Eksteriør

Anmeldelser av Grand Palladium Bávaro Suites Resort & Spa - All Inclusive

4 out of 5
Grand Palladium Bávaro Suites Resort & Spa - All Inclusive
Avda. Francia s/n, Playas de Bavaro Higuey, Punta Cana, La Altagracia

Anmeldelser

7,4

Bra

Rangering på 10 − Utmerket. 678 av totalt 1718 anmeldelser." "
Rangering på 8 − Bra. 373 av totalt 1718 anmeldelser." "
Rangering på 6 − Grei. 267 av totalt 1718 anmeldelser." "
Rangering på 4 − Dårlig. 178 av totalt 1718 anmeldelser." "
Rangering på 2 − Forferdelig. 222 av totalt 1718 anmeldelser." "

8,0/10

Renhold

7,8/10

Personale og service

7,8/10

Fasiliteter

7,6/10

Overnattingsstedets bygg og tilstand

8,0/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

yulissa

Reiste med partner
Likte: Renhold og personale og service
El agua nunca salio caliente en la habitación. Se demoraron en arreglar un problema en la ducha exterior, la cual no se pudo usar en la estadia.
Bodde her 3 netter i mai 2024

8/10 – Bra

Angiolis

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
The property is big and enjoyable
Bodde her 3 netter i mai 2024
Svar fra E. Cordero Guest Satisfaction Lead den 27. mai 2024
Dear Angiolis,Thank you for taking the time to share your feedback regarding your recent stay at the Grand Palladium Bavaro Suites Resort & Spa. We are pleased to hear that you found our property to be spacious and enjoyable.Your satisfaction is our priority, and we are committed to providing memorable experiences for all our guests. Should you have any further comments or requests, please do not hesitate to reach out to us.We look forward to welcoming you back for another wonderful stay in the future.Warm regards,

8/10 – Bra

Jenna

Reiste med en gruppe
Likte: Fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
This property is huge! The is hardly no shuttles to take you to the other properties which are 4 all together. The food was delicious, the entertainment was not good at all....no club but a few chill places to have a cocktail.
Bodde her 6 netter i mai 2024
Svar fra E. Cordero Guest Satisfaction Lead den 27. mai 2024
Dear Jenna,We sincerely appreciate your feedback regarding your recent stay at the Grand Palladium Bavaro Suites Resort & Spa. We are delighted to hear that you enjoyed our extensive culinary offerings, though we regret that your experience with the entertainment did not meet your expectations. We take note of your observations regarding shuttle availability between properties and the quality of entertainment, and we are committed to reviewing these aspects to enhance our guests' experience.We want to ensure that your next visit exceeds your expectations, so we kindly invite you to stop by our public relations desk during your stay for personalized attention and additional assistance.Thank you for choosing our resort for your stay, and we look forward to welcoming you back soon.Best regards,

10/10 – Utmerket

Richmond

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was very accommodating and friendly
Bodde her 4 netter i mai 2024
Svar fra D. Cruz Hospitality Advisor den 26. mai 2024
Dear Richmond,Thank you very much for sharing a great review of our Grand Palladium Bávaro Suites Resort & Spa, it pleased us greatly that it has been a memorable one. We are so glad that you have felt accommodated by the excellent performance done by our team.We hope to have the opportunity to offer you our services again in the future.Receive warm greetings from Paradise!D. CruzHospitality Advisor

10/10 – Utmerket

Ruth

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Jorge from the reception area was great.
Bodde her 3 netter i mai 2024
Svar fra D. Cruz Hospitality Advisor den 26. mai 2024
Dear Ruth,Thank you very much for sharing a great review of our Grand Palladium Bávaro Suites Resort & Spa, it pleased us greatly that it has been a memorable one. We are so glad that you have felt accommodated by the excellent performance done by our team.We hope to have the opportunity to offer you our services again in the future.Receive warm greetings from Paradise!D. CruzHospitality Advisor

8/10 – Bra

Heather

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Large group of 9 adults and one child. Had a great trip. Room are large. The resort put all our rooms in the same villa which was very nice. Resort is large and there is a tram that will take you wherever you want to go. Food at restaurants was good, the buffet was repetitive but decent. Drinks were great. It was nice to always find a beach chair or pool chair. Ocean was AMAZING.
Bodde her 5 netter i mai 2024
Svar fra D. Cruz Hospitality Advisor den 26. mai 2024
Dear Heather,Receive a cordial greeting from the Grand Palladium Bávaro Suites Resort & Spa team.We are very happy to know that you and your group had a great trip and enjoyed your stay with us. It is very gratifying to know that our spacious rooms and the layout of everyone in the same villa were to your liking, providing comfort and closeness for your group.We are also pleased that you found our tram service convenient for getting around the resort, as well as the quality of the food in our restaurants and beverage offerings. We value your comments about the buffet and will take into account your observation about the variety to continue improving.It's wonderful to know that you were able to enjoy the beach and pool without having trouble finding chairs, and that you found the ocean incredible.We sincerely appreciate you sharing your experience and we hope to have the pleasure of hosting you again in the future for another memorable stay.Sincerely,D. CruzHospitality Advisor

2/10 – Forferdelig

Catherine

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Did not like this resort. The staff had attitudes. One of the workers stole my Valentino perfume out the room. I got food poisoning. The room smelled of mold. The rooftop jacuzzi kept throwing out black stuff. We complained to the manager and they just didn’t care. Told me I had to wait 72 hours for an investigation on my perfume being stolen which is convenient for them since I was leaving. Horrible stay
Bodde her 4 netter i mai 2024
Svar fra D. Cruz Hospitality Advisor den 26. mai 2024
Dear Catherine,Receive a cordial greeting from the Grand Palladium Bávaro Suites Resort & Spa team.We are deeply sorry to learn that his stay with us did not meet his expectations and that he experienced several inconveniences during his visit. We appreciate you taking the time to share your experience, as your feedback is essential to improving our services and customer service.We take any allegations of alleged theft very seriously and understand how frustrating it must have been for you. We will fully investigate this matter and review our procedures to ensure that any report of this type is treated with the urgency and seriousness it deserves.We are equally sorry to hear about the food poisoning you suffered and the state of your room. The health and safety of our guests is our priority and we will take immediate steps to review and improve our hygiene and maintenance protocols, including a detailed inspection of room conditions.It is unacceptable that you have perceived a lack of interest on the part of our staff. We value each of our guests and it is our commitment to ensure that each visit is pleasant and hassle-free. We will take corrective measures to improve the attitude and attention of our team.We are deeply sorry that your experience was so negative and we thank you again for your valuable feedback. We would like the opportunity to change this impression and offer you a stay that truly reflects our standards of quality and service.Sincerely,D. CruzHospitality Advisor

