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Anmeldelser av Serenade Punta Cana Beach & Spa Resort - All Inclusive

4.5 out of 5
Serenade Punta Cana Beach & Spa Resort - All Inclusive
Carretera Cabeza de Toro, Punta Cana, La Altagracia

Anmeldelser

8,2

Veldig bra

Rangering på 10 − Utmerket. 2284 av totalt 4724 anmeldelser." "
Rangering på 8 − Bra. 1142 av totalt 4724 anmeldelser." "
Rangering på 6 − Grei. 663 av totalt 4724 anmeldelser." "
Rangering på 4 − Dårlig. 329 av totalt 4724 anmeldelser." "
Rangering på 2 − Forferdelig. 306 av totalt 4724 anmeldelser." "

9,0/10

Renhold

8,2/10

Personale og service

8,4/10

Fasiliteter

8,8/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

2/10 – Forferdelig

Steffanie

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Do not recommend staying here. The staff are not accommodating, most don't speak english, we had a broken jacuzzi, no power & no heated water when we arrived. Terrible experience from the moment we arrived. We booked for our honeymoon which the resort was aware of & they had said they'd set up a honeymoon welcome package for us when we arrived they seemed like they had no idea we were on our honeymoon. Said the day after they'd give us our welcome package (never happened) We went up to our room where the staff left us know we didn't get a room key because "they were overbooked and the system was acting up" they said keep coming down to check when it's working again and I'll be able to get a key then. Three trips down, to check if the key was working & to say hey I have no power, no hot water & my jacuzzi head just flew and sprayed water everywhere the moment I turned the knob on. I had to basically bug them again and again for them to even move me to another room because I demanded being moved to another suite. A full day of travelling and this is what I was dealing with for hours and hours. We moved rooms & then by no surprise the jacuzzi in that room wasn't working either. They also have people bugging you non stop at the beach to sell you stuff. Unless your eyes are closed they're coming up and bothering you. Just placing LIZARDS in your lap then demanding pictures then pay. Awful awful time. Worst experience ever at a 5 star rated resort I've ever had.
Bodde her 5 netter i mai 2024

6/10 – Grei

Marcia

Reiste med familie
Likte ikke: Personale og service
I like that the resort is new and modern.However upon arrival there is a horrid stench in the lobby that almost made me throw up. The employees seem unfazed by it and offer no explanation unless asked and certainly no apology. Apparently there is construction where another serenade resort is being developed and it appears the drilling underground may be the cause. Whatever the cause, the smell can make you literally ill. Its mostly in the lobby and adjacent areas and there are areas and days tue scent isnt as pungent. All the same i would not recommend the resort until this issue is resolved. Also the majority of the staff are not friendly or helpful as one would expect. Definitely they need better staff training in customer service considering this is the core of their job. Food in restaurant is mediocre at best so i mostly ate at the buffet.
Bodde her 4 netter i mai 2024

2/10 – Forferdelig

Rodricka

Reiste med partner
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
During my stay this resort smelled like i was the zoo entire time..couldn't eat food due 2 smell..even had 2 use bottles of water to do every thing we need to do far as hygiene..terrible experience
Bodde her 3 netter i mai 2024
Svar fra Anthony Adames (Social Media Manager) den 23. mai 2024
Dear Guest For us it is a pleasure to communicate with you.We appreciate your comments and we regret the inconveniences presented during your stay, we will be taking into account these points already mentioned to present it to each of our department heads with the aim of improving every day. Kind Regards.Management Team of the Serenade Punta Cana

