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Anmeldelser av SOL by Meliá Phu Quoc

5 out of 5
SOL by Meliá Phu Quoc
Zone 1, Duc Viet Tourist Area, Bai Truong, Complex, Duong To Commune, Phu Quoc, Kien Giang

Anmeldelser

8,6

Utmerket

Rangering på 10 − Utmerket. 319 av totalt 642 anmeldelser." "
Rangering på 8 − Bra. 222 av totalt 642 anmeldelser." "
Rangering på 6 − Grei. 65 av totalt 642 anmeldelser." "
Rangering på 4 − Dårlig. 19 av totalt 642 anmeldelser." "
Rangering på 2 − Forferdelig. 17 av totalt 642 anmeldelser." "

8,8/10

Renhold

8,6/10

Personale og service

8,6/10

Fasiliteter

8,8/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Jens

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Fallert luksus
Utgir seg for å være et femstjerners hotell. Det er det ikke lenger. Lider av manglende vedlikehold. God mat og hyggelig betjening, da😊
Bodde her 3 netter i februar 2024
Svar fra SOL by Meliá Phu Quoc den 17. mars 2024
Dear Mr/Ms. Jens, Xin Chao, from SOL by Melia Phu Quoc! I would like to express my deepest apologies for being unable to fulfill your expectations. I would also like to thank you for dedicating your valuable time to forwarding us your comments as we always strive to improve the service provided to our guests. We valued your constructive insights after your recent stay with our hotel. Thank you for the compliments you shared on the food and our services wherein your expectations are met, and you are satisfied enough. At SOL by Melia Phu Quoc, guests’ experience matters most to us, and we will be doing our utmost to render superior service and experience. We very much regret that we could not meet your expectations in our facilities maintainance. Please accept our sincerest apologies for those exceptional lapses which obviously do not reflect our usually high service standards which you can rightfully expect at SOL by Melia Phu Quoc. All your feedback will be taken seriously for our improvement, and we appreciate your indulgence on this matter. The company itself does spare neither expense nor effort to motivate and teach the staff about how to fulfill our guests’ expectations to offer excellent services as the Culture of Service is one of the pillars of Melia Hotels International. I hope and trust that I can welcome you to this or any other Melia Hotels International property in the future and we will have a second chance to serve you better.Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Melia Phu Quoc

10/10 – Utmerket

Jan Erik

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Supert opphold
Helt fantastisk opphold, vi koste oss stort. Flott personell,flott renhold og hyggelige omgivelser.Uteområde upåklagelig og supert! God mat, kjempefin frokostbuffet med masse og god mat. Flott strand like ved.Resorten ligger litt i utkanten, men leide scooter forå se oss rundt. Anbefales sterkt!
Bodde her 6 netter i januar 2024
Svar fra SOL by Meliá Phu Quoc den 3. feb. 2024
Dear Mr/Ms. Jan Erik, Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

8/10 – Bra

Adriano

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Koselig opphold noen dager i solen
Total sett bra. Maten kunne ha vært litt mer variert. Opplevd flere ganger treg og feil servering ved bar selv det ikke var folk. Selv om man har allinclusive må mann kvitere på alle drinkene, irriterende. Personalet var smilende og hjelpsom.
Bodde her 6 netter i februar 2020
Svar fra Lance den 8. mars 2020
Dear Valued, Xin Chao, from SOL by Meliá Phu Quoc We hope you had a nice journey back home and that you will once again keep fond memories of your stay at the Sol Beach House Phu Quoc. Your opinion and comments are highly valuable. On behalf of the staff and myself, I must say we were all delighted to have you back at the Sol Beach House Phu Quoc. We assure you in advance of our utmost care and attention and, in the meantime, remain at your entire disposal for any further particular you may wish. Sincerely Yours, Lance Navarra Leong (Mr.) Guest Experience Manager SOL by Meliá Phu Quoc

4/10 – Dårlig

Caroline

Reiste med en gruppe
Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Renhold, personale og service og romkomfort
Dyrt og dårlig
Pent hotell utseende messig. Gjennomgående dårlig service. Dårlig, smakløs mat. Dyrt. Ansatte ville ikke hjelpe å bære bort tallerken og bestikk til bordene, selv når vi spurte om hjelp. Veldig vanskelig å få kontakt med servitørene. Selv når de har hilst når vi kom, kommer de ikke bort med meny. Deretter tar de ikke bestilling etter vi har fått meny. Mye søppel rundt bassengkanten. Ingen ansatte som rydder etter gjestene. Alt for mange ødelagte solsenger rundt bassenget. Solsengene var uten madrasser og man kjente metallkanten i ryggen.
Bodde her 3 netter i februar 2020
Svar fra Lance den 8. mars 2020
Dear Valued Guest, Xin Chao, from SOL by Meliá Phu Quoc! Thank you for choosing our hotel and become part of your holidays during your time in the lovely island of Phu Quoc. We appreciated your time and effort to share to us about your recent experience with us. We valued your compliments with our service and facilities. Rest assured that we will be doing our utmost in providing superior guest experience. Meanwhile, we appreciated that you shared to us some information in which you think we failed to meet your expectations and you are not satisfied enough. These insights will be valuable in order for us to serve you even better in the future. We will forward your comments to respective departments involved and we will be closely monitor this feedback. We are looking forward to welcome you again in the future and experience the innovations with our service and facilities. Sincerely Yours, Lance Navarra Leong (Mr.) Guest Experience Manager SOL by Meliá Phu Quoc

