Dear Guest, First, we would like to thank you for trusting our hotel, Barceló Aran Mantegna and for taking the time to share your experience with us. Following your review, we would like to apologize for any inconvenience we would like to inform you that all your comments are taken into account in order to set further improvements. We appreciate your opinions and we hope to have the opportunity to welcome you back in our hotel. Yours faithfully, Juan Carlos Reina General Manager Barceló Aran Mantegna | Barceló Aran Park | Barceló Aran Blu

Dear Nadine, Thank you very much for your kind review.We are thrilled to hear that you appreciated the lovely ambiance of our lobby and the friendly demeanor of our reception and lobby bar staff. It is always gratifying to know that our commitment to service excellence resonates with our guests. Your compliments on the cleanliness of your room and the overall condition of Precise House Mantegna Roma are also greatly appreciated, as we strive to maintain the highest standards of hospitality.Please rest assured that we will continue to uphold these standards and provide a welcoming environment for all our guests.Guest Relations Manager

Dear Theresa, Thank you very much for your kind review.We are glad that you had a pleasant stay and appreciated our high standards and quality service. Our dedicated team always aim to deliver the best experience to all of our guests and your kind words are truly rewarding.It's great to hear that you were able to make the most of our tasty breakfast, and hope it kick-started your day.It would be a pleasure to welcome you back. Best wishes,Guest Relations Manager

Dear Rishi, Thank you for taking the time to review your stay.We are pleased to hear that you found our rooms clean and well-maintained, and that the amenities provided met your expectations.However, we regret to hear that your interaction with our check-in staff did not reflect the high standard of customer service we strive to provide. Rest assured that we are taking your feedback seriously as we continually aim to improve our guest experience. We also appreciate your comments on the bathroom's privacy glass and will review this aspect of our room features.At Precise House Mantegna Roma, we pride ourselves on offering exceptional service, and it is rewarding to know that our bar and restaurant staff made a positive impression. We are committed to ensuring our guests feel welcomed and cared for throughout their stay.We are looking forward to welcoming you again. All the best!Guest Relations Manager

Gentile Fabrizio,Grazie per questa recensione che ci aiuterà a migliorare.È un vero piacere sapere che ha trovato la pulizia della camera e la condizione dell'hotel all'altezza delle Sue aspettative. Siamo lieti che i servizi offerti e le dotazioni delle nostre camere abbiano contribuito a rendere piacevole il Suo soggiorno.La ringraziamo per aver riconosciuto l'impegno del nostro team nell'assicurare un servizio di qualità. La soddisfazione dei nostri ospiti è la nostra principale priorità e commenti come il Suo ci incoraggiano a continuare a lavorare con passione e dedizione.La aspettiamo per un'altra esperienza indimenticabile al Precise House Mantegna Roma, dove l'eleganza e il comfort si fondono per creare un ambiente unico e accogliente.Ci auguriamo di avere l'opportunità di ospitarla nuovamente, per offrirle un'esperienza che rifletta pienamente la qualità del nostro servizio. Cordiali saluti.Guest Relations Manager

Gentile Roberto,La ringraziamo per la sua recensione.Siamo molto felici di sapere che la sua permanenza nel nostro albergo sia stata in generale molto positiva. Lavoriamo quotidianamente per poter garantire a ciascun ospite un'esperienza di soggiorno piacevole e rilassante e le sue parole, oltre ad essere una grande gratificazione, ci incoraggiano a proseguire su questa strada.La ringraziamo ancora una volta per aver scelto il nostro albergo e la invitiamo a tornare in futuro.Le porgiamo i nostri più cordiali saluti.Guest Relations Manager

Dear Jean Michel,Thank you for sharing your positive review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We hope to see you again soon. Best wishes,Guest Relations Manager

Gentile Carmina,Grazie per aver recensito il nostro hotel.Siamo molto felici di sapere che la sua permanenza nel nostro albergo sia stata in generale molto positiva. Lavoriamo quotidianamente per poter garantire a ciascun ospite un'esperienza di soggiorno piacevole e rilassante.Speriamo di avere presto il piacere di ospitarla di nuovo. Nel frattempo, le porgiamo i nostri cordiali saluti.Guest Relations Manager

