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Anmeldelser av Sol Dunas - All Inclusive

2.5 out of 5
Sol Dunas - All Inclusive
ZDTI Algodoeiro, Santa Maria, Sal, Barlavento

Anmeldelser

8,2

Veldig bra

Rangering på 10 − Utmerket. 26 av totalt 62 anmeldelser." "
Rangering på 8 − Bra. 23 av totalt 62 anmeldelser." "
Rangering på 6 − Grei. 6 av totalt 62 anmeldelser." "
Rangering på 4 − Dårlig. 4 av totalt 62 anmeldelser." "
Rangering på 2 − Forferdelig. 3 av totalt 62 anmeldelser." "

8,4/10

Renhold

8,4/10

Personale og service

8,6/10

Fasiliteter

8,6/10

Overnattingsstedets bygg og tilstand

8,2/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Trym

Reiste med familie
Likte: Romkomfort
IKKE et femstjerners hotel
Fordi dette hotellet ble markedsført som et 5-stjerners hotel hadde jeg store forventninger. De ble ikke innfridd. Rommet var OK - men langt fra femstjerners. BAdet var ganskje kjipt, neppe mer enn 3-stjerners standard, trangt og for lite plass. Manglet helt comfort. Bare en kjip plastflaske på veggen med kombinert sjampo/badesåpe. Ingen komfort-artikler. En lyspøre var gått på badet og ble ikke skiftet. Mangelfull supplerign av håndklær. På 5 stjerner SKAL det være badekåper. Det var det ikke her. Det var tre restauranter som serverte frokost/lunsj/middag. Bare en av disse holdt standarden. Hotellet hadde ikke noe skikkelig svømmebasseng. Alle bassengene var plaskebasseng for unger, og uten svømme-dybde. Den mest populære baren var ofte underbemannet, og servicen var langsom. En samlet vurdering er at det man kunne forvente av et femstjerners hotel overhode ikke ble imøtekommet her. En klar skuffelse.
Bodde her 8 netter i desember 2019
Svar fra Sol Dunas den 6. jan. 2020
Dear Trym, We would like to thank you very much for your time, which you have taken to evaluate our hotel. The comments and evaluations of our guests are very important to us, even if these are not always positive for us. We would be very happy if you gave us a second chance as a guest and we can convince you that we can do it better. Best regards,

8/10 – Bra

mattijs

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The beach here is amazing, hotel seems quite full but plenty of space for all the guests across different pools and the beach. The beach is something for a post card, great sand clear water. Hotel is really relaxing with things to do for all.
Bodde her 5 netter i april 2024
Svar fra Managment team den 8. apr. 2024
Dear mattijs, Thank you for visiting our hotel during your vacation on Sal Island. We are very pleased to know that we were able to provide you with a wonderful time. We hope you come back for another visit because we look forward to having the pleasure of welcoming you again soon. Kind regards, Gestion Sol Dunas Team

8/10 – Bra

Martin

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Die Lage des Sol Dunas war mit dem direkten Strandzugang perfekt um zwischen Meer ubd Poollandschaft zu wechseln. Die Anlage bietet alles was man benötigt und lässt keine Wünsche (Sportangebote, Kinderclub für verschiedene Altersgruppen etc.) für Erwachsene und Kinder offen.
Bodde her 9 netter i mars 2024
Svar fra Managment team den 8. apr. 2024
Liebe Martin, vielen Dank für Ihren Besuch in unserem Hotel während Ihres Urlaubs auf der Insel Sal. Wir freuen uns sehr, dass wir Ihnen eine wundervolle Zeit bereiten konnten. Wir hoffen, dass Sie uns erneut besuchen, denn wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen. Herzliche Grüße, Gestion Sol Dunas Team

6/10 – Grei

Bryant

Reiste med familie, Reiste med en gruppe
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Stivan, was very good and helpful from beginning to end. MOST employees were very helpful, but had same issue Again, with woman behind desk trying to call us out for late check out, when we solved the issue. By extending check out early this morning to have no problems, but they tried to embarrassed us again, wow second time, on second trip to property, I must not fit the profile.
Bodde her 2 netter i mars 2024
Svar fra Managment team den 12. mars 2024
Dear Bryant,Thank you for having chosen Sol Dunas for your holidays We are sorry to perceive that our services were not able to fully meet your expectations, kindly note that it is not our intention to convey such an impression to you quite the contrary, our guests are our main priority. We hope that you will give us the chance to change your perception about our hotel by visiting us again in the near future.Kind regards, Sol Dunas Management Team