10/10 – Utmerket

marianne

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Todo estuvo súper bien disfrutamos en familia
Bodde her 4 netter i mai 2024
Svar fra E. Cordero Guest Satisfaction Lead den 25. mai 2024
Estimada Marianne,Agradecemos que se haya tomado el tiempo para dejarnos una reseña positiva en Expedia. Nos alegra mucho saber que usted y su familia disfrutaron su tiempo con nosotros en el Grand Palladium Bavaro Suites Resort & Spa.Nos esforzamos por brindar experiencias excepcionales a todos nuestros huéspedes, y nos complace saber que logramos que su estancia fuera placentera. Si hay algo en particular que destacó durante su tiempo con nosotros, no dude en compartirlo, ya que sus comentarios nos ayudan a mejorar continuamente nuestros servicios.Nuevamente, le agradecemos por elegir hospedarse con nosotros. Esperamos tener el placer de darle la bienvenida a usted y su familia nuevamente para otra estancia memorable en el futuro.Saludos cordiales,

6/10 – Grei

VASUDEVA RAO

Reiste med familie og små barn
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Dining options, transportation and service were not great or convenient.
Bodde her 3 netter i mai 2024
Svar fra E. Cordero Guest Satisfaction Lead den 24. mai 2024
Dear VASUDEVA RAO,Thank you for sharing your feedback regarding your recent stay at Grand Palladium Bavaro Suites Resort & Spa on Expedia. We value all guest feedback as it helps us to continually improve our services.We regret to learn that your experience with dining options, transportation, and service did not meet your expectations. Your concerns have been duly noted, and we will address them with the relevant departments to ensure improvements are made where necessary.Guest satisfaction is of the utmost importance to us, and we apologize for any inconvenience you may have experienced during your stay. Please know that your feedback will be used constructively to enhance the overall guest experience.We hope to have the opportunity to welcome you back in the future and provide you with a more positive experience.Warm regards,

10/10 – Utmerket

Mark A

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was an amazing vacation for us since its the first time leaving the USA. Thank you so much for the love service and accommodation.
Bodde her 4 netter i mai 2024
Svar fra E. Cordero Guest Satisfaction Lead den 24. mai 2024
Dear Mark A,Thank you for your wonderful review regarding your stay at the Grand Palladium Bavaro Suites Resort & Spa. We are delighted to hear that your first vacation outside the USA was amazing and that you appreciated our service and accommodation. Your kind words mean a lot to us.We look forward to welcoming you again in the future.Sincerely,

10/10 – Utmerket

Tomiyko

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The propert was beautiful, staff was extremely professional & helpful. Did have a room change. 1st toom was old & outdated was not clean. The staff upgraded me a premium room, it was really nice & clean.
Bodde her 5 netter i mai 2024
Svar fra D. Cruz Hospitality Advisor den 24. mai 2024
Dear tomiyko,We sincerely thank you for taking the time to share your experience at Grand Palladium Bávaro Suites Resort & Spa. We are pleased to know that you found our property beautiful and that our staff was professional and helpful.We are sorry that your first room did not meet your expectations in terms of cleanliness and modernity. We are glad to know that once your dissatisfaction was reported, we were able to resolve the situation quickly and provide you with a premium room that you found pleasant and clean.Your feedback is invaluable to us as it allows us to identify areas for improvement and ensure that all our guests enjoy a high-quality experience from the first moment. We hope to have the opportunity to welcome you again and provide you with an impeccable stay from the beginning.Sincerely,D. CruzHospitality Advisor

10/10 – Utmerket

Melanie

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 5 netter i mai 2024
Svar fra E. Cordero Guest Satisfaction Lead den 23. mai 2024
Estimada Melanie, Agradecemos sinceramente la calificación perfecta y los amables comentarios sobre su estancia en el Grand Palladium Bavaro Suites Resort & Spa. Nos complace saber que su experiencia fue satisfactoria y que disfrutó de su tiempo con nosotros.La satisfacción de nuestros huéspedes es nuestra máxima prioridad, y esperamos poder recibirle nuevamente en el futuro para seguir brindándole excelentes experiencias.Atentamente,E. CorderoGuest Satisfaction Lead

10/10 – Utmerket

rosaliz

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Ya había ido en otras ocasiones pero en esta ocasión fue todo excepcional!
Bodde her 2 netter i mai 2024
Svar fra E. Cordero Guest Satisfaction Lead den 22. mai 2024
Estimada rosaliz,Agradecemos sinceramente sus amables palabras y el tiempo dedicado a compartir su experiencia en el Grand Palladium Bavaro Suites Resort & Spa.Es un verdadero placer saber que, como huésped recurrente, encontró su última estancia excepcional. Nuestro objetivo es ofrecer siempre un servicio de alta calidad y crear recuerdos memorables para nuestros huéspedes, y nos alegra saber que logramos cumplir con sus expectativas en esta ocasión.Esperamos tener el honor de recibirles nuevamente y continuar ofreciendo experiencias inolvidables.Atentamente,