10/10 – Utmerket

Turid

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 10 netter i januar 2020
Svar fra Lance den 31. jan. 2020
Dear Valued Guest, Xin Chao, from SOL by Melia Phu Quoc! Your comments are georgeous and we are more than happy that overall you had an incredible stay with us. Thank you for giving us an excellent scores. We cannot wait to welcome you once again in the neare future and experience the innovations with our services and facilities. FEEL THE MOOD with us one more time. Sincerely Yours, Lance Navarra Leong (Mr.) Guest Experience Manager SOL by Melia Phu Quoc

10/10 – Utmerket

Line Thi

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Magisk opplevelse
Helt magisk, fin, ren og bra service! Hotellet anbefales!
Bodde her 4 netter i januar 2020
Svar fra Lance den 19. jan. 2020
Dear Valued Guest, Xin Chao, from SOL by Meliá Phu Quoc! It is a big honor for all of us to have you as our guest. You cannot imagine how proud we are and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding from your recent stay with us are gorgeous and greatly appreciated and will help ensure the services provided at Sol Beach House are of the highest quality. We are so pleased that you're enjoying your holiday! We thank again for taking the time to share your experience, also suggestion. We hope to have more opportunities to serve you in your next visit with pleasant and amazing innovation of our resort as well as Phu Quoc island. Sincerely Yours, Lance Navarra Leong (Mr.) Guest Experience Manager SOL by Meliá Phu Quoc

6/10 – Grei

Linda

Likte: Overnattingsstedets bygg og tilstand og romkomfort
Helt greit :)
Sol Beach house er i utgangspunktet ett flott hotell med de vanlige fasilitetene man forventer av ett slikt sted. Hotellet har to restauranter hvorav den ene (Ola beach club) var stengt hele uken vi var der. The kitchen som var alternativet hadde utelukkende viatnemesisk mat som i og for seg er greit nok, om noe litt ensidig. Problemet var mer kvaliteten på maten som var lite god. Frokosten var stor men lite pålegg og alltid tomt for noe til tross for at det ikke var stappfullt på hotellet. Renhold var OK men daglig måtte vi ringe for å få enten toalettpapir eller kaffe. Hotellet ligger litt avsides så man må 15 min i bil for å komme til ett område med flere restaurant alternativer. Ellers er prisene ganske høye på hotellområdet, oppimot tre ganger hva man finner på restauranter ellers, spesielt på drikkevarer. Flott bassengområde og fin strand, men solstolene kan ta knekken på enhver rygg!
Bodde her 8 netter i juli 2019
Svar fra Lance den 31. juli 2019
Dear Valued Guest, Xin Chao, from Sol Beach House Phu Quoc! Thank you for taking the time to tell us about your recent experience in our hotel. I am sorry that your experience did not meet your expectations. On behalf of Sol Beach House Phu Quoc, please allow us to express our sincerest apologies. At Sol Beach House Phu Quoc, we strive to provide a superior service experience for every guests. Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate that you shared your concern to us and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely Yours, Lance Navarra Leong (Mr.) Guest Experience Manager Sol Beach House Phu Quoc

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Super nice hotel. Beautiful rooms!
Have enjoyed a week here and just love the place. Really nice, clean and fresh rooms. The breakfast is amazing. All the staff is really sweet and they always smile at you, help you and keep everything really neat. The pool area is amazing with many different areas. Double sun beds, hammocks, sun beds next to pool, sun beads in the pool, beds with roof and two walls and huge circular beds in the pool. And also on the beach. Huge plus highlighted: Lovely rooms Staff Pool area Minus: The Shack, restaurant next to pool/beach is really expensive and you get disappointing food. Who thought pizza margarita could be so dry and flawourless.
Bodde her 7 netter i mai 2019
Svar fra Lance den 11. juni 2019
Dear Valued Guest, Xin Chao, from Sol Beach House Phu Quoc! It is a big honor for all of us to have you as our guest. You cannot imagine how proud we are and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding from your recent stay with us are gorgeous and greatly appreciated and will help ensure the services provided at Sol Beach House are of the highest quality. We are so pleased that you're enjoying your holiday! We thank again for taking the time to share your experience, also suggestion. We hope to have more opportunities to serve you in your next visit with pleasant and amazing innovation of our resort as well as Phu Quoc island. Sincerely Yours, Lance Navarra Leong (Mr.) Guest Experience Department Sol Beach House Phu Quoc