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 7 netter i februar 2024
Svar fra Managment team den 21. feb. 2024
Dear Anonymous, Thank you for visiting our hotel during your vacation on Sal Island. We are very pleased to know that we were able to provide you with a wonderful time. We hope you come back for another visit because we look forward to having the pleasure of welcoming you again soon. Kind regards, Gestion Sol Dunas Team

8/10 – Bra

Anne Santiago

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We got a very good price for this property. The service was quite good. The only thing I would complain about is that the buffet was a bit limited and it wouldn't change that much from day to day. Also the quality of some dishes was a bit questionable. For such a big resort, the gym was quite small and most of the machines were not working. They offer a transfer to go to Santa Maria, however, there is one a day and it's shared with the other Meliá hotels nearby, so very few seats are available for people staying at Sol Dunas. Also, there is no transfer to go back to the hotel...
Bodde her 7 netter i desember 2023
Svar fra Hotel Management den 20. des. 2023
Dear Anne Santiago,Thank you for having chosen Sol Dunas for your holidays.Having read your description, we are happy to perceive that you have had an enjoyable stay with us and that different aspects of our services have contributed to this positive impression. We try our best to ensure that our guests feel welcome and at home and when this is so it is very satisfying and motivating to know. We also welcome each constructive feedback and suggestions from our guests as they enable us to continuously enhance our services thus ensuring your complete satisfaction.We thank you once again for your contribution, we hope that you will return for another visit as we will look forward to welcoming you as our guests once again in the near future. Kind regards,Sol Dunas Management Team

8/10 – Bra

Alfred Karl

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Das Sol Dunas ist die größte 5Sterne Hotelanlage Afrikas. Leider leidet unter der Fokussierung auf Quantität punktuell darunter die Qualität. Aber wirklich Jammern auf hohem Niveau. Das Einzige, was mich echt gewurmt hat: WLAN ist trotz gegenteiliger Aussage nicht überall und dauerhaft in der Anlage verfügbar. Angekommen zeigt Handy Netzeerk an. Habe deshalb die mobilen Daten leider nicht ausgeschaltet. 24 Stunden später habe ich eine SMS, dass ich 59 € für mobile Daten im Auskand auf der Rechnung habe. Nach 3 Beschwerden und 3 Tagen wurde und ein neues Zimmer mit WIFI zugewiesen
Svar fra Hotel Management den 18. des. 2023
Dear Alfred Karl,Thank you for having chosen Sol Dunas for your holidays and for having set aside some of your valuable time to share your review with us and with fellow travelers online.We appreciate your feedback on the not so positive points that deserve our attention. We thank you for your comments and we will continuously intensify our efforts to enhance our services and ensure the complete satisfaction of our guests.Thank you once again for your contribution and we hope that we can offer you our services once more in the near future.Kind regards,Sol Dunas Management Team

8/10 – Bra

Andre

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Boa experiência Familiar de Férias
Segunda vez no resort. Gostamos muito, por isso voltamos. Boa praia em frente e várias piscinas. Oferta gastronómica muito boa. Staff na maioria simpático e atencioso. Principalmente a Solange e a Dilza. No geral uma boa experiência familiar.
Bodde her 11 netter i oktober 2023
Svar fra Hotel Management den 30. okt. 2023
Estimado Sr. Andre,Obrigada por ter escolhido o Sol Dunas para a sua segunda estadia connosco e por ter mais uma vez dispensado alguns momentos para partilhar online a sua experiência de férias connosco e com outros viajantes.Estamos verdadeiramente honrados pela confiança e preferência que você depositou em nós e foi sinceramente um grande prazer tê-lo novamente como nosso convidado este ano, é com grande satisfação que percebemos que você também gostou da sua segunda estadia connosco. Já estamos ansiosos pelo prazer de recebê-lo novamente como nosso hóspede em um futuro próximo.Atenciosamente,Equipa de Gestão do Sol Dunas

10/10 – Utmerket

Carol Géraldine og TOURRETTES SUR LOUP

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Ce complexe hôtelier est immense, mais le personnel est toujours souriant et serviable. Notre chambre était très calme, grande et fonctionnelle. Les repas en buffet sont variés et copieux.
Bodde her 8 netter i mai 2023
Svar fra Hotel Management den 5. juni 2023
Cher Carol Géraldine,MMerci pour votre commentaire et votre feedback positif.Nous sommes ravis de savoir que nous avons réussi à vous permettre de passer un si merveilleux moment.Nous attendons avec impatience de vous servir à nouveau au Sol Dunas, votre maison sur l’île de Sal au Cap-Vert.Cordialement,L’équipe de Gestion Sol Dunas

