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Anmeldelser av St. Mellion Estate

4 out of 5
St. Mellion Estate
St Mellion, Nr. Plymouth, Saltash, England

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 335 av totalt 759 anmeldelser." "
Rangering på 8 − Bra. 282 av totalt 759 anmeldelser." "
Rangering på 6 − Grei. 87 av totalt 759 anmeldelser." "
Rangering på 4 − Dårlig. 34 av totalt 759 anmeldelser." "
Rangering på 2 − Forferdelig. 21 av totalt 759 anmeldelser." "

8,8/10

Renhold

8,6/10

Personale og service

8,6/10

Fasiliteter

8,6/10

Overnattingsstedets bygg og tilstand

7,8/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

amanda

Likte: Personale og service og overnattingsstedets bygg og tilstand
.
Bodde her 4 netter i mai 2024
Svar fra A Jarrod - Guest Relations Manager den 25. mai 2024
Dear AmandaThank your for the score of your stay. We would love to welcome you back again soon.

10/10 – Utmerket

Simon

Reiste med partner
Likte: Personale og service og overnattingsstedets bygg og tilstand
We loved the stay the staff where very kind although the room could of had a clean as bathroom was not the cleanest but the food 5 star
Bodde her 1 natt i mai 2024
Svar fra A Jarrod - Guest Relations Manager den 11. mai 2024
Dear SimonThank you for your review. We are sorry that the bathroom did not meet the usual high standards and have increased the cleaning checks. Despite this we are delighted you enjoyed your stay and would love to welcome you back again soon.

4/10 – Dårlig

Sue

Reiste med partner
Likte: Fasiliteter
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Tired and starting to appear shabby, overpriced, Duty Manager and staff not interested. Rooms need refurbished.
Bodde her 2 netter i april 2024
Svar fra A Jarrod - Guest Relations Manager den 1. mai 2024
Dear SueWe are sorry your stay was not all it could have been.

8/10 – Bra

Ajay

Forretningsreisende
Likte ikke: Renhold
Lovely grounds (I don't play golf); decent room and food. Room wasn't particularly clean upon arrival, and car park is very far from reception, and has very few space
Bodde her 2 netter i april 2024
Svar fra A Jarrod - Guest Relations Manager den 22. apr. 2024
Dear AjayWe apologise for the issues with the room standards. We do have multiple car parks available, unfortunately thee spaces are available on a first come, first serve basis and they can get busy. But the main car park is only a short (30 second stroll) from reception.

8/10 – Bra

Shaun

Likte: Renhold, personale og service og fasiliteter
Good location for family visit
Bodde her 1 natt i april 2024
Svar fra A Jarrod - Guest Relations Manager den 22. apr. 2024
Dear ShaunThank you for the score of your stay.

8/10 – Bra

Shaun

Likte: Renhold, personale og service og fasiliteter
Convenient for my family visit. Rooms are looking a little tired.
Bodde her 8 netter i april 2024
Svar fra A Jarrod - Guest Relations Manager den 14. apr. 2024
Dear ShaunThank you for your score & review. We are currently undergoing a review of the rooms for upgrade and have been undertaking works to date in various areas of the business, such as leisure. We hope we can welcome you back again soon.

10/10 – Utmerket

Charlotte

Reiste med partner, Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We always have a lovely stay and enjoy visiting. More food options in the restaurant would be great.
Bodde her 4 netter i mars 2024
Svar fra regards A Jarrod den 10. apr. 2024
Dear CharlotteThank you for your score. We are always looking at new menu items updating the existing food offerings.

10/10 – Utmerket

susan

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Property could do with a little update looking a bit tired in rooms
Bodde her 1 natt i mars 2024
Svar fra A Jarrod - Guest Relations Manager den 1. apr. 2024
Dear SusanThank you for the 5* score. We hope we can welcome you back again soon.

10/10 – Utmerket

Jenny

Reiste med partner
Likte: Personale og service og fasiliteter
Great for a weekend break
Bodde her 3 netter i mars 2024
Svar fra A Jarrod - Guest Relations Manager den 1. apr. 2024
Dear JennyThank you for the 5* score. We hope we can welcome you back again soon.

10/10 – Utmerket

Nylin

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The resort is clean, staff are so friendly and helpful. This made our stay even more relaxing, would recommend to anyone and we will definitely be staying there again! Thank you to all at St Mellion International Resort
Bodde her 3 netter i mars 2024
Svar fra regards A Jarrod den 21. mars 2024
Dear NylinThank you for the wonderful review. We hope to see you again soon.

