2/10 – Forferdelig
yoann
Reiste med familie
27. jan. 2026
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
I am beyond disappointed with our recent stay at the Home2 Suites by Hilton San Antonio. What was supposed to be a pleasant family vacation turned into a nightmare due to the unprofessional and suspicious behavior of the management.
We checked out at 11:00 AM and realized by 3:00 PM that we had left a piece of luggage in the room. When I called, management claimed the room was already occupied and nothing had been found. We returned to the hotel immediately to speak with the manager, who was incredibly rude. She repeatedly insisted the room was empty of our belongings and flatly refused to call the housekeeping staff, claiming she "couldn't contact them after work hours."
Our frustration was high because the bag contained my daughter’s essential medication. Despite the urgency, the manager was dismissive and told me to "just file a claim with my insurance." It wasn't until I told her that I was calling the police to file an official report that her story changed instantly.
Suddenly, she could contact her staff after hours. Within 15 minutes of mentioning the police, she appeared with my luggage.
Even after the bag was "found," there was no apology. The manager remained hostile and unprofessional. We felt discriminated against and ignored. It is deeply concerning that a hotel would claim a bag is gone until the police are mentioned.
I do not recommend this hotel. If you value your belongings, your health, and basic customer respect, stay somewhere else in San Antonio
yoann
Bodde her 2 netter i desember 2025