Dear Mr. Eric.Thanks for sharing the information with us.I shared that I am very interested in knowing what made you leave this post to make sure it is corrected as soon as possible.In advance I offer you an apology for the failure on our part that you have experienced and I put myself at your service hoping that you will give us the opportunity to come to Hotel Buenaventura again and change your perception.Sim more for the moment I say goodbye to you.

Dear Mrs Kim:We are very happy to have had the pleasure of having the presence of you and your beautiful family, we know that your rating was not 5 stars but believe us that for your next visit we will meet your expectations and we will also give an extra so that you spend the best vacations in this your Hotel Buenaventura Gran and Great Moments.Please do not forget to visit our consumer restaurants, also enjoy our Kids club with your children and it is also worth mentioning that we have our Shakti Spa.To be honest:Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

Dear Mrs Brionna:We appreciate the opportunity you give us by giving us your impressions, these comments are what encourage us to continue providing the service that you and your family deserve.Thank you once again for your comments, we are at your service.With pleasure.Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

Estimado Sr Flores: Nos alegra bastante el haber tenido el placer de contar con la presencia de usted y su hermosa familia, sabemos que su calificación no fue de 5 estrellas pero creanos que para su próxima visita cumpliremos con sus expectativas y ademas daremos un extra para que usted pase las mejores vacaciones en este su Hotel Buenaventura Gran and Great Moments. Por favor no olvide visitar nuestros restaurantes de consumo, disfrutar tambien con sus hijos de nuestro Kids club y ademas cabe mencionar que tenemos nuestro Spa Shakti.Sinceramente: Lic. Yadira GarciaGERENTE GENERAL Hotel Buenaventura Grand and Great Moments

Dear guest:We appreciate your comments. It is an honor for us to know that you and your family really enjoyed the facilities and the service of the staff.We will continue to count on your preference and have the opportunity to be the setting for your next vacation.Sincerely,Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

Good afternoon, dear Mr, TrevorWe are so glad you took the time to leave a review about your stay at Buenaventura Grand Hotel and Great Moments. Thank you so much for your three out of five stars for us it is important to know the areas we can improve. Kind regards, Lic. Yadira GarcíaGeneral ManagerBuenaventura Grand Hotel and Great Moments

Good afternoon, dear Guest ShayanWe are so glad you took the time to leave a review about your stay at Buenaventura Grand Hotel and Great Moments. Thank you so much for your four out of five stars review, is really important for us to know if we can improve our service so we can provide a better experience next time you visit us.Be sure we will work on improving on our overall experience so we can remain on being your choice. at Puerto Vallarta. Kind regards, Lic. Yadira GarcíaGeneral ManagerBuenaventura Grand Hotel and Great Moments

Good afternoon, dear GuestWe are so glad you took the time to leave a review about your stay at Buenaventura Grand Hotel and Great Moments. Thank you so much for your four out of five stars review, is really important for us to know if we can improve our service so we can provide a better experience next time you visit us.Kind regards, Lic. Yadira GarcíaGeneral ManagerBuenaventura Grand Hotel and Great Moments

Good afternoon, dear Mrs. LucyWe are so glad you took the time to leave a review about your stay at Buenaventura Grand Hotel and Great Moments. Thank you so much for your comment, we do appreciate when our guests share the oportunity areas we have at our hotel, please be sure that we will work on the aspects that you mention so your stay can be more pleasent next time you visit us. Kind regards, Lic. Yadira GarcíaGeneral ManagerBuenaventura Grand Hotel and Great Moments

Good afternoon, dear family García-FloresWe are so glad you took the time to leave a review about your stay at Buenaventura Grand Hotel and Great Moments. Thank you so much for mentioning the staff members that did your vacations more special, please be sure that they will get a special recognition for doing such an amazing job, specially Fausto, Rodolfo and Carlos, It is important for us to know every detail about our guests experience and we are so happy that you enjoyed a lot of aspects from our service from our staff attentions to our food. We can not wait to host you again, see you again super soon. Kind regards, Lic. Yadira GarcíaGeneral ManagerBuenaventura Grand Hotel and Great Moments

