Kæri Ómar,Takk fyrir að taka þér tíma í að veita okkur umsögn.Það að veita góða þjónustu til gesta okkar er okkar helsta markmið.Okkur þykir leiðinlegt að heyra að við höfum ekki staðist væntingar þínar.Við munum taka þessa umsögn til okkar og reyna að gera betur í ókominni framtíð.Fyrir hönd okkar allra hér á hótelinu, viljum við þakka þér innilega fyrir komuna og vonum að við sjáum þig aftur.Bestu kveðjur,Courtyard by Marriott Iceland Teymið

Kæri Ómar,Takk fyrir að taka þér tíma í að veita okkur umsögn.Það gleður okkur að heyra að dvölin hafi verið ánægjuleg.Fyrir hönd okkar allra hér á hótelinu, viljum við þakka þér innilega fyrir komuna og hlökkum til að sjá þig aftur í ókominni framtíð!Bestu kveðjur,Courtyard by Marriott Iceland Teymið

Dear Gisli,Thank you very much for such a great review! We work really hard to offer the best food and service for our amazing guests.We hope to welcome you back sometime in the future if your travels ever bring you back to Iceland.

Dear Erin,Thank you for choosing to stay at the Courtyard Reykjavik Keflavik Airport and providing your honest feedback on the Guest Satisfaction Survey.Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations.You were staying with us during one of the most difficult times for our hotel when the flights get cancelled due to the storm and we basically are locked in too. Our staff has to work really hard, usually without rest and longer hours than usual, covering sick colleagues as during the storm lots of people get sick. We understand your frustration and ask for your forgiveness and compassion.As per the shuttle service, it is certainly in our future plans.We hope to welcome you back sometime in the future when we will offer that service.Best regards,

Kæri Ómar,Takk fyrir að taka þér tíma í að veita okkur umsögn.Það gleður okkur að heyra að dvölin hafi verið ánægjuleg.Fyrir hönd okkar allra hér á hótelinu, viljum við þakka þér innilega fyrir komuna og hlökkum til að sjá þig aftur í ókominni framtíð!Bestu kveðjur,Courtyard by Marriott Iceland Teymið

Kæri Ómar,Takk fyrir að taka þér tíma í að veita okkur umsögn.Það gleður okkur að heyra að dvölin hafi verið ánægjuleg.Fyrir hönd okkar allra hér á hótelinu, viljum við þakka þér innilega fyrir komuna og hlökkum til að sjá þig aftur í ókominni framtíð!Bestu kveðjur,Courtyard by Marriott Iceland Teymið

Dear Sondre, On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your stay at our hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We are very glad to hear that you enjoyed your stay with us and we apologize for the inconvenience that our beds may have caused. Our main goal is to take care of our valued guests putting people first and exceeding their expectations. Once again, we appreciate you taking the time to share your feedback. Best regards, The Team at Courtyard by Marriott Reykjavik Keflavik Airport Hotel

Dear Ingebjorg, On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your stay at our hotel. We are glad to hear that you enjoyed it. Thank you for taking the time to share your feedback. Hope to welcome you back sometime in the future! Best regards, The Team at Courtyard by Marriott Reykjavik Keflavik Airport Hotel

Takk fyrir að deila reynslu þinni með okkur. Við vonumst til þess að sjá þig aftur síðar. Bestu kveðjur

Kæri Ómar, Takk fyrir að taka þér tíma í að veita okkur umsögn. Fyrir hönd okkar allra hér á hótelinu viljum við þakka þér kærlega fyrir dvölina með okkur og hlökkum til að sjá þig aftur í ókominni framtíð!

Thank you for choosing Courtyard by Marriott Reykjavik Keflavik Airport. We hope to see you again soon!

