This is the most disgusting place I have ever seen. They should be shut down immediately. Hotels.com should not have anything to do with this horrendous place. We simply could not stay there and had to leave wasting £158 which I just cannot afford. I felt ashamed that I took my 8 year old daughter to such a disgusting and filthy place for a “holiday”. No hot water, filthy accommodation, metal bar sticking out of our double bed. A running tap in the kitchen that could not be turned off - it was so loud that we were unable to sleep. Filth all over the walls, urine all over the toilet - and that’s just the rooms, the grounds are just as revolting. We left in the middle of the night and drove home. A sign at reception says “no refunds, no room swaps, no room upgrades” - Hotels.com should cut ties with this place immediately as they are a slur on your name. The public toilets are a disgrace, I’ve never smelt anything so disgusting. There is no one to complain to, no one that can help and no way to refund the money that has been robbed from us. I feel violated.