Good afternoon, dear GuestWe are so glad you took the time to leave a review about your stay at Buenaventura Grand Hotel and Great Moments. It is important for us to know every detail about our guests experience and we are so happy that you enjoyed a lot of aspects from our service from our staff attentions to our food. We can not wait to host you again, see you again super soon. Kind regards, Lic. Yadira GarcíaGeneral ManagerBuenaventura Grand Hotel and Great Moments

Dear Guest:Thank you very much for choosing us as your first vacation option. First of all, as general manager of the Buenaventura Grand and Great Moments Hotel, I am very sorry to know that your rating was not the best for us. We promise that we will be in constant training with our staff so that these actions are not repeated and that you can also enjoy an excellent vacation stay on your next vacation. I really appreciate your time to let us know your experience, since for us the opinion of all our guests is of the utmost importance.We hope to have your honorable presence again for your next vacation in the company of your loved ones.Sincerely:Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

Dear guest:We are very happy to have had the pleasure of having the presence of you and your beautiful family, we know that your rating was not 5 stars but believe us that for your next visit we will meet your expectations and we will also give an extra so that you spend the best vacations in this your Hotel Buenaventura Gran and Great Moments.Please do not forget to visit our consumer restaurants, also enjoy our Kids club with your children and it is also worth mentioning that we have our Shakti Spa.Sincerely:Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

Estimado Huésped: Estamos muy felices de que su estadía con nosotros haya sido totalmente placentera; lo invitamos a que vuelva pronto con nosotros. Al mismo tiempo nos alegra saber que disfrutó de la variedad de alimentos que nuestros 3 diferentes restaurantes ofrecen para usted y toda la familia, tratando de diario mostrar una faceta diferente de la gastronomía mexicana e internacional a través de nuestras comidas temáticas por Estados de la República Mexicana y países del mundo. Con mucho gusto.Lic. Yadira GarciaGERENTE GENERAL Hotel Buenaventura Grand and Great Moments

Dear Guest:On behalf of the Buenaventura Grand & Great Moments hotel, we are proud to know that we were able to meet all your expectations for a perfect vacation, in addition to feeling honored to have had the opportunity to be your resort on these vacations.We appreciate you giving us your positive comments about our facilities and staff.It is a real pleasure to hear that our efforts to faithfully represent the warmth and Mexican culture paid off and made your stay a memorable one. On the other hand, it will be a pleasure to share your warm words with our culinary team, we are sure that they will find great motivation in knowing that their diligent efforts to satisfy them paid off.We hope to become your favorite destination in Puerto Vallarta. Please, do not hesitate to contact us by this means when you decide to return; It will be a pleasure to assist you!Sincerely,Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

Dear guest:We appreciate your comments. It is an honor for us to know that you and your family really enjoyed the facilities and the service of the staff. We will share this comment with our staff and we are sure that it will serve as motivation, since we are committed to always providing the best service to our guests.We will reinforce the areas of opportunity that you mention, we ask you to give us the opportunity to serve you as you deserve.Cordially,Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

Estimado Huésped:Estamos muy contentos y satisfechos de haber cubierto sus expectativas, por favor no dude en visitarnos nuevamente para descubrir cada una de las atenciones que tendremos preparadas. Lo invitamos también a conocer nuevamente cada una de nuestras comidas y cenas temáticas que nos transportan a recorrer la gastronomía mexicana e internacional a través de nuestros 3 restaurantes. Así como nuestro acceso exclusivo de playa donde podrá disfrutar de una refrescante bebida frente a las bellas playas del pacífico mexicano.Agradecemos el tiempo que se ha tomado para hacernos llegar sus comentarios; para todos los que colaboramos en el Hotel Buenaventura Grand and Great Moments estos comentarios son muy valiosos y nos alientan a seguir atendiéndole como usted y su familia se merecen.Muchas gracias.Lic. Yadira GarciaGERENTE GENERAL Hotel Buenaventura Grand and Great Moments