10/10 – Utmerket

Verifisert reisende

Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good value for money
We were very pleased with the overall standard of this hotel in terms of the cost. We chose to stay at this hotel for three occasions during our holiday. First stay: we had a very nice room in the main building but the aircondition was difficult to regulate. The second stay: larger room in the side building, this room was also nice, but we were bothered by a sewage smell. We complained several times and they sent the cleaning staff in to fix it. What they did was spray good odor to cover the bad smell. Although they took this seriously every time we said, the optimum would be to just give us another room. At our third stay, we were given an equally large room in the main building, which was still very nice. Cleaning staff often forgot to give us new towles and refill toiletpaper. The shower tiles should have been better cleaned. Nice lobby - relaxing music and atmosphere. Free shuttlebus to and from the city / night market every night. Too loud musical performance at the one of the restaurant every night. Good sunbeds and clean beach by the hotel. The hotel should practice the rule of releasing the "sun bungalows" when not used within an hour. The breakfast was generally good, including fruit, eggs and bacon, salad, asian dishes, breads, pancakes and pastries (a little dry). The hotel has two attached restaurants, but we were not impressed with the food, so we recommend eating outside the hotel. The service is very good and the reception staff are good in English.
Bodde her 3 netter i januar 2019
Svar fra Lance den 12. feb. 2019
Dear Valued Guest, Xin Chao, from Sol Beach House Phu Quoc! Thank you for taking the time to tell us about your recent experience in our hotel. I am sorry that your experience did not meet your expectations. On behalf of Sol Beach House Phu Quoc, please allow us to express our sincerest apologies. At Sol Beach House Phu Quoc, we strive to provide a superior service experience for every guests. Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are enormously grateful for all the compliments you shared to us as well as to your fellow travelers. We will be sharing these comments to our staffs in order for them to boost farther in rendering an incredible customer service for our guests. Meanwhile, we appreciate that you shared your concern to us in some areas we lapsed during your stay with us and it is our hope that you will give us the opportunity to serve you better in the near future. We are looking forward to have you once again in the near future in our hotel and you are always welcome to come back to YOUR HOUSE ON THE BEACH. Feel free to contact us if you need further assistance and we will be more than happy to assist you. FEEL THE MOOD with SOL BEACH HOUSE PHU QUOC! Sincerely Yours, Lance Navarra Leong (Mr.) Guest Experience Department Sol Beach House Phu Quoc

8/10 – Bra

Patrik og Oslo

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fint hotell med gode fasiliteter. Maten er helt OK og som forvente på et all inclusive-hotell. Rommene er store og fine. Dersom du havner i en av sidebygningene (ikke hotellets hovedbygning) må du forvente vanvittig mange firfisler i tak og på vegger i korridorene. Det dukket også opp firfisler på rommet. Dersom du synes dette er ubehagelig, bør du be om et rom i hovedbygningen - det vil trolig hjelpe noe.
Bodde her 2 netter i desember 2018
Svar fra Lance den 31. des. 2018
Dear Patrik, Xin Chao, from Sol Beach House Phu Quoc! First and foremost, thank you for choosing our hotel during your holidays in the beautiful island of Phu Quoc! Thank you for your constructive feedback during your stay in our hotel. We appreciated your wonderful comments about our facilities, our food in the restaurant, and our rooms. Rest assured that we will do some innovations in the near future to level-up the kind of experience we are rendering for our guests. We do apologized for some lizards around the facilities of our hotel. Our hotel is situated in an open space and we are on the island, so expect for some natural inhabitants and creatures living around our hotel. We are looking forward to welcome you again in our hotel and experience the innovations with our service and facilities. Feel free to contact us if you need further assistance and we will be more than happy to assist you. Sincerely Yours, Lance Navarra Leong (Mr.) Guest Experience Department Sol Beach House Phu Quoc

10/10 – Utmerket

Verifisert reisende

Bodde her 1 natt i desember 2018
Svar fra Lance den 31. des. 2018
Dear Sir / Madame, It is a big honor for Sol Beach House Phu Quoc to have you as our guest! You cannot imagine how proud we are and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding from service to food of our resort are gorgeous and greatly appreciated and will help ensure the services provided at Sol Beach House are of the highest quality. We are so pleased that you're enjoying your holiday! We thank again for taking the time to share your experience, also suggestion. We hope to have more opportunities to serve you in your next visit with pleasant and amazing innovation of our resort as well as Phu Quoc island. Sincerely Yours, Guest Experience Department Sol Beach House Phu Quoc

