Estimada Catalina,Muchas gracias por sus amables comentarios.Nos alegra saber que disfrutó de su estancia y que encontró nuestro hotel un lugar excelente para relajarse en familia o en pareja. Nos complace que haya apreciado nuestro diseño interior y la variedad de opciones de comida. Tomamos nota de su observación sobre la comida local.Esperamos tener el placer de recibirle nuevamente en un futuro cercano para ofrecerle otra experiencia memorable.Guest Experience Specialist

Estimada Perla Cecilia,Agradecemos sinceramente sus comentarios sobre su reciente estancia con nosotros.Nos alegra saber que disfrutó de una experiencia excelente y que encontró nuestro precio justo. Es un placer saber que la comida cumplió con sus expectativas y que Olivia del Lobby se destacó por su amabilidad, transmitiremos sus amables palabras a ella. Sin embargo, lamentamos mucho escuchar que no recibió la atención deseada en el servicio de botones al final de su estadía. Tomaremos nota de su observación y trabajaremos para mejorar esta área de nuestro servicio.Valoramos enormemente sus comentarios, ya que nos ayudan a identificar áreas de mejora y a garantizar una experiencia aún mejor para nuestros huéspedes en el futuro.Esperamos tener el honor de recibirlo nuevamente en Ocean Riviera Paradise y brindarle una experiencia aún más excepcional.Guest Experience Specialist

Dear Guest,Thank you for your feedback! We're delighted to hear that you found our resort to be a great place to unwind. While we understand your comment about the lack of a sandy beach, it's important to note that the beach is a natural resource, and we appreciate your understanding. We understand that swimming directly in front of the hotel may be a bit challenging; however, if you walk a bit further from the hotel, you'll find a spacious area where you can swim and enjoy the beach.We're thrilled that you made great use of the pool by the beach side and enjoyed dining at our restaurant on the beach during the evening. We strive to create memorable experiences for our guests, and we're glad that our staff's friendliness and dedication contributed to making your trip enjoyable.Thank you for choosing to spend your vacation with us. We appreciate your kind words and look forward to welcoming you back for another wonderful stay in the future.Guest Experience Specialist

Dear Richard,Thank you for your kind words. We are delighted to hear that Jennifer at the front desk provided you with excellent assistance during check-in. Your positive feedback is much appreciated, and we will make sure to pass along your compliments to her.We look forward to welcoming you back and continuing to provide outstanding service.Guest Experience Specialist

Dear Joy,Thank you for your feedback. We regret to hear that your experience with us was rated as 2 out of 5. We take all feedback seriously and would appreciate any additional information you can provide about your concerns or areas where we can improve. Please feel free to reach out to us directly with any further comments or suggestions. We hope to have the opportunity to address any issues and to better meet your expectations in the future.Guest Experience Specialist

Dear Guest,Thank you for your feedback! We're thrilled to hear that you rate your experience with us as 5 out of 5. We strive to provide the best possible service to our guests, and we're delighted that we met your expectations. If you need anything else during your stay, please don't hesitate to let us know. We hope you continue to enjoy your time with us at Ocean Riviera Paradise.Guest Experience Specialist

Estimada Arianna,Muchas gracias por sus amables palabras. Nos complace saber que disfrutó del excelente servicio brindado por nuestro personal del restaurante y del área de albercas. Norma, Gerardo, Irving, Miguel, Antonio, Luis y todo el equipo de Privilege estarán encantados de recibir sus felicitaciones.Es un honor para nosotros haber podido hacer de su estancia una experiencia memorable. Sus comentarios son una gran motivación para continuar ofreciendo el mejor servicio a todos nuestros huéspedes.Saludos cordiales hasta Chiapas y esperamos darle la bienvenida nuevamente en un futuro cercano.Guest Experience Specialist

Dear Guest,Thank you for your wonderful feedback! We are delighted to hear that you enjoyed the food during your stay and that our staff provided attentive service. Your kind words are truly appreciated, and they motivate us to continue delivering exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back for another fantastic stay in the near future.Guest Experience Specialist

Dear Ryan,Thank you for taking the time to share your experience with us. We are delighted to hear that everything was great during your stay, and we're especially pleased to hear that Jennifer provided you with a simple and quick check-in process. Your kind words mean a lot to us, and we truly appreciate your feedback.We would be honored to welcome you back to our resort in the future. Please don't hesitate to reach out if there's anything else we can assist you with.Guest Experience Specialist

