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«スタッフの方々は愛想もよくとても親切で、おかげさまで素晴らしいホテルステイが楽しめました。»

«This place is really nice and good for long term stays. It’s one of my favorite places to stay to be honest, even has a washer dryer in the room we stayed in.»

«Jeg har bodd på J.W. Mariott Surabaya ved flere anledninger de siste 7-8 årene. Hotellet holder meget god standard og servicenivået er et 5 stjerners hotell verdig. Første gang jeg bodde på dette hotellet i 2006 var det det flotteste hotellet jeg noen gang hadde bodd på, og servicen var ubeskrivelig god, og det er den fortsatt, men alt som føltes flott og eksotisk med rommet og med badebassenget i 2006 har ikke forandret seg noe, bassenget, flisene rundt osv. Kunne nok trengt en liten oppussing. ...

«Fantastic service and the staff at this hotel.»

«Good breakfast, staff were very accommodating, room was clean.»

«Menu sarapan yang bervariativ dan tentu saja enak semua...»

«綺麗で良かったです。洗面所、トイレだけは狭い上に扉の位置関係で若干使いづらかったです。朝ごはんは非常に良かったです。»

«Walk away»

«Overall a great place to stay. Oasis in the city definitely comes to mind. The lobby is really stunning, and the breakfast as well as the coffee were top notch. Very friendly and helpful staff as well. Only issues were a couple minor stains on pillows, bed and smudges on windows in the room etc. I think the value is there, but a bit more attention on cleanliness would make this an amazing stay.»

«Friendly staff and an unbeatable location, the hotel sits directly under Pakuwon Mall, so shopping and food are right at your doorstep. Room maintenance could be improved though, the toilet blind couldn't be lowered, which is a bit awkward given the open toilet concept. Overall still a solid stay and deserves a thumbs up!»

«Staslig»

«The location was great ... far enough from congestion but close enough to walk if needed. Night food markets down the street. Good variety at breakfast. Only issue was room cleaning was before 10am. »

«銀行とホテルが同じ敷地に立っているので、最初に着いた時は少し戸惑いました。部屋は清潔で広く朝食も充実していました。朝4時ごろ大きな音で目が覚めました。最初は誰かが屋外で歌っているのかと思ったのですが、イスラム教の日の出前の礼拝でした。ジャカルタのホテルでは、そのような経験がなかったので驚きました。礼拝の大きな声は約1時間続きましたが、これも貴重な文化的体験だと思うことにしました。»

«良い»

«Did not get hand towels in the room. The 2nd day they only leave one hand towel. Very annoying. Pillows are very thick, and uncomfortable. Gave us better ones, but the cover looked old and dirty. Also a train that goes passed the hotel frequently, also at night and always honks loudly. But overall the hotel is clean, nice and good staff. Fridge also took 1 day to get cold, in one room, and never got cold in the other.»

«The room is basic but clean. It’s quite dated compared to the reception/libby area. Staff were friendly and welcoming. For an overnight stay it did the job. »