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 6 netter i november 2018
Svar fra Alvaro den 23. nov. 2018
Dear Sir / Madame, It is a big honor for Sol Beach House Phu Quoc to have you as our guest! You cannot imagine how proud we are and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding from service to food of our resort are gorgeous and greatly appreciated and will help ensure the services provided at Sol Beach House are of the highest quality. We are so pleased that you're enjoying your holiday! We thank again for taking the time to share your experience, also suggestion. We hope to have more opportunities to serve you in your next visit with pleasant and amazing innovation of our resort as well as Phu Quoc island. Sincerely Yours, Alvaro Lopez Guest Experience Manager

10/10 – Utmerket

susanne

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Anbefaler dette hotellet til
Et helt fantastisk hotell som har ALT. Servicen er upåklagelig. Kan anbefales på det sterkeste.
Svar fra Lance den 30. apr. 2018
Dear susanne, It is a big honor for Sol Beach House Phu Quoc to have you as our guest! You cannot imagine how proud I and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding from service to food of our resort are gorgeous and greatly appreciated and will help ensure the services provided at Sol Beach House are of the highest quality. We are so pleased that you're enjoying your holiday! We thank again for taking the time to share your experience, also suggestion. We hope to have more opportunities to serve you in your next visit with pleasant and amazing innovation of our resort as well as Phu Quoc island. Sincerely Yours, Lance Leong (Mr.) Guest Experience Department Sol Beach House Phu Quoc

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fantastisk bassendområde
Vi overnattet på dette hotellet under et 5 dagers opphold i Phu Quoc. Hotellet er veldig rent, pent og nære flyplassen. Utsikten fra hotellrommet er helt fantastisk, og frokost variert. Hotellet ligger cirka 10 minutter unna flyplassen, og sånn cirka midt på øya, slik at du enkelt kommer deg til strendene i nord og sør. Selve privatstranden som er eid av hotellet er ikke noe å skryte av, men bassengområdet er fantastisk. Det er ingen restauranter i nærheten av hotellet, derfor blir du nødt til å spise på hotellet hvor prisene er litt stive, men maten er relativt god. Jeg vil anbefale dette hotellet videre og gjerne bo her igjen om jeg besøke øya ved en annen anledning. Jo, også er det en glassvegg som skiller rom og bad, slik at man ser rett inn når en dusjer. Det er greit å vite, og at det er god wifi-forbindelse.
Bodde her 5 netter i juli 2017
Dear sir/Madam, Greeting’s from Sol Beach House Phu Quoc. It is a big honor for us to have you as our guest! We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your comments are gorgeous and greatly appreciated and will help ensure the services provided at the highest quality. We hope to have more opportunities to serve you in your next visit with pleasant and amazing innovation of our resort as well as Phu Quoc island. Warm regards, Phuong Ngo Guest Experience Sol Beach House Phu Quoc

8/10 – Bra

Simen og Oslo

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Veldig fint og nytt hotell
Hotell var veldig fint. Engelskkunnskapene var ikke all verden, men dette gjelder generelt hele landet. Maten på hotellet var også middelmådig med unntaket av frokosten som var veldig bra. Dette er et hotell man virkelig får slappet av på, da det er helt nytt og lite gjester når vi var der. Ikke greit å være sjenert ovenfor de du bor med, da det er fult innsyn inn til bad fra resten av hotellrommet.
Svar fra Thinh Tran den 27. mai 2017
Dear Simen, Greeting’s from Sol Beach House Phu Quoc! Thank you so much for your stay in our Hotel. I hereby highly appreciate your comments and suggestions. It is a pleasure to hear from you and your constructive feedback and this is the only way for us to upgrade our facilities, to improve our service and to make sure our Staff can do better to reach your expectation. I’ll be looking forward to your next arrival in a soon future and show you our improvement and I would thank you not to hesitated to contact us if we could have any further assistance. Your Sincerely, Thinh Tran Guest Experience

8/10 – Bra

Lasse

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Modern and new hotel - BEST breakfast in Phu Quoc
Brand new hotel opened at Dec 15, 2016. Even though you may not find any pictures yet, the hotel is very very nice. Very modern design with art deco interior on the rooms which was spacious. Pool area was nice with lots of different bed options. Bar is under development and same goes for the beach club that will open after Vietnamese New Year. The beach is sandy white(!). They have replaced the sand. We have been in Vietnam for 4 weeks and stayed at 5-6 hotels/resorts (4-5 stars) now and by far the Sol Beach House has the BEST breakfast! We only had 4 nights but would have easily extended our stay if we had not already booked and paid 7 nights at the Shells Resort (where we are now) The hotel is located not far from the airport and the surrounding areas are not that interesting. But get the hotel to help you rent a scooter. You also have a beach club 900 meters north in the beach which was hosting a Russian music festival during our stay. I will for sure stay at this hotel again.
Dear Lasse, It is a big honor for Sol Beach House Phu Quoc to have you as our guest! You cannot imagine how proud I and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your comments on the service are most gratifying and will be shared with the whole team. We thank again for taking the time to share your experience. We hope to have more opportunities to serve you in your next visit with pleasant and amazing innovation of our resort as well as Phu Quoc island. Warm regards, Phuong Ngo Guest Experience