Dear Guest,Thank you for sharing your feedback with us. We are thrilled to hear that you had an excellent experience overall. However, we apologize for the inconvenience you experienced with the long wait at Mike's Cafe. Please rest assured that we will address this issue promptly to ensure a smoother experience for our guests in the future.We sincerely appreciate your understanding and hope to have the pleasure of serving you again soon.Guest Experience Specialist

Dear Adam,Thank you for sharing your awesome experience with us! We are delighted to hear that from the moment you stepped foot onto our property until your departure, our employees ensured that you were happy and had a great time. Providing exceptional service and ensuring our guests' satisfaction is always our top priority.We appreciate your understanding regarding the seaweed situation on the beach. While it is unfortunate, we are glad that you recognized our efforts in keeping the beach clean with constant raking by our dedicated employees.It brings us joy to know that you found the food and drinks amazing, even as a picky eater. We take pride in offering a wide variety of delicious options to cater to all tastes.We are also pleased to hear that you found our kids' park to be awesome, even though you didn't bring your own children. We strive to create a welcoming and enjoyable environment for families of all ages.Thank you once again for choosing to stay with us. We would be honored to welcome you back for another memorable experience in the future.Guest Experience Specialist

Dear Ashley,Thank you for sharing your wonderful experience with us! We are delighted to hear that you had a fantastic family vacation at Ocean Riviera Paradise. It brings us joy to know that you enjoyed the family areas, including the splash pools and daisy pool, and that your child had a great time with the activities organized by our kids' animation team.We sincerely appreciate your feedback regarding the dairy-free options for desserts and coffees. Please rest assured that we will take your comments into consideration as we strive to improve our offerings to better accommodate all dietary needs.We are thrilled that you found our property clean, well-maintained, and filled with wildlife for the kids to enjoy. It would be our pleasure to welcome you and your family back for another memorable stay. Please do not hesitate to reach out if there is anything we can assist you with in the future.Guest Experience Specialist

Dear Cassandra,Thank you for your brief yet wonderful feedback. We are delighted to hear that you found our resort clean, safe, and beautiful. Your satisfaction is our top priority, and we look forward to welcoming you back for another exceptional experience.Guest Experience Specialist

Dear Mariam,We are truly grateful for your perfect 5 out of 5 rating! Your kind review and appreciation mean a lot to us. It brings us immense joy to know that you had an outstanding experience at our resort. We look forward to the opportunity of welcoming you back in the near future.Guest Experience Specialist

Dear Tamika,Thank you very much for your kind words. We are thrilled to hear that you found our staff amazing and enjoyed the food. Your positive feedback is greatly appreciated, and we look forward to welcoming you back soon for another wonderful stay.Guest Experience Specialist

Dear Randy,Thank you for your kind words! We're delighted to hear that you found everyone to be very nice and that you loved all of our staff. Providing helpful and friendly service is our top priority, and we're thrilled that our team could enhance your experience with us.We look forward to welcoming you back soon!Guest Experience Specialist

Dear Tania,Thank you for your perfect rating! We truly appreciate your positive feedback and are thrilled to hear that you had an exceptional experience during your stay at Ocean Riviera Paradise. It was our pleasure to have you as our guest, and we hope to have the opportunity to welcome you back for another outstanding stay in the near future. Guest Experience Specialist

Dear Tracy,It's a pleasure to hear that you cherish good memories of your time with us. Your satisfaction is our greatest reward, and we look forward to creating even more unforgettable moments for you in the future. If there's anything specific you'd like to share or any way we can further enhance your experiences with us, please don't hesitate to let us know. We're here to ensure that each of your visits is filled with joy and satisfaction.Guest Experience Specialist

Estimada Marice Fernandez,Es un honor recibir sus amables palabras y saber que ha disfrutado de su estancia con nosotros. Su lealtad es muy apreciada y nos complace enormemente saber que planea regresar en el futuro. Nos esforzaremos aún más para garantizar que su cuarta visita sea tan excepcional como las anteriores.Quedamos a su disposición para cualquier necesidad que pueda surgir durante su próxima estancia.Guest Experience Specialist

Dear Mia,Thank you for your rating and for choosing to stay with us. We appreciate your feedback and would love to learn more about how we can improve to make your next stay even better. Please feel free to share any specific suggestions or concerns you may have.We hope to have the opportunity to welcome you back and provide you with a 5-star experience.Guest Experience Specialist