8/10 – Bra

Joana

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Le personnel était très gentil, sauf les chaises longues n’étaient pas très confortables. Les activités étaient attractives. Les chambres sont spacieuses et le buffet est changeant ce qui est très agréable.
Bodde her 7 netter i mars 2023
Svar fra Managment team den 13. mars 2023
Cheré Mme Joana,Merci d’avoir visité notre hôtel pendant vos vacances sur l’île de Sal.Nous sommes ravis de savoir que nous avons réussi à vous permettre de passer un si merveilleux moment.Nous espérons que vous reviendrez pour une autre visite car nous attendons déjà avec impatience d’avoir le plaisir de vous accueillir à nouveau très bientôt.Cordialement,L’équipe de Gestion Sol Dunas

10/10 – Utmerket

Isabel

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was incredible
Bodde her 8 netter i februar 2023
Svar fra Managment team den 7. mars 2023
Dear Isabel,Thank you for having chosen Sol Dunas for your holidays.It has been truly a pleasure having you as our guests and we are very happy to know that you have had an enjoyable stay with us, as this is the aim towards which we strive for each day.Thank you once again for your contribution, we are already looking forward to the pleasure of having you with us again in the not so distant future. Kind regards, Sol Dunas Management Team

6/10 – Grei

Joao

Reiste med familie
Likte: Personale og service og fasiliteter
Activities for children
Bodde her 2 netter i februar 2023
Svar fra Managment team den 7. mars 2023
Dear João,Thank you for having chosen Sol Dunas for your holidays We are sorry to perceive that our services were not able to fully meet your expectations, kindly note that it is not our intention to convey such an impression to you quite the contrary, our guests are our main priority. We hope that you will give us the chance to change your perception about our hotel by visiting us again in the near future.Kind regards, Sol Dunas Management Team

8/10 – Bra

MARCO

Svar fra Managment team den 7. mars 2023
Dear Marco,Thank you for having chosen Sol Dunas for your holidays.It has been truly a pleasure having you as our guests and we are very happy to know that you have had an enjoyable stay with us, as this is the aim towards which we strive for each day.Thank you once again for your contribution, we are already looking forward to the pleasure of having you with us again in the not so distant future. Kind regards, Sol Dunas Management Team

10/10 – Utmerket

Edsangela

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I enjoyed it very much. I did do an upgrade to be on the level side but was very disappointed. There was nothing leveled about the room at all. I wish it was more accommodating. I would come back here for sure but i do believe it need somewhat of an upgrade on the level side. More amenities in the bathroom and the room itself as well. As a Cape Verdean myself I had a great time but the staff could be more gentle with everyone aside from where they came from. They were nicer after knowing I came from the US. Overall I enjoyed the resort and my time here.
Svar fra Hotel Management den 9. jan. 2023
Dear Edsangela,Thank you for having chosen Sol Dunas for your holidays and for having set aside some of your valuable time to share your feedback with us and with fellow travellers online.It has been truly a pleasure having you as our guests and a pleasure to know that you have had a nice stay with us. We welcome each constructive feedback as they enable us to gain a clearer insight into how to adapt ourselves in order to meet the expectations and needs of our guests. We also thank you for the mention on the points that were not up to your standards, these will be taken into account for the continuous enhancement of our services.Thank you for your contribution, we are already looking forward to welcoming you as our guests again hopefully soon.Kind regards, Sol Dunas Management Team

8/10 – Bra

Marco

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 7 netter i mai 2022

8/10 – Bra

Marco

Reiste med familie
Likte: Personale og service og romkomfort
Good with remarks
A estadia foi boa, as pessoas do Hotel são fantásticas no entanto, pensamos que devido à situação do COVID e baixa taxa de ocupação do Hotel, existiam vários restaurantes encerrados! No entanto, para um Hotel Melia esperava mais a nível de infraestrutura do mesmo
Bodde her 7 netter i mai 2022

10/10 – Utmerket

Luigi

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i februar 2022

2/10 – Forferdelig

Robyn

Bodde her 7 netter i desember 2021

8/10 – Bra

Verifisert reisende

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Personalen bytte ej ut tom förpackning på servetter(som dessutom var en tredjedel full när vi kom till vårat rum första gången), var utan det i 8 nätter. Stopp i badkaret så att det rann långsamt, blev därför krångligt att duscha. Lagg på tv-kanaler. För övrigt var hotellrummet bra med fin service
Bodde her 12 netter i februar 2020
Svar fra Sol Dunas den 6. mars 2020
Dear Guest, We would like to thank you very much for your time, which you have taken to evaluate our hotel. We hope that you will return for another visit and If we can make your next stay even better, please feel free to contact us at any time. Best regards,

