Dear Christophe, Thank you very much for your kind feedback.We are delighted to hear that the cleanliness of our rooms met your expectations and that you were fully satisfied with the condition of our hotel. The positive feedback on the service provided by our team warms our hearts, as we strive to deliver the best possible experience to all our guests. Furthermore, it is a joy to know that the amenities in your room contributed to a comfortable and memorable stay. At Occidental Praha, our guests' satisfaction is paramount, and your review serves as encouragement for us to continue enhancing our services. We look forward to the opportunity to welcome you back and ensure another splendid visit.We look forward to welcoming you back for another memorable experience.Best wishes,Roberto Mateos, General Manager

Dear Christopher,Thank you for your review.We have taken good note of your comments and are truly sorry you did not feel our service met your expectations; our team works daily to provide the best possible service so that our guests feel genuinely cared for.We are, nevertheless, pleased that you had an enjoyable stay with us.We hope to see you again in the future. Kind regards,Roberto Mateos, General Manager

Dear Guest,We appreciate that you took the time to share your experience with us.We are truly sorry to hear about the confusion regarding your room's amenities, and the disappointment you encountered with your dining experience. It's concerning to hear that the dishes did not meet your expectations, and we apologize for any dissatisfaction caused. Your feedback is incredibly valuable to us, as it highlights areas where we can improve.We are delighted, however, to learn that you found our staff to be friendly and helpful, and that you enjoyed our breakfast selection. Our team takes great pride in providing fresh, well-prepared meals to start the day right, and it pleases us to know that we succeeded in this regard during your stay.Thank you again; we hope that you will return. Best wishes,Roberto Mateos, General Manager

Dear Guest, Thank you very much for your kind feedback.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back for another memorable experience.Best wishes,Roberto Mateos, General Manager

Apreciada Clara,Nos complace saber que nuestro personal fue excepcionalmente amable y que pudimos atender su solicitud de cambio de habitación de manera eficiente. Agradecemos sus comentarios sobre las camas y la bañera; la satisfacción de nuestros huéspedes es nuestra prioridad, y aunque no mencionamos los detalles específicos de cada habitación en nuestra información general, tomamos muy en serio su retroalimentación para mantener la calidad de nuestras instalaciones.Quedamos a la espera de su pronto regreso. Un cordial saludo,Roberto Mateos, General Manager

Sehr geehrter Abdelhakim,herzlichen Dank für Ihre Bewertung.Über Ihr positives Feedback freuen wir uns sehr! Ihre Zufriedenheit ist für uns, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung.Es freut uns sehr, dass Sie wieder bei uns buchen würden. Bis zum nächsten Mal!Roberto Mateos, General Manager

Estimada Sra. Ana,Nos gustaría expresar nuestro agradecimiento por los comentarios que ha realizado sobre su reciente visita, puesto que nos ayudan a entender como nuestros huéspedes disfrutan de su estancia con nosotros.Nos alegra saber que disfrutó de la limpieza de la habitación, la comodidad y el excelente servicio que ofrecemos. Nos enorgullecemos de mantener altos estándares en todos estos aspectos para garantizar una estancia agradable para nuestros huéspedes.Gracias de nuevo por esta revisión reconfortante sobre su estancia con nosotros, esperamos su próxima visita muy pronto.Atentamente,Roberto Mateos, General Manager

Dear Willem, Thank you very much for your kind feedback.We are thrilled to hear that you found our hotel clean and your room spacious. Our team works hard to maintain a high standard of cleanliness and comfort for our guests, and we are glad that it met your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,Roberto Mateos, General Manager

Dear Guest,Thank you for your review.Thank you for your feedback on our car parking rates. We understand that additional fees can be inconvenient and do everything in our power to keep this price as low as possible and in line with that of nearby hotels with this service. Please keep in mind that this area is secure and monitored by our security staff. Alternatively, free parking is available outside the hotel, however, we cannot take any responsibility for vehicles parked there. We thank you for highlighting the high standards of our installations, being fully aware that this is of primary importance for our guests.We hope that we have the opportunity to see you again soon. Kind regards,Roberto Mateos, General Manager