6/10 – Grei

Amaaz

Reiste med familie
Likte: Personale og service
Overall, just an average resort. Speciality Restaurants only offer a better atmosphere than the buffet. The quality of meats isn’t great. Great variety of foods at the buffet however taste/quality is average. More variety from the standard liquor selection (Grants, Jonnie Walker Red, Ballantine’s) would be beneficial however looking at upgrading to the “VIP” package (Jonnie Walker Black, Glenfeddich etc.) would be recommended. Beach isn’t great, only a small section of the water is usable as majority of the area is covered in seaweed. Water is knee/waist deep to the barrier. I wouldn’t recommend this resort as a first option however it does offer a lot of value for those on a budget.
Bodde her 8 netter i mai 2024
Svar fra Anthony Adames (Social Media Manager) den 23. mai 2024
Dear Guest For us it is a pleasure to communicate with you.We appreciate your comments and we regret the inconveniences presented during your stay, we will be taking into account these points already mentioned to present it to each of our department heads with the aim of improving every day. Kind Regards.Management Team of the Serenade Punta Cana

10/10 – Utmerket

Maria

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excelente Lugar para vacacionar muy seguro y tranquilo hay para todos los gustos Personal super profecional hacen todo hasta lo imposible para que te sientas comoda en especial un reconocimento a Damarys en restaurante bufet principal
Bodde her 5 netter i mai 2024
Svar fra Anthony Adames (Social Media Manager) den 23. mai 2024
Estimado Huésped para nosotros es un placer comunicarnos con usted, no sentimos más que agradecidos por la excelente valoración a nuestra propiedad ya que nuestro objetivo es poder satisfacer todas las necesidades de nuestros huéspedes y brindarles unas vacaciones inolvidables.Esperamos volver a verle pronto con Nosotros. Saludos Cordiales.Att: Equipo de Dirección del Hotel Serenade Punta Cana

10/10 – Utmerket

Rosemarie Sareno

Reiste med partner, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Amazing stay at Serenade Punta Cana. The entertainment was great, Stephanie was such a fun time always hosting the best activities. Beach wasn’t great but the pool was very relaxing and clean.
Bodde her 4 netter i mai 2024
Svar fra Anthony Adames (Social Media Manager) den 23. mai 2024
Dear Guest, it is a pleasure for us to communicate with you, we are nothing but grateful for the excellent rating of our property since our goal is to be able to satisfy all the needs of our guests and provide them with an unforgettable vacation.We hope to see you again soon with us. Kind regards.Management Team of the Serenade Punta Cana

6/10 – Grei

Celian

Reiste med partner
Likte ikke: Renhold, personale og service og fasiliteter
Pros: Comfortable room Cons: 1. Hundreds of flies in the lobby and on the food at the buffet. Terrible. 2. Bad smell like stagnant water or sewage around hotel. The smell is getting more and more grotesque. 3. Service is not the best, neither is the food. Food is very limited, and there are no snacks in the rooms. 4. Restaurant reservations are always full. We could only book 2 nights and stayed 5 days. In short, I don't think I would go back
Bodde her 4 netter i mai 2024
Svar fra Anthony Adames (Social Media Manager) den 23. mai 2024
Dear Guest it is a pleasure for us to communicate with you, thank you for choosing us as your vacation destination and for taking the time to leave us a comment and value our services.We thank you for those positive mentions that you have issued of our property and as for what you did not like about our property, we are sorry that you had a bad time and we inform you that we always take all the suggestions of our guests to implement plans to improve every day more.Kind Regards.Management Team of the Serenade Punta Cana

2/10 – Forferdelig

Kozon

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Horrible smell and food
Bodde her 5 netter i mai 2024
Svar fra Anthony Adames (Social Media Manager) den 23. mai 2024
Dear Guest For us it is a pleasure to communicate with you.We appreciate your comments and we regret the inconveniences presented during your stay, we will be taking into account these points already mentioned to present it to each of our department heads with the aim of improving every day. Kind Regards.Management Team of the Serenade Punta Cana

2/10 – Forferdelig

Simone

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
N/A
Bodde her 4 netter i mai 2024
Svar fra Anthony Adames (Social Media Manager) den 23. mai 2024
Dear Guest For us it is a pleasure to communicate with you.We appreciate your comments and we regret the inconveniences presented during your stay, we will be taking into account these points already mentioned to present it to each of our department heads with the aim of improving every day. Kind Regards.Management Team of the Serenade Punta Cana