Estimada Evangelina,Agradecemos sus comentarios positivos sobre su estancia en Ocean Riviera Paradise. Nos alegra saber que disfrutaron de su tiempo con nosotros.Respecto a su observación sobre la playa, queremos explicar que la playa es un recurso natural y su extensión puede variar dependiendo de factores como las mareas y las condiciones climáticas. Lamentamos si la playa no cumplió completamente con sus expectativas durante su estancia.Sin embargo, si desea disfrutar de un espacio más amplio en la playa, le recomendamos caminar unos pasos afuera del hotel, donde puede encontrar áreas más espaciosas para disfrutar del mar y relajarse.Agradecemos sus comentarios y esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro.Guest Experience Specialist

Dear Bryant,Thank you for taking the time to share your positive experience with us. We're thrilled to hear that your entire family loved their stay at Ocean Riviera Paradise.It's wonderful to know that your children enjoyed the daily activities, and that you found the food, especially at the buffet, to be delicious. We strive to offer a variety of options to cater to all tastes, and we're delighted that we could meet your expectations.We're also glad to hear that Sonia, your concierge, provided excellent service and made it easy for you to book excursions. We'll be sure to pass along your compliments to her.We appreciate your feedback and hope to have the pleasure of welcoming your family back for another fantastic stay in the future.Guest Experience Specialist

Dear Tonika,Thank you for your kind feedback! We're thrilled to hear that you enjoyed everything about your stay at Ocean Riviera Paradise. We appreciate your support and hope to welcome you back for another fantastic experience in the future. Guest Experience Specialist

Dear guest,Thank you for your feedback! We're delighted to hear that everything was great during your stay at Ocean Riviera Paradise.We strive to provide exceptional service and memorable experiences for all our guests, and we're thrilled that we succeeded during your visit.We look forward to welcoming you back for another great experience in the future!Guest Experience Specialist

Dear Yoana,Thank you for taking the time to share your feedback with us.We regret that your experience did not meet your expectations, and we apologize for any inconvenience you faced. We understand that experiences can vary among our guests, and we are truly sorry that yours was not satisfactory. At Ocean Riviera Paradise, our priority is to ensure all our guests receive the best possible treatment and have a satisfying stay.We take all feedback seriously and will share your comments with the relevant departments. Room assignments can vary based on guest requests and availability, and we appreciate your understanding in this matter. The service schedules are communicated upon check-in, and guests have access to our app to view activity and restaurant availability. We apologize if using the app was challenging during your stay.We are sorry that your initial room did not meet your expectations and that the room change process was difficult. Your feedback will help us improve in this area. The water park area is designed for children, and we appreciate your understanding that access is limited for their safety and well-being.Thank you again for your valuable feedback. We hope you will consider returning to our hotel so we can provide you with a better experience.Guest Experience Specialist

Dear Guest,We appreciate your feedback, and we're sorry to hear that your experience didn't meet your expectations. Your satisfaction is important to us, and we would like to understand more about your concerns so that we can address them appropriately. If there's anything specific you'd like to share or discuss, please don't hesitate to reach out to us.Thank you for bringing your concerns to our attention, and we hope to have the opportunity to improve your perception in the future.Guest Experience Specialist,

Dear Jeffrey,Thank you for sharing your review with us. We're glad to hear that you had an enjoyable experience overall during your stay at Ocean Riviera Paradise, even though there might have been some aspects that didn't meet your expectations completely.Your input is valuable to us as we continuously strive to improve our services and facilities. If there's anything specific you feel we could do better, please don't hesitate to let us know.We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.Guest Experience Specialist

Dear Guest,Thank you for your glowing praise! We truly appreciate your recognition of our hardworking staff members. Your generosity in tipping is greatly valued and goes a long way in acknowledging their dedication to ensuring your satisfaction.We hope to have the pleasure of welcoming you back soon for another exceptional experience.Guest Experience Specialist,

Dear Juan,Thank you for your wonderful review. We are delighted to hear that you had an amazing experience at our hotel and appreciated our facilities, pools, and dining options. It’s especially gratifying to know that our staff's constant attention and kindness enhanced your stay.We are glad you enjoyed the variety of activities and the efforts of our animation team. Carlos from El Beso will be thrilled to receive your special mention. Thank you for highly recommending our hotel to those traveling to Riviera Maya. We look forward to welcoming you back for another exceptional stay.Guest Experience Specialist, Ocean Riviera Paradise

