests are top priorities for us. We're delighted that you found our staff very nice and helpful, and we're glad that our parking space met your needs. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best Regards, Signature San FranciscoCustomer Care Team

10/10 – Utmerket

Catalina

Likte: Renhold og personale og service
Bodde her 1 natt i februar 2024
Svar fra Customer Care Team den 19. feb. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 – Forferdelig

Roendi

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Las sábanas estaban manchada y mucho ruido en el piso de arriba
Bodde her 3 netter i februar 2024
Svar fra Customer Care Team den 19. feb. 2024
Hi Roendi,We're deeply sorry to hear about the issues you experienced during your stay. Stained sheets and noise disturbances are unacceptable, and we sincerely apologize for failing to meet your expectations in this regard. Your feedback regarding the staff, service, and property conditions is taken seriously, and we will address these issues internally to ensure they are promptly resolved. We strive to provide a comfortable and enjoyable experience for all our guests, and we regret that we fell short during your visit. Please accept our sincerest apologies, and if there's anything we can do to make it right or if you'd like to discuss your concerns further, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to restore your trust in us during a future visit.Best Regards, Signature San FranciscoCustomer Care Team

8/10 – Bra

Lissa

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Customer Care Team den 27. feb. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 – Grei

Johan

Forretningsreisende
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
A bit run down and elevator being repaired. Breakfast is yoghurt, milk, cereals and coffee/juice and toast. Room was OK clean and bed ok. Overall the standard fits the price point. Could do with a refurbishment top to bottom.
Bodde her 1 natt i februar 2024
Svar fra Customer Care Team den 13. feb. 2024
Hi Johan,We apologize for falling short of your expectations during your recent stay. Your feedback is invaluable, and we appreciate your honesty. We're sorry to hear about the issues with cleanliness and the condition of our facilities. Rest assured, we take your comments seriously, and we'll work diligently to address these concerns and make improvements where necessary. We understand the importance of providing a comfortable and enjoyable experience for our guests, and we'll use your feedback to strive for better standards in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more satisfactory stay in the future.Best Regards, Signature San FranciscoCustomer Care Team

8/10 – Bra

Diana

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great for price
Bodde her 1 natt i februar 2024
Svar fra Customer Care Team den 8. feb. 2024
Hi Diana,Thank you for your feedback! We're delighted to hear that you found our property to be great value for the price. Providing affordable accommodations without compromising on quality is important to us, and we're glad that we could meet your expectations. We appreciate your support and hope to have the opportunity to welcome you back in the future. Best Regards, Signature San FranciscoCustomer Care Team

4/10 – Dårlig

DOMENIC DI

Forretningsreisende
Likte: Renhold
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Although the rooms are newly renovated, they have no place to hang your clothes and no drawers for longer stays. No elevators functioning yet. Reception does not answer the phone because they are using it for outside callers rather than hotel guest services. Stairwell is extremely tight and made carrying luggage up two flights almost impossible, and painful on the back. Expedia is partially to blame because nowhere did it say this hotel was not handicap friendly. I could only handle going down and up once a day due to back and hip issues. It was incredibly inconvenient and spent my four days in pain from the conditions.
Bodde her 4 netter i januar 2024
Svar fra Customer Care Team den 5. feb. 2024
Hi DOMENIC,We are truly sorry to hear about the challenges and discomfort you experienced during your stay with us. Your feedback is invaluable, and we apologize for not meeting your expectations, especially in terms of accessibility and convenience. The lack of adequate storage space in our newly renovated rooms and the non-operational elevators are areas that require immediate attention. We are actively working on introducing solutions for clothing storage and are expediting the elevator repairs to prevent such inconvenience in the future. We also acknowledge the need for better communication channels for our in-house guests and are looking into improving our reception's responsiveness to ensure our guests' needs are promptly met. We understand how crucial it is for all our guests to have comfortable access throughout our hotel, and we regret that our facilities did not accommodate your needs effectively, contributing to discomfort during your stay. We are taking steps to ensure our hotel's accessibility features are clearly communicated through all booking platforms, including Expedia, to prevent any future guests from facing similar issues. Your experience has highlighted significant areas for improvement in our service and facilities, and we are committed to making the necessary adjustments. We would appreciate the opportunity to improve your next stay with us!Best Regards, Signature San FranciscoCustomer Care Team

10/10 – Utmerket

Ryan

Bodde her 1 natt i januar 2024
Svar fra Customer Care Team den 21. mars 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 – Dårlig

