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Anmeldelser av Sheraton Grand Mirage Resort, Port Douglas

5 out of 5
Sheraton Grand Mirage Resort, Port Douglas
Port Douglas Road, Port Douglas, QLD

Anmeldelser

8,8

Utmerket

Rangering på 10 − Utmerket. 489 av totalt 846 anmeldelser." "
Rangering på 8 − Bra. 217 av totalt 846 anmeldelser." "
Rangering på 6 − Grei. 86 av totalt 846 anmeldelser." "
Rangering på 4 − Dårlig. 38 av totalt 846 anmeldelser." "
Rangering på 2 − Forferdelig. 16 av totalt 846 anmeldelser." "

9,0/10

Renhold

8,8/10

Personale og service

8,6/10

Fasiliteter

8,8/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Ann-Cathrin R

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i november 2018

2/10 – Forferdelig

Verifisert reisende

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Inexperienced staff, bad service, poor meals...
We stayed 14 nights in this hotel. This hotel is not a 5 star hotel. More like 4 star. Old fashion, very inexperienced staff (mainly backpackers employed who doesn’t really care). Poor breakfast with few choices. Very poor lunch. Very few sun beds and we had to “fight” for beds every day. Beautiful beach, but ocean is full of crocodiles and not possible to swim here. Will never come back.
Bodde her 14 netter i september 2018

10/10 – Utmerket

Leonard

Likte: Renhold og personale og service
Bodde her 3 netter i april 2024

10/10 – Utmerket

Kaitlyn og Tamborine

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Stunning must stay resort in Port Douglas. Luxurious and spacious we were able to completely unwind and truly relax.
Bodde her 3 netter i mai 2024

10/10 – Utmerket

Trevor

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excellent for families with a range of food options.
Bodde her 4 netter i april 2024

10/10 – Utmerket

Tugce

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Stunning property extremely clean and well maintained. My kids had a blast in the pool and we enjoyed the restaurants at the hotel. Staff were super friendly and attentive. We will visit again
Bodde her 5 netter i april 2024

10/10 – Utmerket

Waleed

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff are amazing. Special thanks to Brandon who offered to take our luggage to our room with his golf cart without even asking him. Food was amazing, lots of variety. Would’ve been nice if there was another pool table to minimise waiting time. AC was noisy a bit in our room, but not to the extent that I should’ve given less than 5 stars.
Bodde her 2 netter i april 2024

10/10 – Utmerket

Ross

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Wonderful pools, grounds and staff.
Bodde her 4 netter i april 2024

10/10 – Utmerket

Jacqueline og WARWICK

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Fabulous resort, great location, but you can’t walk into town. A bit exclusive, and all the better for that. Rooms well appointed with bath/shower, Wi-Fi etc. Amazingly NO gym- you have to get a taxi to the country club across the road. The USP for us was access directly to 4 mile beach, except when the tide is up and of course you can’t swim in the sea! Over the 5 nights we ate twice in town, and 3 times at the fusion beach bar in resort…the dining room was too smart, and the casual dining room was EMPtY. Great little coffee shop in lobby for a light breakfast. You have to use SR coaches to get in and out of town which adds the the costs, but they are fine and take you to the airport too. Pools and facilities wonderful and they are cleaning all the time!
Bodde her 5 netter i april 2024

8/10 – Bra

Richard og Durham

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i februar 2024

10/10 – Utmerket

Larysa

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything was perfect. . 10/10
Bodde her 6 netter i mars 2024

6/10 – Grei

Courtney

Likte: Personale og service
Likte ikke: Renhold
Bodde her 2 netter i mars 2024

10/10 – Utmerket

Michael

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Short two night stay
Excellent friendly staff. Clean room good bedding
Bodde her 2 netter i februar 2024

10/10 – Utmerket

Cassandra

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We loved our stay at the Sheraton
Bodde her 2 netter i februar 2024

10/10 – Utmerket

Suzanne

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved the beautiful pools surrounding the property.
Bodde her 9 netter i januar 2024