6/10 – Grei

Katrine

Reiste med en gruppe
I liked that the pool and beach were in close walking proximity. But some of the staff was rude, when we asked for more covers they told us to stop calling. But others were very kind and friendly. The bugs made the food inedible due to the open buffet having open surroundings.
Bodde her 4 netter i mai 2024
Svar fra E. Cordero Guest Satisfaction Lead den 22. mai 2024
Dear Katrine,We appreciate your feedback regarding your recent stay at Grand Palladium Bavaro Suites Resort & Spa. Thank you for highlighting the convenient proximity of the pool and beach.We are deeply concerned to hear about your experience with some of our staff members. Providing courteous and professional service is a priority for us, and we apologize for the instances where this standard was not met. Rest assured, we will address this issue internally to ensure better service in the future.Regarding the open buffet, we regret that the presence of bugs affected your dining experience. We strive to maintain a high level of hygiene and will review our measures to enhance the dining environment for our guests.Your comments are invaluable for our continuous improvement. We hope to have the opportunity to welcome you back and provide a more satisfying experience.Sincerely,

10/10 – Utmerket

noelia

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024
Svar fra E. Cordero Guest Satisfaction Lead den 23. mai 2024
Estimada Noelia,Agradecemos sinceramente la calificación perfecta y los amables comentarios sobre su estancia en el Grand Palladium Bavaro Suites Resort & Spa. Nos complace saber que su experiencia fue satisfactoria y que disfrutó de su tiempo con nosotros.La satisfacción de nuestros huéspedes es nuestra máxima prioridad, y esperamos poder recibirle nuevamente en el futuro para seguir brindándole excelentes experiencias.Atentamente,

10/10 – Utmerket

Tedra Lynn og Morrow

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Service provided by the staff was amazing! Some went above and beyond, made us feel like family.
Bodde her 5 netter i mai 2024
Svar fra E. Cordero Guest Satisfaction Lead den 22. mai 2024
Dear Tedra Lynn,We are truly delighted to receive your wonderful feedback regarding your recent stay at Grand Palladium Bavaro Suites Resort & Spa.It is heartening to know that our staff's service made your experience exceptional and that some team members went above and beyond to make you feel like family. Providing a warm and welcoming atmosphere is a top priority for us, and your kind words serve as great motivation for our team.We look forward to the pleasure of welcoming you back and continuing to offer memorable experiences.Sincerely,

4/10 – Dårlig

Orlando

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Staff is no good i stayed 4 nights 1st night asked for a simple control to the tv i called 5x they said they would send someone & never did. Staff at eating areas were the worst especially the girls that seat you they have the worst attitudes ever. & the food was horrible nothing at all was good !!!
Bodde her 3 netter i mai 2024
Svar fra E. Cordero Guest Satisfaction Lead den 21. mai 2024
Dear Orlando,Thank you for sharing your feedback regarding your recent stay at the Grand Palladium Bavaro Suites Resort & Spa. We sincerely apologize for the inconveniences you experienced, particularly with the lack of responsiveness from our staff and the service in the dining areas. Additionally, we are sorry to hear that the food did not meet your expectations.Please be assured that we take your comments seriously and will address these issues with our team to improve our services.Sincerely,

2/10 – Forferdelig

Kevin

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024
Svar fra E. Cordero Guest Satisfaction Lead den 22. mai 2024
Dear Kevin,We appreciate you taking the time to share your feedback regarding your recent stay at Grand Palladium Bavaro Suites Resort & Spa.We regret to learn that your experience did not meet your expectations. Our goal is to provide an exceptional stay for all our guests, and we apologize for any shortcomings you encountered. Your comments are crucial for us to improve our services and ensure a better experience for future guests.Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide a stay that better reflects our high standards.Sincerely,

4/10 – Dårlig

Tara Zaneta og far Rockaway

Reiste med familie og små barn
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
The customer service was very poor!! The front desk and hostess at the buffet was not friendly
Bodde her 3 netter i mai 2024
Svar fra E. Cordero Guest Satisfaction Lead den 21. mai 2024
Dear Tara Zaneta,Thank you for sharing your feedback regarding your recent stay at our Grand Palladium Bavaro Suites Resort & Spa. We are disappointed to learn of your experience with our customer service, particularly with the front desk and buffet hostess.Please accept our sincere apologies for any shortcomings you encountered during your stay. Rest assured, we take your comments seriously and will address them with our team to ensure that necessary improvements are made.We appreciate your valuable feedback as it helps us to identify areas where we can enhance our guest experience. Should your travels bring you back to the area, we hope for the opportunity to welcome you again and provide you with the exceptional service you deserve.Best regards,

2/10 – Forferdelig

Osbelis

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
All the services are lousy, terrible customer service, they force to buy the travel club membership if you don’t accept, they make your stay a nightmare. Don’t give you reservations for the restaurants, lack transportation inside of the hotel, if you need help with anything they don’t take care of you at all, food and beverages are low quality. All the services, rooms and what they offer in their website are a fraud. It is the worst hotel that I have visited. I don’t recommend thia resort.
Bodde her 3 netter i mai 2024
Svar fra E. Cordero Guest Satisfaction Lead den 20. mai 2024
Dear Osbelis,Thank you for taking the time to share your feedback on Expedia regarding your recent stay at the Grand Palladium Bavaro Suites Resort & Spa. We are deeply sorry to hear about your disappointing experience and the challenges you encountered during your stay.Please accept our sincerest apologies for any inconvenience caused by the issues with our services, customer service, and restaurant reservations. We understand the importance of providing a seamless and enjoyable experience for all our guests, and we regret that we fell short of meeting your expectations in this regard.Your concerns regarding the travel club membership, transportation, and assistance have been duly noted, and we will address them with our team to ensure improvements are made.We truly value your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to welcome you back in the future to provide you with the exceptional experience that we strive to deliver.Kind regards,