Dear Guest,Thank you for your feedback and for your kind words about our resort, staff, and amenities. We genuinely appreciate your observations and take all guest concerns seriously.Given that we are currently in the hottest month of the year in this region, there is a high probability that the symptoms your group experienced could be related to heat exhaustion or heat stroke, especially since stomach discomfort is a common symptom of heat-related illnesses. However, we also recognize the importance of ensuring the highest standards of safety and hygiene. Rest assured, we will thoroughly investigate your concerns regarding our water, food, and ice quality to ensure all measures are in place for our guests' well-being.We hope you will consider visiting us again in the future, as we are committed to providing a safe and enjoyable experience for all our guests.Guest Experience Specialist

Dear StevenThank you for your review! We're delighted to hear that you found our resort excellent. We strive to provide the best experience possible for our guests, and it's rewarding to know that we succeeded in meeting your expectations. We hope to have the pleasure of welcoming you back for another excellent stay in the future.Guest Experience Specialist

Dear Guest,Thank you very much for your kind words! We're thrilled to hear that you had a wonderful experience with our service and staff. Your recommendation means a lot to us. If you ever find yourself in the area again, we would be delighted to welcome you back to our place.Guest Experience Specialist

Dear EddieWe're delighted to hear that you found our resort to be ggod. We strive to provide the best experience possible for our guests, and it's rewarding to know that we succeeded in meeting your expectations. We hope to have the pleasure of welcoming you back for another excellent stay in the future.Guest Experience Specialist Ocean Riviera Paradise

Dear Guest,Thank you immensely for your heartfelt feedback! We're thrilled to learn that you and your husband had such a wonderful experience during your stay at Ocean Riviera Paradise.It brings us immense joy to hear that you enjoyed the delicious food, especially Mike's coffee, which surpassed your expectations. We're truly honored to have provided you with exceptional customer service, as it's our top priority to ensure every guest feels valued and appreciated.We're incredibly grateful for your kind words regarding our team members, especially Fernando, Francisco, Irene, and Valentino. It's wonderful to hear that they went above and beyond to make your stay memorable. Your recognition means the world to us, and we'll be sure to pass on your compliments to them.Thank you for recommending our hotel, and we hope to have the pleasure of welcoming you back for another fabulous holiday in the future!Guest Experience Specialist

Dear Dario,Thank you for sharing your positive feedback! We're delighted to hear that Sonia provided you with excellent service. It's wonderful to know that her friendliness and kindness enhanced your experience with us.We truly appreciate your kind words and hope to welcome you back for another enjoyable stay at Ocean Riviera Paradise.Guest Experience Specialist

Dear Charles Martin,Thank you for highlighting the friendliness of our staff and expressing your satisfaction with the food and drinks during your recent visit. At Ocean Riviera Paradise, cleanliness is of paramount importance to us, and our team takes hygiene very seriously, both in our restaurants and guest rooms. We regret if your experience did not meet your expectations, but please understand that being situated in a naturally humid and warm environment presents certain challenges. However, we appreciate your understanding of the climatic differences in our country, even though they may sometimes pose challenges such as humidity in the room.Rest assured that our staff diligently follows proper cleaning protocols in our restaurants, and we apologize if you had any difficult experiences. However, we are committed to taking the strictest measures to prevent such occurrences on your next visit.Regarding the appliances in the room, we understand and regret the inconvenience you experienced. We appreciate your consideration of informing our hotel staff moving forward so that any concerns can be addressed promptly to meet your expectations as our guest.Once again, we thank you for your feedback and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Guest Experience Specialist

Dear Lana Joe,Thank you for your feedback. We're delighted to hear that you had a fantastic experience with us. Providing exceptional service is our priority, and we're thrilled that we met your expectations. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know. We hope to welcome you back to Ocean Riviera Paradise soon.Guest Experience Specialist

Dear Yaditza,Thank you for bringing these concerns to our attention. We sincerely apologize for any inconvenience you experienced with the air conditioning in your room and the malfunctioning safe box.Please rest assured that had these issues been reported to us during your stay, our team would have promptly addressed them to ensure your comfort and satisfaction. Our maintenance team is always on standby to resolve any issues that may arise, and we regret that we were not given the opportunity to rectify these matters during your time with us.We truly value your feedback, as it allows us to continuously improve our services and facilities. Should your travels bring you back to our property, we would be grateful for the chance to provide you with the exceptional experience you deserve.Guest Experience Specialist,

