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"Was not possible to get in contact with the hotel, by mail or phone. Holiday club has a new phone system that will charge you extra! Should be a service they would give customers, and NOT charge extra for. They also keep you on waiting for a very long time, and you will be charged the whole time. Did try to call reception while I was right at the reception desk just to check. There was available staff at the reception but I got stuck in waiting line at the phone, and the phone did not ring at the reception desk, at the phone voice message itbsaid that I was in line waiting for an available staff member. A stupid trick by Holiday Club to make more money. Something has gone wrong in this big company. The staff at Holiday Club Kuusamo is very friendly and very helpful. No doubt. It's the management and all the bosses in the Holiday club system that is bad, not the staff at the hotel. There was also signs inside the spa that said the water temperatur was lower to save energy! Stupid way to save energy!!! You NEED to keep a nice and comfortable temperatur in the pools, jacuzzi and steam room to have happy guests that can enjoy your facilities in comfort. Have given feedback many times that Holiday Club Kuusamo could save energy by lowering the temperatur at the steam room, it has been to hot for all the years that we have been to Tropiki Kuusamo. To hot to be able to stay inside the steam room to get core temperatur in the body, It's just burning. Lower the temp please "