Good morning, dear Mrs, EsperanzaWe are so glad you took the time to leave a review about your stay at Buenaventura Grand Hotel and Great Moments. Thank you so much for your five out of five score, it is also important for us to know when we are doing a remarkable job. And also thank you for mentioning the staff and their service and actitud as a remarkable part of your stay.Kind regards, Lic. Yadira GarcíaGeneral ManagerBuenaventura Grand Hotel and Great Moments

Good afternoon, dear Mrs. LorenWe are so glad you took the time to leave a review about your stay at Buenaventura Grand Hotel and Great Moments. Thank you so much for your feedback a three out of five stars review means that we do need to put more effort into some areas of our service. Please be sure that we will improve in general next time that you visit us. Kind regards, Lic. Yadira GarcíaGeneral ManagerBuenaventura Grand Hotel and Great Moments

Good afternoon, dear Mrs. IngridWe are so glad you took the time to leave a review about your stay at Buenaventura Grand Hotel and Great Moments. Thank you so much for your positive feedback please be sure that we will keep on going with the good work, and adding even more Mexican and American dishes so you can enjoy even more. Kind regards, Lic. Yadira GarcíaGeneral ManagerBuenaventura Grand Hotel and Great Moments

Good afternoon, dear Mr, SebastienWe are so glad you took the time to leave a review about your stay at Buenaventura Grand Hotel and Great Moments. Thank you so much for your five out of five score, it is also important for us to know when we are doing a remarkable job. Kind regards, Lic. Yadira GarcíaGeneral ManagerBuenaventura Grand Hotel and Great Moments

Dear Guest:First of all, as General Manager of the Buenaventura Grand and Great Moments Hotel I want to thank you for the time you took to share your comments with us and from the heart of the entire work team we regret not having met your expectations; We sincerely apologize and assure you that we are working to improve. Since your experience does not represent our work philosophy. Since at the Buenaventura Grand and Great Moments Hotel, the most important thing is service and ensuring that we offer an extraordinary experience to our guests through our all-inclusive family concept.Sincerely:Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

Dear Mrs Lidia:At Buenaventura Grand and great moments Hotel we are attentive to your needs; We appreciate your valuable comments as each one of them encourages us to continue providing the service and attention that you and your family deserve to fully enjoy your vacation. It is a pleasure for us to serve you; we hope to return soon.With pleasure.Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

Dear Mr Gilberto:We appreciate the opportunity you give us by giving us your impressions, these comments are what encourage us to continue providing the service that you and your family deserve.Thank you once again for your comments, we are at your service.With pleasure.Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

Dear guest:We are very happy to have had the pleasure of having the presence of you and your beautiful family, we know that your rating was not 5 stars but believe us that for your next visit we will meet your expectations and we will also give an extra so that you spend the best vacations in this your Hotel Buenaventura Gran and Great Moments.Please do not forget to visit our consumer restaurants, also enjoy our Kids club with your children and it is also worth mentioning that we have our Shakti Spa.To be honest:Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

Estimada Sra Gabriela: Nos alegra bastante el haber tenido el placer de contar con la presencia de usted y su hermosa familia, sabemos que su calificación no fue de 5 estrellas pero creanos que para su próxima visita cumpliremos con sus expectativas y ademas daremos un extra para que usted pase las mejores vacaciones en este su Hotel Buenaventura Gran and Great Moments. Por favor no olvide visitar nuestros restaurantes de consumo, disfrutar tambien con sus hijos de nuestro Kids club y ademas cabe mencionar que tenemos nuestro Spa Shakti.Sinceramente: Lic. Yadira GarciaGERENTE GENERAL Hotel Buenaventura Grand and Great Moments

Good afternoon, dear Mr, RobertWe are so glad you took the time to leave a review about your stay at Buenaventura Grand Hotel and Great Moments. Thank you so much for your detailed comment about several aspects of our service, is very important for us to know our guests experience to know where we are doing a good job and where we can improve. Kind regards, Lic. Yadira GarcíaGeneral ManagerBuenaventura Grand Hotel and Great Moments

Dear Mr Jhon:We appreciate the opportunity you give us by giving us your impressions, these comments are what encourage us to continue providing the service that you and your family deserve.Thank you once again for your comments, we are at your service.With pleasure.Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

Buenas tardes, estimada Srita. AnaNos complace mucho saber que se tomó el tiempo para regalarnos un comentario a cerca de su estancia en Buenaventura Grand Hotel and Great Moments. Gracias por compartirnos su calificación es importante para nosotros saber en que aspectos podemos mejorar para proporcionar una mejor experiencia la proxima vez que nos visite. Saludos cordiales, Lic. Yadira Garcia Gerente GeneralBuenanventura Grand Hotel and Great Moments.