Dear Marion,Thank you for your positive feedback.We are thrilled to hear that you found our room cleanliness and hotel condition to be exceptional. Our team works diligently to maintain a high standard of cleanliness and comfort for our guests. We appreciate your kind words and are glad that it contributed to a pleasant stay.However, we noticed that you were not completely satisfied with the service provided. We apologize for any inconvenience you may have experienced during your stay. Our staff is committed to providing excellent service, and we will continue to work on improving in this area to ensure all our guests have a memorable experience.We look forward to welcoming you back on a future occasion.Best regards,Roberto Mateos, General Manager

Chère Ines,Nous voulons vous remercier de ce résumé si positif de votre séjour que vous nous avez fait parvenir.Nous sommes heureux de lire que vous avez apprécié votre séjour, ainsi que la chambre que nous vous avons réservée et que vous l'ayez trouvée propre et confortable à tout moment.Nous vous remercions pour votre valorisation du service. Ceci a bien sûr été partagé avec toute l'équipe. C'est toujours une grande source de motivation pour notre personnel d'apprendre que nos hôtes apprécient la qualité du service.Nous serions ravis de vous recevoir une nouvelle fois très prochainement. Bien à vous,Roberto Mateos, General Manager

Caro Danilo, agradecemos o seu simpático comentário.Ficamos encantados com o seu feedback. É em busca da plena satisfação dos nossos hóspedes que damos o nosso melhor diariamente. Esperamos ter a oportunidade de o rever brevemente.Com os melhores cumprimentos,Roberto Mateos, General Manager

Dear Johnny, Thank you very much for your kind feedback.We are pleased that we were able to meet your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,Roberto Mateos, General Manager

Dear Kentaro,Thank you for your review.We are happy to hear that overall you had a pleasant stay.However, we are sorry that our location was not entirely what you were looking for. Our team members are always available with information and advice on the best way to reach your destination.We hope to welcome you back again soon. Best wishes,Roberto Mateos, General Manager

Dear Maggie,Thank you for your positive feedback.We are so glad to hear that you enjoyed your stay with us and appreciated the high standards we set ourselves. Your kind recommendation is very rewarding for our team.We look forward to welcoming you back on a future occasion.Best regards,Roberto Mateos, General Manager

Cher Bastien,Merci beaucoup pour le temps que vous avez consacré à partager vos impressions personnelles sur votre séjour au sein de notre hôtel Occidental Praha. Nous accueillons toujours de bon gré les commentaires de nos hôtes car ceux-ci nous permettent d'améliorer constamment les expériences que nous délivrons.Nous sommes heureux que vous ayez apprécié le confort de nos chambres.Nous vous prions de nous excuser pour le désagrément.Lors d'une prochaine visite, n'hésitez pas à demander une chambre plus au calme.Encore merci pour votre aimable appréciation sur notre hôtel, nous espérons vous avoir à nouveau bientôt parmi nous. CordialementRoberto Mateos, General Manager

Sehr geehrter Gast, wir bedanken uns für Ihre positive Bewertung unseres Hotels.Es freut uns, dass Sie insgesamt einen schönen Aufenthalt bei uns hatten.Wir bedanken uns für Ihren Hinweis zur Sauberkeit und werden hier in Zukunft ein besonderes Augenmerk darauf legen.Roberto Mateos, General Manager

Dear Wyn, Thank you very much for your kind feedback.Our dedicated team always aims to give the best experience to all our guests and it is rewarding for us that you appreciated the high standards we set ourselves.We look forward to welcoming you back for another memorable experience.Best wishes,Roberto Mateos, General Manager

Dear Guest, Thank you for sharing your opinion following your recent stay.We are sorry that your stay with us did not match your expectations.The comfort and satisfaction of our guests are of the utmost importance to us and we are sorry that you did not make us aware of any of your concerns during your stay, as we would have tried to find you a satisfactory and prompt solution.We look forward to welcoming you very soon.Best regards,Roberto Mateos, General Manager

Dear Guest, Thank you very much for your kind feedback.We are pleased that you enjoyed your stay and appreciated the high standards which we strive to uphold. A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,Roberto Mateos, General Manager