10/10 – Utmerket

Evelyn

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excelente para vacacionar buena comida , bebidas y café la atención del bar del lobby y el Café del lobby excelente al igual que en el Spa las chicas muy amables
Bodde her 4 netter i mai 2024
Svar fra Anthony Adames (Social Media Manager) den 22. mai 2024
Estimado Huésped para nosotros es un placer comunicarnos con usted, no sentimos más que agradecidos por la excelente valoración a nuestra propiedad ya que nuestro objetivo es poder satisfacer todas las necesidades de nuestros huéspedes y brindarles unas vacaciones inolvidables.Esperamos volver a verle pronto con Nosotros. Saludos Cordiales.Att: Equipo de Dirección del Hotel Serenade Punta Cana

8/10 – Bra

Daniel

Reiste med partner, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The people were nice
Bodde her 7 netter i mai 2024
Svar fra Anthony Adames (Social Media Manager) den 22. mai 2024
Dear Guest, it is a pleasure for us to communicate with you, we are nothing but grateful for the excellent rating of our property since our goal is to be able to satisfy all the needs of our guests and provide them with an unforgettable vacation.We hope to see you again soon with us. Kind regards.Management Team of the Serenade Punta Cana

2/10 – Forferdelig

Lesya

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
I'm sorry, I didn't like the fact that there are a lot of cockroaches in the rooms, they don't change the bed every day, there are no towels to wipe, we asked to change the pillow, they took it away and did not bring a new one, and they also threatened us to pay money for the pillow and sign a paper that we will not disclose all this, the police will come the police will throw you out of the room. Also, the ocean is very dirty and the water stinks, it is impossible to swim. Many different bad things and we were discriminated against by the police. I do not recommend it. to go to Serenade.
Bodde her 7 netter i mai 2024

6/10 – Grei

Morgan

Reiste med familie
Likte: Personale og service
My mom and I made the best of it but the resort was not one of the better ones we have stayed at. The food was decent, better at restaurants. A lot of flies in dining hall. Some of the wait staff is great, some are miserable. Best part of the resort is the pool and the entertainment—Fransisc and Marion are so fun and made us laugh and dance. Eronia and Fabio at the pool bar are the best bartenders. They made our trip and I would only consider going back to see them again. The bartenders at the far pool are arrogant and not happy (except for the girl who brings drinks to the chairs—she always remembered our order and was so sweet…Luis was rude). Overall our experience would have been much better if not for the SMELL. At the beginning of our trip the resort reeked of sewage, we were told it was due to construction next door or possibly the sea weed….it was undeniably sewage smell. t did improve over the week but still occasional wafts could make you gag. If not for the smell our trip would have been much better. Beach is also full of seaweed…bummer. No blue water. Good vacation, we made the most of it, probably wouldn’t go back.
Bodde her 7 netter i mai 2024

6/10 – Grei

abigail

Reiste med en gruppe
Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
I didn't like I wasn't aware you had to book reservations to eat the restaurants and most of the time they were fully booked which didn't make sense . Buffet food was mid nether good or bad and most of the employees were not friendly and made you feel you were begging them to do their job .
Bodde her 3 netter i mai 2024
Svar fra Anthony Adames (Social Media Mnager) den 21. mai 2024
Dear Guest For us it is a pleasure to communicate with you.We appreciate your comments and we regret the inconveniences presented during your stay, we will be taking into account these points already mentioned to present it to each of our department heads with the aim of improving every day. Kind Regards.Management Team of the Serenade Punta Cana