10/10 – Utmerket

Kristy

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Super quiet chilled hotel and the staff are all so polite
Bodde her 8 netter i mai 2024

8/10 – Bra

Lien

Likte: Renhold og fasiliteter
Lobby hardly have any AC running, it was pretty hot during the month of May ,reception was ok , not much services around resort ,
Bodde her 2 netter i mai 2024
Svar fra SOL BY MELIA PHU QUOC den 19. mai 2024
Dear Ms. Lien,Thank you for sharing your experience with us. We are sorry for the inconvenience you encountered during your visit to Sol by Melia Phu Quoc. We value your good comments for the reception. Ms. Lien, please rest assured that we will be doing our utmost to provide a superior guest experience.We are looking forward to welcoming you again in the future and experiencing the innovations with our service and facilities. Warmest regards,An Lai (Ms.)Assistant Guest Experience Manager

10/10 – Utmerket

TAKAHIRO

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024
Svar fra SOL BY MELIA PHU QUOC den 17. apr. 2024
Dear Mr/Ms. TAKAHIRO,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

10/10 – Utmerket

Paul

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Groot complex ingericht op all-inclusive. Fantastisch ontbijt. Ontbijt/diner ruimte minder gezellig en lawaaierig. Perfect zwembad met poolbar. Eigen strand. Een avond was er bosbrandje naast het hotel, vluchtroute en brandblusvoorziening gecontroleerd. Deur van brandslangkast op 6e etage was niet OK.
Bodde her 3 netter i april 2024
Svar fra SOL BY MELIA PHU QUOC den 13. apr. 2024
Dear Mr. Paul,Xin Chao, from SOL by Meliá Phu Quoc!Thank you for choosing our hotel and becoming part of your holidays during your time on the lovely island of Phu Quoc. We appreciate your time and effort to share your recent experience with us. We value your compliments on our service and facilities. Rest assured that we will be doing our utmost to provide a superior guest experience.Meanwhile, we appreciate that you shared with us some information in which you think we failed to meet your expectations and you are not satisfied enough, especially about the door of fire of house cupboard on the 6th floor. These insights will be valuable for us to serve you even better in the future. We will forward your comments to the respective departments involved and we will be closely monitoring this feedback.We are looking forward to welcoming you again in the future and experiencing the innovations with our service and facilities.Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

8/10 – Bra

Csilla

Likte: Renhold og personale og service
Bodde her 5 netter i mars 2024
Svar fra SOL BY MELIA PHU QUOC den 11. apr. 2024
Dear Mr/Ms. Csilla,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We appreciate again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours, Thi Dang (Ms. ) Guest Experience Officer SOL by Meliá Phu Quoc

8/10 – Bra

Matthew

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Decent hotel for the price
Bodde her 4 netter i mars 2024
Svar fra SOL BY MELIA PHU QUOC den 11. apr. 2024
Dear Mr/Ms. Matthew,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We appreciate again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours, Thi Dang (Ms. ) Guest Experience Officer SOL by Meliá Phu Quoc

4/10 – Dårlig

Sarah og Chicago

Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
They lost one of my bags at the bell hop, they didn’t communicate the amenities they offered I had to ask about everything (free shuttle to airport) that breakfast was included in my stay, they told me to wait in the lobby for one of my tours which was incorrect and I missed it and had to wait three hours for the next one, my birthday occurred during my stay it was the only hotel I’ve ever stayed at that didn’t recognize my birthday in some way during my stay, they seemed very disorganized,
Bodde her 4 netter i mars 2024
Svar fra SOL BY MELIA PHU QUOC den 2. apr. 2024
Dear Ms. Sarah, Xin Chao, from SOL by Melia Phu Quoc! I would like to express my deepest apologies for being unable to fulfill your expectations. I would also like to thank you for dedicating your valuable time to forwarding us your comments as we always strive to improve the service provided to our guests. We valued your constructive insights after your recent stay with our hotel. Thank you for the compliments you shared on those areas wherein your expectations are met, and you are satisfied enough. At SOL by Melia Phu Quoc, guests’ experience matters most to us, and we will be doing our utmost to render superior service and experience. We are very much regret that we could not meet your expectations in various areas. Please accept our sincerest apologies for those exceptional lapses which obviously do not reflect our usually high service standards which you can rightfully expect at SOL by Melia Phu Quoc. All your feedback will be taken seriously for our improvement, and we appreciated your indulgence on this matter. The company itself do spare neither expense nor effort to motivate and teach the staff about how to fulfill our guests’ expectations to offer an excellent service as the Culture of Service is one of the pillars of Melia Hotels International. I hope and trust that I can welcome you to this or any other Melia Hotels International property in the future and we will have a second chance to serve you better.Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Melia Phu Quoc

