Thank you for your review

Dear Guest, Thank you for your rating following your recent stay with us. We look forward to welcoming you once again. Kindest Regards. Izabela Lesko Guest Service Manager

Thank you for the fantastic 5 star review! We look forward to welcome you back again soon! Kind Regards Justin Deputy Manager

Dear Alan,Thank you for taking the time to leave the feedback following your recent stay. I am glad to read that you found our room to be comfortable. I apologise for the sofa bed and vegan sausages not being to your preference. I was also concerned to see that we did not provide you the soya milk on your request. I am so sorry about the inconvenience as this is the last thing we want our guests to experience. I shall pass your feedback over to the rest of the management team to review and action where necessary. We hope you would stay with us again so we can make it up to you.Kindest RegardsIzabela LeskoGuest Service Manager

Dear GuestI am pleased to see that you was able to find the hotel in the end. We hope to welcome you again in the future and if so, your journey to us will be a better one.

Dear GuestThank you for your kind words.

Dear IgorThank you for your positive review. I am pleased to see that you enjoyed your breakfast. We look forward to welcoming you again in the future.Regards

Dear JayneThank you for your positive feedback. I am pleased to see that you met your expectations and we look forward to welcoming you back to the hotel in the future. Regards

Thank you for your feedback

Dear John,Thank you for taking the time to leave a review about your most recent stay here with us. I am pleased to see that you rated your stay a 8 out 10.Kind RegardsAyla Rolinson

Dear PatI am sorry to see that there was a supply issue during your stay. This was unexpected to the hotel and the team tried very hard to met guests expectations. Unfortunately this was not always the case and we apologise for your disappointment. Regards

Thank you for your feedback. We appreciate your high score of 10/10.

Thank you for your feedback.

Thank you for your positive feedback. The team appreciates your kind words.

Dear Peter, I would like to start off by apologising that you had to wait 15 minutes for no one to turn up and you were with another 2 people. I am happy to see that you found it good to be a quick overnight stay. The beds were comfortable and very clean.

Dear Patricia, Thank you for leaving us a review about your most recent stay here with us at Holiday Inn Express Birmingham-Redditch. I am pleased to see that you rated your stay a 8/10. Kind Regards Ayla Rolinson

Dear Christopher, Thank you for leaving us a review about your most recent stay here with us at Holiday Inn Express Birmingham-Redditch. I am pleased to see you rated your stay a 5/5. Kind Regards Ayla Rolinson

Dear Hayley, Thank You for leaving us a review about your most recent stay here with us at Holiday Inn Express Birmingham-Redditch. I am pleased to see you have rated your stay a 10/10. Kind RegardsAyla Rolinson

Good Afternoon Hachena, Thank you for leaving a review about your most recent stay here with us at holiday inn express redditch. I want to start off by apologizing that the eggs tasted like powdered egg and we don't do whole milk if you do require vegetarian sausage's we can do them we would just need to know how many you would want. I am pleased to see that you found it fairly good. Kind Regards Ayla Rolinson General service assistant

Dear Graham, Thank you for taking the time to leave a review about your most recent stay. I am pleased to see that you rated your stay a 5 out of 5. I hope that we will see you in the future. Kind Regards Ayla Rolinson GSA

Dear WAI LEUNG, Thank you for taking the time to leave a review about your most recent stay. I am pleased to see that you have rated your stay a 3 out 5. I hope that we will see you in the future. Kind Regards Ayla Rolinson GSA

Dear Andrew Pirie, Thank you for taking the time to leave a review about your most recent stay here with us. I am sorry to see that you have left a 2 out of 10. I hope we will see you in the future. Kind Regards Ayla Rolinson GSA

Thank you for giving your stay a score of 8/10. We hope to welcome you again in the future.

Thank you for your feedback, Tatiana. I shall pass on your comments to the team.

Dear John,Thank you for taking the time to tell us about your experience at Holiday Inn Express BIRMINGHAM - REDDITCH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I'm pleased you found the staff here at the hotel friendly. With regards to the coldness within the hotel, with there being 2 automatic doors within reception the temperature was ultimately out of our control, we did however have the heating on full in the hotel and gave plug in heaters to guests that were still cold. I apologise about the noise within the room however, had reception been informed we would of been happy to turn the AC off manually for you to ensure a good nights rest. Furthermore, we keep a stock of additional coffee and tea facilities at reception so should you require more you are more than welcome to pop down and have some more- however as ourselves only being an Express we do not provide hot chocolate or biscuits in rooms, I apologise for the inconvenience. Despite these issues you faced during this particular stay, we hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 01527 587910 or reservations@hieredditchhotel.com.Sincerely,Sophie GordonMiss01527 587910reservations@hieredditchhotel.com

Good morning, Thankyou for choosing Holiday inn for your recent stay.Our breakfast is IHG standard for an express, we do have Honey, mixed fruit jam, strawberry jam and marmalade also available for toast toppings these where in the dispensers by the cereal, I am sorry you did not see them. Please ask us for assistance on your next stay and we will kindly aide you.RegardsHotel Team

Dear Anonymous.Thank you for providing us with feedback. I am sorry to hear that we did not meet your standards on this occasion. If you wish to discuss this further then please contact the hotel.

Thank you for scoring your stay 10/10. We hope to welcome you back in the future.

Thank you for scoring your stay 10/10. We hope to welcome you back to the hotel in the future.Regards,

Thank you for scoring your stay 4/5. I am pleased to see that we met your expectations. We hope to welcome you back to the hotel in the future.Regards,

Dear Geoffrey,Thank you for providing us with feedback. I am sorry to see that there was issues regarding housekeeping standards. I am pleased to see that you found our team to be friendly and helpful. Regards,

Dear Joseph,Thank you for your feedback. The menu has been updated recently with new cutlery. At your request of a dinner plate, we would have rectified this for you. I am also sorry to see that there was a poor experience during breakfast. I have passed your comments to the team.Regards,

Thank you for scoring your stay 10/10. We hope to welcome you back to the hotel in the future.Regards,