6/10 – Grei

Rina

Reiste med partner
Likte: Renhold og personale og service
No many options for eating.
Bodde her 2 netter i februar 2024

10/10 – Utmerket

Sydney

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i januar 2024

10/10 – Utmerket

Beau

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff, pool, everything beautiful
Bodde her 7 netter i januar 2024

4/10 – Dårlig

Mirza

Reiste med familie
Likte ikke: Renhold og personale og service
High hopes which was not met. Not even close.
The Hotel is nice and grand, however multiple small annoyances drive the score down. A lot of the management staff are not helpful and rude. The place is overall run down. During our stay we were impacted by no water for over 7 x days. Whilst this is not caused by hotel, they could have done more to assist with the stay and frustrations of not showering for 7 days. Also food menu needs to be updated as its same as it were 2 years ago. Have stayed here multiple times as has my family and hotel and staff + everything else as a holiday continues to trend downwards in experience rather than up. On p ositive, GM of hotel is nice and helpful.
Bodde her 10 netter i desember 2023

10/10 – Utmerket

Peter

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great experience for my family first time in Port Douglas.
Bodde her 4 netter i januar 2024

10/10 – Utmerket

Jessica

Bodde her 5 netter i desember 2023

10/10 – Utmerket

Badiha

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Overall a great experience. Many great facilities and very accommodating.
Bodde her 3 netter i desember 2023

2/10 – Forferdelig

Natasha

Reiste med familie
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i desember 2023

6/10 – Grei

Natasha

Reiste med familie
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Dissatisfied
It was quite old and given the price we paid to not have air conditioning or clean room was very disappointing
Bodde her 2 netter i desember 2023

10/10 – Utmerket

Sean

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We loved the breakfast buffet. Staff were helpful when required as well
Bodde her 6 netter i desember 2023

10/10 – Utmerket

Virgil

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Even during the cyclone the team were fantastic and tried their best to keep us informed and try to keep the facilities open. Extremely well done to all the staff.
Bodde her 5 netter i desember 2023

10/10 – Utmerket

Nestor

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Cyclone Jasper
Great holiday amazing pools/lagoon rooms were nice. We got out there just before the cyclone
Bodde her 1 natt i desember 2023

8/10 – Bra

Bindi

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The property is great. But they need to pay more attention to detail with the cleanliness of the rooms. Our bathroom vent was clocked with dust, the shower glass screen needed a good clean, one of the handles on the bathroom door was missing, there was something light brown looking dripping down the wall- ?fake tan maybe, there was mouldy coconut flakes outside our bedroom window from a prior guest that had not been cleaned. Besides the cleanliness of the room, the pool area was great with lots of chairs and umbrellas to choose from. The cocktails at the swim up bar were average- perhaps some more practice was needed by the bar staff. The breakfast was great. I’d happily come back
Bodde her 5 netter i november 2023

10/10 – Utmerket

Erin

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
My kids and I had a lovely stay at the Sheraton Port Douglas. If you have the opportunity while staying, hire a cabana by the pool. Preferably one with ladder access to the pool. It makes for a fun relaxing day.
Bodde her 3 netter i september 2023

10/10 – Utmerket

Nicole

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything was amazing! Can’t fault anything about our stay!
Bodde her 2 netter i november 2023

8/10 – Bra

Sonia Louise

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The pool was very clean and very peaceful , because so many to choose from not crowded at all.
Bodde her 5 netter i november 2023

8/10 – Bra

Peter

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved the pools
Bodde her 4 netter i november 2023

10/10 – Utmerket

Christina

Bodde her 5 netter i oktober 2023

8/10 – Bra

Andrew

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Large resort and great pool and beautiful gardens
Bodde her 7 netter i oktober 2023

10/10 – Utmerket

Laura

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great restaurants, large and clean pool - plenty of chairs around, friendly and helpful staff and high standard of cleanliness
Bodde her 6 netter i oktober 2023

10/10 – Utmerket

Warren

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Wow, wow. Bliss. Beautiful resort. The gardens are fabulous A dream come true. Large pool entry accomodation worth the money. Very friendly staff. Walk along Four Mile Beach delightful on appropriate tide
Bodde her 5 netter i oktober 2023

8/10 – Bra

Justine

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Beautifully situated with stunning walks available on Four Mile Beach at doorstep. My room was lovely however I did ask for a change of room as the first I was given had two issues: too close to wedding reception (noisy!) and the daybed and chairs needed reupholstering (grubby!) Also one more point - in room tech (TV and screen sharing) needs updating. Expected more for the $$ on those points
Bodde her 3 netter i oktober 2023

10/10 – Utmerket

Michael Adrian

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Pools were amazing and swim up bar Surrounding areas are so beautiful and tranquil Would definitely stay again
Bodde her 6 netter i oktober 2023

10/10 – Utmerket

luke

Bodde her 3 netter i oktober 2023

6/10 – Grei

Megan

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
This is our second time staying here. We stayed just before covid and again last week. The place looks amazing and facilities are great….. but the service is not 5 star and that’s what you’re paying for. Thumbs down for; 👎Check in - we arrived 17 minutes early, we were told to go away and come back on the dot and get your key, which meant lining up all over again. 👎Booked for 4 people only supplied items for 2 people 👎Ordered room service on 3 occasion and asked for a bucket of ice each time, only received it once 👎on checkin asked if we could get a late checkout, was told to ask the day before. 👎day before checkout asked if we could get a late checkout, was told to ask day off and they said they would leave a message and someone would get back to us 👎day of checkout no contact from anyone, so we tried asking for a late checkout …. Guess what didn’t hear from anyone. 👎Food and drinks from the pool area would go missing, turn up 45 mins later or not at all. 👎Food from pool area was cold by the time it got to us and the ice had melted in the drinks All in all Customer Service was terrible, which is in complete contrast to our previous stay. Such a shame as it’s such a lovely place to stay

10/10 – Utmerket

Scott

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Rooms were clean Spacious staff were friendly and helpful pools and pool area amazing
Bodde her 3 netter i september 2023

10/10 – Utmerket

Leslie

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Well designed and maintained property with extensive pools as a feature. Dining options varied but some not always available due to demand and pre-booked functions.Staff friendly and helpful. Noticeable noise from children during school vacations. Excellent golf course.
Bodde her 6 netter i september 2023

10/10 – Utmerket

Jennifer

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Overnight stay
We didn't stay long enough but we enjoyed our overnight stay.
Bodde her 1 natt i september 2023

10/10 – Utmerket

David Murray

Reiste med familie og små barn
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The big swimmable lagoons and pools
Bodde her 6 netter i september 2023

10/10 – Utmerket

Mark

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This was a great place to stay. The pools and spaces around and above the pools were amazing with lounges or couches everywhere. Family loved it with sandy pool beaches or rocks/decks to climb into the pool. Its a great place to relax and good food options just down the road. Recommend it you wont regret it
Bodde her 5 netter i september 2023

6/10 – Grei

Kurt

Reiste med partner
Likte: Renhold
Likte ikke: Personale og service
It didn't deliver value for the amount paid. Buffet breakfast often ran out of a particular dish, in other words they were slow to replenish. As for trying to get a barista made coffee - good luck!!, on one particular day after asking three times including as we sat down to breakfast (for 35mins) we never received our coffee order. Room service - any order under $75 incurred an $8 delivery charge. Really when you're paying $600 a night and $32 for a cheese platter you would think delivery is covered.
Bodde her 4 netter i september 2023

8/10 – Bra

rebecca

Likte: Personale og service og overnattingsstedets bygg og tilstand
Lovely clean and fresh hotel with beautiful amenities.
Bodde her 3 netter i september 2023

10/10 – Utmerket

MERRYN

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 6 netter i september 2023

10/10 – Utmerket

Malcolm

Reiste med familie og små barn
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great location close to beach and town, lots of swimming pools in the complex.
Bodde her 6 netter i september 2023

6/10 – Grei

Richard

Bodde her 1 natt i september 2023