2/10 – Forferdelig

Kamil

Reiste med partner, Reiste med en gruppe
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Our stay at the hotel, particularly in the junior suite, provided a mixed experience. While the overall aesthetic of the hotel leaned towards the dated side, it was tolerable. The staff was friendly and professional, which was certainly appreciated. The hotel has one pool and a few small ones that they count as second. Unfortunately, on the first day, we noticed that our swimwear started turning yellow and green, after spending time in the pool. We brought this issue to the attention of the reception staff, and they offered to dry clean it which did not help and it ruined our clothes. After the second day, this kept happening bringing further disappointment and damaging the clothing. We had to stay away from the pool. Upon inquiry, the hotel staff attributed the issue to the presence of copper in their pool chemicals Disappointingly, the hotel's response to our predicament fell short of expectations. Their goodwill gesture, limited to a complimentary dinner, felt inadequate and failed to address the tangible loss we incurred due to the damaged clothing. Adding to our disappointment, we found the cleanliness standards within our room to be poor. Of particular concern was the condition of the Nespresso coffee machine, which had a brownish-green grime. This unhygienic sight deterred us from using the machine. The issue with the facilities and the lack of effective resolution left a bitter taste. We hope that this feedback will prompt necessary improvements.
Bodde her 4 netter i mars 2024
Svar fra SOL BY MELIA PHU QUOC den 30. mars 2024
Dear Valued Guest, Xin Chao, from SOL by Melia Phu Quoc! I would like to express my deepest apologies for being unable to fulfill your expectations. I would also like to thank you for dedicating your valuable time to forward to us your comments as we always strive to improve the service provided to our guests. We valued your constructive insights after your recent stay with our hotel. We apologize for the isolated and unfortunate incident that happened to you during your stay. We had several guests in the hotel during the same period as your stay and we did not receive any related nor same case you experienced with damage and discoloration swimming clothes affected by our pool water. We have daily Pool Water Testing as mandated to ensure the safety and security of our guests and the result is in normal range as standards. We are sorry that despite our kind gestures to your unforeseen incident is still far beyond what you are expecting for, we remain at your disposal. For your other concerns, we did not receive any feedback from your side. If you felt that we had lapses, we sincerely apologize. Rest assured that we are keen on safety, security, and overall experience of our guests. At SOL by Melia Phu Quoc, guests’ experience matters most to us, and we will be doing our utmost to render superior service and experience. We very much regret that we could not meet your expectations in various areas. Please accept our sincerest apologies for those exceptional lapses which obviously do not reflect our usually high service standards which you can rightfully expect at SOL by Melia Phu Quoc. All your feedback will be taken seriously for our improvement, and we appreciate your indulgence on this matter. The company itself do spare neither expense nor effort to motivate and teach the staff about how to fulfill our guests’ expectations to offer an excellent service as the Culture of Service is one of the pillars of Melia Hotels International. I hope and trust that I can welcome you to this or any other Melia Hotels International property in the future and we will have a second chance to serve you better.

8/10 – Bra

Sunggyun

Reiste med familie og små barn
Likte: Renhold og personale og service
Though bit old, it was quite good and appropriate for its price.
Bodde her 1 natt i februar 2024
Svar fra SOL BY MELIA PHU QUOC den 30. mars 2024
Dear Mr/Ms. Sunggyun,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We appreciate again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours, Thi Dang (Ms. ) Guest Experience Officer SOL by Meliá Phu Quoc

10/10 – Utmerket

YOONHWAN

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
공항과 시내와도 거리가 가깝고 조용하고 편안합니다
Bodde her 4 netter i mars 2024
Svar fra SOL BY MELIA PHU QUOC den 30. mars 2024
Dear Mr/Ms. YOONHWAN,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We appreciate again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours, Thi Dang (Ms. ) Guest Experience Officer SOL by Meliá Phu Quoc

8/10 – Bra

Annkathrin

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Das Hotel war sehr sauber & das Personal stets freundlich. Es hat mehrere Restaurants, welche verschiedene Themen anbieten. Wir würden es weiter empfehlen. Der einzige Nachteil ist, dass es etwas ausserhalb der Ortschaften liegt, mit dem Taxi oder Roller gibt es aber genügend Möglichkeiten.
Bodde her 12 netter i mars 2024
Svar fra SOL BY MELIA PHU QUOC den 30. mars 2024
Dear Mr/Ms. Annkathrin,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We appreciate again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours, Thi Dang (Ms. ) Guest Experience Officer SOL by Meliá Phu Quoc

10/10 – Utmerket

Scott

Bodde her 6 netter i mars 2024
Svar fra SOL BY MELIA PHU QUOC den 9. apr. 2024
Dear Mr/Ms. Scott,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We appreciate again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours, Thi Dang (Ms. ) Guest Experience Officer SOL by Meliá Phu Quoc

