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Anmeldelser av Mercure Manchester Norton Grange Hotel & Spa

4 out of 5
Mercure Manchester Norton Grange Hotel & Spa
Manchester Road, Castleton, Rochdale, England

Anmeldelser

7,8

Bra

Rangering på 10 − Utmerket. 213 av totalt 634 anmeldelser." "
Rangering på 8 − Bra. 224 av totalt 634 anmeldelser." "
Rangering på 6 − Grei. 115 av totalt 634 anmeldelser." "
Rangering på 4 − Dårlig. 51 av totalt 634 anmeldelser." "
Rangering på 2 − Forferdelig. 31 av totalt 634 anmeldelser." "

8,2/10

Renhold

8,2/10

Personale og service

8,2/10

Fasiliteter

7,6/10

Overnattingsstedets bygg og tilstand

7,8/10

Miljøvennlige løsninger

Anmeldelser

4/10 – Dårlig

Leif Normann

Reiste med familie
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i oktober 2023
Svar fra Rama den 6. okt. 2023
Dear GuestThank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Sincerely, Rama Arimilly General Manager

10/10 – Utmerket

Jan

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fast hotell i Manchester!
Bodde her 2 netter i september 2021
Svar fra Rama den 20. sep. 2021
Dear Guest, Thank you for such a fabulous rating of your recent visit to our Hotel!! We look forward to welcoming you back in near future. Best Regards, Rama Arimilly. General Manager

6/10 – Grei

Jan

Reiste med familie
Likte: Personale og service og romkomfort
Likte ikke: Renhold
Dårlig renhold
Dårlig renhold, slitne rom.
Bodde her 3 netter i juli 2020
Svar fra Rama den 31. juli 2020
Dear Guest thank you for your comments. Regards Rama

6/10 – Grei

Jan

Likte: Personale og service og romkomfort
Greit hotell - ikke mer
Liten lekkasje på badet som gjorde gulvet glatt. Greit renhold og grei service. Litt trøbbel med fjernkontroll til TV (ikke brukerfeil). Ikke rømningsvei via vindu.
Bodde her 4 netter i desember 2018
Svar fra Rama den 24. des. 2018
Kjære gjest, takk for at du tok deg tid til å dele tilbakemeldingen din. Jeg bemerket dine kommentarer om badlekkasje og fjernkontroll. Jeg vil certianly få dem løst. takk for tilbakemelding. Vi gleder oss til å ønske deg velkommen i nær fremtid. Med vennlig hilsen Rama Arimilly Daglig leder

8/10 – Bra

Pål

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Fin tur
Fine rom, og generelt god standard. Dårlig utvalg på frokosten trekker ned
Bodde her 6 netter i mai 2018
Svar fra Rama Arimilly den 9. juni 2018
Dear Guest, Thank you for your review following your recent visit at Mercure Norton Grange Hotel and Spa. We look forward to welcoming you back in near future. Best Regards,

6/10 – Grei

morten

Likte: Romkomfort
elendig beliggenhet. hotels.com drev i beste fall med villedning. kostet etterhvert en formue med taxier til og fra manchester

6/10 – Grei

usman

Likte: Renhold
Likte ikke: Personale og service

6/10 – Grei

Verifisert reisende

Likte ikke: Renhold og romkomfort

2/10 – Forferdelig

Verifisert reisende

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort

2/10 – Forferdelig

Majid

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
The water from the shower isn’t warm
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Hamzah

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Really loved this property loved how closed away it was out of site not on a main road, rooms were nice and clean
Bodde her 2 netter i mai 2024
Svar fra Rama den 15. mai 2024
Dear Hamzah,We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Rama ArimillyGeneral Manager

6/10 – Grei

Jonathan

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
It's ok but noisy. Privilege rooms are well-equipped and comfortable. The doors to the rooms slam shut, which doesn't seem to be the case at more modern hotels. Would stay again but wouldn't be first choice and much more a last resort.
Bodde her 2 netter i mai 2024
Svar fra Rama den 6. mai 2024
Dear JonathanThank you for taking time to share this constructive feedback further to your recent stay here with us. I noted your feedback, we will certainly work on all points for improvements. we do hope you will give us an opportunity to serve you better. RegardsRama ArimillyGeneral Manager

8/10 – Bra

laimis

Reiste med partner
Likte: Fasiliteter
Just loved
Bodde her 1 natt i april 2024
Svar fra Rama den 3. mai 2024
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. we hope your next visit will be as pleasant as the previous one.Sincerely,Rama ArimillyGeneral Manager