10/10 – Utmerket

Jason

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
This is the second time visiting the property and will continue to stay here they have so many dinner options and the staff is great we stayed at the TRS side this week what a great time
Bodde her 8 netter i mai 2024
Svar fra E. Cordero Guest Satisfaction Lead den 20. mai 2024
Dear Jason,Thank you for taking the time to share your positive experience with us following your recent stay at our Grand Palladium Bavaro Suites Resort & Spa. We are delighted to hear that you chose to return to our property for a second time and that you had such an enjoyable stay.It is wonderful to know that you appreciated the variety of dinner options available to you during your stay. We strive to offer our guests a diverse selection of dining experiences to ensure that there is something to suit every taste.We are also thrilled to hear that you found our staff to be great. Providing excellent service is a top priority for us, and we are delighted that our team members contributed to making your stay memorable.We are delighted to learn that you stayed on the TRS side this time and had a great time. We hope to have the pleasure of welcoming you back for many more enjoyable stays in the future.Best regards,

2/10 – Forferdelig

Sandra

Reiste med familie og små barn, Reiste med familie
Likte ikke: Overnattingsstedets bygg og tilstand
Tuve muchas quejas y bunca pudieron resolverlas. Lo único bueno es el personal de transportes y la señorita dolores que intentó ayudarme como pudo. En el check in el que me atendió dijo que me había conseguido un upgrade cuando realmente dolores fue la que me lo consiguió desde antes. Lamentablemente ese upgrade no sirvió porque eramls 4 habitaciones y 2 eran de parejas pero nos dieron camas separadas sin poder juntarlas. Además mis suegros de 90 años estuvieron en habitacion en 2do piso cuando ellos no pueden subir. Mi tv falló todos los días. Mi telefono nunca funcionó haata la última noche que vinieron a reparla pero pese a mis quejas de lo demás nunca lo arreglaron:. La tina de mis padres no funcionó. El aire acondicionado sonaba fuertísimo y la ducha tenia el ducto dañado roto y lastimaba los pies. Puse mi queja y nadie nos ayudaba
Bodde her 5 netter i mai 2024
Svar fra E. Cordero Guest Satisfaction Lead den 20. mai 2024
Estimada Sandra,Agradecemos sinceramente por compartir su experiencia con nosotros después de su reciente estancia en nuestro Grand Palladium Bavaro Suites Resort & Spa. Lamentamos profundamente los inconvenientes que experimentó durante su estancia.Valoramos sus amables palabras sobre el excelente servicio brindado por nuestro personal de transporte y la señorita Dolores. Sus elogios serán compartidos con ellos para reconocer sus esfuerzos.Nos disculpamos por cualquier confusión con respecto al upgrade y la asignación de habitaciones. Sus comentarios han sido tomados en cuenta y revisaremos nuestros procedimientos para garantizar una mejor comunicación con nuestros huéspedes en el futuro.Lamentamos cualquier inconveniente causado por los problemas con la televisión, el teléfono, la bañera, el aire acondicionado y la ducha en su habitación. Tenga la seguridad de que sus preocupaciones han sido enviadas a nuestros equipos de mantenimiento y limpieza para su pronta atención.Agradecemos que haya compartido estos asuntos con nosotros y esperamos tener la oportunidad de darle la bienvenida nuevamente para una estancia más placentera en el futuro.Atentamente,

10/10 – Utmerket

yumawil

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved everything, food staff, clean, attention, it's amazing and it's price just makes it all better! Less the 500 weekend all inclusive during may last minute.
Bodde her 2 netter i mai 2024
Svar fra E. Cordero Guest Satisfaction Lead den 20. mai 2024
Dear yumawil,Thank you for sharing your wonderful feedback following your recent stay at our Grand Palladium Bavaro Suites Resort & Spa. We are thrilled to hear that you loved everything about your experience with us.It brings us immense joy to know that you enjoyed the food, the cleanliness of our resort, and the attention provided by our staff. Providing exceptional service and maintaining high standards of cleanliness are top priorities for us, and we are delighted that we were able to meet your expectations in these areas.We are also pleased to hear that you found our resort to be amazing and that you appreciated the value for money it offers. We strive to provide our guests with an outstanding all-inclusive experience at a competitive price point, and we are delighted that you found this to be the case during your stay.Thank you once again for your kind words, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,

8/10 – Bra

Samantha

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i mai 2024
Svar fra E. Cordero Guest Satisfaction Lead den 21. mai 2024
Dear Samantha,Thank you for taking the time to leave a review of your recent stay at the Grand Palladium Bavaro Suites Resort & Spa. We are pleased to hear that you had an overall enjoyable experience.Your feedback is valuable to us as we continuously strive to improve our services and facilities. If you have any specific suggestions or areas where you feel we could enhance our guest experience, please do not hesitate to share them with us.We hope to have the opportunity to welcome you back in the future for another memorable stay.Warm regards,

4/10 – Dårlig

Merangeli

Reiste med familie
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The check in process was flawless, Natalia Herrera provided an exceptional service. However, Edwin the concierge, didn’t provided all the information regarding the “special breakfast” that he would take us. He did not specified that the breakfast was to take a Palladium Travel Club orientation. We were informed of the orientation once he took us to the travel club. The orientation took more than 2 hours even when we specified that we are not interested, we just wanted to enjoy our vacations. They kept insisting and we had to keep saying that we were not interested. That was an awful experience, because the concierge never specified to us that he was going to take us to an orientation of the travel club. If he had specified that we wouldn’t accept the “special breakfast”. We lost 1/2 vacation day due to that inconvenience. Also, we had a romance suite and the bathroom shower floor was dirty, there were bugs in the bathroom. We reported that the coffee maker was not working and they never replaced it. The room door doesn't work properly, we had issues every day trying to open it. It seems like the door has something that keep t locked. There are cats at the breakfast and dinner buffet, La Cathedral. Food quality and diversity is average.
Bodde her 3 netter i mai 2024
Svar fra E. Cordero Guest Satisfaction Lead den 20. mai 2024
Dear Merangeli,Thank you for sharing your feedback regarding your recent stay at our Grand Palladium Bavaro Suites Resort & Spa. We appreciate your kind words about the flawless check-in process and the exceptional service provided by Natalia Herrera.We apologize for any inconvenience caused by the lack of clarity regarding the "special breakfast" and the Palladium Travel Club orientation. Your comments regarding the concierge, Edwin, have been noted, and we will address this matter internally to ensure better communication with our guests in the future.We sincerely apologize for the cleanliness and maintenance issues you encountered in your romance suite. Please rest assured that your concerns have been forwarded to our housekeeping and maintenance teams for immediate action.We regret any inconvenience caused by the malfunctioning coffee maker and the issues with the room door. Your feedback will be used to improve our services and facilities for the benefit of our future guests.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,

2/10 – Forferdelig

LINDSAY B

Reiste med partner
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Check in was delayed over an hour bc our room wasn’t ready. We were appointed a “concierge “ person while we had to wait, who is ultimately someone who will try to push you into a timeshare like breakfast the next day. Just say no! Even though they really don’t give you that choice in the beginning!!When we checked into our room is was dirty, dusty and out dated. The jacuzzi tub was rusty and had green sludge coming from the ports. Dusty dirty light switches, dirty soap holder, dirty floor, open half empty water bottle in our fridge, fridge did not work, tv didn’t work, room felt hot and bed felt moist. We immediately both felt sinus issues after checking in. All of the rooms beside us were updated beside ours. I reached out to change rooms, it took over 24 hrs to hear back and the only option was a room change the night before we left (we were leaving at 0900am) that just didn’t make sense! We asked for our broken fridge to be restocked twice-and nothing!!! Due to late check in on their behalf, we could not make a dinner reservation, they would not accommodate us, so we had the buffet which is sub par at most. The beach was absolutely beautiful and the staff is very friendly. If you do decide to stay, make your dinner reservations as soon as you check in. There are limited reservations and you will not want to be confined to the buffet your whole stay. Overall, this was a huge waste of money, I wanted to make my husbands Birthday special and that just didn’t happen.
Bodde her 3 netter i mai 2024
Svar fra E. Cordero Guest Satisfaction Lead den 20. mai 2024
Dear LINDSAY B,Thank you for sharing your feedback regarding your recent experience at our Grand Palladium Bavaro Suites Resort & Spa. We sincerely apologize for the inconveniences you encountered during your stay.It is disappointing to hear about the delays during the check-in process and the condition of your room upon arrival. Please rest assured that we take your concerns seriously and will address them with our team to prevent similar issues from occurring in the future.We apologize for any discomfort caused by the cleanliness and maintenance issues you experienced in your room. This does not reflect the high standards we strive to uphold. Your comments will be shared with our housekeeping and maintenance teams for immediate attention.We regret any miscommunication regarding the concierge service and dinner reservations. Our aim is to enhance the guest experience, and we apologize if this was not conveyed effectively.We are pleased to hear that you enjoyed the beautiful beach and found our staff to be friendly. However, it is disheartening to learn that your overall experience fell short of your expectations, especially on such a special occasion as your husband's birthday.Please accept our sincerest apologies for failing to meet your expectations. We value your feedback and will use it constructively to improve our services and facilities for the benefit of our future guests.Warm regards,

2/10 – Forferdelig

George Perez

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 4 netter i mai 2024
Svar fra E. Cordero Guest Satisfaction Lead den 20. mai 2024
Estimado George Perez,Agradecemos que se haya tomado el tiempo para compartir sus comentarios sobre su reciente estancia en nuestro Grand Palladium Bavaro Suites Resort & Spa. Lamentamos sinceramente que su experiencia no haya cumplido con sus expectativas y que nos haya otorgado una calificación de 1 sobre 5.Nos entristece escuchar que su estancia no fue satisfactoria. Valoramos sus comentarios y los tomamos muy en serio, ya que nos ayudan a identificar áreas en las que podemos mejorar y brindar una experiencia excepcional a nuestros huéspedes.Esperamos tener la oportunidad de recibirlo nuevamente en el futuro y demostrarle que podemos ofrecerle una experiencia mucho más satisfactoria.Atentamente,

8/10 – Bra

Chariel

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Our room was excellent. Good service. Recommend this resort.
Bodde her 3 netter i mai 2024
Svar fra E. Cordero Guest Satisfaction Lead den 20. mai 2024
Dear Chariel,Thank you for taking the time to share your experience with us following your recent stay at our Grand Palladium Bavaro Suites Resort & Spa. We are delighted to hear that you found your room to be excellent and that you received good service during your stay.It is wonderful to know that you would recommend our resort. Providing exceptional service and ensuring our guests have a comfortable stay are our top priorities, and we are pleased that we were able to meet your expectations.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,

10/10 – Utmerket

Christina Alexandra og Grand Junction

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
This place was amazing ! I went with a group of 13 people and we absolutely loved it . The only thing I would change is the staff’s attitude. Some of the workers where plain rude while other where nice and friendly and very helpful! I would say other then that it’s a 10/10 it’s beautiful and a short distance to the beach
Bodde her 6 netter i mai 2024
Svar fra E. Cordero Guest Satisfaction Lead den 21. mai 2024
Dear Christina Alexandra,Thank you for taking the time to share your feedback with us. We are delighted to hear that you and your group enjoyed your stay at our Grand Palladium Bavaro Suites Resort & Spa. Your positive comments about the beauty of our resort and its proximity to the beach are greatly appreciated.We are, however, sorry to learn about your experience with some members of our staff. Please be assured that we take your feedback seriously and will address this matter internally to ensure that all our guests receive the high standard of service they deserve.Once again, thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Best regards,