Cynthia

Forretningsreisende
Likte: Renhold og personale og service
Clean......but but but
The tv was broken. They did not have the room I reserved 45 min prior and to top it off they charged me $30 for parking...did I mention the elevator is missing...no you didn't read that incorrectly, gabbing hole where elevator should be.
Bodde her 1 natt i januar 2024
Svar fra Customer Care Team den 30. jan. 2024
Hi Cynthia,Thank you for bringing these concerns to our attention. We sincerely apologize for the inconveniences you experienced during your stay, including the issues with the TV and the unavailability of your reserved room. We understand how frustrating this must have been and regret any discomfort caused. The situation with the elevator is indeed unusual and concerning; please be assured that we are addressing this as a matter of urgency to ensure the safety and comfort of all our guests. Regarding the parking fee, we strive to be transparent with our pricing, and we regret any misunderstanding in this regard. Our team is dedicated to resolving these issues promptly and ensuring that such situations do not recur. We value your patronage and hope to have the opportunity to better serve you in the future.Best Regards, Signature San FranciscoCustomer Care Team

10/10 – Utmerket

Howard

Bodde her 3 netter i januar 2024
Svar fra Customer Care Team den 21. mars 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 – Utmerket

Ranji

Bodde her 1 natt i januar 2024
Svar fra Customer Care Team den 21. mars 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 – Bra

Jessica

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service og fasiliteter
My bathroom smelled so bad before it was even used and it smelled like a porta potty the two days i was there. There was no elevator which made bringing my stuff up super hard. Other than that it was a chill spot. Nice food areas in walkable distance. The front desk staff was super nice and accommodating. I loved that parking was covered and my car was safe
Bodde her 2 netter i januar 2024
Svar fra Customer Care Team den 23. jan. 2024
Hi Jessica,Thank you for sharing your feedback with us. We're pleased to hear that you found our location to be a chill spot with nice food areas within walking distance. We appreciate your kind words about our front desk staff and are glad that you felt accommodated. However, we sincerely apologize for the unpleasant odor in the bathroom and the inconvenience of not having an elevator. Your concerns are important to us, and we will address them to improve the overall guest experience. On a positive note, we're happy to hear that you enjoyed the covered parking and felt secure about your car. We value your understanding and hope to have the opportunity to welcome you back for a more comfortable stay in the future.Best Regards, Signature San FranciscoCustomer Care Team

2/10 – Forferdelig

Genesis Maryen Bolanos

Reiste med partner
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The hotel we stayed at was not clean at all. The carpets were really dirty which caused the place to have a musty smell. We found cockroaches in the room, and they are doing some construction in the hotel, which makes the place have a lot of dirt. The bed ships smell like they did not clean it at all, there was stain on it, the pillows were super hard and impossible to sleep with them. I would not recommend it. Poor hygiene. I was so uncomfortable that I had to book another hotel and leave the next day and lose all the money because they would not refund. It was a really bad experience.
Bodde her 3 netter i januar 2024
Svar fra Customer Care Team den 23. jan. 2024
Hi Genesis,We sincerely apologize for the unacceptable experience you had during your stay. The cleanliness issues you described, including dirty carpets, a musty smell, and the presence of cockroaches, are deeply concerning. We take these matters seriously, and we will conduct a thorough investigation to address and rectify these issues immediately. Additionally, we regret any inconvenience caused by the construction-related dirt and the condition of the bed linens and pillows. This is not reflective of our hygiene standards, and we will take corrective action. We're truly sorry for the discomfort you experienced. We will review our refund policies to prevent similar situations in the future. Please contact us directly with additional details so we can address these matters promptly. Again, we apologize for the distress caused and appreciate your bringing it to our attention.Best Regards, Signature San FranciscoCustomer Care Team

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i januar 2024
Svar fra Customer Care Team den 23. jan. 2024
Dear Guest,On behalf of our entire team, thank you for such flattering ratings on our hotel and its services! Do provide us with further opportunities to host you! Best Regards, Signature San FranciscoCustomer Care Team

10/10 – Utmerket

Eric

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i januar 2024
Svar fra Customer Care Team den 23. jan. 2024
Dear Eric,Receiving a perfect rating from valued guests like you is such a compliment. We are excited to serve you again!Best Regards, Signature San FranciscoCustomer Care Team

8/10 – Bra

Jessica

Reiste med familie
Likte: Renhold og personale og service
A unique layout as our room was attached to the parking garage. The parking garage did have a gate that was opened and closed by staff so we did feel safe.
Bodde her 2 netter i januar 2024
Svar fra Customer Care Team den 17. jan. 2024
Hi Jessica,Thank you for choosing our hotel and for taking the time to share your feedback. We're pleased to hear that you found our layout unique and that the attached parking garage provided a sense of safety. If there's anything specific you enjoyed or if there are ways we can enhance your experience further, please feel free to let us know. Your satisfaction is important to us, and we look forward to the opportunity to welcome you back for another positive stay.Best Regards, Signature San FranciscoCustomer Care Team