8/10 – Bra

Phillip

Bodde her 3 netter i februar 2024
Svar fra SOL BY MELIA PHU QUOC den 30. mars 2024
Dear Mr/Ms. Phillip,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We appreciate again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours, Thi Dang (Ms. ) Guest Experience Officer SOL by Meliá Phu Quoc

10/10 – Utmerket

unibahn

Bodde her 1 natt i februar 2024
Svar fra SOL by Meliá Phu Quoc den 17. mars 2024
Dear Mr/Ms. Unibahn,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

10/10 – Utmerket

Jang Mok

Forretningsreisende, Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very clearn, safe, fresh air and food. I really satisfied at here
Bodde her 5 netter i februar 2024
Svar fra SOL by Meliá Phu Quoc den 17. mars 2024
Dear Mr/Ms. Jang Mok,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

8/10 – Bra

KANG

Reiste med familie
Likte: Overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Renhold
Bodde her 3 netter i februar 2024
Svar fra SOL by Meliá Phu Quoc den 17. mars 2024
Dear Mr/Ms. Kang,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

8/10 – Bra

Domu

Reiste med familie og små barn
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
対応が酷いスタッフが全体の評価を落としたが、全体的に良かった
Bodde her 4 netter i februar 2024
Svar fra SOL by Meliá Phu Quoc den 17. mars 2024
Dear Valued Guest,Xin Chao, from SOL by Meliá Phu Quoc!Thank you for choosing our hotel and becoming part of your holidays during your time on the lovely island of Phu Quoc. We appreciate your time and effort to share your recent experience with us. We value your compliments on our service and facilities. Rest assured that we will be doing our utmost to provide a superior guest experience.Meanwhile, we appreciate that you shared with us some information in which you think we failed to meet your expectations about the responsiveness of our staff. These insights will be valuable for us to serve you even better in the future. We will forward your comments to the respective departments involved and we will be closely monitoring this feedback.We are looking forward to welcoming you again in the future and experiencing the innovations with our service and facilities.Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

8/10 – Bra

Joshua

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Solid place if you just want to lay by the pool or beach. It’s far away from everything else though and the bed was uncomfortable as they put two doubles together to form a queen. They need to get new mattresses as this is why I won’t be back.
Bodde her 3 netter i februar 2024
Svar fra SOL by Meliá Phu Quoc den 17. mars 2024
Dear Mr. Joshua,Xin Chao, from SOL by Meliá Phu Quoc!Thank you for choosing our hotel and becoming part of your holidays during your time on the lovely island of Phu Quoc. We appreciate your time and effort to share your recent experience with us. We value your compliments on our pool and beach areas. Rest assured that we will be doing our utmost to provide a superior guest experience.Meanwhile, we appreciate that you shared with us some information in which you think we failed to meet your expectations about the bed setup. These insights will be valuable for us to serve you even better in the future and we are reviewing and taking appropriate action to prevent this problem from happening again. We will forward your comments to the respective departments involved and we will be closely monitoring this feedback.We are looking forward to welcoming you again in the future and experiencing the innovations with our service and facilities.Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

10/10 – Utmerket

Koji

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra SOL by Meliá Phu Quoc den 17. mars 2024
Dear Mr/Ms. Koji,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

10/10 – Utmerket

Jeffrey L

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra SOL by Meliá Phu Quoc den 17. mars 2024
Dear Mr/Ms. Jeffrey LXin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

10/10 – Utmerket

??

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
綺麗に整備されていて快適でした。 シャワーの水圧が弱いのと温度が低いのが残念
Bodde her 6 netter i januar 2024
Svar fra SOL by Meliá Phu Quoc den 17. mars 2024
Dear Valued Guest,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

8/10 – Bra

DENIS

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loin de tout
Svar fra SOL by Meliá Phu Quoc den 3. feb. 2024
Dear Mr/Ms. Denis,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

8/10 – Bra

eun hee

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i januar 2024
Svar fra SOL by Meliá Phu Quoc den 3. feb. 2024
Dear Mr/Ms. Eun Hee,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

10/10 – Utmerket

HUNGMI

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
很棒
Bodde her 2 netter i januar 2024
Svar fra SOL by Meliá Phu Quoc den 3. feb. 2024
Dear Mr/Ms. HUNGMI,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

10/10 – Utmerket

Lisa

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 10 netter i desember 2023
Svar fra SOL by Meliá Phu Quoc den 3. feb. 2024
Dear Mr/Ms. Lisa,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

10/10 – Utmerket

Khoi og Bolingbrook

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I recently had a delightful stay at this hotel resort. The cleanliness was impeccable, creating a serene and relaxing atmosphere. From spotless rooms to well-maintained common areas, the attention to cleanliness truly enhanced the overall experience. Highly recommended for a tranquil getaway!
Svar fra SOL by Meliá Phu Quoc den 19. jan. 2024
Dear Mr/Ms. Khoi,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We appreciate again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours, Thi Dang (Ms. ) Guest Experience Officer SOL by Meliá Phu Quoc