4/10 – Dårlig

Simon

Forretningsreisende
Likte: Personale og service
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Lack of investment evident. Poor housekeeping standards. Loose tile in bathroom.
Bodde her 2 netter i februar 2024
Svar fra A Jarrod - Guest Relations Manager den 3. mars 2024
Dear SimonWe apologise if we did not hit the high standards expected during your stay. Your comments have bene passed onto the relevant teams for review.

8/10 – Bra

Andrew

Likte: Fasiliteter
Nothing in particular
Bodde her 1 natt i februar 2024
Svar fra A Jarrod - Guest Relations Manager den 24. feb. 2024
Dear Andrew Thank you for your score of your recent stay. We hope we can welcome you back again soon.Regards

6/10 – Grei

ANDREW

Likte: Renhold og personale og service
Rooms large clean and comfortable but dated and worn, badly in need of refurbishment. Floors creaky and noisy. TV old and not smart. I am sure if they were refurbished and updated they would be as good as they once were.
Bodde her 6 netter i februar 2024
Svar fra A Jarrod - Guest Relations Manager den 24. feb. 2024
Dear Andrew We are looking into refurbishments currently and take all guests suggestions on board. We hope we can welcome you back again soon.

10/10 – Utmerket

Jasmine

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Amazing would go again
Bodde her 1 natt i februar 2024
Svar fra A Jarrod - Guest Relations Manager den 22. feb. 2024
Dear JasmineThank you for the wonderful review. We would love to welcome you back again soon.

8/10 – Bra

Charlott

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We stayed for Valentine’s Day and the staff were incredibly helpful and polite. We were told after our stay that there should have been robes in our room however, we did not have them and we had a small issue with our evening meal which was resolved promptly and professionally. When it came to breakfast, there was loads to choose from including a cooked buffet, pancakes, cereal, etc. However, I recommend getting there before 9:30am as there was not a lot left. All in all, our stay at St Mellion was very good.
Bodde her 1 natt i februar 2024
Svar fra A Jarrod - Guest Relations Manager den 22. feb. 2024
Dear CharlotteThank you for your review.We are sorry that the robes were not present for your stay, we do hope this did not affect your stay too greatly and would love to welcome you back again soon.

10/10 – Utmerket

Ian

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Never have we been disappointed at any of our many stays here.Friendly and efficient staff. Lovely location.excellent if you have an electric cac as six fast chargers.
Bodde her 1 natt i februar 2024
Svar fra A Jarrod - Guest Relations Manager den 22. feb. 2024
Dear IanThank you for your wonderful review.We hope to welcome you back again soon.

10/10 – Utmerket

Gordon

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra A Jarrod - Guest Relations Manager den 22. feb. 2024
Dear GordonThank you for the wonderful score.

10/10 – Utmerket

Peter

Likte: Renhold og personale og service
I liked everything about it
Bodde her 1 natt i februar 2024
Svar fra A Jarrod - Guest Relations Manager den 22. feb. 2024
Dear Peter Thank you for the wonderful score.

10/10 – Utmerket

Gary

Bodde her 1 natt i februar 2024
Svar fra A Jarrod - Guest Relations Manager den 21. mars 2024
Dear GaryThank you for the great score.

8/10 – Bra

Cecil

Bodde her 2 netter i januar 2024
Svar fra A Jarrod - Guest Relations Manager den 21. mars 2024
Dear Cecil Thank you for our score.We hope you enjoyed your time with us.

2/10 – Forferdelig

Guy

Forretningsreisende
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra A Jarrod - Guest Relations Manager den 24. feb. 2024
Dear GaryWe would love to know how we could have improved your stay and made a better impression on you.

8/10 – Bra

Sarah

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra A Jarrod - Guest Relations Manager den 22. feb. 2024
Dear SarahThank you for the score of your stay.

10/10 – Utmerket

Greg

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra A Jarrod - Guest Relations Manager den 22. feb. 2024
Dear GregThank you for the wonderful score of your stay.We hope to welcome you back again soon.

6/10 – Grei

Alison

Reiste med en gruppe
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Quite a mixed experience.
There was one great receptionist during our stay (evening lady). However some of the others ranged from nonchalant to rude. Surprisingly hotel receptionists "dont book guest taxis", were rude to my friends at check-in and not very helpful on various other matters. The luggage room smelt. Saturday breakfast service was lacking: cutlery, food, service. Yes we did get there 15min before end of service, as did a lot of other guests, but theyd run out of food a long time before this and werent proactive in helping all the guests get a decent breakfast during service time. Hotel room showers didnt maintain temperature and occasionally and randonly scolded you. We booked into the Sunday carvery and again, service was lacking. Lack of staff mostly; we had to wait over 30mins before we could get the carvery food even though we had booked, as the chef wasnt available. Seemed guests were an inconvenience. However, swimming pool/spa was very nixe and great showers. Carvery food was lovely once we got it. Beds were comfortable, although room would have benefitted from a fridge.
Bodde her 2 netter i januar 2024
Svar fra A Jarrod - Guest Relations Manager den 22. jan. 2024
Dear AlisonUnfortunately the situation with the taxis is beyond the hotels control. Being in a rural location it is a longer journey for taxi drivers and based on previous wasted journeys they have now instructed that they will only speak directly with the guest and in many cases require payment upfront. Staff cannot argue against this i am afraid. In terms of the luggage room, indeed there is a smell currently. It has in the last few days been refurbished and the smell of paint is yet to dissipate.

10/10 – Utmerket

Linda

Bodde her 2 netter i januar 2024
Svar fra A Jarrod - Guest Relations Manager den 22. feb. 2024
Dear LindaThank you for the wonderful score of your stay.We hope to welcome you back again soon.

8/10 – Bra

Verifisert reisende

Forretningsreisende
Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra A Jarrod - Guest Relations Manager den 21. jan. 2024
Thank you for your scoring of your stay.

6/10 – Grei

Alex

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Romkomfort
The room looked nice but had issues. One size fits all solid pillows which were too low for 1 and too high with 2. The shower never got hot and after maintenance came, we were told that it is health and safety (although the spa showers were a good temperature). All the floorboards were squeeky. One side light wouldn't point downwards (later fixed by maintenance) and the other turned off and on randomly.
Bodde her 2 netter i desember 2023
Svar fra A Jarrod - Guest Relations Manager den 5. jan. 2024
Dear AlexWe do offer pillow toppers to alter the feel/heights of the pillows for guests. I have requested maintenance to re-investigate the issues raised during your stay.

4/10 – Dårlig

Kevin

Bodde her 1 natt i desember 2023
Svar fra A Jarrod - Guest Relations Manager den 31. des. 2023
Dear KevinThank you for your score

4/10 – Dårlig

Verifisert reisende

Likte ikke: Renhold og personale og service
Cottage review
Our stay was okay, the cottage was nice good location, however I felt the service was really really poor. The receptionist was very rude and mentioned both cars couldn’t fit on the drive when there was plenty of space for up to 3 cars, also there was no other lodges booked around us which could have accommodated if needed. Even though we were there for 3 nights we didn’t get fresh towels daily only had 2 supplied for a 4 person cottage and no fresh sheets each day if you were in the hotel? Which seemed very odd!. When asking for additional things that should have been in the cottage they said they were short staff and I would have to get it myself … being a frequent visitor to Mellion I’m not sure I would stay again.
Bodde her 3 netter i desember 2023
Svar fra A Jarrod - Guest Relations Manager den 31. des. 2023
Dear GuestThe property is advertised with parking for 1 vehicle as you never know what somebody is driving. Additionally we do not allow people to use the neighboring properties drives due to the fact that if guests arrive to find people taking their space it does not make for a good start. As for the towels. We do not replenish towels daily in any of the cottages. These are self catering and have facilities in them for washing items. We will replenish when requested but it is not included in the self catering as standard.

10/10 – Utmerket

Kevin

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023
Svar fra A Jarrod - Guest Relations Manager den 31. des. 2023
Dear KevinThank you for your score

6/10 – Grei

Grete

Likte: Renhold
Bodde her 1 natt i november 2023
Svar fra A Jarrod - Guest Relations Manager den 31. des. 2023
Dear GreteThank you for your score

10/10 – Utmerket

Chris

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Really nice hotel. Friendly staff and decorated for xmas beautifully. Bit of a trek tinthe room and the lift wasnt working but really enjoyed the pool, sauna and the view was amazing. Would stay here again without hesitation.
Bodde her 1 natt i november 2023
Svar fra A Jarrod - Guest Relations Manager den 2. des. 2023
Dear Chris Thank you kindly for you review. The lift is under repair currently and we hope to have this resolved very soon. It is good to know you enjoyed the facilities and we would love to welcome you back again soon.

10/10 – Utmerket

Zoe og Sheffield

Likte: Renhold
Bodde her 1 natt i november 2023

8/10 – Bra

Beverley

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I was given a key initially that didn’t work. The room was a little “tired”. However the breakfast was excellent as was the setting.
Bodde her 3 netter i november 2023
Svar fra A Jarrod - Guest Relations Manager den 2. des. 2023
Dear BeverleyWe apologise for the issue with the room key, but we are delighted you enjoyed the surroundings and the breakfast offering.

2/10 – Forferdelig

Elizabeth

Bodde her 1 natt i oktober 2023

10/10 – Utmerket

s

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 7 netter i oktober 2023
Svar fra A Jarrod - Guest Relations Manager den 22. okt. 2023
Thank you kindly for the score following your recent stay with us.