6/10 – Grei

Shannon

Reiste med familie
Likte: Personale og service og romkomfort
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Family of 6
Rooms were comfortable, and the room options for 4 or 6 people with bunk beds, made it a great and affordable place for families. The area isn't the best but it is walking distance to public transport and most things. The lifts is currently being renovated so stairs are the only option and there is a fair bit of work noise and mess as a result. I would avoid for the next 6 months. Overall not a bad place to stay though, the service staff were very friendly and helpful
Bodde her 4 netter i januar 2024
Svar fra Customer Care Team den 17. jan. 2024
Hi Shannon,Thank you for choosing our hotel and for sharing your detailed feedback. We're glad to hear that you found our rooms comfortable and that our room options for families were suitable and affordable. We appreciate your understanding regarding the ongoing renovations and apologize for any inconvenience caused. It's great to know that our service staff were friendly and helpful during your stay. If there's anything specific you enjoyed or if there are ways we can improve, please feel free to let us know. Your feedback is valued, and we hope to have the opportunity to welcome you back for an even better experience in the future.Best Regards, Signature San FranciscoCustomer Care Team

6/10 – Grei

Mohamed Naeem

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
No Elevator, they were busy installing, room service did not really clean besides making the bed, a block away seems abit unsafe or just a rough crowd … did not have any incidents so not really sure
Bodde her 4 netter i desember 2023
Svar fra Customer Care Team den 11. jan. 2024
Hi Mohamed,Thank you for providing feedback on your experience. We apologize for any inconvenience caused by the lack of an elevator during installation and the room service oversight. Your safety is our priority, and we appreciate your awareness of the surroundings. We'll take your comments into consideration for improvements. If you have further details or suggestions, feel free to share. We hope to have the opportunity to better meet your expectations in the future. Safe travels!Best Regards, Signature San FranciscoCustomer Care Team

6/10 – Grei

Enrique

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I know parking in SF is both inconvenient and unsafe: that being said, there was a GATED parking garage with security, which was a big plus for me. Staff was nice, rooms were VERY small and snug, but super clean. The biggest con was the area. It's like straight-up "The Walking Dead" outside, full of homeless and druggies 24 hours. I especially did not feel safe crossing into the subway. Even though the hotel was fine, I will def not be going back to the outdoor safety.
Svar fra Customer Care Team den 4. jan. 2024
Hi Enrique,Thank you for choosing to stay with us and for taking the time to share your feedback. We appreciate your positive comments about our gated parking garage with security, as well as our nice staff and clean rooms. We understand your concern about the external environment, and we apologize for any discomfort it may have caused. We take guest safety seriously and will continue to work on ways to enhance security in the vicinity. Your feedback is valuable, and we appreciate your honesty. If you have any specific suggestions or if there's anything else you'd like us to address, please feel free to contact us directly. While we regret that the surrounding area impacted your overall experience, we hope you'll consider staying with us again in the future, and we'll do our best to ensure a more comfortable stay.Best Regards, Signature San FranciscoCustomer Care Team

10/10 – Utmerket

Chris

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Awesome
Bodde her 1 natt i desember 2023
Svar fra Customer Care Team den 3. jan. 2024
Dear Chris, thank you! We're thrilled you had an awesome experience with us. Your satisfaction is our top priority, and we can't wait to welcome you back for another fantastic stay in the future.Best Regards, Signature San FranciscoCustomer Care Team

10/10 – Utmerket

Gabriel

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great stay
Bodde her 4 netter i desember 2023
Svar fra Customer Care Team den 1. jan. 2024
Dear Gabriel, we're delighted to hear that you had a positive experience during your stay with us! Our team works hard to ensure our guests have a comfortable and enjoyable visit. Thank you for your kind words, and we hope to have the pleasure of hosting you again soon. Safe travels!Best Regards, Signature San FranciscoCustomer Care Team

10/10 – Utmerket

JOSELE

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I would like more options in breackfast, but the rest of attentions were really good!
Bodde her 5 netter i desember 2023
Svar fra Customer Care Team den 30. des. 2023
Hi JOSELE,Thank you for your feedback! We appreciate your positive comments on the attentiveness of our staff. Regarding breakfast options, we take your suggestion seriously and will review our offerings to provide more choices for our guests. Your input is valuable, and we're committed to enhancing your overall experience. If there's anything else you'd like to share or if you have additional suggestions, feel free to let us know. We look forward to the opportunity to exceed your expectations during your next stay. Best Regards, Signature San FranciscoCustomer Care Team