Dear Guest,Thank you for taking the time to share your feedback with us. While we are pleased to hear that your overall stay was satisfactory, we deeply regret any shortcomings you experienced during your time with us.Your comments regarding the dining experience, particularly concerning Route 66, are concerning and will be addressed with our team immediately to ensure that appropriate measures are taken.We apologize for any disappointment you may have experienced with the night life and entertainment offerings. Please know that your feedback is invaluable to us, and we will use it as an opportunity to improve and enhance the guest experience.Should your travels bring you back to our resort, we would be honored to have the opportunity to exceed your expectations and provide you with a truly exceptional stay.Guest Experience Specialist,

Dear Hinley,Thank you for sharing your valuable feedback with us following your recent stay at our property. We sincerely apologize for any inconvenience caused by the issues you encountered during your time with us.We regret to hear about the challenges you faced with the AC system. Please accept our apologies for any discomfort this may have caused. We understand that during this time of the year, with the intense heat and high temperatures, it can be challenging to maintain room temperatures below 24 degrees Celsius. However, we are continuously working to optimize our AC systems to ensure our guests' comfort.Additionally, we apologize for the odor in your room and any delay in delivering your luggage. Your comments have been duly noted, and we will take immediate steps to address these issues and prevent similar occurrences in the future.We are delighted to hear that Oscar, Agustin, and Dennis provided exceptional service during your stay. They are valued members of our team, and we will be sure to commend them for their efforts.Once again, we apologize for any inconvenience experienced, and we sincerely appreciate your understanding and patience. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable experience.Guest Experience Specialist,Ocean Riviera Paradise

Dear Elisabeth,Thank you for your kind words! We're thrilled to hear that you found our resort excellent. It's wonderful to know that you enjoyed your stay with us.We hope to have the pleasure of welcoming you back for another excellent experience at Ocean Riviera Paradise in the future.Guest Experience Specialist,

Estimado Lorenzo,Nos complace enormemente recibirlo por tercera vez en nuestro hotel y agradecemos sinceramente sus comentarios. Aunque lamentamos que haya encontrado un par de detalles que no estuvieron a la altura de sus expectativas, nos alegra saber que nuestro personal estuvo dispuesto a resolverlos rápidamente. Su continuo apoyo y comprensión significan mucho para nosotros. Esperamos con gran entusiasmo la oportunidad de recibirlo nuevamente y asegurarnos de que disfrute de una experiencia impecable en su próxima visita.Guest Experience Specialist

Dear Jakub,Thank you for your kind comment! We're delighted to hear that you enjoyed your stay at our hotel. We always strive to provide an exceptional experience for our guests. We look forward to having you back soon for an even better experience.Guest Experience Specialist

Estimada Barbara,Agradecemos sinceramente su elogio y recomendación. Nos complace enormemente saber que disfrutó de su experiencia con nosotros. Su satisfacción es nuestra prioridad número uno, y esperamos tener el honor de darle la bienvenida nuevamente en Ocean Riviera Paradise para otra estancia excepcional.Guest Experience Specialist

Dear Dorothy,Thank you for your kind words about your stay with us. We're delighted to hear that you found our hotel to be very clean and that our staff were friendly and helpful. Your recommendation means a lot to us, and we're thrilled to hear that you would highly recommend us for a family vacation.We look forward to the pleasure of welcoming you and your family back to Ocean Riviera Paradise for another enjoyable stay in the future.Guest Experience Specialist

Estimado huésped,¡Gracias por su calificación sobre nuestro resort! Nos alegra enormemente saber que disfrutó de su estancia con nosotros. Esperamos tener el placer de darle la bienvenida nuevamente en Ocean Riviera Paradise para otra experiencia memorable.Guest Experience Specialist

Dear Steven,Thank you for your kind review about our resort. We're delighted to hear that you enjoyed your stay with us. Your satisfaction is our utmost priority, and we're thrilled to know that you had a positive experience during your time at Ocean Riviera Paradise.We hope to have the pleasure of welcoming you back for another wonderful stay in the future. Please don't hesitate to reach out if there's anything we can assist you with.Guest Experience Specialist

Dear Esteemed Guest,Thank you ever so much for your gracious feedback. We are genuinely delighted to hear of your satisfaction with your recent experience at Ocean Riviera Paradise.Politeness and attentiveness are integral to our service philosophy, and we are thrilled that you found everyone to be polite during your stay. Furthermore, we are pleased that you enjoyed the abundance of activities and dining options available at our resort.Your satisfaction is our greatest reward, and we are deeply grateful for your kind words. We look forward to the pleasure of welcoming you back for another delightful experience at Ocean Riviera Paradise.Guest Experience Specialist