Dear guest,We would like to thank you for your preference and for sharing your feedback.It is great to know that you enjoyed the location and the drinks. Nevertheless, we regret that the food offerings were not up to your expectations.We work hard to offer memorable vacation experience to all our guests, and you can be sure that your observations will be forwarded to the Management team.It will be truly a pleasure to host you in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for choosing to stay at The Reef 28 and for sharing your review.We are delighted to know by your score that you enjoyed your stay.We hope to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for choosing The Reef 28 to spend your vacations and for sharing your score.We are glad to know you enjoyed yours tay and we hope to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest, Thank you for taking the time to share a review about your experience at The Reef 28. We are delighted to know your overnight stay was amazing and that you enjoyed the all-inclusive package and our facilities. We look forward to welcoming you back. Kind regards, Lizeth Arratia Hospitality Manager

Dear guest, Thank you for sharing your positive score about your stay in our facilities. We hope to have the opportunity to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager

Dear guest, Thank you for choosing The Reef 28 as your vacation destination. We regret knowing by your score that your stay was not up to your expectations. We hope we can change your impression in the future. Kind regards, Lizeth Arratia Hospitality Manager

Dear guest, Thank you for sharing a feedback about your experience in our hotel. It is great to know you enjoyed the all-inclusive package and that you especially liked our rooftop. We will be delighted to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager

Dear guest,Thank you for choosing The Reef 28 as your vacation destination and for sharing your review.We are glad to know that you enjoyed the service provided by our staff as well as the cleanliness of your room.We hope to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your excellent rating about your stay at The Reef 28.It will be a pleasure to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for choosing The Reef 28 to spend your recent vacations and for sharing a review.It is great to know that you enjoyed your room cleanliness, the location and the breakfast buffet.We hope to welcome you back soon.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for choosing The Reef 28 to spend your vacations and for sharing your review.It is great to know that you enjoyed the hotel and the room.We appreciate you recommending us and we hope to host you again soon.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing a nice review about your stay in our facilitities.It is great to know that your birthday trip was the best and that you appreciated the spa.We hope to host you again soon.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,We would like to thank you for the time invested in sharing a review regarding your stay at The Reef 28.It is great to know you had a smooth check-in, and that you apreciated our rooftop, the music and location.We hope you give us the opportunity to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for choosing The Reef 28 as your vacation destination.We regret learn from your review that your stay was not up to your expectations.We hope we can change your impression in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your feedback with us. We are delighted to know that overall, your stay at our hotel was good and that Louis and Anel from the rooftop bar were the highlight of your visit. We appreciate your positive comments about our hotel with great amenities. We look forward to welcoming you back and providing an even better experience on your next visit.Best regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for choosing The Reef 28 as your vacation destination and for sharing your score.We are gald that you enjoyed overall your stay and we hope to host you again in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your excellent rating about your stay at The Reef 28.It will be a pleasure to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for choosing The Reef 28 as your vacation destination.We regret knowing by your score that your stay was not up to your expectations.We hope we can change your impression in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for taking the time to share your feedback regarding your recent visit to our hotel. We appreciate your comments and are pleased to hear that you enjoyed your experience overall.We are glad that you found our rooftop pool to be enjoyable, and that Sergio and Francisco provided you with attentive service during your time there. Furthermore, we are delighted that Alejandro at the lobby bar provided you with excellent service. We will pass along your compliments to all of them.We hope to have the pleasure of welcoming you back soon for another enjoyable stay.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your recent experience at The Reef 28. It is gratifying to know that Angelo, left a lasting impression on you with his exceptional friendliness and personalized attention. We will be sure to pass along your kind words to him. Additionally, we are pleased to hear that Marco, your server at The Reef Playacar, provided you with outstanding service that exceeded your expectations.Ensuring our guests' satisfaction is our top priority, and it brings us joy to hear that both contributed to making your stay memorable and enjoyable. Your recommendation means a lot to us, and we look forward to welcoming you back in the future for another wonderful experience.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for choosing The Reef 28 as your vacation destination and for sharing your review.We are glad to know that you aprpeciated the facilities, the food and the service of our staff.We hope to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your excellent score about your stay at The Reef 28.It will be a pleasure to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for taking the time to share your positive experience with us following your recent stay. We are delighted to know that Israel and Paco provided you with excellent service and made your stay memorable with their accommodating and helpful attitude.We are glad to hear that you enjoyed the rooftop pool and appreciated the option to visit our sister resorts. Your recommendation means a lot to us, and we are grateful for your kind words.We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your nice review about your stay at The Reef 28.Thank you for recommending us and we hope to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for choosing once again our property to spend your vacations. We sincerely apologize for any confusion or inconvenience you experienced upon arrival at our resort.We understand the frustration and disappointment of expecting an all-inclusive package, only to be informed otherwise upon arrival. We assure you that it was not our intention to mislead or inconvenience you in any way. We take allegations of scams very seriously and assure you that this is not representative of our resort's values or practices, and we can assure you that according to the information provided by Expedia, your reservation was made for European plan.We regret that your experience with us fell short of your expectations, especially considering this was your second year at our resort. We apologize for any inconvenience or disappointment this may have caused.We value your feedback and hope to have the opportunity to restore your trust in our resort in the future.Kind regards,Lizeth ArratiaHospitality Manager

Cher client,Nous vous remercions sincèrement d'avoir pris le temps de partager votre expérience. Nous sommes ravis d'apprendre que vous avez pleinement apprécié votre séjour parmi nous.Votre satisfaction est notre priorité absolue, et nous sommes heureux que notre terrasse sur le toit, notre décor avant-gardiste, nos restaurants de qualité, notre emplacement idéal près de la plage et des boutiques, ainsi que notre spa aient contribué à rendre votre séjour mémorable.Nous espérons avoir le plaisir de vous accueillir à nouveau dans un avenir proche.Cordialement,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for choosing The Reef 28 to spend your vacations and for sharing your review.It will be a pleasure to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your review about your stay at The Reef 28.We are glad that you have overall, a pleasant stay.We hope you give us the opportunity to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your experience with us following your recent stay at The Reef 28.We sincerely apologize for the inconvenience and disappointment you experienced due to the room discrepancy and the lack of communication from our team. We understand how unsettling and uncomfortable this must have been for you and your companions. We apologize for any inconvenience caused by the confusion and the various explanations provided regarding the room change.Please know that we take your feedback seriously, and we will address the communication issues with our team to ensure that such situations are handled more effectively in the future. We are glad to know that Expedia was able to assist you in obtaining a refund for the difference in room rates. We appreciate your patience and understanding throughout this process.We are pleased to hear that you enjoyed the food and the convenient location of our property.Once again, we apologize for any inconvenience caused during your stay. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for taking the time to share your feedback regarding your stay at The Reef 28. We apologize for any confusion or inconvenience you experienced regarding the all-inclusive package and the availability of certain menu items. Please rest assured that we will review our communication materials and ensure that they accurately reflect the inclusions and exclusions of our all-inclusive package. We understand the importance of clarity and transparency in our offerings and will take steps to prevent similar issues in the future.We apologize for any disappointment caused, and we appreciate your feedback as it helps us to improve our services and better meet the expectations of our guests.We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your feedback regarding your recent stay with us via Expedia. We sincerely apologize for the inconvenience and disappointment you experienced due to the room discrepancy. Ensuring that our guests receive the accommodations they reserved is a top priority, and we regret any inconvenience caused by the room assignment error.We understand your frustration and disappointment with the situation, and we apologize for any inconvenience it caused during your stay. Your comments regarding the misinformation provided regarding the room change and the impact on your schedule are noted. Please know that we take your feedback seriously and will address the issues with our team to prevent similar occurrences in the future.We are glad to hear that you found our hotel to be clean and that you appreciated the quality of service provided. We value your feedback and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your score about your stay at The Reef 28.It will be a pleasure to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for taking the time to provide feedback regarding your recent stay at our property. We appreciate your input as it helps us to continually improve our services.We apologize for any inconvenience you experienced due to the elevators going out a few times during your stay. Ensuring the smooth functioning of our facilities, including elevators, is of utmost importance to us, and we regret falling short of your expectations in this regard.Please rest assured that we take your feedback seriously, and we will address the issues with our maintenance team to prevent such occurrences in the future.We hope to have the opportunity to welcome you back for a more seamless experience in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for taking the time to share your experience at The Reef 28 through Expedia. We are pleased to know that you had an excellent overall stay with us.However, we regret that you were unable to stay in your deluxe master suite for the initial two nights of your visit. We appreciate your understanding and are glad to hear that the accommodations provided were satisfactory and contributed positively to your experience.We are grateful for your acknowledgment of our staff's friendliness and politeness. Providing exceptional service is paramount to us, and we will continue our efforts in this regard.Thank you once again for sharing your feedback and we hope to have the pleasure of welcoming you back for another enjoyable stay soon.Kindest regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your excellent rating about your stay at The Reef 28.It will be a pleasure to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for your detailed feedback regarding your recent stay at our The Reef 28. We are delighted to read that you found many aspects of your experience enjoyable, including the amenities such as the rooftop pool, restaurant offerings, and spa services. However, we sincerely apologize for any negative encounters you may have had with certain members of our staff. Providing exceptional service is paramount to us, and we will address your concerns with the rooftop team to ensure that all guests are treated with the utmost professionalism and respect at all times.Your positive remarks about the property's location and overall experience are invaluable to us, and we look forward to welcoming you back in the future for another memorable stay.Kindest regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for your preference and for sharing your review.We are glad to know that youo enjoyed the facilities, the food and the rooftop.We appreciate you recommending us and we look forward to welcoming you back.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your feedback following your recent visit to The Reef 28.We appreciate your kind words regarding our staff and their efforts to ensure your comfort throughout your stay.We apologize for any inconvenience caused by the noise disturbance stemming from nearby construction activities and the rooftop entertainment. While we are delighted to hear that you enjoyed the culinary offerings at our restaurant, we regret that the service did not meet your expectations in terms of speed. Rest assured, we are taking steps to improve our efficiency in this regard while maintaining the high standards of taste and presentation that you found satisfactory.We hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for taking the time to share your detailed feedback following your recent stay with us. We genuinely appreciate your insights as they allow us to identify areas for improvement and better meet the expectations of our guests.We are pleased to hear that you found our hotel's location convenient and enjoyed the spaciousness of your room.However, we regret to learn of the challenges you encountered with the service at our rooftop and restaurant. Please accept our sincerest apologies for any inconvenience caused by the unprofessionalism and slow service you experienced. Rest assured, we will be addressing these issues with our team members and implementing measures to ensure that such lapses in service are rectified promptly.Regarding the discrepancy with the billing for the tip, we take such matters seriously, and we assure you that we will investigate this issue thoroughly to ensure that it is addressed appropriately.Once again, we sincerely apologize for the shortcomings you experienced during your stay.We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience that reflects the high standards we strive to uphold.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing a review about your vacation experience at The Reef 28.We are delighted to know you left with such a positive impression of the service provided by our staff.We hope to have the opportunity to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,We sincerely appreciate you taking the time to share your feedback regarding your recent experience with us. We deeply regret any inconvenience caused by the noise disturbance from the ongoing construction and rooftop activities. Please accept our apologies for any disturbances you encountered, as ensuring a tranquil and comfortable environment for our guests is of utmost importance to us. We are also disappointed to hear about the issues you encountered with the condition of your room and the maintenance issues. Rest assured, we will take necessary measures to address these issues promptly and mitigate any future disturbances.We hope to have the opportunity to welcome you back for an improved experience in the near future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your experience at The Reef 28.It is great to know you enjoyed the night you stayed in our property.We hope to host you again in the future.Kindest regards,Lizeth ArratiaHospitality Manager