10/10 – Utmerket

Emma

Bodde her 1 natt i januar 2024
Svar fra SOL by Meliá Phu Quoc den 19. jan. 2024
Dear Mr/Ms. Emma,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We appreciate again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours, Thi Dang (Ms. ) Guest Experience Officer SOL by Meliá Phu Quoc

4/10 – Dårlig

Morten

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
Good rooms - bad pool equipment
swim up room was lovely and nicely clean. breakfast was above average and large selection. unfortunately, the sunbeds were well past their use-by date and you could feel the iron frame in the back. the mattresses were comfortable but not at all enough for the number of guests. worst of all was that the hotel did not live up to its own rules and let guests reserve sunbeds and mattresses with towels, hats and other things. there were sunbed battles from 6am and then people showed up sometime after 10am. many reserved far more sunbeds than they needed just to be safe, which resulted in quite a few guests turning up without being able to get a place to lie down . since that is the purpose of the holiday, I can therefore only give 2 stars - if there were plenty of quality sunbeds I would have given 4-5 stars.
Bodde her 6 netter i januar 2024
Svar fra SOL by Meliá Phu Quoc den 19. jan. 2024
Dear Mr/Ms.Morten,Xin Chao, from SOL by Meliá Phu Quoc!Thank you for taking the time to tell us about your recent experience in our hotel. We are sorry that your experience did not meet your expectations. On behalf of SOL by Meliá Phu Quoc, please allow us to express our sincerest apologies.At SOL by Meliá Phu Quoc, we strive to provide a superior service experience for every guest. Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate that you shared your concern with us, and it is our hope that you will give us the opportunity to serve you better in the near future.Sincerely YoursThi Dang (Ms.)Guest Experience OfficerSOL by Meliá Phu Quoc

10/10 – Utmerket

Yunkang

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
좋아요^^
Bodde her 3 netter i januar 2024
Svar fra SOL by Meliá Phu Quoc den 9. jan. 2024
Dear Mr/Ms. Yunkang,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

8/10 – Bra

kaori

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 4 netter i januar 2024
Svar fra SOL by Meliá Phu Quoc den 9. jan. 2024
Dear Mr/Ms. Kaori,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

8/10 – Bra

ahmet melih

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i desember 2023
Svar fra SOL by Meliá Phu Quoc den 9. jan. 2024
Dear Mr/Ms. Ahmet Melih, Xin Chao, from SOL by Meliá Phu Quoc!We hope you had a nice journey back home and that you will once again keep fond memories of your stay at the SOL by Meliá Phu Quoc. Your opinion and comments are highly valuable. On behalf of the staff and myself, I must say we were all delighted to have you back at the SOL by Meliá Phu Quoc. We assure you in advance of our utmost care and attention and, in the meantime, remain at your entire disposal for any further particular you may wish. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

2/10 – Forferdelig

Suyoung

Reiste med en gruppe
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i desember 2023
Svar fra SOL by Meliá Phu Quoc den 9. jan. 2024
Dear Mr/Ms. SuyoungmXin Chao, from SOL by Meliá Phu Quoc!Thank you for choosing our hotel and becoming part of your holidays during your time on the lovely island of Phu Quoc. We appreciated your time and effort to share to us your recent experience with us. We valued your compliments on our service and facilities. Rest assured that we will be doing our utmost to provide a superior guest experience.Meanwhile, we notice that in some areas we had lapses during your stay. We would appreciate it if you could share further information in which you think we failed to meet your expectations and you are not satisfied enough. These insights will be valuable for us to serve you even better in the future.We are looking forward to welcoming you again in the future and experiencing the innovations with our service and facilities.Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

8/10 – Bra

Mayumi

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Pictures looked way better than the actual resort- we enjoyed the stay; great food but it takes FOREVER to get food and drinks. Workers were nice, but very very very slow and lazy.
Bodde her 2 netter i januar 2024
Svar fra SOL by Meliá Phu Quoc den 9. jan. 2024
Dear Mr/Ms. Mayumi,Xin Chao, from SOL by Meliá Phu Quoc!Thank you for choosing our hotel and becoming part of your holidays during your time on the lovely island of Phu Quoc. We appreciated your time and effort to share to us your recent experience with us. We valued your compliments on our service and facilities. Rest assured that we will be doing our utmost to provide a superior guest experience.Meanwhile, we notice that in some areas we had lapses during your stay. We would appreciate it if you could share further information in which you think we failed to meet your expectations and you are not satisfied enough. These insights will be valuable for us to serve you even better in the future.We are looking forward to welcoming you again in the future and experiencing the innovations with our service and facilities.Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

10/10 – Utmerket

Daniela

Bodde her 3 netter i desember 2023
Svar fra SOL by Meliá Phu Quoc den 9. jan. 2024
Dear Mr/Ms. Daniela,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc