Hoteller nær Rocky River

«Fint oppusset hotell! Gode senger og fine rom. Kunne vært bedre frokost, tomt for egg da vi spiste. Lite utvalg av pålegg. »

«1 hour wait to check in. Then when we go to check in they didn't have a room for us. We had to get ready for our event that evening in the hotel lobby bathroom. Next day we asked for a refund and they said we had to contact Expedia who booked through but that was next to impossible. The hotel was supposed to contact Expedia and issue refund. We got nothing accomplished but inconvenience with this hotel start to finish! We will never stay there again.»

«Bad customer service »

«This was a good hotel. It was clean,the beds were comfortable and the temperature control was great. Often times in hotels we spend the evenings trying to adjust the temperature since it seems to fluctuate between too cool and uncomfortably warm no matter what the themostate is set on. This wasn't a problem here. the temperature stayed where we set it the whole 4 days we were there. The staff was very friendly and helpful from the ones at the desk to the ones cleaning the rooms. Everyone ...

«This is one of the most unique properties I have seen. The rooms are large and very accommodating with an industrial feel, decorated in art deco style.»

«One of the most comfortable beds I’ve slept in. Very clean room as well.»

«Room smelled horribly the carpet worn and dirty I vacuumed. No usable WiFi. Purported breakfast was coffee and a few fruit bars. Furniture was broken down. This place did have several good restaurants nearby»

«Close to airport. Convenient to stay one night.»

«Nunca me limpiaron el cuarto mi me dieron toallas nuevas»

«Our stay was terrible. We were on the second floor and there mice in the room!!! Just awful!!»

«Hotel was so filthy. Room was also not properly cleaned, floor was dirty and needed good broom and mop. No soap and shampoo in bath. My wife is very unhappy with this hotel.»

«There were multiple tenants that appear to live in the motel with pets and sitting the the doorways smoking and and other things. Did not feel safe nor did I feel comfortable staying there»

«The Sonesta was a pretty good stay. We only stayed for one night. It was a few things that could be improved. They need to make sure enough towels are in the amenties. It was only one wash cloth in each bathroom and only one towel in one of the bathrooms. Also, the kitchen did not have any silverware, pans for cooking, or dinnerware. This would have been a problem if we were staying more days. I think if someone would inspect the rooms after them being cleaned would lower the complaint or ...

«Staff disengaged, poorly run thru and thru»

«Staff can be so rude »

«Hotel is dated but not bad. Staff was nice friendly lady at the front counter. Weird smell in the lobby but not too bad. Took the elevator to the second floor where our room was and when the doors opened I was taken back by the suffocating smell of cigarettes and fried chicken. If we stayed two nights I probably would have picked up a can of febreeze and left it for them. Our room wasn’t bad, the couch was taped together and there was still a stale chicken/cigarette smell but it was manageable. ...

«Guy at the front desk was not there had to call in order for him to come to the desk the ceiling was molded and sagging in the bathroom and they make you do a cash deposit so be prepared for that.»

«Staff were very nice and helpful»