4/10 – Dårlig

Jasmine

Likte: Renhold og overnattingsstedets bygg og tilstand
Property itself is beautiful. The ocean water is blue and gorgeous. Beaches are cleaned as much as possible. Pools are well kept. The rooms are as advertised and cleaned. One beer option but many good drink options. Prepare to tip for better service. Many options for food but they are mediocre at best. Majority of restaurants are some sort of buffet style even if they advertise them as sit downs. The app sometimes worked when making reservations and if you call to make a reservation it’s a 50/50 chance whether they help you make one. The rooms are very humid but there is nothing you can do about that since that was the weather (we went in May during raining season). What made the resort experience horrible was the travel club members. The minute you check in, they ask to do a welcome breakfast and are very insistent about purchasing a hotel package. We were forced into accepting and the next day they are knocking on your door. They emphasize you can leave whenever; however they trap you. They forced us to sit with them during breakfast which was not pleasant. My fiancé attempted to organize a romantic beachside dinner to propose and he was redirected to the travel club members who were demanding he buy a hotel package or pay cash (which was weird) in order to organize the dinner so he refused. If we would have known this resort forces hotel packages/timeshare presentations we would have not chosen it.
Svar fra E. Cordero Guest Satisfaction Lead den 21. mai 2024
Dear Jasmine,Thank you for taking the time to share your feedback regarding your recent stay at the Grand Palladium Bavaro Suites Resort & Spa. While we are glad to hear that you found the property itself beautiful and enjoyed the amenities such as the pools and the cleanliness of the beaches, we regret to learn about the challenges you encountered during your visit.We appreciate your detailed comments about your experience with our dining options, reservation process, and the humidity in the rooms. Your feedback is invaluable as it allows us to identify areas for improvement and take necessary actions to enhance the overall guest experience.Regarding your concerns about the travel club members, please accept our apologies for any inconvenience caused. We take your feedback seriously and will address this issue with our team to ensure that our guests feel comfortable and not pressured during their stay.Once again, thank you for sharing your thoughts with us. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.Best regards,

10/10 – Utmerket

Ilsamar

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Me encanto todo
Bodde her 4 netter i mai 2024
Svar fra E. Cordero Guest Satisfaction Lead den 20. mai 2024
Estimado Ilsamar,Agradecemos sinceramente por tomarse el tiempo para compartir su opinión sobre su reciente estancia en nuestro Grand Palladium Bavaro Suites Resort & Spa. Nos complace enormemente saber que todo en su experiencia con nosotros fue de su agrado.Es un gran honor para nosotros recibir comentarios tan positivos, y nos alegra saber que disfrutó de su estancia en general. Nuestro objetivo es proporcionar a todos nuestros huéspedes una experiencia excepcional y nos complace saber que cumplimos con sus expectativas.Esperamos tener el placer de darle la bienvenida nuevamente en el futuro para otra estancia maravillosa.Saludos cordiales,

6/10 – Grei

Olga

Reiste med familie
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
La atención del personal. No me gustó Muchos gatos en los bufes.
Bodde her 3 netter i mai 2024
Svar fra Lola den 19. mai 2024
Muchas gracias por contactarnos y darnos sus opiniones las cuales compartiremos con nuestro personal enhorabuena. Con respecto al buffet, agracemos su opinion la cual nos ayudara a mejorar

8/10 – Bra

Sabine

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
We return because of our relationship with William at the Palace pool and my husband speakes spanish so I feel I have an unfair advantage to give a proper review.
Bodde her 9 netter i mai 2024
Svar fra E. Cordero Guest Satisfaction Lead den 20. mai 2024
Dear Sabine,Thank you for taking the time to share your feedback regarding your recent stay at our Grand Palladium Bavaro Suites Resort & Spa. We are delighted to hear that you chose to return to our resort and that your decision was influenced by the positive relationship you have developed with William at the Palace pool. We truly value the relationships we build with our guests, and we are thrilled that William's exceptional service contributed to your overall experience. We appreciate your husband's ability to communicate in Spanish and understand that it can enhance your interaction with our team members.It is our goal to provide all of our guests with an exceptional and memorable stay, and we are pleased that you found our resort to meet your expectations. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,

6/10 – Grei

Jesus Bautista

Reiste med familie og små barn, Reiste med familie, Reiste med en gruppe
Likte: Renhold og overnattingsstedets bygg og tilstand
Las habitaciones y las piscinas, el servicio de habitación, minibar muy buen servicio. Pero los demás servicios me gustan más cuando es. Temporada baja, en los restaurantes de banquete el servicio es lento en los tres turnos.
Bodde her 2 netter i mai 2024
Svar fra E. Cordero Guest Satisfaction Lead den 17. mai 2024
Estimado Jesus Bautista,Gracias por compartir su opinión sobre su reciente estancia en el Grand Palladium Bavaro Suites Resort & Spa. Nos complace saber que disfrutaron de nuestras habitaciones, piscinas y del servicio de habitación y minibar.Lamentamos que el servicio en los restaurantes de banquete no haya cumplido con sus expectativas durante los tres turnos, especialmente en temporada alta. Apreciamos su honestidad y tomaremos en cuenta sus comentarios para mejorar la eficiencia y calidad de nuestro servicio en estas áreas.Esperamos tener la oportunidad de recibirles nuevamente en el futuro y ofrecerles una experiencia más satisfactoria.Atentamente,

10/10 – Utmerket

Justin

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I liked the buffet and the pool very nice. Dinner reservations were a bit complicated too bad I couldn’t reserve for a restaurant y really wanted to go.
Bodde her 6 netter i mai 2024
Svar fra E. Cordero Guest Satisfaction Lead den 17. mai 2024
Dear Justin,Thank you for your recent review on Expedia. We are pleased to hear that you enjoyed our buffet and found the pool to be very nice. We regret that the dinner reservation process was complicated and that you were unable to secure a reservation at the restaurant you wished to visit. Your feedback is valuable to us, and we will work on improving our reservation system to enhance our guests' experience.We look forward to welcoming you back in the future.Best regards,

8/10 – Bra

Shakira

Likte: Personale og service og overnattingsstedets bygg og tilstand
Good
Bodde her 5 netter i mai 2024
Svar fra E. Cordero Guest Satisfaction Lead den 16. mai 2024
Estimada Shakira,Agradecemos sinceramente su comentario sobre su reciente estancia en nuestro hotel Grand Palladium Bavaro Suites Resort & Spa. Nos complace saber que tuvo una experiencia positiva con nosotros. Si hay algo en lo que podamos mejorar para asegurarnos de que su próxima visita sea aún más satisfactoria, no dude en hacérnoslo saber. Esperamos tener el placer de darle la bienvenida nuevamente en el futuro.Atentamente,