Dear Lindsay,On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your stay at our hotel.We are glad to hear that you enjoyed it. Thank you for taking the time to share your feedback.Hope to welcome you back sometime in the future!Best regards,The Team at Courtyard by Marriott Reykjavik Keflavik Airport Hotel

Dear Kannis,On behalf of the entire hotel team, we want to thank you for sharing about your positive experience here at our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,The Team at Courtyard by Marriott Reykjavik Keflavik Airport Hotel

Dear Amy,Thank you for sharing your feedback with us. We truly appreciate your detailed review and are glad to hear that our staff were helpful during your stay. We apologize for the inconveniences you experienced with the amenities and services provided.Regarding the water issue, we understand your concern and would like to clarify that while it was indeed a broader area problem, we regret any discomfort caused. Additionally, we apologize for the maintenance issues in your room and the inconvenience of the shuttle service.Your comments regarding our pricing and management presence are duly noted, and we assure you that we will take proactive steps to address these concerns and enhance our guests' experiences.Once again, we thank you for your valuable feedback, and we hope to have the opportunity to welcome you back for a more seamless experience in the future. If you have any further concerns or if there's anything we can assist you with, please don't hesitate to reach out to us directly.Sincerely,The Team at Courtyard by Marriott Reykjavik Keflavik Airport Hotel

Dear Randolph,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced with our towel storage during your stay. Maintaining a clean and organized environment is a top priority for us, and we will address this issue with our team to ensure that our towel storage area is kept tidy and easily accessible for our guests.Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.Best regards,The Team at Courtyard by Marriott Reykjavik Keflavik Airport Hotel

Dear Ivo,On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your stay at our hotel.We are glad to hear that you enjoyed it. Thank you for taking the time to share your feedback.Hope to welcome you back sometime in the future!Best regards,The Team at Courtyard by Marriott Reykjavik Keflavik Airport Hotel

Dear Sharon,On behalf of the entire hotel team, we want to thank you for sharing your experience with us! We're thrilled to hear that you found our hotel pleasant. We truly appreciate your feedback regarding our shuttle service, and we're excited to announce that we have recently launched our shuttle service on April 14th. This service is aimed at enhancing the convenience and comfort of our loyal Marriott Bonvoy guests, offering a hassle-free transportation option to the airport. We understand the inconvenience you faced with transportation expenses during your stay, and we apologize for any inconvenience caused. We hope that this recent addition to our services will make future visits even more enjoyable for you. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Best regards,The Team at Courtyard by Marriott Reykjavik Keflavik Airport Hotel

Dear Joan,On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your stay at our hotel.We are glad to hear that you enjoyed it. Thank you for taking the time to share your feedback.Hope to welcome you back sometime in the future!Best regards,The Team at Courtyard by Marriott Reykjavik Keflavik Airport Hotel

Dear Oliver,On behalf of the entire hotel team, we want to thank you for sharing about your positive experience here at our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,The Team at Courtyard by Marriott Reykjavik Keflavik Airport Hotel

Dear Maribel,On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your stay at our hotel.We are glad to hear that you enjoyed it. Thank you for taking the time to share your feedback.Hope to welcome you back sometime in the future!Best regards,The Team at Courtyard by Marriott Reykjavik Keflavik Airport Hotel

Dear Elizabeth,On behalf of the entire hotel team, we want to thank you for sharing about your positive experience here at our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,The Team at Courtyard by Marriott Reykjavik Keflavik Airport Hotel

Dear Raymond,On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your stay at our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!We are very glad to hear that you enjoyed your stay in Iceland. Our main goal is to take care of our valued guests putting people first and exceeding their expectations.Once again, we appreciate you taking the time to share your feedback.Best regards,The Team at Courtyard by Marriott Reykjavik Keflavik Airport Hotel

Dear Minda,On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your stay at our hotel.We are glad to hear that you enjoyed it. Thank you for taking the time to share your feedback.Hope to welcome you back sometime in the future!Best regards,The Team at Courtyard by Marriott Reykjavik Keflavik Airport Hotel

