Estimada DanaSerá un placer poder atenderlos de nuevo! Ilse Jordan Web RelationsSandos Hotels & Resorts

Dear Bobi-Jean,We sincerely appreciate you sharing your comments with us. We take every piece of feedback from our guests very seriously, as it helps us identify areas where we can improve to ensure an exceptional experience for everyone.Regarding the concerns raised in your report, we would like to address them in a comprehensive manner:Balcony furnishings: we are very sorry to hear that the balcony furnishings were not in the expected condition during your stay. We strive to keep our facilities in top condition and will take steps to correct this problem immediately.Restaurant Hygiene: Hygiene and food safety are of the utmost importance to us. We will immediately investigate the situation you mentioned and take corrective action as necessary to ensure that the highest standards of hygiene are met in our restaurant.Services and Activities: We appreciate your positive comments about the cleanliness of the beach and the frequency of transportation. We are also delighted that you enjoyed our evening activities and are pleased to inform you that we are working on the development of a new nightclub to further expand the entertainment options for our guests.Pool Hours: We understand your concern regarding the early closing of the pool, however, the safety of our guests is our top priority. We close the pool at 8:00 p.m. for safety reasons when the lifeguards are dismissed. This allows us to ensure a safe environment for all of our visitors.We hope these points address your concerns and look forward to welcoming you back in the future to demonstrate the positive changes we have implemented based on your feedback.Yours sincerely,Ilse Jordan Web RelationsSandos Hotels & Resorts

Dear Ashley,We deeply regret the inconvenience you experienced during your stay due to maintenance at our facilities. Also, we are saddened to hear about the health issues you have faced during your time with us, particularly with regard to your buffet experience. It is important to note that on many occasions, dehydration can be a contributing factor in these cases, and not the food.We promise to carefully review the concerns mentioned above and take the necessary actions to ensure a more satisfactory experience in the future. Your comfort and satisfaction are our top priority.We remain at your disposal for any additional questions or assistance you may require.Yours sincerely,Ilse Jordan Web RelationsSandos Hotels & Resorts

Dear Peter,It will be a pleasure to serve you again! Ilse Jordan Web RelationsSandos Hotels & Resorts

Thank you very much for taking the time to describe your excellent experience at Sandos Playacar ! It is truly a pleasure for us to know that your entire family had such a great time. We greatly appreciate the details you share with us, as well as the recognition of the service provided by our team.We will be honored to welcome you back to Sandos very soon! Ilse Jordan Web RelationsSandos Hotels & Resorts

Dear AmandaWe are pleased to know that we have satisfied customers. We are delighted that you enjoyed your stay at the Sandos hotel. Thank you for those wonderful comments!Ilse Jordan Web RelationsSandos Hotels & Resorts

Dear Karine,Thanks for your kind words! We are thrilled to know that you have enjoyed your stay with us. We always strive to provide you with the best holiday experience. We hope you can soon return to this, your home away from home!Ilse Jordan Web RelationsSandos Hotels & Resorts

Dear Lorena,It will be a pleasure to serve you again! Ilse Jordan Web RelationsSandos Hotels & Resorts

Dear Dolores,Thank you for your feedback regarding your recent stay at Sandos Playacar.We understand your frustration with the malfunctioning sliding door on your balcony. We take guest safety very seriously, and appreciate you bringing this issue to the concierge's attention. We've addressed the problem with maintenance to ensure it's fully functional moving forward.Regarding the buffet, we strive to offer a variety of dishes to cater to international guests. We'll be reviewing the current menu options and exploring ways to incorporate more authentic Mexican cuisine.We appreciate your feedback on the music selection. We aim to create a diverse atmosphere, and your observation helps us achieve a better balance. We are evaluating the music program to include a wider range of genres.Thank you for choosing Sandos Playacar. We hope to welcome you back in the future with a significantly improved experience.Sincerely,

Dear George,We are pleased to know that we have satisfied customers. We are delighted that you enjoyed your stay at the Sandos hotel. Thank you for those wonderful comments!Best RegardsIlse Jordan Web Relations

Dear Leonard,Your feedback is invaluable to us, and we assure you that we will use it to make necessary improvements to enhance the overall guest experience. We are committed to providing exceptional service and ensuring that all our guests feel safe, comfortable, and well-cared for throughout their stay.Best regards. Ilse Jordan Web Relations

Thanks for your kind words! We are thrilled to know that you have enjoyed your stay with us. We always strive to provide you with the best holiday experience. We hope you can soon return to this, your home away from home!