Good afternoon, dear Mr, DavidWe are so glad you took the time to leave a review about your stay at Buenaventura Grand Hotel and Great Moments. Thank you so much for your observation about water and juice containers, we will keep that in mind so we can maybe integrate them in our service.But i am sure that our waiters are more than happy to provide those beverages as many times as you need. Kind regards, Lic. Yadira GarcíaGeneral ManagerBuenaventura Grand Hotel and Great Moments

Good afternoon, dear Mrs. LindaWe are so glad you took the time to leave a review about your stay at Buenaventura Grand Hotel and Great Moments. Thank you so much for mentioning your feedback about our stay, it is important for us to know when we are doing a good job.Kind regards, Lic. Yadira GarcíaGeneral ManagerBuenaventura Grand Hotel and Great Moments

Good afternoon, dear Mrs. NatalieWe are so glad to hear that you took the time to write a comment about your stay at Buenaventura Grand Hotel and Great Moments. Thank you so much for your score of four out of five, that means that our service is good but we can still improve. It is important for us to know when our guests had a good time, and also to know where we can improve our service in this ocasion that would be our pool service hours please be sure that we will look at it and make some adjustments. Kind regards, Lic. Yadira Garcia General ManagerBuenaventura Grand Hotel and Great Moments.

Good afternoon, dear Mrs. AndreaWe are so glad to hear that you took the time to write a comment about your stay at Buenaventura Grand Hotel and Great Moments. Thank you so much for your score of four out of five, that means that our service is good but we can still improve. It is important for us to know when our guests had a good time, thank you so much for letting us know that we will wait to host you during your next stay at Puerto Vallarta. Kind regards, Lic. Yadira Garcia General ManagerBuenaventura Grand Hotel and Great Moments.

Dear Keith:On behalf of all the collaborators dedicated to serving with passion and commitment at Buenaventura Grand and Great Moments Hotel, we thank you for choosing us for your vacation stay; It is a pleasure for us to be able to serve you, to have been your host and to fulfill your expectations of quality and service and to have given you an extraordinary travel experience.Thank you for your 5-star evaluation that encourages us to continue working on continuous improvement to continue providing the best service that you and your family deserve.We hope to see you back soon, thank you for your preference.Sincerely:Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

Dear Mrs Milena:We appreciate the opportunity you give us by giving us your impressions, these comments are what encourage us to continue providing the service that you and your family deserve.Thank you once again for your comments, we are at your service.With pleasure.Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

Dear guest:At Buenaventura Grand and great moments Hotel we are attentive to your needs; We appreciate your valuable comments as each one of them encourages us to continue providing the service and attention that you and your family deserve to fully enjoy your vacation. It is a pleasure for us to serve you; we hope to return soon.With pleasure.Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

Dear Guest:Your suggestions and recommendations are always welcome, and help us to serve you better. I ask you once again to apologize for your bad experience and please give us the opportunity to serve you again to show you with our work and continuous learning, that your experience was something exceptional, compared to the incredible service that we try to offer each of the people who worked in this hotel.Sincerely:Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

Dear Mr Lauro:We are extremely proud of your rating and such positive comments, as they encourage us to continue providing the best services with quality and warmth. Month it is a pleasure to read these opinions since for us and all our staff it is a great motivation. Please do not hesitate to contact us for your next visit to Puerto Vallarta, we will be very happy to have you back.Sincerely,Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

Dear Mrs Sandra:We are very happy to have had the pleasure of having the presence of you and your beautiful family, we know that your rating was not 5 stars but believe us that for your next visit we will meet your expectations and we will also give an extra so that you spend the best vacations in this your Hotel Buenaventura Gran and Great Moments.Please do not forget to visit our consumer restaurants, also enjoy our Kids club with your children and it is also worth mentioning that we have our Shakti Spa.To be honest:Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