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2020
Svar fra Sol Dunas den 2. mars 2020
Dear Guest, We would like to thank you very much for selecting our hotel for your holiday. At the same time, we would like to thank you for taking the time to evaluate us . We are already looking forward to welcoming you as our guest again hopefully soon. Best regards,

10/10 – Utmerket

Verifisert reisende

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great reception... All inclusive was truly all inclusive, but I had a guest and she was refused access to come see me in my room.
Bodde her 2 netter i februar 2020
Svar fra Sol Dunas den 20. feb. 2020
Dear Guest, We would like to thank you very much for selecting our hotel for your holiday. At the same time, we would like to thank you for taking the time to evaluate us . We are already looking forward to welcoming you as our guest again hopefully soon. Best regards,

10/10 – Utmerket

Rafael

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Super Indico.
Experiência incrível.
Bodde her 3 netter i januar 2020
Svar fra Sol Dunas den 12. feb. 2020
Estimado Rafael, Gostaríamos de agradecer-lhe por escolher nosso hotel para suas férias. Ao mesmo tempo, gostaríamos de agradecer por dedicar o seu tempo para nos avaliar. Já estamos ansiosos para recebê-lo como nosso convidado novamente em breve. Cumprimentos,

2/10 – Forferdelig

Verifisert reisende

Bodde her 3 netter i januar 2020
Svar fra Melia Dunas den 4. feb. 2020
Dear Anonymous, We would like to thank you very much for your time, which you have taken to evaluate our hotel. The comments and evaluations of our guests are very important to us, even if these are not always positive for us. We would be very happy if you gave us a second chance as a guest and we can convince you that we can do it better. Best regards,

10/10 – Utmerket

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Amazing, Cheerful and hardworking Staff.Also,property is clean and very beautiful.The food is very good too.
Bodde her 4 netter i januar 2020
Svar fra Sol Dunas den 17. jan. 2020
Dear Anonymous, We would like to thank you very much for selecting our hotel for your holiday. At the same time, we would like to thank you for taking the time to evaluate us . We are already looking forward to welcoming you as our guest again hopefully soon. Best regards,

10/10 – Utmerket

Rogba og Lagos

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I travelled with my family (my wife and 2 yound children) and we enjoyed almost every single moment of our stay. The resort is in very good condition with a lot of things for people of all ages to do. My only 2 gripes are: 1. None of the kids pools are heated and so in very windy weather all the pools were freezing cold and the kids couldn't swim. 2. Our rooms weren't cleaned one day (despite leaving the correct notice on the door) and coming back from a long day of exploration/touring with 2 kids to a room with no clean towels and bins still filled with rubbish was very exasperating for us. Fortunately we were able to get clean towels that night but had to wait for another 12 hours before the rooms were cleaned. Other than those 2, it was a truly wonderful experience for us. The staff are very friendly people and the "No Stress" motto of Cape Verde is reflected thoroughly at this resort. It's an amazing place with no stress at all. Special shoutout to the minders at the kids club...they are truly amazing people. Our kids are still raving about the day spent there. Kudos to the entire resort team. P.s. If you can, book the island tour with Jack Sparrow at the beach.
Bodde her 4 netter i januar 2020
Svar fra Sol Dunas den 17. jan. 2020
Dear Rogba, We would like to thank you very much for your time, which you have taken to evaluate our hotel. We hope that you will return for another visit and If we can make your next stay even better, please feel free to contact us at any time. Best regards,

4/10 – Dårlig

Verifisert reisende

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Ho passato una "vacanza" da incubo!! a parte le piscine e tutti i divertimenti per i bambini il resto è da buttare. Tante cose che non funzionavano a partire dalla chiave già appena arrivati...telefono luci telecomando....provo a riassumere tutte le cose orribili che ci son successe....gli appartamenti sono grandi e spaziosi ma le camere da letto veramente piccole. Abbiamo trovato due bagni uno con doccia e l'altro con vasca e questo è stato buono. Non sono riuscito a dormire una sola notte perché mi svegliavo sempre tutto bagnato nonostante il condizionatore acceso tutta la notte. Io penso che copri materasso cuscino e lenzuola non erano di qualità in modo da permettere l'assorbimento e l'evaporazione dei liquidi corporei prodotto durante il sonno. Il "cibo"....mio dio...la parte peggiore!! a parte la cena della vigilia di capodanno...faceva veramente SCHIFO!!! questo resort da un punto di vista del cibo può andar bene solo agli inglesi...senza offesa per gli inglesi :) fanno pasta pizza ma io in vita mia non ho mai mangiato una schifezza del genere...ed ho girato il mondo e provato di tutto!!! Se devo dare un giudizio...è un super resort per FAMIGLIA dei paesi nordici :) io non ci tornerei neppure se mi pagassero!! altro nota dolente...dopo aver pagato 2500 euro per 9 notti avrei dovuto anche pagare 20 euro per l'accesso alla spa!! senza parole. aaa dimenticavo...appena arrivati il frigo bar completamente VUOTO..neppure una bottiglietta d'acqua!!! so pazzi!!!
Bodde her 9 netter i desember 2019
Svar fra Sol Dunas den 21. jan. 2020
Dear Anonymous, We would like to thank you very much for your time, which you have taken to evaluate our hotel. The comments and evaluations of our guests are very important to us, even if these are not always positive for us. We are sad to perceive that we have not been able to meet your holiday expectations, please be assured that we strive to offer our guests the highest quality service that they deserve and it is not our intention to leave you with an opposite impression. We would be very happy if you gave us a second chance as a guest and we can convince you that we can do it better. Best regards,