4/10 – Dårlig

Yelina

Reiste med partner
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Hello, I hope this message finds you well. I wanted to provide feedback regarding my recent stay at your hotel. Unfortunately, I encountered several issues during my time there. The refrigerator in my room was not working properly. Additionally, the ceiling vent was quite noisy, and there was a leak in the jacuzzi. This leak resulted in a slippery floor, causing me to fall in the bathroom due to the excess water. Furthermore, I was disappointed by the long wait I had to endure in the lobby while requesting a room change. The supervisor I interacted with was also quite rude, which added to my discomfort. Debby finally assisted me fast. Lastly, I found the quality of the food provided during my stay to be below my expectations. I believe that addressing these issues will significantly improve the experience for future guests. I appreciate your attention to this matter and look forward to hearing back from you regarding FD the resolution of these issues. Thank you for your time and assistance. Warm regards, Yelina
Bodde her 3 netter i mai 2024
Svar fra E. Cordero Guest Satisfaction Lead den 16. mai 2024
Dear Yelina,Thank you for taking the time to share your feedback following your recent stay at Grand Palladium Bávaro Suites Resort & Spa on Expedia.We sincerely apologize for the inconveniences you experienced during your stay. Your feedback is invaluable to us as we continuously strive to improve our guest experience.We regret to hear about the issues with the refrigerator, noisy ceiling vent, and leak in the jacuzzi in your room. Your safety and comfort are our top priorities, and we will address these maintenance concerns promptly to prevent any future occurrences.We are also sorry to hear about the delay and any inconvenience you faced while requesting a room change. Rest assured, we will review our procedures to ensure a more efficient process in the future.It is disappointing to learn that the quality of the food did not meet your expectations. Please know that we take your comments seriously, and we will work with our culinary team to enhance the dining experience for our guests.We are glad to hear that Debby was able to assist you promptly. We will ensure that she receives recognition for her exceptional service.Thank you once again for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Warm regards,

8/10 – Bra

JoHanna

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The resort was great…I like that you have access to all 3 resorts so there is always something to do and eating options. Right on the beach which was amazing! Will definitely be back!
Bodde her 7 netter i mai 2024
Svar fra E. Cordero Guest Satisfaction Lead den 15. mai 2024
Dear JoHanna,Thank you for taking the time to share your feedback following your recent stay at Grand Palladium Bavaro Suites Resort & Spa. We are delighted to hear that you enjoyed your time with us and found the resort to be a great experience.We are glad that you appreciated our convenient access to all three resorts, providing you with a variety of activities and dining options. It's wonderful to hear that you enjoyed our beachfront location, which we agree is truly amazing.We appreciate your kind words and look forward to welcoming you back for another memorable stay in the future.Warm regards,

4/10 – Dårlig

Yomaida

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 5 netter i mai 2024
Svar fra E. Cordero Guest Satisfaction Lead den 16. mai 2024
Estimada Yomaida,Gracias por tomarse el tiempo para compartir sus comentarios sobre su reciente estancia en el Grand Palladium Bávaro Suites Resort & Spa en Expedia.Lamentamos sinceramente que su experiencia no haya cumplido con sus expectativas. Sus comentarios son de gran importancia para nosotros mientras trabajamos continuamente para mejorar la experiencia de nuestros huéspedes.Apreciamos su puntuación y esperamos tener la oportunidad de recibirle nuevamente en el futuro para brindarle una experiencia mejorada.Atentamente,

10/10 – Utmerket

Rahul

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Customer service was great.
Bodde her 5 netter i mai 2024
Svar fra E. Cordero Guest Satisfaction Lead den 15. mai 2024
Dear Rahul,Thank you for taking the time to share your feedback following your recent stay at Grand Palladium Bavaro Suites Resort & Spa. We are delighted to hear that you found our customer service to be great.Providing exceptional service to our guests is our top priority, and we are pleased that we were able to meet your expectations. Your kind words are truly appreciated, and they serve as motivation for our team to continue delivering outstanding hospitality to all our guests.We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,

10/10 – Utmerket

Karelinne

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excelente servicio
Bodde her 4 netter i april 2024
Svar fra E. Cordero Guest Satisfaction Lead den 15. mai 2024
Estimado/a Karelinne,Agradecemos sinceramente sus amables palabras y por tomarse el tiempo para compartir su experiencia en el Grand Palladium Bavaro Suites Resort & Spa. Nos complace saber que disfrutaron de un servicio excelente durante su estadía con nosotros.Brindar un servicio excepcional a nuestros huéspedes es nuestra prioridad principal, y nos llena de alegría saber que hemos logrado cumplir con sus expectativas. Sus comentarios positivos son muy valorados y nos motivan a seguir esforzándonos para ofrecer experiencias memorables a todos nuestros huéspedes.Esperamos tener el honor de darles la bienvenida nuevamente en un futuro próximo y continuar siendo parte de sus experiencias vacacionales.Saludos cordiales,

8/10 – Bra

Salvador Miguel Muzi

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Best all inclusive resort I stayed at
Bodde her 4 netter i mai 2024
Svar fra E. Cordero Guest Satisfaction Lead den 14. mai 2024
Dear Salvador Miguel Muzi,Thank you for taking the time to share your feedback on your recent stay at Grand Palladium Bavaro Suites Resort & Spa. We are thrilled to hear that you had a wonderful experience with us and that we were able to provide you with the best all-inclusive resort stay.Your kind words are greatly appreciated, and we are delighted to know that you enjoyed your time at our resort. We strive to provide our guests with exceptional service and unforgettable experiences, and it is rewarding to hear that we succeeded in meeting your expectations.We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards,