¡Gracias por tus amables palabras! Estamos encantados de saber que has disfrutado de tu estancia con nosotros. Siempre nos esmeramos por ofrecerte la mejor experiencia vacacional. Esperamos que puedas volver pronto a este, tu hogar lejos de casa.

We are pleased to know that we have satisfied customers. We are delighted that you enjoyed your stay at the Sandos hotel. Thank you for those wonderful comments!

Dear Janice,We are glad to know that you had a great time staying at Sandos Playacar. We would like to thank you for taking your time to write such a nice review.All our guest’s comments are valuable for us, as this always help us to improve and you can be certain that we will be working on the details you mentioned.Once again thank you very much, we truly hope to have you back soon.Sincerely, Ilse Jordan, Web Relations.

Dear Behnam,Thank you very much for your review, we would have loved to know your opinion and because it would help us to stay focused on guest satisfaction. We hope to welcome you back and give us the opportunity to change your perception.Best regards, Ilse Jordan Web Relations.

Dear Dawn, Thank you very much for your review, we would have loved to hear from you. We hope to welcome you back and give us the opportunity to change your perception.Best regards, Ilse Jordan Web Relations.

Cher David,Nous tenons à vous remercier pour le temps que vous avez pris pour rédiger un commentaire si aimable. C'est un plaisir de lire que vous avez vraiment apprécié votre voyage, les installations et le service que nous nous efforçons d'améliorer chaque jour, afin d'offrir les meilleures expériences à nos clients.Nous espérons vous accueillir à nouveau au Sandos Playacar.Avec nos meilleures salutations, Ilse Jordan WebRelations

Dear Dashmir:We are sorry to read about your poor opinion regarding our hotel. Regarding the features you mention, we would like to clarify that many of them are part of our commitment to environmental sustainability. We pride ourselves on being a sustainable hotel and are implementing various measures to reduce our impact on the environment.We understand that these policies may not be to the liking of all guests. However, we believe it is important to take steps to protect the planet for future generations.We regret that these measures have not been to your liking. We appreciate your understanding and hope you will give us another opportunity to show you the quality of our services and our commitment to sustainability.If you have any additional questions or comments, please do not hesitate to contact us.Yours sincerely,Ilse Jordan Web Relations

Dear Adelina,We are very saddened to read your review and read that we did not fullfil your expectations. I truly regret the inconveniences you had during their stay. We have carefully noted each point you mentioned in order to improve, we are always worried about our guest’s well-being and strive to make holidays at our property an unforgettable experience.Thank you for staying with us and I hope you will give us another opportunity to serve you.Yours Sincerely,Ilse Jordan, Web Relations.

Dear Meredith,We sincerely appreciate you choosing Sandos Playacar for your stay and are pleased to hear that you have had a positive experience so far. We value your comments very much.I would like to take this opportunity to mention to you that we are working diligently on improving our options for people with special dietary needs. It is important to us to ensure that all of our guests enjoy a complete and satisfying dining experience, regardless of their dietary requirements.We appreciate your feedback and your patience as we work to improve our food options. If you have any specific requests or dietary requirements, please do not hesitate to let us know so that we can serve you in the best possible way during your stay.Thank you again for choosing Sandos Playacar. We are here to make your experience as pleasant as possible.Best regards,Ilse Jordan Web RelationsSandos Playacar

Dear FluturIt will be a pleasure to serve you again! Ilse Jordan Web RelationsSandos Hotels & Resorts