4/10 – Dårlig

Verifisert reisende

Reiste med partner
Likte ikke: Renhold og personale og service
Trattandosi di un hotel a 5 stelle avevo aspettative completamente diverse. Prima di tutto siamo stati vittima di una serie di disguidi: alle due di notte (orario di arrivo) ci hanno dato la chiave di una camera già occupata, aprendo la porta ci è apparso un uomo in mutande visibilmente infastidito dalla nostra presenza nella sua stanza; poi ci hanno assegnato una stanza di un valore economico minore rispetto a quello pagato (abbiamo prenotato una stanza con il balcone pagando un supplemento e ci hanno dato una stanza a piano terra), e alla richiesta di cambio stanza ci hanno detto che erano già tutte occupate senza darci un indennizzo. Ma la nota peggiore rimane la scarsissima pulizia delle camere. Siamo arrivati in stanza con lo sporco a terra, sui tavoli e nei cassetti degli ospiti precedenti (peli sul pavimento, tavoli appiccicaticci, ecc...) durante il nostro soggiorno venivano tolti gli asciugamani sporchi ma non ci venivano forniti quelli puliti così da costringerci ad aspettare fino a un’ora per poterci fare la doccia non avendo nulla a disposizione per asciugarci. Assistendo alla pulizia della stanza ho potuto constatare che, sebbene decisamente grande, la stanza veniva “pulita” in dieci minuti semplicemente passando uno straccio bagnato a terra. Per quanto riguarda il mangiare, vi sono tre opzioni nel pacchetto all inclusive di cui due alla carta (di bassissima qualità) e un buffet decisamente migliore con una buona varietà di cibo. In sostanza non più di 3 stelle.
Bodde her 7 netter i januar 2020
Svar fra Sol Dunas den 21. jan. 2020
Dear Anonymous, We would like to thank you very much for your time, which you have taken to evaluate our hotel. The comments and evaluations of our guests are very important to us, even if these are not always positive for us. We are sad to perceive that we have not been able to meet your holiday expectations, please be assured that we strive to offer our guests the highest quality service that they deserve and it is not our intention to leave you with an opposite impression. We would be very happy if you gave us a second chance as a guest and we can convince you that we can do it better. Best regards,

10/10 – Utmerket

Verifisert reisende

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We spent our honeymoon here... it was lovely and we almost didn’t want to leave
Bodde her 6 netter i desember 2019
Svar fra Sol Dunas den 15. jan. 2020
Dear Anonymous, We would like to thank you very much for selecting our hotel for your holiday. At the same time, we would like to thank you for taking the time to evaluate us . We are already looking forward to welcoming you as our guest again hopefully soon. Best regards,

10/10 – Utmerket

Kirlin og Norway

Reiste med partner
Likte: Fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Love the grounds. It would be nice with more stores on the property.
Bodde her 3 netter i desember 2019
Svar fra Meliã Dunas Beach Resort & Spa den 8. jan. 2020
Dear Kirlin, Thank you for having chosen Meliã Dunas Beach Resort & Spa for your holidays. We welcome each constructive feedback as they enable us to gain a clearer insight into how to adapt ourselves in order to meet the expectations and needs of our guests. Thank you once again for your contribution, we hope that you will give us the pleasure of having you as our guests again in the near future. Kind regards, Meliã Dunas Beach Resort & Spa Management Team

