Hoteller nær Veistasjon Minami Uonuma Yukiakari

«We tried to cancel the reservation with all or some refund due to death of a family member just a few days before our check-in day. We provided everything we have including death certificate but the facility insisted the whole prepaid fees in full are not refundable. We understand the hotel's policy but rather than show their condolences in any degrees, the hotel letting us not just suffer for lost of life and also financially lost. The hotel has lost their reputation on one of the most ...

«初グランピングこちらにして大正解でした！ 何よりホテルの方のフロントの方の対応がとても快く温かな気持ちになれた旅でした。»

«Its a huge hotel with all facilites. The rooms were ok, but you could see that it is an older hotel and could use some refurbishement. The restaurants on site was mostly buffet and not something to write home about. The area is fantastic though.»

«No checkin staff, had to find cleaner and she didnt speak english or japanese,. Beds where 2 flat futons, heating doesnt start till 5pm, it was freezing in the building, internet doesnt work and towel was very small and thin, not for drying bigger bodies,had to go buy some towels kitchen is small microwave not as pictured, just 2 very thin futons,no heating»

«The staff were great & the room was what we paid for but we were not accustomed to sleeping on floor.»

«ビジネス ダブルまたはツインルームを予約 ▶エアコン故障（ファンヒーターのみ３時間おきに電源再投入が必要で熟睡できず） ▶風呂なし（共用シャワーのお湯が出ず） ▶冷蔵庫なし ▶テレビなし（写真ではあるのに部屋にはなし） ▶照明は蛍光灯と白熱灯があるが暗く、蛍光灯は中に虫の死骸だらけ（何年も掃除していない） ▶部屋の掃除は行き届いておらず、ホコリや小さなゴミがそのまま、南京虫が居そう ▶共用部分の廊下や階段はきしみ音あり、補修された様子なし、お湯の出も悪くチョロチョロ、トイレから外の雪溶かし水道ホースが出ていて窓が完全に閉まらず極寒»

«The person that ran the inn was one of the nicest people I have met in my life, didn’t speak much English but she was very sweet»

«以前からある旅館なので、新しさは感じませんが、それを補う以上にスタッフの温かいサービスが印象的でした。 部屋数が多くないのも関係していると思いますが、煩雑な感じが全くなく、気持ちよく滞在できる旅館です。 朝食がバイキングでなく、個別なのも良かったです。美味しかったです。»

«はいたいへん良かったです»

«Always love coming here during the winter time for the slopes»

«This resort was significant to how amazing our snowboarding vacation turned out. Breakfast and dinner buffet was delicious! It’s true they don’t change items but there were so many choices that it really wasn’t necessary. We looked forward to breakfast and dinners there the entire 4 night stay. We had the junior suite which has the stone tub as our bath and it was a dream come true. Japanese style futons were so comfortable even after a long day of snowboarding. I didn’t mind that we had to set ...

«春スキーで親子で利用しました。朝食も夕食もバイキングを付けて良かったです。 夕食にカニと甘エビが気に入って沢山いただきました．チェックアウト後の居場所も無料休憩室などあり大変助かりました。 ホテルのスタッフの方も親切で、ニューオータニのホスピタリティを満喫させていただきました。 次回は滞在日数長めでお世話になりたいです。»

«食事、客室、施設からおもてなしまで、全てが上質な旅館でした。»

«It is ski resort so unless skiing no activity to do.»