10/10 – Utmerket

Paul

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good hotel, nice and clean with friendly, polite staff. Had a great stay. Very happy .
Bodde her 1 natt i april 2024
Svar fra Rama den 28. apr. 2024
Dear PaulThank you so much for this 5 star rated review and your kind words. I will share your excellent feedback with the team, sure they will be thrilled.we look forward to welcome you back in near futureBest RegardsRama ArimillyGeneral Manager

8/10 – Bra

Kenneth

Forretningsreisende
Likte: Renhold, personale og service og fasiliteter
Generally good value. It was not made clear at booking that breakfast was not included. This requires improvement. I am unsure if this is Expedia or the hotel but both need to address this. The chair in my room, while comfortable was rather worn and needs repair or replacement. Good attentive and helpful staff.
Bodde her 2 netter i april 2024
Svar fra Rama den 21. apr. 2024
Dear Kenneth,Thank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa.Its always nice to receive constructive feedback, as it is only by receiving such information from guests, such as yourself, that we are better able to see where we stand in certain areas and what improvements we can make to further satisfy any requirements that you may have.I noted all key points from your feedback. We will certainly work on all of them individually.We look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager

10/10 – Utmerket

Flora

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Lovely facilities. Staff were very helpful
Bodde her 2 netter i april 2024
Svar fra Rama den 16. apr. 2024
Dear Flora,We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Rama ArimillyGeneral Manager

10/10 – Utmerket

Kerry

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Rama den 9. apr. 2024
Dear KerryThank you so much this 5 star rated review further to your recent stay here with us. we are pleased to learn you enjoyed your stay with us. we look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager

8/10 – Bra

Tammy

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very good breakfast
Bodde her 1 natt i mars 2024
Svar fra Rama den 16. mars 2024
Dear TammyThank you so much for taking time to award a 4 star rated review to us further to your recent stay here with uswe look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager

10/10 – Utmerket

Amanda

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great staff lovely room lovely stay 5*****
Bodde her 2 netter i mars 2024
Svar fra Rama den 4. mars 2024
Dear AmandaGood Morning. Thank you so much for taking time to share this 5 star review and your kind words further to your recent stay her with us. we are pleased to learn you enjoyed your stay with us. we look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager

2/10 – Forferdelig

Verifisert reisende

Likte ikke: Personale og service og romkomfort
Bad experience
Was too noisy , loud music from hotel events room , couldn’t sleep , made complaint to reception but unfortunately did nothing about it , also had no soap no shampoo in my room also been reported to reception and didn’t show up
Bodde her 1 natt i februar 2024
Svar fra Rama den 23. feb. 2024
Dear guest Thank you for taking time to share your feedback further to your recent stay here with. I am upset to learn your experience with us. please may i request you to reach me direct before your next stay, so that we can personally check the room amenities and ensure your room is away from music from events. Hope this one experience will not deter you returning to us. we look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager

6/10 – Grei

Verifisert reisende

Likte: Renhold og personale og service
Nice stay but could be better
Stayed here a number of times and feel the hotel is declining each time we visit. Please check before booking if they have an events on as it can be very noisy at night. We were lucky our room was nearer the spa so it didn't effect us much. The rooms are a little dates and our shower was broken. We hadn't booked breakfast as we thought this was expensive so we opted for the bar menu, when we went to order in the morning we was told we couldn't have anything as we haven't bought the full breakfast! Even though if we order on room service we could have order just a sausage roll for £4.50. The spa area is lovely and relaxing. The areas were kept clean and there's lots of facilities to try in the thermal suite.
Bodde her 1 natt i februar 2024
Svar fra Rama den 19. feb. 2024
Dear GuestThank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa.Its always nice to receive constructive feedback, as it is only by receiving such information from guests, such as yourself, that we are better able to see where we stand in certain areas and what improvements we can make to further satisfy any requirements that you may have.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I noted your comments about the bath room & Breakfast. I will work with relevant teams to ensure improvement in these areas. Hope this one odd experience will not deter you returning back to us.We look forward to welcome you back in the near future.Best RegardsRama Arimilly.General Manager

10/10 – Utmerket

Andris

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff super helpful, nothing was too difficult for them. Excellent room amenities. Fabulous spa.
Bodde her 1 natt i februar 2024
Svar fra Rama den 17. feb. 2024
Dear AndrisThank you so much for such a fabulous review of your stay with us. We are delighted to learn you enjoyed your stay with us.we look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager

10/10 – Utmerket

gary

Likte: Renhold
Bodde her 2 netter i februar 2024
Svar fra Rama den 17. feb. 2024
Dear GaryThank you so much for taking time to share 5 star rating further to your recent stay here with us. we look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager

6/10 – Grei

Fabien

Bodde her 3 netter i februar 2024
Svar fra Rama den 14. feb. 2024
Hi FabienGood MorningThank you for taking time to share your score further to your recent stay her with us. We look forward to welcome you back in near future. Best RegardsRama

8/10 – Bra

Alison

Bodde her 1 natt i februar 2024
Svar fra Rama den 12. feb. 2024
Dear AlisonGood Afternoon. Thank you for taking time to share this 4 star review further to your recent stay here with us. we are pleased to learn you enjoyed your stay with us. we look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager

10/10 – Utmerket

Paul

Bodde her 1 natt i februar 2024
Svar fra Rama den 11. feb. 2024
Dear Paulthank you so much for taking to share a 5 star review further to your recent stay here with us. we are pleased to learn you enjoyed your stay with us. we look forward to welcome you back in near futureBest RegardsRama ArimillyGeneral Manager

4/10 – Dårlig

Nick

Bodde her 1 natt i februar 2024
Svar fra Rama den 10. feb. 2024
Dear Nickthank you for your rating further to your recent stay here with us. RegardsRama ArimillyGeneral Manager

8/10 – Bra

Jamie

Forretningsreisende
Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Rama den 9. feb. 2024
Dear JamieGood Morning. Thank you for taking time to share your 4-star review further to your recent stay here with us at at Mercure Norton Grange Hotel & Spa.We look forward to welcome you back in the near future.Best RegardsRama Arimilly.General Manager

8/10 – Bra

Matt

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Stsy
Great facilities
Bodde her 1 natt i januar 2024
Svar fra Rama den 28. jan. 2024
Dear Matt,Thank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa. we are pleased to learn you enjoyed your stay with us. Best Regards,Rama ArimillyGeneral Manager.

8/10 – Bra

Fabio

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Rama den 21. jan. 2024
Dear Fabio,Thank you for taking time to share your 4-star review further to your recent stay here with us at at Mercure Norton Grange Hotel & Spa.We are pleased to learn you enjoyed your stay with us.We look forward to welcome you back in the near future.Best RegardsRama Arimilly.General Manager

2/10 – Forferdelig

Oluseyi

Reiste med familie
Likte ikke: Overnattingsstedets bygg og tilstand
Our worst local stay in UK.
The hotel would be better as a care home for elderly. Not children friendly as there many restricted activities for kids. The staff attitude was below bad. They don’t recognise guests and they are rude. Still yet to receive pre authorised £100 2 weeks after check out. Several calls and emails on this but staff appear clueless. I need to mention that they keep debiting our card account after check out without our consent. The receptionist who checked us in and took our card for pre approval did not remember the refund on check out until we asked. The facility is archaic and poor . Not a pleasant experience. The breakfast is 5/10
Bodde her 2 netter i desember 2023
Svar fra Rama den 21. jan. 2024
Dear OluseyiGood evening. Thank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa.Please accept my sincere apologies, that your experience did not meet your expectations.Its always nice to receive constructive feedback, as it is only by receiving such information from guests, such as yourself, that we are better able to see where we stand in certain areas and what improvements we can make to further satisfy any requirements that you may have.once again thank you for feedback.Best RegardsRama ArimillyGeneral Manager

6/10 – Grei

Fatima

Reiste med partner, Reiste med familie
Likte: Overnattingsstedets bygg og tilstand
Lovely hotel. Rooms a bit dated but spa is lovely
Bodde her 1 natt i januar 2024
Svar fra Rama den 9. jan. 2024
Dear FatimaThank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa.wee are delighted to learn you enjoyed our spa facilities & our hotel in general. I noted your comments about the bed rooms, we will certainly work on it. We look forward to welcome you back in the near future.Best RegardsRama Arimilly.General Manager

8/10 – Bra

Frances

Bodde her 2 netter i desember 2023
Svar fra Rama den 21. jan. 2024
Dear Frances,Thank you for taking time to share your 4-star review further to your recent stay here with us at at Mercure Norton Grange Hotel & Spa.we are pleased to learn you enjoyed your stay with us.We look forward to welcome you back in the near future.Best RegardsRama Arimilly.General Manager