10/10 – Utmerket

Lazaro

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Muy buen servicio y el hotel esta bien bueno
Bodde her 3 netter i mai 2024
Svar fra Anthony Adames (Social Media Manager) den 21. mai 2024
Estimado Huésped para nosotros es un placer comunicarnos con usted, no sentimos más que agradecidos por la excelente valoración a nuestra propiedad ya que nuestro objetivo es poder satisfacer todas las necesidades de nuestros huéspedes y brindarles unas vacaciones inolvidables.Esperamos volver a verle pronto con Nosotros. Saludos Cordiales.Att: Equipo de Dirección del Hotel Serenade Punta Cana

10/10 – Utmerket

Ace Mitzi Mausisa

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
a very fun place
Bodde her 6 netter i april 2024
Svar fra Anthony Adames (Social Media Manager) den 21. mai 2024
Dear Guest, it is a pleasure to know that your stay at our resort has been completely satisfactory and that you have spent some excellent days with us. We hope to see you here again soon. Kind Regards.Management Team of the Serenade Punta Cana

8/10 – Bra

Ronald

Reiste med familie
Likte: Renhold
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Didn’t like that housekeeping never gave clean wash rags. Seems like it was always a problem with that and took long for u too receive it. Even thou resort was big and Beautiful the resort smelled like sewage
Bodde her 4 netter i mai 2024
Svar fra Anthony Adames (Social Media Manager) den 21. mai 2024
Dear Guest, it is a pleasure to know that your stay at our resort has been completely satisfactory and that you have spent some excellent days with us. We hope to see you here again soon. Kind Regards.Management Team of the Serenade Punta Cana

8/10 – Bra

Gabrielle Brianna

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
N/A
Bodde her 4 netter i mai 2024
Svar fra Anthony Adames (Social Media Manager) den 21. mai 2024
Estimado Huésped para nosotros es un placer comunicarnos con usted, no sentimos más que agradecidos por la excelente valoración a nuestra propiedad ya que nuestro objetivo es poder satisfacer todas las necesidades de nuestros huéspedes y brindarles unas vacaciones inolvidables.Esperamos volver a verle pronto con Nosotros. Saludos Cordiales.Att: Equipo de Dirección del Hotel Serenade Punta Cana

4/10 – Dårlig

Kevin

Reiste med partner
Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Renhold, personale og service og fasiliteter
Pros: The buffet food was good and the menu changed daily and the pool temps were perfect and also the room a/c was very cold and perfect for the humid days Cons: constant sewage smell, every dining area was overrun by flies, the bath towels and washcloths were ALL less than clean (bring your own) guest services hardly answers the phone and it’s a very limited room service menu
Bodde her 4 netter i mai 2024
Svar fra Anthony Adames (Social Media Manager) den 21. mai 2024
Dear Guest For us it is a pleasure to communicate with you.We appreciate your comments and we regret the inconveniences presented during your stay, we will be taking into account these points already mentioned to present it to each of our department heads with the aim of improving every day. Kind Regards.Management Team of the Serenade Punta Cana

10/10 – Utmerket

Abdiel

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Muy buena
Bodde her 1 natt i mai 2024
Svar fra Anthony Adames (Social Media Mnager) den 21. mai 2024
Estimado Huésped es un placer saber que su estancia en nuestro resort ha sido completamente satisfactoria y ha pasado unos excelentes días con nosotros esperamos volver a verlos pronto por aquí. Saludos CordialesAtt: Equipo de Dirección del Hotel Serenade Punta Cana

10/10 – Utmerket

Narayama

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This place is beyond amazing! From the moment you step in, you feel the warm welcome from the staff! They really go an extra mile to make your vacation u forgettable! Thank you Jancer Pierre and Rosendo for my surprise birthday dinner with a treat :-) also all the entire team from the Sushi restaurant. I had so much fun here - great music, food and everything else…a place to make memories outlast!!!
Bodde her 2 netter i mai 2024
Svar fra Anthony Adames (Social Media Manager) den 20. mai 2024
Dear Guest, it is a pleasure for us to communicate with you, we are nothing but grateful for the excellent rating of our property since our goal is to be able to satisfy all the needs of our guests and provide them with an unforgettable vacation.We hope to see you again soon with us. Kind regards.Management Team of the Serenade Punta Cana