Dear Carlos,On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your stay at our hotel.We are glad to hear that you enjoyed it. Thank you for taking the time to share your feedback.Hope to welcome you back sometime in the future!Best regards,The Team at Courtyard by Marriott Reykjavik Keflavik Airport Hotel

Dear Jean,On behalf of the entire hotel team, we want to thank you for sharing about your positive experience here at our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,The Team at Courtyard by Marriott Reykjavik Keflavik Airport Hotel

Dear Lauren,On behalf of the entire hotel team, we want to thank you for sharing about your positive experience here at our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,The Team at Courtyard by Marriott Reykjavik Keflavik Airport Hotel

Dear Yahira,On behalf of the entire hotel team, we want to thank you for sharing about your positive experience here at our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,The Team at Courtyard by Marriott Reykjavik Keflavik Airport Hotel

Dear Yadira,On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your stay at our hotel.We are glad to hear that you enjoyed it. Thank you for taking the time to share your feedback.Hope to welcome you back sometime in the future!Best regards,The Team at Courtyard by Marriott Reykjavik Keflavik Airport Hotel

Dear Angela,On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your stay at our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!We are very glad to hear that you enjoyed your stay in Iceland. Our main goal is to take care of our valued guests putting people first and exceeding their expectations.Once again, we appreciate you taking the time to share your feedback.Best regards,The Team at Courtyard by Marriott Reykjavik Keflavik Airport Hotel

Dear Rosemary,On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your stay at our hotel.Thank you for taking the time to share your feedback. We apologize for the inconvenience that the lack of shuttle service may have caused you.It is certainly in our future plans!We hope to welcome you back sometime in the future when we will offer that service.Best regards,The Team at Courtyard by Marriott Reykjavik Keflavik Airport Hotel

Dear Keith,On behalf of the entire hotel team, we want to thank you for sharing about your positive experience here at our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,The Team at Courtyard by Marriott Reykjavik Keflavik Airport Hotel

Dear Expedito,On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your stay at our hotel.We are glad to hear that you enjoyed it. Thank you for taking the time to share your feedback.Hope to welcome you back sometime in the future!Best regards,The Team at Courtyard by Marriott Reykjavik Keflavik Airport Hotel

Dear Dr. Johann,On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your stay at our hotel.We are glad to hear that you enjoyed it. Thank you for taking the time to share your feedback.Hope to welcome you back sometime in the future!Best regards,The Team at Courtyard by Marriott Reykjavik Keflavik Airport Hotel

Dear Christine,On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your stay at our hotel.We are glad to hear that you enjoyed it. Thank you for taking the time to share your feedback.Hope to welcome you back sometime in the future!Best regards,The Team at Courtyard by Marriott Reykjavik Keflavik Airport Hotel

Dear Melissa,On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your stay at our hotel.We are glad to hear that you enjoyed it. Thank you for taking the time to share your feedback.Hope to welcome you back sometime in the future!Best regards,The Team at Courtyard by Marriott Reykjavik Keflavik Airport Hotel

Dear Hing Lam Michael,Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that overall your experience was positive, however, we sincerely apologize for the shortcomings you encountered during your stay.We regret any inconvenience caused by the limited menu options in our restaurant and the misunderstanding regarding your prepaid breakfast. Your comments have been shared with our team for immediate review and improvement. Rest assured, we are committed to providing a seamless and enjoyable experience for all our guests.We appreciate your understanding and patience in resolving the situation at the front desk. Your satisfaction is our top priority, and we are grateful for your flexibility in ensuring you did not miss your flight.We hope to have the opportunity to welcome you back for a flawless experience in the future.Warm regards,The Team at Courtyard by Marriott Reykjavik Keflavik Airport Hotel