2/10 – Forferdelig

Callum

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Got woken up at 4:30am by a neighbouring room on our corridor having a domestic, screaming, shouting, banging, throwing glass bottles and slamming doors. Rang reception to report and no answer. Went on for at least an hour before the police turned up and carried on for another hour after that. Couldn’t get back to sleep so checked out at 7:30am, police still there. No apology or customer service from the staff. No one at reception when we handed the key in. Won’t be staying again. Awful nights sleep
Bodde her 1 natt i desember 2023
Svar fra Rama den 1. jan. 2024
Dear CallumHappy new Year :) Thank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa. I am upset to learn the incident next door deterred your experience with us. as you can understand this is not in our hands. I noted your comments about Nights team's response. I will certainly address this with the individuals involved. Best Regards Rama Arimilly. General Manager

10/10 – Utmerket

Jo-Anne

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023
Svar fra Rama den 23. des. 2023
Dear Jo-Annethank you so much for a 5 star review. we are delighted to learn you enjoyed your stay with us.We wish you Merry Christmas & Happy new Year.Best RegardsRama ArimillyGeneral Manager

6/10 – Grei

Quentin

Forretningsreisende
Likte: Personale og service
Good...but
I'll only rate it as average because it was overpriced and fell below my expectations However, it's a good hotel with amenities, just does not meet the value for money in comparison with others.
Bodde her 1 natt i desember 2023
Svar fra Rama den 23. des. 2023
Dear Guestthank you so much for this constructive feedback. we will certainly reflect on it. Wish you Merry Xmas & Happy New Year.Best RegardsRama ArimillyGeneral Manager

8/10 – Bra

Charlotte

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Enjoyed the pool and spa facilties. Had a really enjoyable stay would definitely stay again.
Bodde her 1 natt i desember 2023
Svar fra Rama den 11. des. 2023
Dear CharlotteThank you for such a fabulous review & rating of your recent visit here with us at Mercure Norton Grange Hotel & Spa.I am always so delighted when a guest takes the time to write such a positive review and the team will be thrilled to read it.We look forward to welcome you back in the near future.Best RegardsRama Arimilly.General Manager

6/10 – Grei

Christine

Likte: Renhold og personale og service
Bodde her 1 natt i desember 2023
Svar fra Rama den 11. des. 2023
Dear Guest,Thank you for taking time to share your 3-star review further to your recent stay here with us at at Mercure Norton Grange Hotel & Spa.Hope this one odd experience will not deter you returning back to us.We look forward to welcome you back in the near future.Best RegardsRama Arimilly.General Manager

4/10 – Dårlig

Verifisert reisende

Likte: Renhold og personale og service
Likte ikke: Romkomfort
Stayed 2 nights over weekend. Not told until after paying that they host busy events on weekends with loud live music until 1am. Friday night was unpleasant but on Saturday night there were two parties meaning the whole hotel was heaving with rowdy drunk and noisy people. The music and DJ on mic was unbearable in the hotel room, despite the tv on loud. One of us is autistic and suffering from burn out. We messaged ahead for a quiet room but we’re still above one of the event rooms. Anywhere looking at the floor plans, these events consume the whole hotel. We paid nearly £300 for a quiet spa chilled weekend to recharge and were unable to relax or sleep, returning shattered. When live events are on, the hotel also stops serving food between 7-9pm meaning we had to go out both nights. There is a notice on the reception desk telling you these details and asking not to complain to management as no refunds or complaints will be heard by them on this basis. Fair had we been told before booking, but would not have booked had we known! Breakfast superb, spa/gym/pool very lovely. Hotel generally needs a good update and some care globally.
Bodde her 2 netter i desember 2023
Svar fra Rama den 11. des. 2023
Dear GuestThank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa.Its always nice to receive constructive feedback, as it is only by receiving such information from guests, such as yourself, that we are better able to see where we stand in certain areas and what improvements we can make to further satisfy any requirements that you may have.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. we will certainly work on your feedback.Hope this one odd experience will not deter you returning back to us.We look forward to welcome you back in the near future.Best RegardsRama Arimilly.General Manager

4/10 – Dårlig

Geoffrey

Reiste med partner
Likte: Renhold
Likte ikke: Personale og service
Had a confirmed tein room. On arrival the room only had one bed. Was offered a family room that wasn't made up nad was offered bedding for us to make it up ourselves. Not acceptable in my opinion.
Bodde her 3 netter i november 2023
Svar fra raeisha den 1. des. 2023
Hi Geoffrey Please accept our apologies for the inconvenience. This should never happen.We will ensure that you have a pleasant stay at Mercure Norton Grange spa during your next stay.

10/10 – Utmerket

Alison

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i november 2023
Svar fra Rama den 16. des. 2023
Dear Guestthank you so much for a 5 star review further to your recent stay here with us.we look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager

6/10 – Grei

Anthony

Likte: Renhold
Room was lovely decorated, very clean, bed very comfortable. Lovely space. Lovely bathroom and heating worked well. Great products/amenities provided in rooms The hotel communal areas however were freezing. Had to sit in bar area on both nights with heavy jacket. Waited for some time before staff appeared at bar to be able to order food and drinks. Waited so long for ketchup for meal that meal had to be reheated as had gone cold Would have liked more choice at breakfast in regards cold meat, cheeses etc as not everyone likes cooked/fried breakfasts All Staff were very pleasant and helpfull.
Bodde her 2 netter i november 2023
Svar fra Rama den 20. nov. 2023
Dear GuestThank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa.Please accept my sincere apologies, that your experience did not meet your expectations.I made a note of all your comments in your feedback, we will certainly work on it.Thank youBest RegardsRama ArimillyGeneral manager

10/10 – Utmerket

farida

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i november 2023
Svar fra Rama den 20. nov. 2023
Dear GuestThank you for 5 star rating further to your recent visit here with us. we look forward to welcome you back in near futureBest RegardsRama ArimillyGeneral Manager

10/10 – Utmerket

Steve

Bodde her 1 natt i november 2023
Svar fra Rama den 11. nov. 2023
Dear SteveThank you so much scoring us with a 5 star review further to your recent stay here with us. We look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager

10/10 – Utmerket

Grzegorz

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fantastic relaxing time
Privilege room are fantastic, lots of space, very comfy bed big bathroom with bath and separate shower. Spa is very good ,we had fantastic relaxing time.
Bodde her 1 natt i november 2023
Svar fra Rama den 7. nov. 2023
Dear Grzegorz,We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Rama ArimillyGeneral Manager

2/10 – Forferdelig

Nicola

Bodde her 1 natt i november 2023
Svar fra Rama den 11. des. 2023
Dear Guest,Thank you for taking time to share your rating further to your recent stay here with us at at Mercure Norton Grange Hotel & Spa.Hope this one odd experience will not deter you returning back to us.We look forward to welcome you back in the near future.Best RegardsRama Arimilly.General Manager

10/10 – Utmerket

hayley

Bodde her 1 natt i oktober 2023
Svar fra Rama den 4. nov. 2023
Dear HayleyThank you for taking time to share this 5 star review further to your recent stay here. we are pleased to learn you enjoyed your stay with us. we look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager

2/10 – Forferdelig

Ling Ho

Reiste med familie
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Not responsible
I was staying there on 9 Sept, which was during heat wave in England. I planned this stay because we want to have a good sleep as the room has air conditioning. On the night of 9 Sept, we found the air conditioner was not working. Staff from reception and the duty manager came to check, but failed to fix it. They said the hotel is full and cannot change for another room. As that time was 11 pm, it was too late to go home and I could only stay in such a hot room. They said they could refund for my stay, and I have requested a fan for some ventilation. They could only give me a 9 inch fan, for a three member family in a hotel room. The other morning we went to check out, the reception staff has changed. She said she cannot arrange the refund, and will need to ask for permission from manager and return to me. While she finally returned to me that they have provided an “alternative”, so cannot refund for my stay. My family and myself were angry. Is the 9 inch fan a alternative? And that was me in asking a fan, not even the staff suggested on that night. I feel too bad in my stay.
Bodde her 1 natt i september 2023
Svar fra Rama den 10. okt. 2023
Dear Guest,thank you for your feedback further to your recent stay here with us. we understand you have been speaking to our reservations team and a solution been offered to you. should you wish to proceed with it, please reach out our team. Best RegardsRama ArimillyGeneral Manager

8/10 – Bra

M

Bodde her 1 natt i oktober 2023
Svar fra Rama den 6. okt. 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

10/10 – Utmerket

Michael-Elliott

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i august 2023
Svar fra Rama den 5. okt. 2023
Hi Michael-ElliottGood Morningthank you so much for a 5 star review further to your recent visit to us. we look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager