Hoteller i Puerto de la Cruz

"Disappointed – Poor Infection Control and Lack of Maintenance We were excited about our stay, and the first day was lovely. The location is amazing, right by the beach, and the buffet dinner was very good. Unfortunately, things changed quickly. On the second night, our youngest child became very ill. I went to the reception and mentioned I suspected food poisoning, but was told there was a norovirus outbreak at the hotel. Several guests had already reported symptoms. We were simply advised to wash our hands more often. I asked what measures the hotel was taking, and they said hand sanitizer was available in the restaurants. However, later that day at the snack bar, there was no soap or sanitizer anywhere, and no signage or warnings about the virus were visible around the hotel. That evening, my husband also got sick. The next day, I spoke with reception again and was told the outbreak had started two days before we checked in. Why were we not informed at check-in? Most of our holiday ended up being spent in the room, with half our group sick, and the rest of us trying to manage. Going to the buffet, knowing about the risk of infection, was uncomfortable. We skipped our final dinner at the hotel and bought food from Mercadona instead. In terms of cleanliness and maintenance, the hotel also has room for improvement. It’s a beautiful resort overall, but it feels worn and in need of some care. Our room had a lingering smell of old urin ocasionaly. Do they clean thoroughly?"