Dear guest:We are very happy to have had the pleasure of having the presence of you and your beautiful family, we know that your rating was not 5 stars but believe us that for your next visit we will meet your expectations and we will also give an extra so that you spend the best vacations in this your Hotel Buenaventura Gran and Great Moments.Please do not forget to visit our consumer restaurants, also enjoy our Kids club with your children and it is also worth mentioning that we have our Shakti Spa.Sincerely:Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

Dear Mihai:We are very happy to have had the pleasure of having the presence of you and your beautiful family, we know that your rating was not 5 stars but believe us that for your next visit we will meet your expectations and we will also give an extra so that you spend the best vacations in this your Hotel Buenaventura Gran and Great Moments.Please do not forget to visit our consumer restaurants, also enjoy our Kids club with your children and it is also worth mentioning that we have our Shakti Spa.To be honest:Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

Dear guest:We appreciate your comments. It is an honor for us to know that you and your family really enjoyed the facilities and the service of the staff.We will continue to count on your preference and have the opportunity to be the setting for your next vacation.Sincerely,Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

Good afternoon, dear Mrs. KathrynWe are so glad you took the time to leave a review about your stay at Buenaventura Grand Hotel and Great Moments. It is important for us to know our guests experience in our hotel, thank you for the 4 out of five stars review that means we have a good service but we can still improve in some areas.Kind regards, Lic. Yadira GarcíaGeneral ManagerBuenaventura Grand Hotel and Great Moments

Dear Mr Arturo:On behalf of the Buenaventura Grand & Great Moments hotel, we are proud to know that we were able to meet all your expectations for a perfect vacation, in addition to feeling honored to have had the opportunity to be your resort on these vacations.We appreciate you giving us your positive comments about our facilities and staff.It is a real pleasure to hear that our efforts to faithfully represent the warmth and Mexican culture paid off and made your stay a memorable one. On the other hand, it will be a pleasure to share your warm words with our culinary team, we are sure that they will find great motivation in knowing that their diligent efforts to satisfy them paid off.We hope to become your favorite destination in Puerto Vallarta. Please, do not hesitate to contact us by this means when you decide to return; It will be a pleasure to assist you!Sincerely,Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

Estimado Sr Roberto: Nos sentimos sumamente orgullosos por su calificación y comentarios tan positivos, ya que nos alientan a seguir dando el mejor de los servicios con calidad y calidez. Mes es un placer leer estas opiniones ya que para nosotros y todo nuestro staff es una gran motivación. Por favor no dude en contactarnos para su siguiente visita a Puerto Vallarta, estaremos muy felices de tenerlo de vuelta. Atentamente,Lic. Yadira GarciaGERENTE GENERAL Hotel Buenaventura Grand and Great Moments

Dear Mrs Elizabeth:We appreciate your comments. It is an honor for us to know that you and your family really enjoyed the facilities and the service of the staff.We will continue to count on your preference and have the opportunity to be the setting for your next vacation.Sincerely,Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

Dear Mr Jesse:We are extremely proud of your rating and such positive comments, as they encourage us to continue providing the best services with quality and warmth. Month it is a pleasure to read these opinions since for us and all our staff it is a great motivation. Please do not hesitate to contact us for your next visit to Puerto Vallarta, we will be very happy to have you back.Sincerely,Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

Dear Mr Sergio:Thank you for choosing Hotel Buenaventura Grand & Great Moments for your vacations, we are sorry to hear that you had a very bad experience with us and we take this opportunity to apologize for the service failures you experienced during your stay. We will be happy to investigate your report. It is a pleasure to serve you and we appreciate that you have brought this to our attention to help you.SincerelyLic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

Dear Mr Frank:For all of us who collaborate at the Buenaventura Grand and Great Moments Hotel, your evaluation is very valuable and encourages us to continue serving you as you and your family deserve.However, we would have liked to have fully met your expectations. For this reason, your comments will be channeled to the corresponding areas for follow-up, since we are committed to always providing the best service to our guests.SincerelyLic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments