Hoteller i Richmond Heights

«Room and hotel was nice overall. Lady at front desk on 6/5/2026 and 6/6/2026 was very rude. Was verbally and visually upset when we asked questions, would not refill water in lobby, only offered room temp water bottle. She clearly did not want to work there, and could care less about guests.»

«Very loud noise during night due to cars driving in the high way The coffee shop is expensive and no refills for the coffee»

«We arrived 20-30 minutes after check in and our second room was not ready. It was not ready for 2 hours after that. »

«I had a great time during my stay. The hotel is across the street from a mall so there is lots of shopping and restaurants. All of the staff I interacted with were extremely pleasant. I would definitely stay again.»

«Fun»

«Personal i resepsjonen var ikke hjelpsom i det hele tatt, innsjekk var veldig bra, men henvendte meg til resepsjonen senere med problemer rundt wi-fi og da var det null interesse å hjelpe, fikk bare svar det funker, noe det ikke gjorde på 3 foskjellige enheter»

«The hotel was well maintained. Had a classic old hotel vibe. All the staff were super friendly. The breakfast spread was excellent. Multiple choices for hot and cold food. The hotel was within walking distance of many shops and market. It felt cozy, quaint and quiet. Beautiful scenic drives. Will 100% book again.»

«Staff was extremely friendly and helpful»

«I e very clean hotel. Beds very nice. Breakfast good. Safe area.»

«Great customer service could not be happier»

«Great location»

«My room had a terrible musty smell!»

«I was quite surprised of the quality of this hotel. Staff was friendly, hot breakfast & comfy beds. I would say this is an older property but well kept. Would stay again!»

«Checked in with staff first day of visit, we're not friendly and did not update about any pool closures. In room, did not have spare toilet paper, shower had hair on the wall and was not fully clean. Toilet used multiple flushes to work properly, and shower would fluctuate from freezing cold to scalding hot. Pool was closed for the season, which is why we chose this hotel with no notices anywhere to guests other than on the pool. Informed staff of room issues and none were addressed. Would not ...

«Our only complaint was the cleanliness of the pool and hot tub area. There were towels everywhere on the floor and there was a heavy thick white foam in the hot tub. Other than that the rooms are ok, bathrooms a little small but it's ok. Beds were comfortable and clean. Breakfast was good.»

«Breakfast and happy hours were great. Loved the roof top deck, but wish we could have sat out at night. It was closed when the pool was closed. Location was perfect since we were in town to go to the Arch and also baseball games.»

«For such a grand place, it felt like a old place to stay at. Staff try but communication is lacking. Expect to make a few calls to service and eveb then reche k bill. No coordination between hotel and ammenities.»

«Room was clean and comfortable, LOVE that the pool and hot tub were open 24/7!! Breakfast was good with hot options, and staff was very friendly! Our only complaint is that we stayed 3 nights and had the do not disturb sign out on our door and housekeeping ignored it every time and knocked anyway 😒 We were sleeping because our hours were not the “normal” hours that most people have and being woken up was like someone knocking on your door at 3am. Other than that, the hotel was great and we ...