8/10 – Bra

Luis Javet Vazquez

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i mai 2024
Svar fra Anthony Adames (Social Media Manager) den 21. mai 2024
Estimado Huésped para nosotros es un placer comunicarnos con usted, no sentimos más que agradecidos por la excelente valoración a nuestra propiedad ya que nuestro objetivo es poder satisfacer todas las necesidades de nuestros huéspedes y brindarles unas vacaciones inolvidables.Esperamos volver a verle pronto con Nosotros. Saludos Cordiales.Att: Equipo de Dirección del Hotel Serenade Punta Cana

4/10 – Dårlig

Natasa

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Service is terrible. Resort is wonderful, clean, with a lot of options but service is awful.
Bodde her 4 netter i mai 2024
Svar fra Anthony Adames (Social Media Manager) den 20. mai 2024
Dear Guest It is a pleasure for us to communicate with you, we regret not having been able to meet your expectations for these vacations in our property.We are sorry that situations such as the one you express to us occur, we will be taking into account all your concerns so that we can improve every day, we are a hotel committed to our guests and we will always be ready to take comments and concerns that help us to improve. Thanks for choosing us Kind regardsATT:Management Team of the Serenade Punta Cana

10/10 – Utmerket

Musa

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 7 netter i mai 2024
Svar fra Anthony Adames (Social Media Manager) den 21. mai 2024
Estimado Huésped Nos alegra enormemente saber que hemos llenado sus expectativas y que han pasado unas bellas vacaciones con nosotros esperamos volver a verlos pronto en nuestra propiedad. Saludos Cordiales Att: Equipo de Dirección del Hotel Serenade Punta Cana

10/10 – Utmerket

LEONIE

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great news
Bodde her 4 netter i mai 2024
Svar fra Anthony Adames (Social Media Manager) den 20. mai 2024
Dear Guest We are very happy to know that we have met your expectations and that you have spent a wonderful vacation with us. We hope to see you again soon in our property. Kind Regards.Management Team of the Serenade Punta Cana

10/10 – Utmerket

Edyta

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Amazing place. Very good planned entertainment for every night. Food amazing
Bodde her 7 netter i mai 2024

10/10 – Utmerket

Jade

Reiste med en gruppe
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We walked in and were greeted with a welcome drink. They helped us with our bags at check in and showed us to the room. Whatever we needed help with the concierge was there willing to help. The buffet had many options to choose from and a great cooking staff. Over all the experience was a good one. Each night they had different activities to engage their guest.
Bodde her 4 netter i mai 2024
Svar fra Anthony Adames (Social Media Mnager) den 20. mai 2024
Dear Guest, it is a pleasure for us to communicate with you, we are nothing but grateful for the excellent rating of our property since our goal is to be able to satisfy all the needs of our guests and provide them with an unforgettable vacation.We hope to see you again soon with us. Kind regards.Management Team of the Serenade Punta Cana

10/10 – Utmerket

Diane

Reiste med familie
Likte: Renhold og fasiliteter
Very friendly staff, very accommodating and eager to please. Not sure how well this resort is going to hold up in the elements of the island but it was pretty nice for now.
Bodde her 8 netter i mai 2024
Svar fra Anthony Adames (Social Media Manager) den 20. mai 2024
Dear Guest We are pleased to know that your stay at our resort has been positive and that you have great memories of your stay with us at Serenade Punta Cana. Kind Regards.Management Team of the Serenade Punta Cana

10/10 – Utmerket

Yudenia og Miami

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent customer services. The staff is very friendly and helpful.
Bodde her 7 netter i mai 2024
Svar fra Anthony Adames (Social Media Manager) den 20. mai 2024
Dear Guest, it is a pleasure to know that your stay at our resort has been completely satisfactory and that you have spent some excellent days with us. We hope to see you here again soon. Kind Regards.Management Team of the Serenade Punta Cana

8/10 – Bra

Sabah

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I enjoyed my stay and the staff were attentive, friendly and courteous.
Bodde her 6 netter i mai 2024
Svar fra Anthony Adames (Social Media Manager) den 20. mai 2024
Dear Guest, it is a pleasure to know that your stay at our resort has been completely satisfactory and that you have spent some excellent days with us. We hope to see you here again soon. Kind Regards.Management Team of the Serenade Punta Cana

6/10 – Grei

Alvaro

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 6 netter i mai 2024
Svar fra Anthony Adames (Social Media Manager) den 20. mai 2024
Estimado Huésped Para nosotros es un placer comunicarnos con usted y que haya elegido esta propiedad como su destino turístico vacacional.Agradecemos sus comentarios y lamentamos los inconvenientes presentados en su estadía, estaremos tomando en cuenta estos puntos ya mencionados para presentarlo a cada uno de nuestros jefes departamentales con el objetivo de mejorar cada día más. Saludos Cordiales Att: Equipo de Dirección del Hotel Serenade Punta Cana

8/10 – Bra

Loucas

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 4 netter i mai 2024
Svar fra Anthony Adames (Social Media Manager) den 20. mai 2024
Dear Guest, it is a pleasure to know that your stay at our resort has been completely satisfactory and that you have spent some excellent days with us. We hope to see you here again soon. Kind Regards.Management Team of the Serenade Punta Cana

10/10 – Utmerket

Alysha

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 6 netter i mai 2024
Svar fra Anthony Adames (Social Media Manager) den 20. mai 2024
Dear Guest, it is a pleasure for us to communicate with you, we are nothing but grateful for the excellent rating of our property since our goal is to be able to satisfy all the needs of our guests and provide them with an unforgettable vacation.We hope to see you again soon with us. Kind regards.Management Team of the Serenade Punta Cana

10/10 – Utmerket

yulisa c

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
La playa no está muy buena
Bodde her 7 netter i mai 2024
Svar fra Anthony Adames (Social Media Manager) den 20. mai 2024
Estimado Huésped para nosotros es un placer comunicarnos con usted, no sentimos más que agradecidos por la excelente valoración a nuestra propiedad ya que nuestro objetivo es poder satisfacer todas las necesidades de nuestros huéspedes y brindarles unas vacaciones inolvidables.Esperamos volver a verle pronto con Nosotros. Saludos Cordiales.Att: Equipo de Dirección del Hotel Serenade Punta Cana

10/10 – Utmerket

Berat

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Thanks perfect everything will next October
Bodde her 4 netter i mai 2024
Svar fra Anthony Adames (Social Media Manager) den 21. mai 2024
Dear Guest, it is more than a pleasure for us to communicate with you. We appreciate your excellent rating for our property and we are happy that this hotel has met your expectations on this vacation.We hope to see you again soon on vacation with us, Kind RegardsAtt: Management Team of the Hotel Serenade Punta Cana

10/10 – Utmerket

Sara

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great vacation place loves it
Bodde her 6 netter i mai 2024
Svar fra Anthony Adames (Social Media Manager) den 21. mai 2024
Dear Guest, it is more than a pleasure for us to communicate with you. We appreciate your excellent rating for our property and we are happy that this hotel has met your expectations on this vacation.We hope to see you again soon on vacation with us, Kind RegardsAtt: Management Team of the Hotel Serenade Punta Cana

10/10 – Utmerket

Jorge

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Las facilidades de hotel siempre limpias. El personal del hotel fueron muy amables. En especial Miguelito en las horas de almuerzo, haciendo delicioso marisco. Tania en el lobby, cafetería y otras areas donde siempre su atencion fue alegre y Carolina en el area de la piscina. Muchas gracias. Mi esposa y yo nos sentimos como en casa.
Bodde her 5 netter i mai 2024
Svar fra Anthony Adames (Social Media Manager) den 20. mai 2024
Dear Guest We are pleased to know that your stay at our resort has been positive and that you have great memories of your stay with us at Serenade Punta Cana. Kind Regards.Management Team of the Serenade Punta Cana

6/10 – Grei

Joseph Perry

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Ocean water was dirty with sea algae, food was ok, the venders for spa, Excursions, and like a time share thing were way to aggressive and pushy but the hotel was pretty and the view was great too
Bodde her 7 netter i mai 2024
Svar fra Anthony Adames (Social Media Manager) den 20. mai 2024
Dear Guest It is a pleasure for us to communicate with you, we regret not having been able to meet your expectations for these vacations in our property.We are sorry that situations such as the one you express to us occur, we will be taking into account all your concerns so that we can improve every day, we are a hotel committed to our guests and we will always be ready to take comments and concerns that help us to improve. Thanks for choosing us Kind regardsATT:Management Team of the Serenade Punta Cana

10/10 – Utmerket

Reagan

Reiste med familie
Our room was amazing, only negative is the smell and the beach water.
Bodde her 7 netter i mai 2024
Svar fra Anthony Adames (Social Media Manager) den 20. mai 2024
Dear Guest We are pleased to know that your stay at our resort has been positive and that you have great memories of your stay with us at Serenade Punta Cana. Kind Regards.Management Team of the Serenade Punta Cana

6/10 – Grei

Giovanna

Bodde her 5 netter i mai 2024
Svar fra Anthony Adames (Social Media Manager) den 20. mai 2024
Dear Guest For us it is a pleasure to communicate with you.We appreciate your comments and we regret the inconveniences presented during your stay, we will be taking into account these points already mentioned to present it to each of our department heads with the aim of improving every day. Kind Regards.Management Team of the Serenade Punta Cana

10/10 – Utmerket

Pablo

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Loved it
Bodde her 4 netter i mai 2024
Svar fra Anthony Adames (Social Media Manager) den 17. mai 2024
Dear Guest, it is a pleasure for us to communicate with you, we are nothing but grateful for the excellent rating of our property since our goal is to be able to satisfy all the needs of our guests and provide them with an unforgettable vacation.We hope to see you again soon with us. Kind regards.Management Team of the Serenade Punta Cana

8/10 – Bra

Hildebrando

Reiste med partner
Likte: Personale og service
Pros: Large bedrooms Nice bed Good food Beautiful sand beach Shallow beach perfect for families with children Cons: Smells like rotten eggs in lobby and bedrooms like ours near the lobby Flies everywhere specially in front desk, lobby and buffet Music to loud from 11 am to 11 pm, we could hear it in our bedroom Only 2 good shows, Michael Jackson and the Magician, the others terrible and mediocre performance. Difficulty getting a restaurant reservation, the app doesn’t work. The people at the resort offer gifts buts they don’t explain there is a 90 minute talk about the new property and their intention is to sell a membership club.
Bodde her 6 netter i mai 2024
Svar fra Anthony Adames (Social Media Manager) den 17. mai 2024
Dear Guest, it is a pleasure for us to communicate with you, we are nothing but grateful for the excellent rating of our property since our goal is to be able to satisfy all the needs of our guests and provide them with an unforgettable vacation.We hope to see you again soon with us. Kind regards.Management Team of the Serenade Punta Cana

6/10 – Grei

Manmohan Kaur

Bodde her 4 netter i mai 2024
Svar fra Anthony Adames (Social Media Manager) den 20. mai 2024
Dear Guest For us it is a pleasure to communicate with you.We appreciate your comments and we regret the inconveniences presented during your stay, we will be taking into account these points already mentioned to present it to each of our department heads with the aim of improving every day. Kind Regards.Management Team of the Serenade Punta Cana