10/10 – Utmerket

Luz og Comerio

Likte: Renhold og personale og service
Bodde her 4 netter i mai 2024
Svar fra E. Cordero Guest Satisfaction Lead den 15. mai 2024
Estimada Luz,Apreciamos sinceramente su opinión sobre su reciente estancia en el Grand Palladium Bavaro Suites Resort & Spa. Nos complace saber que su experiencia fue excelente y que nos calificó con la máxima puntuación.Su satisfacción es nuestra mayor recompensa, y nos enorgullece saber que cumplimos con sus expectativas durante su tiempo con nosotros. Esperamos tener el placer de darle la bienvenida nuevamente en el futuro y continuar siendo parte de sus experiencias vacacionales.Saludos cordiales,

10/10 – Utmerket

Fabricio

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Recommendable. Our stay at Grand Palladiumm was excellent. I highly recommend the theme restaurants, Indian, Spanish and Oriental. The beach is very beautiful, the facilities in general are very well maintained. As a point of improvement, apart from the very good things, I can mention the lack of interior lighting in the bathroom and the delay in serving drinks at the buffets, which obviously happens to all guests.
Bodde her 7 netter i april 2024
Svar fra E. Cordero Guest Satisfaction Lead den 14. mai 2024
Dear Fabricio,Thank you for taking the time to share your feedback following your recent stay at the Grand Palladium Bávaro Suites Resort & Spa.We are delighted to hear that you had an excellent experience with us and that you found our resort recommendable. It's wonderful to know that you enjoyed our theme restaurants, including the Indian, Spanish, and Oriental options, as well as the beauty of our beach and the overall well-maintained facilities.We appreciate your constructive feedback regarding the lack of interior lighting in the bathroom and the delay in serving drinks at the buffets. Please rest assured that your comments have been noted, and we will address these areas for improvement with our team to enhance the experience for all our guests.Once again, we thank you for choosing to stay with us and for recommending our resort. We look forward to welcoming you back in the future for another memorable stay.Best regards,

10/10 – Utmerket

Jamier

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It’s huge and lots of great activities on the resort.
Bodde her 5 netter i mai 2024
Svar fra E. Cordero Guest Satisfaction Lead den 13. mai 2024
Dear Jamier,Thank you for sharing your positive feedback with us. We are delighted to hear that you enjoyed your stay at our resort and appreciated the variety of activities available. We strive to provide a memorable experience for all our guests, and we are thrilled that you found our resort to be accommodating to your preferences. Your satisfaction is our utmost priority, and we look forward to welcoming you back for another enjoyable stay in the future.Warm regards,

10/10 – Utmerket

Aniuska

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Realmente volvería a ir y el grupo de animación de primera Mauro y sus chicas el cabaret y la comida genial
Svar fra E. Cordero Guest Satisfaction Lead den 13. mai 2024
Estimada Aniuska,Nos complace saber que su experiencia en el Grand Palladium Bavaro Suites Resort & Spa fue tan positiva y que estaría dispuesta a volver. Transmitiremos sus amables palabras al equipo de animación, especialmente a Mauro y al talentoso grupo del Chic Cabaret, así como a nuestro equipo culinario. Nos esforzamos por ofrecer una experiencia excepcional en todas las áreas de nuestro resort, y su satisfacción es nuestra mayor recompensa. Esperamos tener el placer de recibirle nuevamente en el futuro y continuar superando sus expectativas.Atentamente,

10/10 – Utmerket

Yaritza

Reiste med familie og små barn, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Muy buena
Svar fra E. Cordero Guest Satisfaction Lead den 13. mai 2024
Estimada Yaritza,Agradecemos sinceramente sus amables palabras y nos complace saber que su experiencia en el Grand Palladium Bavaro Suites Resort & Spa fue excelente. Siempre nos esforzamos por brindar el mejor servicio posible para garantizar una estadía inolvidable para nuestros huéspedes. Esperamos tener el placer de recibirle nuevamente en un futuro próximo y continuar superando sus expectativas.Atentamente,

8/10 – Bra

Ramon

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Would definitely recommend great value for the price only complaint I had was the availability of trolley at night I had to wait about 30 minutes for transportation from one side of hotel to other other than that my family and I had a great time
Bodde her 4 netter i mai 2024
Svar fra D. Cruz Hospitality Advisor den 12. mai 2024
Dear Ramón, We truly appreciate your taking the time to write a review on the Grand Palladium Bávaro Suites Resort & Spa.We truly appreciate your feedback regarding your stay since it is never our intention to have anyone leave the hotel feeling anything other than completely satisfied. Rest assured that your feedback is extremely valuable to us and has been shared with our management team as we are always looking for ways to enhance our guest’s experience.In short, thank you for your trust and hope that despite the issues you comment, you were able to create a nice memory of your vacation.Kind regards,D. CruzHospitality Advisor

8/10 – Bra

Marianna og Brooklyn

Reiste med familie
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 6 netter i mai 2024
Svar fra D. Cruz Hospitality Advisor den 11. mai 2024
Dear Marianna,Thank you for choosing us.We appreciate the time you've taken to review our property. It's an honor to know that your overall experience was satisfactory.We look forward to your next visit to your vacation paradise in Punta Cana.Regards,D. CruzHospitality Advisor

10/10 – Utmerket

Jorge

Likte: Fasiliteter
La gestiones rápidas
Bodde her 4 netter i april 2024
Svar fra E. Cordero Guest Satisfaction Lead den 10. mai 2024
Estimado Jorge,Agradecemos sinceramente sus amables palabras y su calificación perfecta. Nos complace enormemente saber que su experiencia en el Grand Palladium Bavaro Suites Resort & Spa fue satisfactoria y que encontró nuestras gestiones rápidas y eficientes.Nuestro objetivo es brindar un servicio de alta calidad que supere las expectativas de nuestros huéspedes, y nos alegra saber que logramos cumplir con este objetivo durante su estadía.Esperamos tener el privilegio de recibirlo nuevamente en el futuro para ofrecerle otra experiencia inolvidable en nuestro resort.Saludos cordiales,