Estimado huésped,Muchas gracias por su preferencia y por compartir una reseña.Nos alegra saber que disfrutó de las instalaciones, así como de la ubicación.Esperamos nos brinde la oportunidad de recibirle nuevamente muy pronto.Saludos cordiales,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for choosing The Reef 28 as your vacation destination.We regret knowing by your score that your stay was not up to your expectations.We hope we can change your impression in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for choosing The Reef 28 as your vacation destination.We regret knowing by your score that your stay was not entirely up to your expectations.We hope we can change your impression in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for sharing your detailed review of your recent stay with us. We greatly appreciate your feedback and are delighted to read about the aspects of your experience that you found positive. We are proud of our team's professionalism and commitment to maintaining a high standard of service and we appreciate your recognition, especially to the cleaning staff.Regarding the all-inclusive package, we apologize for any confusion regarding the inclusivity of certain menu items. We will review our communication practices to ensure that our guests have a clear understanding of what is included. Additionally, we regret any inconvenience caused by unexpected fees at checkout and the intermittent issues with our internet, TV, and phone services. Please know that we are actively working to address these issues and prevent recurrence.Once again, thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for an even more enjoyable experience in the future.Kindest regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for taking the time to share your feedback regarding your recent stay at our property.We are glad that you found our property beautiful with a modern ambiance, and that you enjoyed the spaciousness and tranquility of your room, as well as the quality of the bed and the excellence of our all-inclusive dining options, particularly at the Mexican restaurant.We sincerely apologize for any inconvenience caused by the below-average service you experienced on the first night of your stay. We are committed to addressing and rectifying any service shortcomings to ensure a consistently exceptional experience for all our guests.Regarding the unexpected morning phone call from our concierge, we apologize for any disturbance this may have caused. We assure you that this matter will be addressed internally to prevent any recurrence in the future.We hope to have the opportunity to welcome you back for a truly exceptional stay in the future.Kind regards,Lizeth ArratiaHospitality Manager

Dear guest,Thank you for choosing The Reef 28 as your vacation destination and for sharing your review.We are glad to know that you enjoyed our facilties in general.We do hope you give us the opportunity to welcome you back in the future.Kind regards,Lizeth ArratiaHospitality Manager