Hoteller i Pinecrest

«Basic hotel but we asked the staff for towels and waited all day to get them by the time we had to checkout they never brought us towels I had to go look for them myself horrible customer service»

«Was able to check in earlier than expected»

«Such a charming hotel, centrally located in downtown. We stayed for 5 nights. Everyone was super friendly! Breakfast was good, the same variety every day, and the buffet was always replenished. The lounge/tables/restaurant area is beautiful. There are 2 things I would like to see as improvements to make this hotel even better: 1) set up a coffee station in the lobby that goes beyond breakfast hours, maybe until 4pm, especially on weekends. 2) the frosted bathroom door—pretty but very ...

«Staff smoked on a non smoking property but I did ask the ladies to move and they did the guy at the front desk was smoking right at front door and trash was left daily on the floors by the elevators it wasn’t one day that trash wasn’t outside of the trash can. Also they are trip hazards by the outside sitting area closer to the part where you can see the vineyard.»

«I informed the staff that the internet was down at 4:00 pm and it was stll down at 8:00 am. They kept showing me on their phones that it was up but it wasn't. I missed getting a lot of crutial work done that put me way behind. Pool water was clowdy and there was mold growing on the sides. The pool is in poor condition with cracked loose tiles on the perimeter.»

«Day staff could be friendlier and helpful like the evening and night women are.»

«Excellent!»

«There were a lot of dead bugs in the room and our room smelled kind of like mildew. The beds were comfortable and the employees were nice. It was close to many restaurants. We didn't try the breakfast.»

«Clean property and clean rooms.»

«This place allows pets. I did not know this when I book the hotel. The room next to us had 2 dogs that barked constantly»

«We were greeted by friendly staff when we arrived! We were provided bottled water and cookies. The room was clean and well stocked with towels and washcloths. The continental breakfast was good and the staff kept all the different food items stocked. The staff was always polite and eager to assist if needed.»

«Staff was wonderful! Breakfast was good. Room was clean and very spacious. Thoroughly enjoyed our stay»

«Great»

«Room clean , breakfast good.»

«Only issue was the mirrors in room needed cleaned badly other than that excellent»

«Hotel was exceptionally comfortable. Bed was great, air conditioning functioned flawlessly for the two days I was there and each day experienced mid 90° temperature. The outdoor pool was clean and well maintained. The breakfast was also exceptional. Hot fare included scrambled eggs, sausage patties one day and links the next. Waffles and toast were also available. For the price, it was hard to beat.»

«All»

«Legitimately the worst hotel I've ever stayed in. Toilets leaking and falling off the walls, shower heads as well. Pool completely closed off. This hotel is a total dump.»

«Very nice. Clean and comfortable. Will be back to stay next month. The staff was especially nice and accommodating.»