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Anmeldelser av Omni Richmond Hotel

4 out of 5
Omni Richmond Hotel
100 S 12th St, Richmond, VA

Anmeldelser

8,8

Utmerket

Rangering på 10 − Utmerket. 714 av totalt 1152 anmeldelser." "
Rangering på 8 − Bra. 234 av totalt 1152 anmeldelser." "
Rangering på 6 − Grei. 103 av totalt 1152 anmeldelser." "
Rangering på 4 − Dårlig. 47 av totalt 1152 anmeldelser." "
Rangering på 2 − Forferdelig. 54 av totalt 1152 anmeldelser." "

9,2/10

Renhold

8,8/10

Personale og service

8,4/10

Fasiliteter

9,0/10

Overnattingsstedets bygg og tilstand

8,8/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

EDWARD

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great staff, great location. Check in and check out amazing
Bodde her 2 netter i mai 2024
Svar fra Sheryl den 29. mai 2024
Hi Edward,Hi Jeffrey,Thank you for taking the time out to let us know about your most recent stay. We are very pleased to hear that our staff, check in, check out and location was as expected. Thank you for choosing the Omni Richmond and see you next time

10/10 – Utmerket

Renee

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra Sheryl den 29. mai 2024
Hi ReneeThank you for taking the time out to let us know about your most recent stay. We are very pleased to see that you enjoyed your stay with a rating of 5 out of 5. Thank you and see you next time.

10/10 – Utmerket

Alisha

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Shonte den 27. mai 2024
Thank you for your feedback, we appreciate your choice to stay with us.

10/10 – Utmerket

Charles

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra Shonte den 27. mai 2024
Thank you for your feedback, we appreciate your choice to stay with us.

10/10 – Utmerket

Vanessa

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Front desk was amazing and the rooms were clean
Bodde her 2 netter i mai 2024
Svar fra Sheryl den 26. mai 2024
Hi Vanessa,Thank you for taking the time out to let us know about your most recent stay. We appreciate your feedback and will share your response with our Front Desk Team. Thank you again and hope to welcome you back next time.

8/10 – Bra

Kevon

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Staff was very good
Bodde her 4 netter i mai 2024
Svar fra Sheryl den 26. mai 2024
Hi Kevon,Thank you for taking the time out to let us know about your most recent stay. We appreciate your feedback and hope to see you soon!

6/10 – Grei

Anthony og Randolph

Likte: Renhold
Bodde her 1 natt i mai 2024
Svar fra Sheryl den 21. mai 2024
Hi Anthony, Thank you for your feedback, we appreciate you taking the time out to let us know about your stay and will share your response with the team. Regards

10/10 – Utmerket

Kerry

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
While the hotel was beautiful and first class all the way, it was the staff that impressed me the most. So friendly and helpful, the Valets, the front desk people, the cleaning service, all brilliant
Bodde her 1 natt i mai 2024
Svar fra Shonte den 20. mai 2024
Thank you for your feedback. We appreciate your choice to stay with us.

6/10 – Grei

Lori

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra Sheryl den 29. mai 2024
Hi Lori,Thank you for taking the time out to let us know about your most recent stay. We appreciate your feedback and hope to see you next time.

10/10 – Utmerket

Adriana

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It had kept its character and charm.
Bodde her 1 natt i mai 2024
Svar fra Loyalty Ambassador/ Front Office Supervisor den 13. mai 2024
Good Morning! Thank you for taking time to complete a survey of your stay with us. I am delighted to see that you had such an amazing experience. :) Your comments are greatly valued. Looking forward to having you as a returning guest.

10/10 – Utmerket

Michelle

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Convenient to downtown Richmond, friendly staff!
Bodde her 1 natt i mai 2024
Svar fra Loyalty Ambassador/ Front Office Supervisor den 13. mai 2024
Good Morning! Thank you for taking time to complete a survey of your stay with us. Being perfectly centered in the heart of the city allows all of our guests to enjoy all festivities with ease. I am delighted to see that you had such an amazing experience. Looking forward to having you as a returned guest!

4/10 – Dårlig

Lauren

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
I checked out only moments after checking in. The first room they gave me had a bad smell, the air didn’t work, sheets were dirty, and the mirror in the bathroom was literally falling off the wall. They moved me to another room and it was just as bad. I got out of there and booked another hotel nearby.
Svar fra Loyalty Ambassador/ Front Office Supervisor den 13. mai 2024
Hello Lauren. I am very sorry for your experience with us. We take pride in providing top tier service with exceptional rooms. It appears that we did not meet our expectations during your visit. I would love to invite you back to show this stay was an exception. Should you be ever so gracious, I am sure that your perception of the Omni Hotel Richmond would be gravely different. Looking forward to another opportunity to be of service.

10/10 – Utmerket

Joseph og Alexandria

Bodde her 1 natt i mai 2024
Svar fra Shonte den 27. mai 2024
Thank you for your feedback, we appreciate your choice to stay with us.

10/10 – Utmerket

Joseph og Alexandria

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Omni was great convenient and clean.
Bodde her 1 natt i mai 2024
Svar fra Loyalty Ambassador/ Front Office Supervisor den 13. mai 2024
Good Morning! Thank you for taking time to complete a survey of your stay with us. I am delighted to see that you had such an amazing experience. Looking forward to having you as a returned guest!

8/10 – Bra

Bill

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great facilities, easy access, friendly staff. Three issues: periodic noises coming from the HVAC vent/facilities. Confusion about lack of housekeeping (including replenishing coffee) associated with tag on the door. Suggest you separate that from the tag for do not disturb. Extra payments disguise the price. WiFi should be built into the room price. Overnight parking and valet service is too expensive.
Bodde her 2 netter i april 2024
Svar fra Loyalty Ambassador/ Front Office Supervisor den 13. mai 2024
Good Morning Bill. Thank you for taking time to complete a survey of your stay with us. Your feedback is greatly valued. Thank you for your comments. We look forward to having another opportunity to service your hospitality needs in the future!

10/10 – Utmerket

Thomas

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nice!
Bodde her 1 natt i mars 2024
Svar fra Loyalty Ambassador/ Front Office Supervisor den 25. apr. 2024
Hello Thomas. We are delighted to see that you had such an incredible experience with us and we greatly value your feedback. Looking forward to having you as a returning guest.

8/10 – Bra

Cadee og Clovis

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It said walkable, there were a few restaurants but not many. Some homeless around I asked the desk if it was safe to walk alone, they seemed skeptical
Bodde her 3 netter i april 2024
Svar fra Loyalty Ambassador/ Front Office Supervisor den 25. apr. 2024
Good Afternoon. Thank you for taking a moment to complete a survey of your stay. We hope to have another opportunity to serve you in the future.

10/10 – Utmerket

Lamonte

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
The parking was not easily accesible. Although used valet parking because of ADA persons. A bit pricey. Overall, great hotel.
Bodde her 2 netter i april 2024
Svar fra Loyalty Ambassador/ Front Office Supervisor den 25. apr. 2024
Good Afternoon Lamonte. Thank you for taking a moment to share your feedback with us. Your comments assist our team to delivery a superior experience and your comments will be shared with our valet team. Hoping to have another opportunity to have you with us. :)

10/10 – Utmerket

Diana

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Shonte den 16. apr. 2024
Thank you for your feedback, we appreciate your choice to stay with us.

10/10 – Utmerket

James og Hanover

Likte: Renhold og personale og service
Bodde her 1 natt i april 2024
Svar fra Shonte den 16. apr. 2024
Thank you for your feedback, we appreciate your choice to stay with us.

10/10 – Utmerket

Shaunte

Excellent
Bodde her 1 natt i april 2024
Svar fra Loyalty Ambassador/ Front Office Supervisor den 14. apr. 2024
Hello Shaunte. Thank you for taking time to complete a survey of your stay with us. We are delighted to see that you enjoyed your stay! Looking forward to seeing you again.

10/10 – Utmerket

Renee

I had not been to Richmond in 25 years and wasn't sure where to stay. The last time I was in town, it wasn't all that safe, but I was extremely comfortable at the Omni. I walked the area, enjoyed wonderful food and was pleased at the friendliness of the staff! Thank you and I would stay here again if in Richmond!
Bodde her 1 natt i april 2024
Svar fra Shonte den 16. apr. 2024
Thank you for your feedback, we appreciate your choice to stay with us.