Dear Dino,Thank you for choosing Sandos for your stay. We are very happy to hear that you enjoyed our shows. However, we are sorry to hear that your experience with our restaurant reservations was not entirely satisfactory.We completely understand your frustration. Although we have several restaurants in our facilities, we have limitations due to high demand. To ensure quality service, our seating is designed for smaller groups, up to a maximum of 6 people per table. In addition, we set a maximum number of people per time slot to maintain reasonable wait times for food.It is important to note that, as you mentioned, there are times available for reservations, but we understand that it is your decision not to take advantage of those options due to schedules.We sincerely regret that you did not have the opportunity to try our restaurants despite your interest. We greatly appreciate your feedback as it helps us to continually improve our services.Best regards!Ilse Jordan Web RelationsSandos Playacar

Estimada Maria,Lamentamos sinceramente que su experiencia en nuestro resort no haya cumplido con sus expectativas. Nos tomamos muy en serio los comentarios de nuestros huéspedes y valoramos la oportunidad de mejorar en todos los aspectos.Nos entristece saber que la calidad de la comida no estuvo a la altura de lo esperado y que las bebidas no cumplieron con sus estándares. Nuestro equipo de cocina y bar está comprometido a proporcionar una experiencia culinaria y de bebidas excepcional, y lamentamos que no hayamos logrado alcanzar su satisfacción en esta ocasión.Respecto al parque acuático para niños, apreciamos su opinión y tomaremos en consideración sus comentarios para mejorar nuestras instalaciones y servicios.Nos gustaría tener la oportunidad de compensar su experiencia y brindarle una estancia más satisfactoria en el futuro. Si está dispuesto/a a darnos otra oportunidad, estaremos encantados de recibirle nuevamente y de asegurarnos de que tenga una experiencia memorable.Por favor, no dude en ponerse en contacto con nuestro equipo de atención al cliente para discutir cualquier preocupación adicional que pueda tener. Agradecemos sus comentarios y esperamos tener la oportunidad de servirle nuevamente en el futuro.Atentamente,Ilse Jordan, Relaciones Web

Dear Donnette.We sincerely regret that your experience at our resort did not meet your expectations. We take our guests' comments very seriously and value the opportunity to improve in all aspects.We are saddened to hear that the quality of the food was not up to your expectations and that the beverages did not meet your standards. Our kitchen and bar team is committed to providing an exceptional culinary and beverage experience, and we regret that we were unable to meet your satisfaction on this occasion.Regarding the children's water park, we appreciate your feedback and will take your comments into consideration to improve our facilities and services.We would like to have the opportunity to make up for your experience and provide you with a more satisfactory stay in the future. If you are willing to give us another opportunity, we would be delighted to welcome you back and ensure you have a memorable experience.Please feel free to contact our customer service team to discuss any additional concerns you may have. We appreciate your feedback and look forward to the opportunity to serve you again in the future.Sincerely,ilse jordan Relaciones Web

Dear Douglas:Thank you for choosing our facility as your holiday destination.We are looking forward to your next visit to spend here another memorable holiday.Best regards,Ilse Jordan Web RelationsSandos Playacar

Dear guest,Thank you very much for your review, we are so happy to hear that the efforts and dedication of our staff made such a positive impact on your vacation. Our team is one of the most motivated as we love to know that our guests are having wonderful experiences. Your comments made us so happy and so proud to work in this little piece of Paradise.Best regards and let us know as soon as you are ready to comeback; our great team will be ready to exceed your expectations again!Warm regards,llse Jordan Web Relations

Dear Mercedes,First of all, thank you for choosing our little paradise for your Mexican holidays!We look forward to welcome you back and give you another unforgettable lifetime experience.Kind Regards,Ilse Jordan Web RelationsSandos Playacar

Dear Oakley,On behalf of the Sandos Playacar family, I thank you for commenting about the experiences lived while in our hotel. Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future. Kindest Wishes, Ilse Jordan, Web Relations.,

Dear Travis,I would like to thank you for posting this kind review, and sharing the wonderful experience you had during your stayPlease be sure that we would be happy to communicate your words to all our SandistOnce again thank you for your comments, we do hope we have another opportunity to welcome you again in the future. Best regards, llse Jordan Web Relations