Dear Krzysztof,Thank you for sharing your feedback with us. We take our guests' concerns seriously, and we would like to assure you that we have thoroughly inspected your room following your departure. Our team has confirmed that there is no presence of insect in the room. We would like to assure you that we have strict pest control measures in place.We apologize for the issues you encountered during your stay, with the roo,. We are continuously working to improve the quality of our rooms, and your feedback is valuable to us in this regard. We will address these concerns promptly to enhance the overall guest experience.Your comfort and well-being are of utmost importance to us, and we regret any inconvenience you and your daughter experienced. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future, providing you with an improved experience that meets your expectations.Best regards,The Hotel Management

Dear Nohemi,Thank you for your positive feedback.We are delighted to hear that you enjoyed our excellent breakfast and the attentive service provided by our front desk team. Our La Brasserie restaurant takes pride in offering a wide range of delicious Italian and Mediterranean dishes, and our staff is always eager to assist guests with any needs they may have during their stay.We look forward to welcoming you back on a future occasion.Best regards,La Direzione

Dear James,Thank you for taking the time to share your feedback.We apologize for the inconveniences you experienced during your recent stay at our hotel. We take your feedback seriously and would like to address the issues you mentioned regarding late check-out and early check-in.As you mentioned, we strive to accommodate late check-out and early check-in requests to the best of our ability, but these requests are always subject to availability, especially during times of high occupancy. Our reception staff informed us that they had discussed the possibility of these services but these services have not been confirmed. Generally, when we confirm such services, we request payment at the time of confirmation. We would like to clarify that no additional charges were applied to your account for these services since they were not fulfilled.Regrettably, due to the high occupancy levels during your stay, we were unable to grant your late check-out request for the existing room or the early check-in request for the new room as originally agreed upon. We understand the frustration this may have caused, and we acknowledge that this is not the level of service we aim to provide.For the first booking you had superior room and a suite for your second reservation. To ensure a smooth transition between rooms, we aimed to have the suite ready as soon as possible after the standard check-in time at 14:00. We apologize if this caused any inconvenience.We genuinely apologize for any frustration and disappointment you experienced during your stay. Your feedback is invaluable to us, and we will use it to improve our services and communication with our guests.We appreciate your understanding and hope you will consider staying with us again in the future, where we will do our utmost to provide you with the exceptional experience you deserve.Sincerely,The Hotel Management

Gentile Pietro,Grazie per averci fatto conoscere la sua opinione.Siamo lieti che abbia apprezzato il servizio e le dotazioni della camera. Tuttavia, ci dispiace sapere dei problemi riscontrati nella doccia e nella moquette della sua stanza. Prendiamo molto seriamente i feedback dei nostri ospiti e ci assicureremo di verificare e risolvere tali problemi per garantire un soggiorno confortevole ai futuri ospiti. La pulizia e l'igiene sono di fondamentale importanza per noi.Siamo spiacenti che le soluzioni fornite durante il soggiorno non siano state soddisfacenti. La sua opinione è preziosa per noi e ci aiuta a migliorare continuamente i nostri servizi e le nostre strutture.In attesa di poterla accogliere nuovamente presso il Barceló Aran Mantegna in futuro, le porgiamo i nostri più cordiali saluti.La Direzione

Dear José, Thank you very much for your kind feedback.We are glad that you had a pleasant stay and appreciated our high standards and quality service. Our dedicated team always aim to deliver the best experience to all of our guests and your kind words are truly rewarding.We look forward to welcoming you back for another memorable experience.Best wishes,The Management.

Dear Bukola,Thank you for your positive feedback.We are delighted to hear that you appreciated our great location.We look forward to welcoming you back on a future occasion.Best regards,La Direzione

Dear Guest, Thank you very much for your kind feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back for another memorable experience.Best wishes,The Hotel Management

Dear Azad, Thank you very much for your kind feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.Furthermore, we are glad that the high standards we set ourselves met your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,The Hotel Management

Dear Guest,Thank you for sharing your review of your stay with us.We regret to learn of the difficulties you encountered in your interaction with our receptionist and please accept our apologies for this experience. We assure you that this is not the standard of service expected and will be addressed with the team members concerned. We appreciate your insight and will do our utmost to ensure this situation is not repeated and once again, extend our sincere apologies for any inconvenience caused.It is good to know that you enjoyed the culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we satisfied yours.It would be a pleasure to welcome you again. Best regards,The Hotel Management