Buongiorno, non ho mai ricevuto nessuna comunicazione da parte vostra in merito ad un cattivo odore. Ed è la prima volta in assoluto che sento una cosa del genere. Avreste dovuto avvertirmi davvero, ma non credo che abbiate avuto quel problema, ne avete avuti tanti (orario di arrivo oltre il previsto, siete arrivati ad orari impensabili ecc) e ve li ho risolti tutti. Per quanto riguarda le chiavi è ovvio che ci sia una chiave per ogni porta, mi perdoni ma a questa cosa credo che non ci sia nulla da rispondere, avrebbe voluto le serrature tutte uguali per avere una chiave sola???? Buona giornata, Laura

hello, we advised that we stopped breakfast service!it's wrote everywhere and you had the opportunity to cancel without any penalty.you didn't cancel, it means that is OK for you.and now, why you make negative review?thanks Laura

grazie mille, a presto!

sorry but any room hasn't kitchen use!!It's not permitted by the lawI don't know why you expected to use it. I don't know where you read it, it's not written anywhere.I'm very sorry for this, your review it's not reallaura

hello, I don't work in the metro! Our work is to host you and we'll do our best for this. And I always contact guests to be sure that they don't wait at their arrivalthanks laura

thanks a lotLaura

sorry, I can't answer to you, I don't know why you are not satisfyI wait for your commentsthanks Laura

thank U so much! see you soon in Rome! Laura

thanks a lot and see you soon in romeLaura

GRAZIE MILLE!!

I'm very sorry but we never had this problem...I checked all bathrooms....maybe you made confusion with another propertythanks

thanks a lot!Laura

grazie mille, a presto!

thanks a lot!Laura

thanks a lot, CU soon in Rome!

Thanks for choosing US, I Hope you enjoyed your stay. CU soon in Rome Laura

Grazie mille, spero di vederti presto nella nostra struttura Laura

thanks a lot and CU soon Unfortunally some guest broke all things and sometimes we can't change them immediately. we always renovate the apartments, each year... Laura

thanks a lot for your stay and your rewiew. I know that prepackeged food it's not the best, but it's compulsory by the law, we can't give you krapfen or cackes..... regarding late check in it's wrote in our rules. we are not an hotel, we haven't 24hrs check in, and after 6 p.m. I have to call a girl to make late check in. I apologize for this but I can't do otherwise, what we give is an extra service see you again in Rome, laura

thank U very much I hope to see you soon in Rome again Laura

grazie mille e a presto! Laura

buongiorno mi spiace che abbia avuto questi problemi le nostre recensioni sono tutte molto alte soprattutto per l'aspetto delle pulizie, a cui stiamo molto attenti mi sembra molto strano che le lenzuola fossero sporche! forse una macchia sfuggita agli occhi delle ragazze ma sicuramente pulite, l'ter della lavanderia è standardizzato e sanifichiamo ad ogni cambio. grazie comunque, Laura

grazie mille

thanks a lot, CU soon in Rome laura