Hoteller nær Portlock Galleries at SoNo

«The staff Ms Rita is wonderful she is very kind and patient»

«Nothing worked properly, it had roaches and the elevator stop working after 2 hours of being there »

«The breakfast was excellent The parking was great »

«Great costumer service, staff were great, room was clean. »

« there was no hot breakfast available neither coffee or hot items like eggs. I want a refund for breakfast not being available. I I had to go get breakfast separately at a restaurant which made my available time limited before my meeting. »

«Everything is good. My only issue was that there was no hot water when I showered. It didn’t mention it or called the front desk as I checked in relatively late. I just dealt with it. Other than that it was fine »

«Love the hotel»

«It’s an older property as fast as HI’s go but still clean and comfortable. Even better, the staff were great! Bryan at the front desk is someone I remembered from a stay at the HGI in Chesapeake - top notch. Karen hosted breakfast and sang softly to the soundtrack. I had my headphones and YT music but didn’t need them. People make the difference and this team rocked it! Don’t hesitate at all to stay at this one »

«The parking was parking. The breakfast was frozen food. The room bathroom was wreckless; rust, mold, peeling wall paper, peeling tub, there was ants, mattress uncomfortable. The pool water you couldn't see the bottom and pumps were not on. We will not be staying here in the future. »

«Breakfast is always on spot , I chose Tru for this reason as well. I have stayed several times already and no complain or whatsoever. Hopefully there will be microwave in the rooms or at least in the lobby for guests to use.»

«The jets in the hot tub werent workonh»

«i loved my stay »

«The moment we pulled up we were greeted with the the most friendly vallet attendant. The front desk staff was very pleasant and helpful as well as we were not sure where to park the car at first but one phone call to the front desk aa she noticed us parked and assured us we were in the right spot. The check-in was easy. We were given our keycards and we went up to our room on the 7th floor. The rooms was very clean and spacious. I always like to look around the room before unpacking. I did ...

«Wonderful!»

«The staff were great and did very well with what they had. We were in a two bedroom king suite. The had been smoked in at some point and the smell was still present. The furniture had a lot of wear and tear and look like it should be in a fraternity house. The fitted sheets or mattress pad did not fit the bed and the corners constantly came detached. Also, one of the toilets would continuously run until the tank lid was taken off and the valve was manually shut. This property has a lot of wear ...

«A/C was great»