8/10 – Bra

Rocio

Reiste med familie og små barn, Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
El personal de entretenimiento lo son todo , hacen la estancia una divertida y amenas . Gracias Coca Cola,Stephanie,Marino y Yarilis son los mejores !
Svar fra Anthony Adames (Social Media Manager) den 17. mai 2024
Estimado Huésped para nosotros es un placer comunicarnos con usted, no sentimos más que agradecidos por la excelente valoración a nuestra propiedad ya que nuestro objetivo es poder satisfacer todas las necesidades de nuestros huéspedes y brindarles unas vacaciones inolvidables.Esperamos volver a verle pronto con Nosotros. Saludos Cordiales.Att: Equipo de Dirección del Hotel Serenade Punta Cana

10/10 – Utmerket

Stephanie

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Los empleados muy amables y respetuosos. Hotel muy lindo
Bodde her 4 netter i mai 2024
Svar fra Anthony Adames (Social Media Manager) den 17. mai 2024
Estimado Huésped es un placer saber que su estancia en nuestro resort ha sido completamente satisfactoria y ha pasado unos excelentes días con nosotros esperamos volver a verlos pronto por aquí. Saludos CordialesAtt: Equipo de Dirección del Hotel Serenade Punta Cana

10/10 – Utmerket

Angie

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This place was a great time.. only thing I really didn’t like was the food. kid friendly activities and more.. recommend
Bodde her 4 netter i mai 2024
Svar fra Anthony Adames (Social Media Manager) den 17. mai 2024
Dear Guest, it is a pleasure to know that your stay at our resort has been completely satisfactory and that you have spent some excellent days with us. We hope to see you here again soon. Kind Regards.Management Team of the Serenade Punta Cana

10/10 – Utmerket

Angela

Reiste med familie og små barn
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The property was very nice
Bodde her 3 netter i mai 2024
Svar fra Anthony Adames (Social Media Manager) den 17. mai 2024
Dear Guest, it is a pleasure to know that your stay at our resort has been completely satisfactory and that you have spent some excellent days with us. We hope to see you here again soon. Kind Regards.Management Team of the Serenade Punta Cana

10/10 – Utmerket

Detelina

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great service, clean, nice food
Bodde her 5 netter i mai 2024
Svar fra Anthony Adames (Social Media Manager) den 16. mai 2024
Dear Guest, it is a pleasure for us to communicate with you, we are nothing but grateful for the excellent rating of our property since our goal is to be able to satisfy all the needs of our guests and provide them with an unforgettable vacation.We hope to see you again soon with us. Kind regards.Management Team of the Serenade Punta Cana

2/10 – Forferdelig

Giovanna

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Horrible experience, since the checking till the last day, one and other horrible experiences, my room was flooded because the shower was full of dirty hair my shoes got soaked and ruined , someone come inside my room with out my permission even though I had the do not disturb sign on my door , room service took 14 hours to bring me drinks and towels, never changed sheets or bath robes. Bad experience, ruined my vacation. Very disappointed. I summed up my complaints, waiting for a response and compensation .
Bodde her 6 netter i mai 2024
Svar fra Anthony Adames (Social Media Manager) den 22. mai 2024
Dear Guest For us it is a pleasure to communicate with you.We appreciate your comments and we regret the inconveniences presented during your stay, we will be taking into account these points already mentioned to present it to each of our department heads with the aim of improving every day. Kind Regards.Management Team of the Serenade Punta Cana

8/10 – Bra

Brandie Chantise

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i mai 2024
Svar fra Anthony Adames (Social Media Manager) den 17. mai 2024
Dear Guest, it is a pleasure for us to communicate with you, we are nothing but grateful for the excellent rating of our property since our goal is to be able to satisfy all the needs of our guests and provide them with an unforgettable vacation.We hope to see you again soon with us. Kind regards.Management Team of the Serenade Punta Cana