10/10 – Utmerket

Buster

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Awesome 😎💯
Bodde her 1 natt i april 2024
Svar fra James - Front Office Manager den 19. apr. 2024
Thank you for staying with us at the Omni Richmond Hotel. We appreciate your feedback and hope to welcome you back soon!

4/10 – Dårlig

Master

Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Loyalty Ambassador/ Front Office Supervisor den 12. apr. 2024
Hello Master. Thank you for taking time to complete a survey of your stay with us. We take pride in providing top tier service and it does not seem that we met our mark during your visit. I would like to invite you back to show this stay was an exception. Please accept my most sincere apologies and we hope to have another opportunity to service your future hospitality needs.

8/10 – Bra

Daphne og Leesburg

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nice - kind of basic for the price but no issues. Valet parking system was down - it would have been nice for them to tell me that when I deposited the car rather than after I spent five minutes going through the automated system for them to tell me they had no record of my vehicle and then waiting in line for 5 minutes to learn that system was not working
Bodde her 1 natt i mars 2024
Svar fra Loyalty Ambassador/Front Office Supervisor den 2. apr. 2024
HI Daphne! Thank you for taking time to complete a survey of your stay. Your feedback is instrumental in our teams success. I would like to apologize for our system challenges. Unfortunately, this was an unforeseen event. We hope that your inconvenience does not hinder you from returning as it would be our pleasure to assist your hospitality when returning to the area.

10/10 – Utmerket

Jorge

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024
Svar fra Loyalty Ambassador den 26. mars 2024
Good Afternoon Jorge! Thank you for taking time to complete a survey of your visit. I am delighted to see that you had a phenomenal experience! Looking forward to another opportunity to service your future hospitality needs.

10/10 – Utmerket

Maya

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Beautiful hotel and great staff
Bodde her 2 netter i mars 2024
Svar fra Shonte den 24. mars 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Utmerket

Kenya

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Only issue was the toiletries in our bathroom were empty. Like they weren’t changed out from the last guest.
Bodde her 1 natt i mars 2024
Svar fra Shonte den 24. mars 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Utmerket

Brandi

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I loved the property and the location. Located easy access and walking distance to a lot of cool places in Richmond. The hotel was very clean and I felt super safe. The staff is excellent! The beds are comfy and the hotel was quiet. A couple of things that I believe should be changed. For the price of the hotel, parking should be free or at least validated. Number two is coffee and breakfast should be included. Not just one free coupon. Other than that we had a wonderful stay.
Bodde her 2 netter i mars 2024
Svar fra Shonte den 24. mars 2024
Thanks for staying with us. We appreciate your feedback!

2/10 – Forferdelig

Carlos

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I did not like that I booked to stay for 2 nights 15-17, I arrived on the 16th around 10am and they said my room wasn’t ready! So they still charged me for 2 nights and they gave my room(queen deluxe) to someone else! And they put me on a 2 bed room, they said they couldn’t do anything about it! Was a terrible experience! Had never happened to me before at any other hotels.
Bodde her 2 netter i mars 2024
Svar fra Shonte den 24. mars 2024
Thank you for you feedback, Were are truly sorry your stay failed expectations. Please let our team know the next time you visit so we can ensure your next stay is exceptional.

10/10 – Utmerket

Roy

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very friendly staff.
Bodde her 2 netter i mars 2024
Svar fra Shonte den 24. mars 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Utmerket

Catherine

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024
Svar fra Shonte den 24. mars 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Utmerket

Aimee

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
An elegant place to stay for a special occassion.
Bodde her 1 natt i mars 2024
Svar fra Shonte den 24. mars 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Utmerket

Haven

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I like the city view
Bodde her 1 natt i mars 2024
Svar fra Shonte den 24. mars 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Utmerket

Melani

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Shonte den 24. mars 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Utmerket

Elizabeth

Reiste med partner, Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We had an excellent experience with Omni. It was a beautiful room and hotel, for a reasonable rate for the experience. Pool was super fun and open later. We got great food for the onsite restaurant without the markup you usually associate with room service. Everyone who worked there was polite, professional, and helpful.
Bodde her 1 natt i mars 2024
Svar fra Shonte den 24. mars 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Utmerket

Tracy

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Shonte den 24. mars 2024
Thanks for staying with us. We appreciate your feedback!