4/10 – Dårlig

Sonia

Reiste med familie
Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand
Uma experiência decepcionante
Não correspondeu às expectativas para um resort desta categoria e para o que se espera de um all inclusive. Pelo preço que pagamos para dois dias, a qualidade das refeições foi no geral muito abaixo da media, havia muita diferenciação dentro do mesmo espaco dependendo do Melia. Ou seja, não se podia utilizar este bar ou aquele restaurante sem pagar extra, não se podia utilizar determinados espacos na praia porque pertenciam a outro Melia (apesar de estarem praticamente vazios!). Outro ponto negativo foi logo ao check in nos avisarem que tinhamos de deixar um deposito de 20 euros para cada toalha de praia (somos uma familia de 4!). Foi a primeira vez que tal nos aconteceu. Em outros resorts do tipo dá-se um cartão ao cliente para serem obtidas as toalhas. Caso o mesmo nao seja devolvido no fim da estadia, é então cobrado um valor para cobrir as toalhas nao devolvidas. Já ficamos em outros resorts e esta foi sem duvida a nossa pior experiencia, considerando o que pagamos. Sinceramente não voltaremos considerar o Melia para futuras estadias. Como pontos positivos destacamos a simpatia do staff e o quart/ apartamento que nos foi dado.
Bodde her 2 netter i januar 2020
Svar fra Sol Dunas den 7. jan. 2020
Estimada Sra. Sonia Obrigado por escolher o Sol Dunas para as suas férias e por ter despendido algum do seu tempo para partilhar a sua opinião connosco. Os comentários e avaliações de nossos hóspedes são muito importantes para nós, mesmo que nem sempre seja positivo para nós. Agradecemos o feedback construtivo e sugestões de nossos clientes, já que estes nos permitem obter uma visão mais clara sobre as necessidades e desejos dos nossos clientes, dando-nos a oportunidade de continuar a melhorar os nossos serviços. Nós lamentamos profundamente a sua opinião e esperamos que nos dê a oportunidade de lhe oferecer os nossos serviços outra vez, num futuro próximo. Atenciosamente, Equipa de Gestão do Sol Dunas

6/10 – Grei

Paolo og Milano

Reiste med partner
Likte: Renhold og personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Struttura molto curata nelle parti comuni, meno le camere, alcuni arredi rotti e soffione doccia piccolo e incrostato
Bodde her 7 netter i desember 2019
Svar fra Sol Dunas den 6. jan. 2020
Dear Paolo, We would like to thank you very much for your time, which you have taken to evaluate our hotel. We hope that you will return for another visit and If we can make your next stay even better, please feel free to contact us at any time. Best regards,

2/10 – Forferdelig

Verifisert reisende

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 8 netter i desember 2019
Svar fra Meliã Dunas Beach Resort & Spa den 31. des. 2019
Dear Anonymousl, We would like to thank you very much for your time, which you have taken to share your experiences with other travelers. We have been very pleased to welcome you to the Hotel Meliã Dunas Beach Resort & Spa. We are delighted to hear that during your stay, you were able to experience exactly this service for the Meliã Hotels. If we can make your next stay even better, please feel free to contact us at any time. Best regards, Meliã Dunas Beach Resort & Spa Management Team

10/10 – Utmerket

B

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The resort was amazing and the people were so friendly. Marcio was such a great guy and took really great care of us.
Bodde her 4 netter i desember 2019
Svar fra Melia Dunas den 26. des. 2019
Dear B, We would like to thank you very much for selecting our hotel for your holiday. At the same time, we would like to thank you for taking the time to evaluate us . We are already looking forward to welcoming you as our guest again hopefully soon. Best regards,

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Amazing time at Sol Dunas
We had an excellent family time at the hotel. The service is impeccable and we were so impressed by professionalism and kindness of the kids club staff. We definitely recommend this hotel
Bodde her 4 netter i desember 2019
Svar fra Melia Dunas den 26. des. 2019
Dear Jean Patrick, We would like to thank you very much for selecting our hotel for your holiday. At the same time, we would like to thank you for taking the time to evaluate us . We are already looking forward to welcoming you as our guest again hopefully soon. Best regards,

10/10 – Utmerket

Bjartmar

Bodde her 2 netter i november 2019

10/10 – Utmerket

Verifisert reisende

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good variety of foods to suite all taste, rooms very clean, staff very polite and friendly. Evening entertainment good on most days. The shuttle bus provided by the hotel for drop off to Santa Maria town I think should have more drop off times rather than just the 3 in the mornings
Bodde her 6 netter i november 2019
Svar fra Sol Dunas den 29. nov. 2019
Dear Anonymous, Thank you for having chosen Sol Dunas for your holidays. It has been truly a pleasure having you as our guests and we are very happy to know that you have had an enjoyable stay with us, as this is the aim towards which we strive for each day. Thank you for having recommended our hotel to prospective guests, we will look forward to the delight of welcoming you as our guests again hopefully soon. Kind regards,

10/10 – Utmerket

Verifisert reisende

Reiste med familie og små barn
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Positives... Excellent for families with kids all the way to 18years. Safe for kids. Kids have fun all day with the daily activities. Huge resort with about 8 big swimming pools full of activities all day long. The buffet is good, various choices of food but lack of beef meat on the buffet. Negatives... The room cleanliness is not good. I had to complain to get it to the standard I expect. Restaurants for dinner needs more staffing. We waited on average 1h:20m for the main course. Lastly, I know the island is prone to have flies/insects but the restaurants need to do more to keep flies and other insects/pets away. Overall I really enjoyed my stay and recommend to anyone with or without kids that wants to relax and enjoy. No Stress 😄
Bodde her 7 netter i november 2019
Svar fra Sol Dunas den 18. nov. 2019
Dear Mr. Anonymous, Thank you for having chosen Sol Dunas for your holidays and for having set aside some of your time to share your review with us. We are more than delighted to read your wonderful opinion about your recent stay in our hotel. There is nothing more rewarding than knowing that our dedication to the service excellence and to create memorable stay is appreciated. Thank you once again for your contribution, we are already looking forward to the pleasure of having you with us again in the not so distant future. Kind regards, Sol Dunas Management Team

10/10 – Utmerket

Adailda

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 7 netter i oktober 2019
Svar fra Sol Dunas den 8. nov. 2019
Dear Adailda, We would like to thank you very much for selecting our hotel for your holiday. At the same time, we would like to thank you for taking the time to evaluate us . We are already looking forward to welcoming you as our guest again hopefully soon. Best regards,

10/10 – Utmerket

Ligia

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Maravilhoso
Bodde her 2 netter i oktober 2019
Svar fra Sol Dunas den 11. nov. 2019
Dear Ligia, We would like to thank you very much for selecting our hotel for your holiday. At the same time, we would like to thank you for taking the time to evaluate us . We are already looking forward to welcoming you as our guest again hopefully soon. Best regards,

10/10 – Utmerket

EDGARMONTEIRO og Brockton MA

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Is it just different environment real friendly for kids and family in general and the combination between the infrastructure and environment it is unique
Bodde her 4 netter i oktober 2019
Svar fra Meliã Dunas Beach Resort & Spa den 30. okt. 2019
Dear EDGARMONTEIRO, Thank you for having chosen Meliã Dunas Beach Resort & Spa for your holidays and for having set aside some of your time to share your review with us. We are more than delighted to read your wonderful opinion about your recent stay in our hotel. There is nothing more rewarding than knowing that our dedication to the service excellence and to create memorable stay is appreciated. Thank you once again for your contribution, we are already looking forward to the pleasure of having you with us again in the not so distant future. Kind regards, Meliã Dunas Beach Resort & Spa Management Team

4/10 – Dårlig

Verifisert reisende

Likte: Renhold
Bodde her 6 netter i september 2019
Svar fra Sol Dunas den 24. sep. 2019
Dear Guest, We would like to thank you very much for selecting our hotel for your holiday. At the same time, we would like to thank you for taking the time to evaluate us . We are already looking forward to welcoming you as our guest again hopefully soon. Best regards,

8/10 – Bra

Antonio

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i januar 2019
Svar fra Sol Dunas Management team den 25. jan. 2019
Dear Antonio, We would like to thank you very much for selecting our hotel for your holiday. At the same time, we would like to thank you for taking the time to evaluate us . We are already looking forward to welcoming you as our guest again hopefully soon. Best regards,

8/10 – Bra

David

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
Family of 4 Americans travel
We got a 2 bedroom suite, with a living room, 2 bathrooms and kitchen. The suite was nice sized with the living area big enough for all of us. The grounds were well kept with nice pools throughout the resort. This is a huge resort. We had no problems getting beach chairs each day. We got their early and left late, I appreciate the resort letting us check-in and use the property when we got there and after we checked out. We didn't get our room early and we couldn't keep it late but we got to stay and enjoy the property and they had complementary changing rooms we used to shower before we left. Our biggest complaint was the food, there were lot's of options but the quality of the food often wasn't great, I was disappointed with most of the meals in most cases. We only stayed two nights because we spent time on some of the other islands in Cabo Verde, we would strongly recommend travel to the other islands as they don't have the mass tourism that Sal has.
Bodde her 2 netter i desember 2018
Svar fra Community Manager den 28. des. 2018
Dear David, Thank you for having chosen Sol Dunas for your holidays and for having set aside some of your time to share your review with us. It has been truly a pleasure having you as our guests and we are very happy to know that you have had an enjoyable stay with us, as this is the aim towards which we strive for each day. Thank you for having recommended our hotel to prospective guests, we will look forward to the delight of welcoming you as our guests again hopefully soon. Kind regards, Sol Dunas Management Team

8/10 – Bra

Jacek/Lynne og Malaga, Spain

Likte: Romkomfort
Likte ikke: Personale og service
Good swimming pools with a bar attached to each was nice. Food in the buffet restaurant was always decent and varied enough. However, the staff seemed to operate on conflicting "rules" and often presented contradictory information or half-information. For example, it was next to impossible to exchange pool towels for fresh ones from one day to the next (they offered us new ones finally on the day of our departure...); the two restaurants that required booking went half empty every night because the booking option ended every day at 4 p.m. but nobody had announced it to us on arrival -- when we finally found out about that rule, we were told everything was booked for the next two days. So, we had a good time with the weather and the water, and the bar service.
Bodde her 5 netter i oktober 2018
Svar fra Management Team den 5. nov. 2018
Dear Jacek/Lynne, Thank you for choosing our resort for your holiday at Sal Island and for the time spent to share your review. Firstly, we would like to express our appreciation for having had you as our guests, it has been a pleasure having you with us. We will take your comments into account for the continuous improvement of our services. We welcome and value each feedback of our guests as they enable us to gain a better insight into their needs and preferences thus allowing us to adapt our services to meet those expectations. We hope that you will return for another visit as we are already looking forward to welcoming you as our guest again hopefully soon. Best regards

8/10 – Bra

Lu og Sal cape verd

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
We had ordered a king size in the family size room. We get there and check in and pay. They take us to our room which wad nice. It took us a min but we where like this isnt a king and check our reservation from expedia and it said king in the family style room which was way in the back of the venu.So we went back to front deck and asked about the size confustion. They said oh it doesnt come with a king. Instead of them saying that. We had to fuss and fight with the supervisor for an hour or longer before he gave us the manager which we kept asking for. Finally got the manager after my husband chased him down outside and he fixed everthing that the supervisor should have done in first place. If they knew they were wrong. By not telling us the room didnt come with the king and if we woulndnt mind taking the queen size bed instead. We would have avoided all that time wasted.
Bodde her 4 netter i april 2018
Svar fra Sol Dunas den 29. juni 2018
Dear Lu, We would like to thank you very much for selecting our hotel for your holiday. At the same time, we would like to thank you for taking the time to evaluate us . We thank you for bringing into our attention the points that were not according to your liking, these have been noted and will be discussed with our team. We will take your comments into account for the continuous improvement of our services. We welcome and value each feedback of our guests as they enable us to gain a better insight into their needs and preferences thus allowing us to adapt our services to meet those expectations. We hope that you will return for another stay as we are already looking forward to welcoming you to our hotel again soon. Kind regards, Management Team

8/10 – Bra

Rauno

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort

10/10 – Utmerket

Ramon

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great Stay at Dunas!
Dunas is a wonderful resort conveniently located about 5min drive to the heart of Santa Maria. The staff are incredibly friendly and attentive (and gorgeous)! The only concern I had during my stay is that my in-room wifi service was very spotty, which was quite frustrating. Overall, the facilities, amenities and service was great. I would visit again!
Bodde her 2 netter i mars 2018

6/10 – Grei

JILL og swansea

Likte: Renhold, personale og service og romkomfort
This is a very very large hotel,
This hotel is massive, so not personal. Staff helpful and friendly, room spacious and clean, but would not want to spend a 2 week holiday here. I was only here for 2 nights on business . would not go back
Bodde her 2 netter i februar 2018

10/10 – Utmerket

Jennifer Berg

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Vi havde egentlig booket et hotel i byen, da vi ikke er så vilde med all inklusive, men endte her. Selve området er et kæmpestort isoleret område med 4-5 hoteller og masser af pool barer restauranter og en ret flot man-made strand med smukt klart vand. Vi er jo ikke de store all inklusive fans men det har været ok, buffeten er lidt kedelig, men vi tænker at alle grønsager og kød er importeret. Der er 2 restauranter hvor man bestiller bord og vælger ud fra et menukort, det fungerer bedre for os. Dog må jeg sige at det mad vi har fået på restauranter i Santa Maria er langt bedre, vi har spist masser af fisk og det er det de kan. Personalet er virkelig hjælpsomme og behagelige
Bodde her 8 netter i februar 2018

10/10 – Utmerket

Heli og Vaasa

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Melia Sol Dunas- Kap Verde
Viihtyisä ja turvallinen hotellialue, siistit hotellihuoneet, ruoka hyvää ja riittävästi. Lähellä hyvinhoidettua rantaa. Kielitaitoinen ja ystävällinen henkilökunta. Uima-altaat turvalliset ja siistit.
Bodde her 7 netter i januar 2018