Dear Sir, we are sorry to read that you didn't like our Hotel. Our 4 stars are related to the services we have, just to mention some of them: Jacuzzi, Turkish Bath, gym, wifi and so on and this star rating is given from the region following several standards, it's not given by a personal opinion. Moreover, our breakfast is one of our strong points, as you can read in many comments, in fact we have a big choice of food, from salty to sweet, so we are a bit surprised that you didn't liked it. Kindest regards from Rapallo.

Dea Sir or Madam, thank you for your review! We are happy to know that you have appreciated our Hotel and we hope to welcome you again for a future stay in Rapallo! Kindest regards from our beautiful Coast!

Dear Madam, thank you for your review. We are happy to read that you found our staff ready to help you. We always try to do our best to satisfy all our guests' requests. With pleasure we can say that every year we are doing some changes and renovations, so the hotel is improving step by step. We hope to welcome you again for a future stay in order to show you how we care about our guests' satisfaction and to discover our next news! Best regards from Rapallo!

Gentilissima Signora Cristina, La ringraziamo per la Sua valutazione, anche se non avendo scritto nulla facciamo fatica a capire cosa sia stato di Suo gradimento e cosa, invece, avremmo potuto migliorare. Speriamo di poterLa accogliere per un futuro soggiorno e Le porgiamo i nostri più cordiali saluti da Rapallo!

Dear Sir, thank you for your nice review! We are happy to read that you liked your room and our position, in a quiet area not far from the city center. We hope to welcome you again for a future relaxing stay in Rapallo and we send you our kindest regards from our beautiful Italian Riviera!

Gentile Cliente, La ringraziamo moltissimo per il Suo commento. Siamo molto contenti di sapere che lo Staff del ricevimento abbia contribuito a farLe trascorrere un piacevole soggiorno. Lavoriamo duramente giorno dopo giorno per cercare di soddisfare le richieste dei nostri Clienti e permettere loro di rilassarsi completamente. Speriamo di poterLa accogliere nuovamente per un futuro soggiorno a Rapallo e nell'occasione Le porgiamo i nostri più cordiali saluti.

Dear Sir, thank you for your review. We are happy to read that you liked some aspects of our structure, we are really proud of it, because it differentiates us from all the other hotels in this area and this is our strong point! We kindly inform you that the closest beach is at a distance of 5 minutes walking from the Hotel and it's a beach with which we collaborate, this means that just asking we can make a reservation there for our clients and get a special discount! We hope to welcome you again for a future stay in Rapallo and send you our kindest regards!

Gentilissimo Cliente, ci dispiace leggere che la Sua camera non sia stata all'altezza delle aspettative. La informiamo che tutti i portali online sono ricchi di foto e descrizioni dettagliate delle nostre camere (e dei bagni) consultabili prima di prenotare, in modo da poter decidere prima se soggiornare nella nostra struttura oppure no. Inoltre, nessun cliente ci ha segnalato in precedenza mal funzionamenti nell'aria condizionata, che infatti anche dopo un controllo effettuato oggi ci risulta perfettamente funzionante.Cordiali saluti.

Cher Monsieur, nous vous remercions pour votre commentaire et renseignements. Avec l'espoir de vous rencontre à nouveau pour un prochain séjour à Rapallo, nous vous adressons nos meilleures salutations.

Gentilissimo Cliente, La ringraziamo per la Sua valutazione. Cordiali saluti da Rapallo.

Dear Client, we are sorry but we have to say that it's really bad to read your comment, we consider it as strongly discriminatory against disabled people and we want to dissociate ourselves from the offensive remarks you wrote. Everyone can have his/her own opinion, but it's not nice to share it as a comment of a room, underlining it as a negative aspect. Last but not least, our Junior Suites are precisely as described online and shown on the pictures. We completely dissociate ourselves from your words.

Gentilissimo Cliente, La ringraziamo per il Suo commento e La informiamo che il nostro Hotel dispone anche di camere rinnovate e differenti nell'arredo da quelle classiche, che, invece, abbiamo deciso di mantenere con un determinato stile che certamente ci contraddistingue e viene molto apprezzato. Speriamo di poterLa accogliere per un futuro soggiorno e nell'occasione Le porgiamo i nostri più cordiali saluti.

Gentile Cliente, La ringraziamo moltissimo per la sua valutazione, siamo molto contenti di sapere che abbia trascorso un piacevole soggiorno insieme a noi, apprezzando le nostre caratteristiche e i nostri servizi. Speriamo di poterLa accogliere nuovamente per un futuro soggiorno a Rapallo e Le porgiamo i nostri più cordiali saluti.

Dear Sir, we thank you very much for this beautiful review! We are really happy to read that you had a wonderful stay with us and you have appreciated many aspects of the Hotel, such as our Staff, our delicious breakfast with a big choice of food for all tasties that can be enjoyed also in our terrace and our free private parking, that is very difficult to find in our area! We certainly hope to welcome you again for a future stay in Rapallo and we send you our kindest regards from the beautiful and sunny Italian Riviera!

Dear Sir, thank you for your review! We read with pleasure that you have appreciated our Staff, we always work hard to give our Clients the possiblity to have a very nice stay with us! We kindly inform you that we also have Junior Suites that are bigger than all the other rooms! We hope to welcome you again for a future stay and we send you our kindest regards!

Dear Mr Aleksey, we would like to thank you for your review written in the occasion of your stay in the Hotel Canali. It is a pleasure for us to know that you appreciated the relaxing common areas, the room and our daily breakfast with a good selection of produts such as home made cakes and marmalade. We hope that, if you have the opportunity to come back to our Riviera, you will visit us again! Kind regards from a sunny Portofino Coast!

Dear Madam, thank you for your rate. We hope you had a wonderful stay in our Hotel and we send you our kindest regards from our beautiful and sunny Italian Riviera!

Gentilissimo Signor Armando, La ringraziamo per il bel commento, siamo contenti di sapere che abbia apprezzato la nostra posizione, a 10 minuti a piedi dal centro di Rapallo, raggiungibile con una piacevole passeggiata attraverso il parco comunale. La invitiamo a venirci a trovare nel periodo estivo per poter godere della nostra colazione nella soleggiata terrazza, immersi nel profumo e nei colori dei nostri giardini! Cogliamo l'occasione per porgerLe i nostri più cordiali saluti dalla Portofino Coast.

Gentilissimo Cliente, La informiamo che le stelle di un Hotel non sono assegnate sulla base di giudizi personali, ma rispettano standard regionali qualitativi e comprendono alcuni servizi presenti in struttura, quali parcheggio, reception 24 ore, bagno turco, palestra ecc. Per quanto riguarda la Jacuzzi, essendo all'esterno non ci è possibile aprirla già in questa stagione poiché non trovandoci in un centro benessere termale sarebbe troppo freddo e poco piacevole per i Clienti, ma se avesse piacere La invitiamo a venire a provarla a partire da fine maggio con la possibilità di gustarsi un aperitivo nella nostra zona relax adiacente! Cordiali saluti.

Dear Mr Luiz, thank you for your nice feedback, we are happy you had a nice stay. We hope to welcome you again in our hotel and we send you our kindest regards from the Portofino Coast.

Dear Sir or Madam, thank you for your nice rating! We hope to welcome you again in our Hotel for a future stay in Rapallo and we send you our kindest regards from our beautiful Italian Riviera!

Dear Sir, we kindly inform you that your review is not referring to our Hotel. We are Hotel Canali and we are in Rapallo (Ligury), not in Pontedera (Tuscany). Kindest regards.

Dear Sir, we thank you for your review! We are really happy to know that you have appreciated our breakfast, with a big choice of sweet and salted food for all tastes! We hope to welcome you again in our Hotel for a future stay in order to enjoy again the breakfast in our terrace facing at our garden! We send you our kindest regards from our beautiful Potofino Coast!

Cher Monsieur, merci pour votre commentaire! Nous sommes désolés si vous avez eu des problèmes dans votre chambre et nous vous remercions pour vos conseils. Meilleures salutations de notre belle Portofino Coast!

Dear Sir, we thank you very much for your nice review! We are happy to know that you have appreciated our Staff, our breakfast and our free parking! It's always really difficult to find a parking place outside in the streets of the city! We hope to welcome you again for a future stay in Rapallo and we send you our kindest regards!

Dear Sir, thank you for your comment! We are happy to know that you had a perfect stay in our Hotel! We hope to welcome you again for a future relaxing stay and we send you our kindest regards from our beautiful Italian Riviera!

Gentilissimo Signor Ivan, La ringraziamo molto per aver condiviso con noi la Sua esperienza con questo bellissimo commento! Siamo molto contenti di sapere che ha trascorso un piacevole soggiorno ed apprezzato diversi nostri aspetti, come lo stile liberty che ci contraddistingue e la professionalità ed accoglienza del personale. Speriamo di poterLa accogliere nuovamente nel nostro Hotel per un futuro soggiorno e per un periodo più lungo, in modo da poter sfruttare altri nostri servizi, come ad esempio, la Jacuzzi nel giardino esterno, la piccola palestra ed il bagno turco. Cogliamo l'occasione per porgerLe i nostri più cordiali saluti dalla Portofino Coast. Sonia D.

Dear Client, thank you for your review! We kindly inform you that, as it is possible to see in our website, in our descriptions and photos, we have different types of rooms, from Classic rooms to Junior Suite. We are happy to know that you have appreciated our parking, one per room always included in the price, because it's really difficult to find a parking lot in this area! We send you our kindest regards from Rapallo!

Dear Customer, thank you for your comment! We are happy to read the definition of our Hotel as comfortable and that you liked the staff. We'll keep in mind your suggestions, during winter we usually do some renovations and every day we are doing our best to satisfy all the requests of our Clients! Kindest regards! Sonia D.

Dear Sir or Madam, we are sorry to read that you didn't appreciate our Hotel, in case of problems we always suggest to contact the front desk, in order to solve any issues and enjoy the stay with us. As you can read from many other comments usually the cleanliness of the room is really appreciated. We send you our kindest regards.

Cher Monsieur Alain, nous Vous remercions pour Votre commentaire. Nous sommes heureux de savoir tout ce que Vous avez apprécié dans notre Hotel, comme notre parking gratuit, le petit dejeuner et le charme qui caractérise la notre structure! Avec l'espoir de Vous rencontrer à nouveau dans notre Hotel pour un prochain séjour à Rapallo nous Vous adressons nos meilleures salutations!

Dear Sir, as you know our Hotel is fully accessible for disabled people, who can therefore stay with their family. In our parking there is a reserved parking lot for disabled that is close to a ramp through which it is possible to enter directly into the Junior Suites corridor. Through the elevator is possible to reach all the other floors and, in particular, the lift leads to the floor with the reception, the breakfast room, the sitting room, the Tv room, the terraces and the garden without barriers.The width of the lift with the door open is 75 cm and the depth of the lift is 115 cm. The Agency's reservation was made bad for a classic room , dividing the 9 nights stay on three different rooms(why?), and more without pointing out the serious health problems of the customer and making reservations with a non-refundable prepaid formula. So this is only responsible the Agency not the Hotel. We have helped clients with physical, motor problems, in any way. Their relatives who accompanied and "left" thanked us for our assistance. The sick client has been lost repeatedly by avoiding the little guard of the private guard and we found for her. In the description of the Hotel we do not mention the restaurant in the Hotel but we have a convention with restaurant just a few hundred meters away from the hotel we have proposed to the customer even with taxi service. We have assisted the customer with the utmost commitment, We are sorry for writing not exactly from the Guest.