Dear Josh,We greatly appreciate you taking the time to share your experience with us. It's delightful to hear that you enjoyed your stay and found our accommodations to be spacious and well-decorated, particularly highlighting the elegance of our bathrooms. Providing a comfortable pleasing environment for our guests is a top priority for us.Furthermore, we are thrilled that our staff made a positive impression on you with their friendly approach. Delivering exceptional service and ensuring guest satisfaction are core values of our team, and it's gratifying to know that our efforts were reflected in your experience.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Best regards,The Team at Courtyard by Marriott Reykjavik Keflavik Airport Hotel

Dear Briana,On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your stay at our hotel.We are glad to hear that you enjoyed it and we will share your feedback with Zuzana. Thank you for taking the time to share your feedback.Hope to welcome you back sometime in the future!Best regards,The Team at Courtyard by Marriott Reykjavik Keflavik Airport Hotel

Dear Johanna,We sincerely appreciate your feedback and thank you for taking the time to share your experience with us. We regret to hear about the discrepancy in the local tax amount quoted through Expedia and the actual amount incurred. The price of the lodging tax is 666 ISK and it should exchange to 4-5. Regarding transportation from the airport, we understand your concerns about the cost of taxis in the area. We will certainly take your suggestion into consideration regarding the implementation of a shuttle service, especially given the proximity of the airport.Once again, we appreciate your feedback and hope to have the opportunity to welcome you back in the future, providing an even better experience. If you have any further concerns or questions, please don't hesitate to reach out to us directly.Best regards,The Team at Courtyard by Marriott Reykjavik Keflavik Airport Hotel

Dear Anita,On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your stay at our hotel.We are glad to hear that you enjoyed it. Thank you for taking the time to share your feedback.Hope to welcome you back sometime in the future!Best regards,The Team at Courtyard by Marriott Reykjavik Keflavik Airport Hotel

Dear Gary,On behalf of the entire hotel team, we want to thank you for sharing about your positive experience here at our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,The Team at Courtyard by Marriott Reykjavik Keflavik Airport Hotel

Dear Cathy,On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your stay at our hotel.We are glad to hear that you enjoyed it. Thank you for taking the time to share your feedback.Hope to welcome you back sometime in the future!Best regards,The Team at Courtyard by Marriott Reykjavik Keflavik Airport Hotel

Dear Efthymia,On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your stay at our hotel.We are glad to hear that you enjoyed it and we will share your feedback with Maria and Thomas. Thank you for taking the time to share your feedback.Hope to welcome you back sometime in the future!Best regards,The Team at Courtyard by Marriott Reykjavik Keflavik Airport Hotel

Dear Kimberly,On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your stay at our hotel.We are glad to hear that you enjoyed it. Thank you for taking the time to share your feedback.Hope to welcome you back sometime in the future!Best regards,The Team at Courtyard by Marriott Reykjavik Keflavik Airport Hotel

Dear Eric,Thank you for taking the time to let us know about your experience while staying with us. We would love to hear more about it, if you are willing to provide us your thoughts.Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations.We would like to use your feedback, once provided, to prevent the same issues from happening in the future.I hope you choose to stay with us again and give us a second chance, when your travels bring you back to the area.Sincerely,The Team at Courtyard by Marriott Reykjavik Keflavik Airport Hotel

Dear Jacob,On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your stay at our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!We are very glad to hear that you enjoyed your stay at our hotel. Our main goal is to take care of our valued guests putting people first and exceeding their expectations.Once again, we appreciate you taking the time to share your feedback.Best regards,The Team at Courtyard by Marriott Reykjavik Keflavik Airport Hotel

Dear Nancy,On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your stay at our hotel.We are glad to hear that you enjoyed it. Thank you for taking the time to share your feedback.Hope to welcome you back sometime in the future!Best regards,The Team at Courtyard by Marriott Reykjavik Keflavik Airport Hotel

Dear Balaji,On behalf of the entire hotel team, we want to thank you for sharing about your positive experience here at our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,The Team at Courtyard by Marriott Reykjavik Keflavik Airport Hotel