10/10 – Utmerket

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great stay all round
Fantastic stay. The room was clean, the food and bar atmosphere were very good. Everything on site would fall under high-level, would recommend anyone to stay.
Bodde her 1 natt i oktober 2023
Svar fra A Jarrod - Guest Relations Manager den 9. okt. 2023
Dear GuestThank you for the glowing review. We are delighted you enjoyed your time with us and would love to welcome you back to the resort again soon.

8/10 – Bra

Steve

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i oktober 2023
Svar fra A Jarrod - Guest Relations Manager den 9. okt. 2023
Thank you for the scoring of your stay. We hope we can welcome you back again soon.

10/10 – Utmerket

Ady

Bodde her 1 natt i september 2023
Svar fra A Jarrod - Guest Relations Manager den 9. okt. 2023
Thank you for the fantastic score. We hope we can welcome you back again soon.

2/10 – Forferdelig

vishal

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand

6/10 – Grei

C I

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i september 2023
Svar fra A Jarrod - Guest Relations Manager den 27. sep. 2023
Dear GuestThank you for your scoring.We would love to know how we could have improved your time with us here at St Mellion.

10/10 – Utmerket

James

Bodde her 1 natt i september 2023
Svar fra A Jarrod - Guest Relations Manager den 17. sep. 2023
Dear JamesThank you for your fantastic score. We are delighted you enjoyed your time with us and hope to welcome you back again soon.

4/10 – Dårlig

Rebecca louisa

Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Really bad stay . Food was lovely in the restursnt and facilities are good however the rooms need updating floors squeak The doors bang and my last stay my neighbours played music to 3am and when on business trip being up at 6am for work this was not good
Bodde her 1 natt i august 2023
Svar fra A Jarrod - Guest Relations Manager den 17. sep. 2023
Dear RebeccaWe are sorry your recent stay did not meet the standards we set. I have requested that the night teams perform additional walks to ensure all guests are maintaining a respectable noise level.

10/10 – Utmerket

Rebecca louisa

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i august 2023
Svar fra A Jarrod - Guest Relations Manager den 17. sep. 2023
Dear RebeccaThank you for your wonderful score. We are delighted you enjoyed your time with us and would love to see you back again soon.

10/10 – Utmerket

Gary

Bodde her 1 natt i august 2023
Svar fra A Jarrod - Guest Relations Manager den 23. aug. 2023
Gary Thank you for you fantastic scoring of your stay.

6/10 – Grei

David

Likte: Renhold og romkomfort
Long weekend away
Booked a few days away some time ago, with the intention to perhaps play the two courses. Arrived to find the greens hollow tined and sanded. This was mentioned on the website, but considering the condition, no discount was on offer. I am not paying £100 per round to play on sanded greens full of spike holes. Breakfast was OK, but nothing special. Bar prices about what you would expect from such an establishment. Not cheap. Overall it was OK, but not going back in a hurry.
That's not a bunker!
Bodde her 4 netter i august 2023
Svar fra Regards A Jarrod - Guest Relations Manager den 19. aug. 2023
DavidThank you for your review. I am somewhat confused as to the 100 for the golf. Since the 15th August a resident rate for the Kernow course has been 35.00 and the resident rate for the Nicklaus course has been 65.00

8/10 – Bra

Richard

Bodde her 1 natt i august 2023
Svar fra Regards A Jarrod - Guest Relations Manager den 19. aug. 2023
Thank you for your rating. We hope you enjoyed your stay.

10/10 – Utmerket

Rhyanne

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Perfect location for a friends civil partnership. Very helpful with bag storage.
Bodde her 1 natt i august 2023
Svar fra A Jarrod - Guest Relations Manager den 14. aug. 2023
Dear RhyanneThank you for your review. We are glad you enjoyed the location and hope we can welcome you back again soon.

6/10 – Grei

Ralph

Forretningsreisende
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Poor customer experience....
Needed early check in but front desk was not accommodating at all. Worked all night long and ended up having to sleep in car until 3pm. They didn't try very hard to help me....an all around poor customer experience.
Bodde her 1 natt i august 2023
Svar fra regards A Jarrod den 14. aug. 2023
RalphCheck in time for the hotel is 3pm, this is communicated on all welcome confirmations. Staff will always try to get guests in earlier when possible. As guests do not need to depart until 11am and giving how busy we were the night before your arrival it was not possible to get you in earlier than the staff did.

8/10 – Bra

David

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i august 2023
Svar fra A Jarrod - Guest Relations Manager den 14. aug. 2023
DavidThank you kindly for your review.