2/10 – Forferdelig

Nicole

Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
So disappointing - not at all the Omni experience.
Svar fra Shonte den 10. mars 2024
I'm so sorry to hear about this negative experience during your stay. Please know that is not the standard of the Omni Richmond. we take all concerns and complaints of our guests very seriously and we will inform the leadership team of this experience.

2/10 – Forferdelig

Jennifet

They charged me full rate in addition to being prepaid through Expedia. I’ve left messages and no one is returning my call to refund the charges
Bodde her 2 netter i mars 2024
Svar fra Shonte den 10. mars 2024
We will address this guests concerns Directly

10/10 – Utmerket

Drew

Bodde her 3 netter i februar 2024
Svar fra Loyalty Ambassador den 26. mars 2024
Good Afternoon Drew! Thank you for taking a moment to complete a survey of your stay with us. I am delighted to see that you had such an amazing experience. Looking forward to servicing your future hospitality needs.

8/10 – Bra

Carol

Reiste med familie
Likte: Overnattingsstedets bygg og tilstand
Rude guests
The people across the hall from us were extremely rude...slammed doors all night and the woman talked extremely loud, as if trying to make a lot of noise.
Bodde her 1 natt i februar 2024
Svar fra Shonte den 28. feb. 2024
Thank you for your genuine feedback. I'm sorry that your stay was dampened with us. Please reach out to our team on your next visit so we can make your next stay exceptional.

10/10 – Utmerket

Vincent

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra Shonte den 28. feb. 2024
Thank you for your feedback, we truly appreciate your choice to stay with us at the Richmond Omni.

10/10 – Utmerket

Julian

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It’s my go to always!!
Bodde her 1 natt i februar 2024
Svar fra Shonte den 28. feb. 2024
Thank you for your feedback, we truly appreciate your choice to stay with us at the Richmond Omni.

10/10 – Utmerket

Glen

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
First-rate hotel property within easy walking distance of offices, restaurants, bars, and stores.
Bodde her 1 natt i februar 2024
Svar fra Shonte den 28. feb. 2024
Thank you for your feedback, we truly appreciate your choice to stay with us at the Richmond Omni.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great couples getaway
Bodde her 2 netter i februar 2024
Svar fra Shonte den 28. feb. 2024
Thank you for your feedback, we truly appreciate your choice to stay with us at the Richmond Omni.

10/10 – Utmerket

Michael

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Shonte den 28. feb. 2024
Thank you for your feedback, we truly appreciate your choice to stay with us at the Richmond Omni.

8/10 – Bra

Michael

Bodde her 1 natt i februar 2024
Svar fra Shonte den 28. feb. 2024
Thank you for your genuine feedback. I'm sorry that your stay was dampened with us. Please reach out to our team on your next visit so we can make your next stay exceptional.

10/10 – Utmerket

Carin

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice and easy
Friendly stafd. Easy check in. Close to local shops and food
Bodde her 1 natt i februar 2024
Svar fra Shonte den 28. feb. 2024
Thank you for your feedback, we truly appreciate your choice to stay with us at the Richmond Omni.

8/10 – Bra

Hans

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great Hotel. Only front desk left me on hold for 8 minutes when I called from the room.
Bodde her 1 natt i februar 2024
Svar fra Shonte den 28. feb. 2024
Thank you for your genuine feedback. I'm sorry that your stay was dampened with us. Please reach out to our team on your next visit so we can make your next stay exceptional.

10/10 – Utmerket

Mark

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
View from out of town.
Our room was quiet, clean, and comfortable. Gave 4 stars on comfort because we initially didn't have heat but house staff quickly fixed the problem. Kudos to the repair man. Hot water in bathroom in an instant. Bell hop gentleman was superb. Let's face it, parking was expensive. Only thing strange were the VERY scantly dressed young women in lobby area in the evening. Prostitutes or bad wardrobe choices?
Bodde her 1 natt i februar 2024
Svar fra Shonte den 28. feb. 2024
Thank you for your feedback, we truly appreciate your choice to stay with us at the Richmond Omni.